Holiday Inn Express Hotel & Suites Fredericksburg by IHG

My room and bed were vibrating. The room was next to the elevators, which wasnt a problem. But the elevator maintenance closet had a machine running nonstop shaking everything. The wall and room were shaking. I filmed my water on the nightstand shaking by itself and showed the front desk, they placed me in a different room which is nice but it was late at night and changing rooms is a hassle.

safe was not working

Gee. I thought the front desk would have offered me a cookie. They were in plain sight. I guess he was saving them.

I called ahead to inquire specifically if bathtubs came with tub stoppers which I was assured were kept behind the front desk. Thinking this was odd I brushed it off. Asked again upon check in and was told guest services would deliver one to our room. After 3 hours went back to the front desk ( phone didn't work) and was told they'd check again. We had already asked housekeeping staff who presented us with a plunger ( language barrier). Finally we were told they had checked with maintenance and were informed there were none in the entire hotel. Why lie about something so trivial? We bought our own that we will now travel with. This may seem small but I have a muscular issue that must be treated with Epsom salt soaks so it was important to me.

First off, they don’t have enough parking for their guests, they told me to park in another hotel‘s parking lot. The Clarion Hotel. Our room was outdated. Paint chips were falling off the wall in the bathroom. The carpet in the hallways along with the walls and run down.

See above

Cheese omelette, turkey sausage,

Key problem-took several attempts to get working. Had to even change batteries in door.

I was attending a conference at the Fredericksburg Convention Center, on September 17th, before confirming my stay at this Holiday Inn Express (Convention Center location), I called to confirm that I was booking the correct location. The gentleman that answered the call on September 15th assured me that I was booking the correct location and that the Convention Center was directly across the street. When I arrived the evening of September 16th to my ABSOLUTE disappointment I was not at all across the street from the Convention Center at all. It was extremely stressful for me, especially after driving for 2 hours through the rain, extremely exhausted and completely clueless as to where I was, it was very important that I was near the Fredericksburg Convention Center. The gentleman (Faimia I believe was his name) that was working the evening I arrived tried to assist me as much as possible, but unfortunately there were at that point any rooms available near the Convention Center at all. So I had to stay where I was which was the Holiday Inn Express located at 560 Warrenton Road.

I had to switch rooms twice due to the condition of the doors on both rooms, the doors appeared to look broken into with some type of tool. My profession is Property Management so I know what broken into doors look like, so I felt extremely unsafe. My key cards did not work on my room so I had to go back and forth to the front desk 4 times before which became extremely frustrating so after having to go back downstairs for the 4th time, I just said forget it, I will just stay in the 2nd room assigned (door broken into also). Needless to say, I got zero peaceful rest because I was fearful. The room was relatively clean but very dated. The location of the hotel is very tucked and surrounded by a gas station and a very cheap looking hotel. Parking was horrible. The main lobby gave very cheap motel vibes, not warm and welcoming AT ALL. Hallways and stairwell smelled like stale urine.

I chose this hotel on the recommendation of the reviews, it is not the usual hotel we stay in at Fredericksburg. The room above us had children that jumped, stomped and ran around the room all night long, we reported it to management twice and their solution was to call the people in the room and then call us back and say that the children go to bed at 8pm and that they were trying to be as courteous as they could with the noise. We ended up having to move rooms - the children did not go to bed at 8pm in fact when we first reported it to management it was after 8pm. The pool ended up closing for maintenance so we never got to use it, and the smell of smoke outside the main entrance was so strong from people sitting on those benches smoking and then leaving the cigarette butts on the ground. We definitely will not stay here again.