Holiday Inn Express Hotel & Suites PORT ARTHUR by IHG

Hotels
•
IHG
8.9 (136 reviews)
3115 Central Mall Dr, Port Arthur, Texas, 77642 , Port Arthur , US
+1 409-853-4114

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Facilities

Fitness facilities
Golfing nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Internet access in public areas - high speed
Smoke-free property
Grocery/convenience store
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Clean rooms / updated rooms
Quiet location
Friendly and helpful staff
Comfortable king beds
Convenient to shops and many restaurants
Good on-site dining / breakfast
Cons:
Occasional strong chemical/musty odors in lobby or rooms
Noise from other guests/floors (late night disturbances)
Isolated unfriendly or slow check-in experiences
Bathroom maintenance issues (wall damage, faucet/toilet problems)
Inconsistent hot water and occasional room availability issues
Some guests feel it is overpriced

Categories

Cleanliness
8.6
Generally reported as very clean in many reviews ("very clean", "clean and updated"); several notes of odors (musty/cleaner smell, restroom smell) and occasional bathroom surface damage but rooms cleaned daily.
Service
9.3
Staff repeatedly praised as friendly and helpful ("great staff", "very pleasant"); isolated negative check-in experiences noted (rude/short clerk, 5-minute wait) but overall service sentiment is strongly positive.
Location
9.4
Frequently cited as convenient and quiet, close to shops and many restaurants ("many good restaurants", "convenient to shops and restaurants", no highway noise reported).
Room Quality
8.2
Rooms often comfortable and recently renovated with very comfortable beds, but some negatives (alarm clock issue, intermittent smells, bathroom wall damage, faucet/toilet problems, occasional noise from other guests).
Amenities
9.2
On-site dining mentioned positively (Hamilton bar/restaurant); breakfast comments (good bacon) and overall amenity impressions are favorable.
Value for Money
8
Mixed sentiment: several guests called it overpriced or not worth the cost, while others found it a great place for the price — overall slightly below the hotel average.
Food and Beverage
9.3
Food/drink receives strong praise ("Great dining at the Hamilton bar and restaurant", good breakfast items), indicating a positive F&B experience.
Overall Experience
9.2
Overall stays are positive (quiet, clean, comfortable, friendly staff) with occasional negatives (odors, noise, minor maintenance), leading to a generally very favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Luxurious Amenities - Enjoy a range of facilities such as an outdoor pool, fitness center, and complimentary buffet breakfast included in your stay.

Convenient Services - Benefit from a business center, dry cleaning/laundry services, and free onsite self-parking during your visit.

Prime Location - Centrally situated in Port Arthur, this IHG Hotel provides easy access to nearby attractions like Central Mall and Babe Zaharias Golf Course. Book your stay at Holiday Inn Express Hotel & Suites PORT ARTHUR now for a relaxing and convenient experience.

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BPT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.9
Based on 136 reviews
Cleanliness: 8.6
Service: 9.3
Location: 9.4
Room Quality: 8.2
Amenities: 9.2
Value for Money: 8
Food and Beverage: 9.3
Overall Experience: 9.2
M
Marinus
10
Pros:

Many good restaurants in neighborhood

2025-10-13 • via Nuitee
M
mark
6
Pros:

Musty smell

2025-10-10 • via Nuitee
I
Isidra
10
Pros:

Room was really nice and seemed clean. The king bed was extremely comfortable.

2025-10-10 • via Nuitee
S
Sam
8
Pros:

I waited at the check-in counter for 5 minutes before someone showed up. Otherwise, the stay was great.

2025-08-18 • via Nuitee
H
heidi
10
Pros:

It was very clean and updated and very quiet convient to shops and restaurants

2025-08-17 • via Nuitee
J
JAMES • family
6
Pros:

The first night was terrible.Sickening smell of industrial cleaners.Made it hard to sleep or even be in the room. Second night dissipated quite a bit, still first night tough to recommend.

2025-08-13 • via Nuitee
B
Brad
10
Pros:

The alarm clock went off on its own with everything turned off and there was no way to unplug the thing.

2025-07-19 • via Nuitee
S
Sumalatha • family
10
Pros:

Perfect clean hotel

2025-06-29 • via Nuitee
A
Amy • family
8
Pros:

The lady checking us in was not friendly; she was very short and bordered on rude - maybe because we were checking in late but I never saw any restrictions on when checkout closed. We drove in 10 hours so the arrival time was unpredictable and traffic made it later than we expected.
The lobby had a weird smell when we walked in. Luckily it was only in the lobby. The room was very clean and we were pleasantly surprised.
The hotel was noisy in that we could hear walking almost like a stomping around in both the hallway and the room above us until almost 1:00am. This made it a little difficult to fall asleep. Overall it was ok. I’d definitely say it was overpriced but it was a place to rest our heads for a few hours so we could get home safely the next day…

2025-06-29 • via Nuitee
I
Isidra
10
Pros:

Everything was great. My go to place I go to when I travel for work.

2025-06-27 • via Nuitee
D
David
10
Pros:

very quiet and close to where I needed to go

2025-06-17 • via Nuitee
M
Mary • family_with_children
10
Pros:

Very nice people

2025-06-09 • via Nuitee
W
Wilda
8
Pros:

Relaxing and quiet

2025-06-02 • via Nuitee
W
Wilda
8
Pros:

My stay was comfortable and quiet for two days.

2025-06-02 • via Nuitee
V
Verified traveler
10
Pros:

very clean. Really good bacon- ha!
Overall a really good place to stay

2025-05-12 • via Nuitee
J
Josalind • family
8
Pros:

nice quiet area

2025-05-01 • via Nuitee
V
Verified traveler
8
Nice clean living area, bathroom not so much
Pros:

Hotel was great, my only issue was the bathroom had some significant wall damage that was not very well patched, otherwise the room was cleaned everyday, the staff was very polite.

2025-03-31 • via Nuitee
P
Pierre • family
8
Pros:

Didn’t hear any traffic from hwy

2025-03-30 • via Nuitee
L
Lacyann • partner
8
Pros:

Good clean comfortable

2025-02-26 • via Nuitee
V
Verified traveler
6
Room not available
Pros:

Didn't have the type of room available that we booked even though the e-mail we received said it was reserved. Were told the reason was that we went through Expedia.

2025-01-30 • via Nuitee