Club Balai Isabel

Facilities a little old and dilapidated. Our cottage has no good views far from the lakeside and pools.

This is our second visit to Club Balai Isabel. My wife and son really love the experience

The Resort is outdated but the excellent service from staff outdid it. The view of Taal Lake from Terraza was amazing.

The location is excellent and we really appreciated the lakeside view we were given. The grounds are also very beautiful.
However, we felt that the resort really caters more for corporate and large parties. All 3 of the restaurants closed at 8pm. However they would happily stay open for a large party. We asked if there was anywhere on site to get a drink after 8pm and were told to go outside to the 7-Eleven and drink it in our room.
We had a reasonable stay, but most definitely would not stay here again.

I was surprised with the place. It was beautiful and very relaxing. The view is priceless. I'm so glad I've stumbled into to such a gem of a place. What I like the most was it's affordability. Highly recommended.

I wanted to warn everyone that what you see in the photos might not be a correct information. I booked 2 nights stay for New Year’s Eve and Jan 1. I booked lakeshore view family room, included in this particular room was a photo of kitchenette and I was expecting that we are able to use it since that’s a priority and necessary for New Years eve as we will cook and reheat whatever food we have for NYE. To my surprise, they wont let us use the induction cooker. So unreasonable they told us that the unit owner wont allow it, then why post the kitchenette photo if it’s not allowed to use? There was no indication that it is NOT allowed to cook prior my booking confirmation, we were only told when we were preparing for NYE dinner. It actually spoiled our night and the New Year. It’s crazy. ANd this reservation was prepaid.

The fridge won’t close completely. Wifi was weak. The AC was leaking water. I will not book to this hotel again, although the view is nice.. but everything else is not okay for me.

Please be specific in your info that some rooms are under UNIT OWNERS. And that they are not allowing to cook using the kitchenette!!!

I will definitely escalate my experience to any supervisor in hotels.com

Although the staff appeared to be friendly, it was obvious it was face value only.
The mattresses were rock hard and when the pillowcases were removed from the pillows, they were covered in mildew.
The food was bland but the cocktails were good.

near to our venue of interest and the only 3/4 star in location .

Very well maintained and there are a lot of things to do. Will definitely be going back.

Property needs upgrading. Price is very reasonable though.

I arrived on a rainy day. From the reception, an e-vehicle ferried me to the residence/hotel building. To my surprise, there was no elevator and I need to go up to the fourth floor with my large luggage. No one helped me. The room smells like molds. Also, it was dark. There is no cellular network signal. I was trying to call the front desk to ask for help for a room change but no one was answering. I had to walk under the rain to get back to the reception area. They apologized and transferred me to a different room, an upgraded one. However, the room also smells like molds. During my first night in the upgraded room, two cockroaches were flying around my room. I was able to kill one but the other one escaped. The staff requested me to leave my room so they can disinfect and prolly kill roaches. It was a stressful experience.

Great community on the water. All staff we encountered were friendly and helpful, and there was security in parking areas. The room and patio was clean. The patio door was a little hard to shut but we got it. The ac worked great and there's hot water! We only stayed one night but I'd love to come back and stay for at least 3. The restaurant near our room served a nice breakfast and the view of Taal Lake was beautiful.

Nice location on the lake, but old facilities not as clean as expected. 2 star accomodations. Poor parking, had to park off in muddy field. TV did not work.

The place is still closed. Somehow i was able to book a non-refundable booking there. I tried reaching them for confirmation but the 3 phone numbers I was given didnt work or no answer. I also tried reaching them by email with no response. They finally responded 5 days later in instagram that they were closed one day before my reservation. I want my money back.

The room was clean. Checkin process was a pain and not efficient. There is no wifi in room. Christmas eve buffet was a disappointment as they ran out of food.

The wifi is bad, there’s a wifi but no connection . No telephone to reach the hotel staff. terrible stomach ache and diarrhea, I think the bottled water. But the room was nice and clean. Too expensive It does not meet my expectations !

They turned off the power and the room was a mess

no wifi available either

We never got any help prior to check in

The place a bit outdated. There were a lot of flies in the dining area.

Less than one and half hours drive from Manila, Club Balai is now my favorite weekend getaway destination in Luzon! We stayed in a premium room overlooking the gorgeous Taal volcano and lake. There is no in-room wifi which makes it perfect for family to bond. Safe location and tight security. Lots of trees for a breezy nature walk. Very relaxing and quiet surrounding. Beautiful houses too.

We only had issue when ordering breakfast. The staff does not seem to understand the continental set and other breakfast sets which took more than 15 minutes just to get our orders correctly.