HOTEL HEERA

Hotels
5.6 (7 reviews)
28 Grant Street G+4 , Kolkata , IN
[email protected]

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Facilities

Front desk (limited hours)
Free wired internet
Internet access
Accessible train station shuttle
No accessible train station shuttle
Parking
Air conditioning
Room service
Family rooms
Non-smoking throughout

Review Highlights

Pros:
Courteous staff
Good location
Cons:
Dirty rooms
Poor maintenance
Lack of hygiene

Categories

Cleanliness
4.2
Guests expressed concerns about cleanliness, citing dirty washrooms and lack of cleanliness as major issues.
Service
6.5
While staff courtesy was appreciated, complaints were raised about poor maintenance and lack of hygiene in the rooms.
Location
7.5
Guests found the location to be good, with easy access to key landmarks.
Room Quality
4.8
Furniture maintenance and overall room hygiene were major drawbacks according to reviews.
Amenities
4.5
Guests highlighted poor cleanliness standards as a major concern, impacting the overall amenity experience.
Value for Money
5.4
Several guests felt that the price did not justify the poor cleanliness and maintenance standards.
Food and Beverage
5
Feedback on food and beverage was mixed, with concerns over cleanliness impacting the dining experience.
Overall Experience
5.3
Mixed reviews highlighted significant concerns around cleanliness and maintenance, impacting the overall guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-28 21:23

Property Description

Convenient Location
Located just steps away from Esplanade Metro Station and New Market, HOTEL HEERA offers easy access to Kolkata's top attractions and shopping destinations.

Comfortable Rooms
Equipped with air conditioning, free WiFi, and modern amenities, our rooms provide a cozy retreat for guests to relax after a day of exploring the city.

Great Services
With 24-hour room service and a dedicated front desk, guests at HOTEL HEERA are ensured a seamless and enjoyable stay experience.

To experience the perfect blend of convenience and comfort in the heart of Kolkata, book your stay at HOTEL HEERA today!

Important information:

This property will not accommodate hen, stag or similar parties.
Please inform HOTEL HEERA in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: CCU

Location

Guest Reviews

5.6
Based on 7 reviews
Cleanliness: 4.2
Service: 6.5
Location: 7.5
Room Quality: 4.8
Amenities: 4.5
Value for Money: 5.4
Food and Beverage: 5
Overall Experience: 5.3
K
Kulashekhar • solo_traveller • in
4
Not worthy. Below average.
Pros:

Staffs is courteous.
Location is good.

Cons:

Dirty.
Maintenance is poor.
Wash room are not at all hygienic.
Furnitures are badly maintained.
Lack of cleanliness.

2025-08-23 • via Nuitee
D
Deepshikha • review category business travellers • in
7
Good
2024-06-14 • via Nuitee
K
Ken
8
Excellent budget hotel close to tourist area.
Pros:

We had 8am check in, stayed overnight and 6pm checkout to catch night train. We were charged for 1.5 days which was very reasonable.

2023-02-20 • via Nuitee
G
Gopeechand
2
Pros:

I cancelled the booking upon arrival.
My first question was how can Expedia register and sell such standard low hotel. Upon arrival , the small loby one table was so dirty, the lift is just like 6 sq ft , capable of one 2 persons. Rooms too dirty and the toilet so disgusting. This was my first visit in Kolkata , reached a 10 pm and had to look for a hotel all around , I was fed up , finally I the ''Panash Hotel'' on banerjee road , Rs 4000 per night which was satisfactory.

2023-01-02 • via Nuitee
S
Sanjay • family_with_children
6
Pros:

Rats were moving in the room

2022-12-17 • via Nuitee
S
SKM • family
4
Pros:

The room service was terrible. The staff did not even respond after pressing the bell.

2019-12-20 • via Nuitee
V
Verified traveler
8
Pros:

Room was very clean. Bedding was freshly washed and toilet disinfected. Hot water heater ("Geyser") worked well. Hot coffee was provided quickly upon ordering. Checkout was fast and efficient. Would definitely recommend this hotel.

2019-01-03 • via Nuitee