Luna Miramar Club

the bar was not open on the first day, the pool was dirty, there was no hot water in our room. the pool toilets for the womens had the roof fallen down with wires and lights hanging down almost on the ground, it was extremely unsafe, we ordered a pizza from the bar when it was open and it was just bread with cheese. The noise was so loud on every night, we could hear every other room and some were up partying until 5/6am. It was so uncomfortable and almost unbearable. It just seemed extemerely unorganised too

havia hóspedes péssimos, que fizeram barulho a madrugada todaaaa

This really can’t be 4 star hotel. Check in timing are late and they won’t let you to check in any earlier. On our first day we arrived and wanted to get some food and drinks while waiting to get a key for our rooms. At the bar there was three stuff but only one lady who knew what she was doing. We were unable to get drinks of our choice as they didn’t had the blender to mix it.
Poor food choices, we ordered few different food however only cheese and ham toasties were decent. My friends ordered pizzas and with the all respect you can get better ones at the supermarket frozen section. Pizza wasn’t even cooked, looked like its been warmed at the microwave and cost us more than €10.00.
No other bars or facilities on this hotel.
Once we finally got into our room, we were charged security deposit of £300/€300 per room for any damages which is understandable however once I’ve seen the state of the rooms it made me super angry. We had three room, two of them had no water, third one didn’t had the electrics. We had to work out how to fix it ourselves. Rooms were not a 4 start hotel standards.
Hotel and rooms are not the cleanest, tv wasn’t working and they only give you one key per two bed apartment which made our holiday very difficult.

Sin embargo, tuvimos muchos problemas, los cuales muchos de ellos el personal no nos solucionó. Primero, al llegar no teníamos cortinas, tuvimos que llamar para que nos la pusieran ya que el resto de habitaciones tenían, y al ser un ventanal grande, nos veían desde fuera y entraba mucha luz. Segundo, nos tuvimos que duchar dos días con agua fría, el primer día no hicieron caso de mi queja y el segundo día ya vinieron a arreglarlo. Tercero, el aire tenía un problema con el mando, por lo que no podíamos apagarlo, fui a quejarme y lo apagaron de tal forma que ya no podíamos encenderlo. Fui de nuevo a quejarme y no hicieron caso, por lo que los últimos días estuvimos sin aire. Cuarto, es un hotel bastante ruidoso, muchos gritos en los pasillos y poco respeto en zonas comunes, gente jugando a la pelota en una piscina que es bastante pequeña como para hacer eso. Sin duda no repetiría aquí.

Nada

Unfortunately, our stay at this hotel was extremely disappointing and fell well below expectations.

Throughout our stay, we experienced a different major issue each day. On the first night, there was no hot water in our room. On the second night, we had no water at all, and on the third night, there was a power outage twice. Maintenance staff were called to our room every single day to deal with various problems.

What made the experience even more frustrating was that we discovered other guests were experiencing similar issues, so it was clearly not an isolated problem with our room. Despite this, we were never offered an alternative room or any meaningful solution.

The cleanliness of the hotel was also very poor. Common areas appeared dirty and poorly maintained, and the route to the pool was dusty, muddy, and uninviting. The pool area itself was difficult to find and did not feel particularly well looked after. Although housekeeping serviced our room, we regularly found hairs on the freshly made beds, the floors had an unpleasant smell, and the bathroom was very outdated, with yellowing and discoloured sealant throughout. Also no WiFi at all in the rooms and the air con does not work.

The service left a lot to be desired. There were no cocktails available during our first two days, communication was often difficult due to limited English spoken by staff, and many employees came across as blunt and unwelcoming. A friendly smile or warm interaction was noticeably lacking.

There were a few positives. There were always plenty of sun loungers available by the pool, our studio room was well equipped with kitchen utensils, and the other guests staying at the hotel were friendly and pleasant.

However, these positives were not enough to outweigh the numerous issues we encountered. Do not be deceived by the modern appearance of the exterior and reception area—behind this, the hotel is tired, run-down, and in need of significant improvement.

Um pouco de barulho

Fizemos uma reserva às 16h , chegamos às 23:30 e não tinhamos água quente, tinham aberto o hotel naquele mesmo dia. Pedimos para trocar de quarto, e ficamos +1h à espera, pois os restantes quartos não tinham ligado os termoculadores também. Havia formigas pela cozinha, não tínhamos sabonete líquido, não havia pilhas nos comandos (a/c e TV) , não havia sacos do lixo nos caixotes, filtros do a/c sujos.

Todo estuvo genial

Dirty. Smelly. Old. Run down. No hot water. Pool bar was under maintenance so couldn’t order a drink or food. Pool was filthy. Bug on bed when first checked. Should not be a 4 star

La habitación olía super mal, muy sucia y pelos en la bañera.
la bañera no iba bien el mango y no funcionaba para bañarse.
el parking fatal, la gente aparca como quiere y no te dejan salir después .

El colchón duro