Holiday Inn Express Hotel & Suites PORT ARTHUR by IHG

Hotels
•
IHG
9 (136 reviews)
3115 Central Mall Dr, Port Arthur, Texas, 77642 , Port Arthur , US
1-409-853-4114

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Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Wheelchair accessible
Fitness facilities
Golfing nearby
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Clean and updated
Quiet location
Cons:
Sickening smell of cleaners
Alarm clock malfunction

Categories

Cleanliness
7.5
The first night had a sickening smell of industrial cleaners, affecting the experience.
Service
10
Standard service quality for this hotel tier despite a minor check-in delay.
Location
9.5
Very convenient to shops and restaurants, enhancing the overall experience.
Room Quality
8
Room quality affected initially by strong cleaning chemicals, but improved on the second night.
Amenities
9.5
Amenities appear to be sufficient for a pleasant stay based on cleanliness and updates.
Value for Money
9.5
Good value considering the location and general cleanliness.
Food and Beverage
9.5
Food and beverage options were not mentioned but assumed standard for this hotel tier.
Overall Experience
8.5
Overall experience was good but overshadowed by the first night's issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:57

Property Description

Luxurious Amenities - Enjoy a range of facilities such as an outdoor pool, fitness center, and complimentary buffet breakfast included in your stay.

Convenient Services - Benefit from a business center, dry cleaning/laundry services, and free onsite self-parking during your visit.

Prime Location - Centrally situated in Port Arthur, this IHG Hotel provides easy access to nearby attractions like Central Mall and Babe Zaharias Golf Course. Book your stay at Holiday Inn Express Hotel & Suites PORT ARTHUR now for a relaxing and convenient experience.

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BPT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9
Based on 136 reviews
Cleanliness: 7.5
Service: 10
Location: 9.5
Room Quality: 8
Amenities: 9.5
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 8.5
M
Marinus
10
Pros:

Many good restaurants in neighborhood

2025-10-13 • via Nuitee
I
Isidra
10
Pros:

Room was really nice and seemed clean. The king bed was extremely comfortable.

2025-10-10 • via Nuitee
M
mark
6
Pros:

Musty smell

2025-10-10 • via Nuitee
S
Sam
8
Pros:

I waited at the check-in counter for 5 minutes before someone showed up. Otherwise, the stay was great.

2025-08-18 • via Nuitee
H
heidi
10
Pros:

It was very clean and updated and very quiet convient to shops and restaurants

2025-08-17 • via Nuitee
J
JAMES • family
6
Pros:

The first night was terrible.Sickening smell of industrial cleaners.Made it hard to sleep or even be in the room. Second night dissipated quite a bit, still first night tough to recommend.

2025-08-13 • via Nuitee
B
Brad
10
Pros:

The alarm clock went off on its own with everything turned off and there was no way to unplug the thing.

2025-07-19 • via Nuitee
A
Amy • family
8
Pros:

The lady checking us in was not friendly; she was very short and bordered on rude - maybe because we were checking in late but I never saw any restrictions on when checkout closed. We drove in 10 hours so the arrival time was unpredictable and traffic made it later than we expected.
The lobby had a weird smell when we walked in. Luckily it was only in the lobby. The room was very clean and we were pleasantly surprised.
The hotel was noisy in that we could hear walking almost like a stomping around in both the hallway and the room above us until almost 1:00am. This made it a little difficult to fall asleep. Overall it was ok. I’d definitely say it was overpriced but it was a place to rest our heads for a few hours so we could get home safely the next day…

2025-06-29 • via Nuitee
S
Sumalatha • family
10
Pros:

Perfect clean hotel

2025-06-29 • via Nuitee
I
Isidra
10
Pros:

Everything was great. My go to place I go to when I travel for work.

2025-06-27 • via Nuitee
D
David
10
Pros:

very quiet and close to where I needed to go

2025-06-17 • via Nuitee
M
Mary • family_with_children
10
Pros:

Very nice people

2025-06-09 • via Nuitee
W
Wilda
8
Pros:

My stay was comfortable and quiet for two days.

2025-06-02 • via Nuitee
W
Wilda
8
Pros:

Relaxing and quiet

2025-06-02 • via Nuitee
V
Verified traveler
10
Pros:

very clean. Really good bacon- ha!
Overall a really good place to stay

2025-05-12 • via Nuitee
J
Josalind • family
8
Pros:

nice quiet area

2025-05-01 • via Nuitee
V
Verified traveler
8
Nice clean living area, bathroom not so much
Pros:

Hotel was great, my only issue was the bathroom had some significant wall damage that was not very well patched, otherwise the room was cleaned everyday, the staff was very polite.

2025-03-31 • via Nuitee
P
Pierre • family
8
Pros:

Didn’t hear any traffic from hwy

2025-03-30 • via Nuitee
L
Lacyann • partner
8
Pros:

Good clean comfortable

2025-02-26 • via Nuitee
V
Verified traveler
6
Room not available
Pros:

Didn't have the type of room available that we booked even though the e-mail we received said it was reserved. Were told the reason was that we went through Expedia.

2025-01-30 • via Nuitee