Holiday Inn Express Hotel Raleigh Southwest by IHG

Hotels
Holiday Inn Express
9 (668 reviews)
3741 Thistledown Drive , Raleigh , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Comfortable rooms
Great amenities
Cons:
Limited nearby attractions
Noisy events during stay
Checkout time dissatisfaction

Categories

Cleanliness
8.46
Reports of cleanliness are positive, with many mentions of very clean facilities.
Service
9.43
Staff are frequently described as friendly and accommodating.
Location
8.97
Generally convenient location, although some mention lack of nearby attractions.
Room Quality
8.42
Most reviews remark on comfortable beds and well-kept rooms.
Amenities
9.45
Positive remarks on the pool, breakfast, and facilities.
Value for Money
8.91
Good value perceived by many guests for the services and amenities offered.
Food and Beverage
8.96
Breakfast received favorable comments, seen as sufficient and enjoyable.
Overall Experience
9.43
Overall positive experiences shared, with many expressing desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:53

Property Description

Convenient Location
Situated just 10 minutes outside downtown Raleigh, North Carolina, the Holiday Inn Express Hotel Raleigh Southwest offers easy access to the city's attractions, including the North Carolina Museum of Art only 4 miles away.

Modern Amenities
Guests can enjoy the convenience of an indoor pool, on-site gym, and flat-screen TVs in every room. The rooms are equipped with a microwave, refrigerator, work desk, coffee maker, cable TV, and free Wi-Fi for a comfortable stay.

Additional Features
This pet-friendly hotel also features a business center, coin-operated laundry facilities, continental breakfast, and complimentary parking. With North Carolina State University and the RBC Center nearby, this hotel is the perfect choice for both leisure and business travelers.

Book your stay at the Holiday Inn Express Hotel Raleigh Southwest now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 668 reviews
Cleanliness: 8.46
Service: 9.43
Location: 8.97
Room Quality: 8.42
Amenities: 9.45
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 9.43
K
Kenya family_with_children us
10
Pros:

Super limpio! Hace mucho no veía un hotel tan limpio y cuidado, las camas muy cómodas y el desayuno muy completo y rico. Excelente servicio

2026-03-25 via Nuitee
D
Destiny solo_traveller us
10
Well needed, quiet getaway from the normal hustle and bustle.
Pros:

Location was nice and not around too much noise, it was also close to the event I was going to and to anywhere else. The staff was nice and attentive, and even the cleaning staff was warm and welcoming.

2026-03-24 via Nuitee
A
Anne couple us
10
2026-03-16 via Nuitee
C
Chrissy family_with_children gb
10
Fantastic location &. great breakfast
Pros:

Very comfortable large room with coffee machine, fridge and microwave which made life a little easier on some days..
Really good breakfast which varied day to day from bacon or sausage, sometimes we had both and really nice omelettes which were either veg or cheese, then some days it was scrambled egg. There is a selection of yoghurts, cereal and pastries too, and coffee from a machine in the lobby was very much appreciated.
The hotel was a perfect location for us visiting my grandson who is a student at NCState University about 10 mins drive.
Car parking being available was also a must for us and again great space and always availability for parking.
Friendly staff who explained about collecting points by not having the room cleaned which I didn’t know about.

Cons:

The only thing I could point out is that there aren’t any changing rooms in the pool area, so getting changed was difficult and probably why there was never anyone in the pool. My grandson who is 13 did use it a couple of times but I wouldn’t go in due to the lack of changing area. You also couldn’t go to your room from the pool in a towel..
photos of the Trolls in Dix park

2026-03-16 via Nuitee
K
Kristina couple us
8
Will likely book again
Pros:

I liked that it was close to the convention center but wasn’t as expensive as staying on the same block. I also liked that they had sleeper sofas because there was 4 of us in the room and 1 was a violent sleeper and needed their own bed so only 2 of us had to share. The breakfast was good, better than a few other hotels I’ve stayed at for sure. The staff was nice and super helpful!

Cons:

The walls were thin so we could hear a dog barking and whining but that doesn’t necessarily have anything to do with the the hotel or the staff.

2026-03-16 via Nuitee
K
Kate couple us
10
Great Location, Rooms are Comfortable and the Bedding is GREAT
Pros:

Amazing staff at this location

Cons:

The gym is very small and limited options to exercise

2026-03-10 via Nuitee
M
Marissa solo_traveller us
9
2026-03-03 via Nuitee
N
Nastacia couple us
10
2026-02-28 via Nuitee
L
Lora couple us
10
Absolutely worth it and just perfect!
Pros:

The location, the staff who was ever so friendly from check in to check out. We actually slept comfortably, the beds were perfect, the room had everything and there was absolutely no noises.the only thing if anything was I’d like the water to get hotter. Oh and lest we not forget the breakfast was killer! Full breakfast for everyone no matter what you like, it was provided. I have stayed at many holiday inns but this is the first hotel I’ve see every type of breakfast you could want. It was great!

Cons:

The hot water wasn’t very hot

2026-02-27 via Nuitee
K
Kelley family_with_children us
9
Pros:

Very quiet and clean

Cons:

Nothing

2026-02-26 via Nuitee
E
Erica family_with_children us
9
Quick overnight stay - Met all our needs with nice Perks included. Would stay again. Friendly staff!
Pros:

Nice perks: parking is free and you can easily come and go. Breakfast included with coffee available 24 hours per day. Large room (stayed in two queen beds, with pull out couch), with nice size bathroom. Room had nice size refrigerator, microwave and single cup coffee maker, and safe. Comfortable queen beds. Checked in after 11pm at night after very tiring full day of travel, staff extremely pleasant and quickly checked us in.

Cons:

Pull-out couch bed not very comfortable. Very thin mattress, could feel all the springs.

2026-02-25 via Nuitee
R
Ronna family_with_children us
10
2026-02-23 via Nuitee
K
Kimberly solo_traveller us
10
Everything was nice
Pros:

The staff was very nice

Cons:

Nothing

2026-02-08 via Nuitee
T
T9993REbrandonk Couples
10
Fantastic
Pros:

I had a great stay here during a stressful time while my home was undergoing some construction. Dee and Jade were absolutely fantastic and made a stressful situation so much easier for my family.

Some of my family members have dietary restrictions, and both Dee and Jade went out of their way to accommodate them. Dee even personally picked up food for my spouse and called my mobile to let me know she would have something safe to eat for breakfast the next morning. That level of care meant a lot to us.

We also had unexpected delays with our home repairs, and Dee made extending our stay quick and painless. Dee’s kindness, flexibility, and genuine care really stood out.

Huge thanks to Dee and Jade. They made us feel truly supported and welcomed.

2026-02-06 via Tripadvisor
M
Michael couple us
8
2026-01-30 via Nuitee
L
Lawrence couple us
9
2026-01-24 via Nuitee
C
C8279SPjosephk Couples
10
Outstanding
Pros:

Service and cleanliness was outstanding, also loved the shower cap and other extra animaties, spoke with miss Dee at the counter and she was outstanding and friendly

2026-01-23 via Tripadvisor
S
Su couple us
8
2026-01-21 via Nuitee
S
Summer couple us
1
Awful slept in our car
Pros:

Nothing nasty

Cons:

Bed bugs

2026-01-20 via Nuitee
D
Dainne family_with_children us
10
2026-01-20 via Nuitee