Hotel San Francisco Tlaxcala

Hotels
8.8 (425 reviews)
Plaza de la Constitucion 17, Colonia Centro , Tlaxcala de Xicohténcatl , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Excellent breakfast
Friendly and helpful staff
Nice facilities and comfortable rooms (when well maintained)
Cons:
Cleanliness issues (smelly linens, stains, pool cleanliness)
Pool not heated / pool maintenance
Missing in-room amenities (hairdryer, safe, coffee maker) and limited TV channels
Maintenance problems in rooms (shower doors, toilet lid, mattress)
Billing/extra charge incident and occasional slow/apathetic reception

Categories

Cleanliness
7
Multiple mentions of poor cleanliness: sheets and towels smelling, stains on bedding, and pool cleanliness issues; cleanliness is a clear weakness.
Service
9.6
Mostly praised: friendly and helpful staff, good breakfast service and reception assistance at times; some isolated reports of apathetic or slow front-desk behavior and an issue with billing communication.
Location
9.8
Repeatedly highlighted as an excellent, enviable location — a consistent strong point across reviews.
Room Quality
8
Mixed: several guests reported issues (small/uncomfortable bathrooms, shower door leaking, damaged toilet lid, somewhat firm mattress) but others found rooms clean and comfortable.
Amenities
8
Noted gaps: pool not climatized, missing in-room hairdryer and safe, limited TV channels, occasional pool maintenance/cleanliness problems; other facilities generally appreciated.
Value for Money
8.8
Mixed impressions: good breakfast and overall service add value, but complaints about extra charges (sunscreen stain) and perceived service cost reduce perceived value for some guests.
Food and Beverage
9.8
Consistently very positive feedback about the breakfast buffet and restaurant staff; food and service at breakfast stand out as a major pro.
Overall Experience
9.4
Generally positive experiences with many guests saying they'd return due to location, staff and breakfast, tempered by cleanliness and maintenance issues that lower some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:50

Property Description

Spacious Rooms and Indoor Pool:
Experience comfort and relaxation in our spacious rooms adorned with warm colors and equipped with modern amenities. Take a refreshing dip in our indoor pool, perfect for unwinding after a day of exploration.

Delicious Dining Options:
Indulge in the flavors of Mexico at Reyes Huerta restaurant, offering a delectable selection of traditional dishes. Sip on fine wines and cocktails at the Rancho Seco Bar, creating a perfect culinary experience during your stay.

Recreational Activities and Convenient Location:
Have a fun-filled stay with billiards and tennis facilities available for your entertainment. With free parking provided, explore Tlaxcala's historic center and nearby attractions with ease. Book now for a memorable stay at Hotel San Francisco Tlaxcala.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the pool does not have a boiler, the water is at room temperature.

Breakfast is included for 2 adults per reservation. For any additional guests beyond the first 2 adults, the applicable breakfast fee will be charged per person. Guests under 11 years old must pay the established breakfast price directly at the restaurant, as breakfast is not included for them.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

8.8
Based on 425 reviews
Cleanliness: 7
Service: 9.6
Location: 9.8
Room Quality: 8
Amenities: 8
Value for Money: 8.8
Food and Beverage: 9.8
Overall Experience: 9.4
E
ESMERALDA • extended_group • us
9
2026-08-27 • via Nuitee
M
María del Carmen • solo_traveller • mx
10
2026-08-26 • via Nuitee
P
Paul • solo_traveller • us
9
I enjoyed my stay at the hotel. The hotel staff is excellent. The breakfast is excellent.
Pros:

Great location, great breakfast, great staff, great facilities

Cons:

The rooms need a bit of renovation, such as fresh paint for the walls, new toilet seats, better mattresses

2026-08-25 • via Nuitee
J
Jose Encarnacion • solo_traveller • mx
9
Pros:

Todo estuvo muy bien

2026-08-20 • via Nuitee
M
Miguel • family_with_children • mx
9
Excelente ubicacion del hotel
Pros:

La ubicacion fue lo mejor, esta excelente en el centro de la ciudad, el desayuno es buffet y esta rico(no es el mejor que he probado pero es bueno), el personal fue amable en todo momento. La habitacion tuve la posibilidad de entrar antes del check-in y estuvo limpia.

Cons:

El internet de la television estaba un poco lento y la regadera del baño el agua se salia y si hacia un pequeño charco, estaria bien revisar esa parte y que sellen para que se mantenga seco el resto del baño.

2026-08-20 • via Nuitee
P
Pablo • solo_traveller • mx
8
Pros:

El acceso al hotel desde el estacionamiento, hermoso!!!!!

Cons:

Que a la sopa de milpa le faltó, los granos de elote

2026-08-19 • via Nuitee
E
ESMERALDA • family_with_children • us
9
Pros:

the location is good and the sitting area is comfortable.
Different kinds of breakfast.
I love the fresh juice,fruits and yogurt

2026-08-19 • via Nuitee
J
Jessica • solo_traveller • mx
8
2026-08-17 • via Nuitee
V
Vianney Olvera • solo_traveller • mx
10
Excelente ubicación
Pros:

Excelente ubicación e instalaciones

Cons:

Nada, todo excelente

2026-08-15 • via Nuitee
K
Kevin • couple • us
9
2026-08-12 • via Nuitee
C
Carlos Madrigal • solo_traveller • mx
10
Pros:

El espacio y la comodidad que ofrece.

Cons:

Todo bien

2026-08-10 • via Nuitee
R
RICARDO • solo_traveller • mx
10
2026-08-10 • via Nuitee
I
ISABELLE • solo_traveller • fr
6
Beau et bien placé mais décevant
Pros:

L'emplacement, la beauté de l'hôtel.

Cons:

Équipements minimum : pas de coffre-fort, pas de seche cheveux.
Pas apprécié non plus le message via whatsapp m'annonçant que je devais payer un supplément car il y avait une tâche de crème solaire sur un drap !

2026-07-21 • via Nuitee
O
OSCAR • solo_traveller • mx
3
Injusto trato.
Pros:

La ubicación.

Cons:

La administración no entrega las propinas al personal. Me refiero al pagar con tarjeta.

2026-07-18 • via Nuitee
I
Isidro • solo_traveller • mx
10
2026-07-18 • via Nuitee
A
Anasol Galan • solo_traveller • mx
10
Pros:

Todo es exelente

Cons:

La alberca no esta climatizada

2026-07-16 • via Nuitee
M
Martínez Callejas • solo_traveller • mx
9
Pros:

La ubicación, el desayuno, la atención

Cons:

La tapa del baño está muy maltratada, y el espacio para poner el shampoo está muy mal ubicado resulta incómodo al bañarse

2026-07-12 • via Nuitee
A
ADRIAN • family_with_children • mx
8
Gran experiencia
Pros:

El desayuno excelente con personal muy amable la habitación limpia y cómoda.

Cons:

En la habitación no me gustó que la puerta de vidrio de la cabina de la ducha no cerraba de manera correcta y el agua se salía hacia el área del lavabo, tampoco me gustó que la alberca no está climatizada, por lo tanto, el agua está fría y no estoy seguro de que utilicen cloro para el agua de la alberca porque no se percibía el aroma a cloro.

2026-07-09 • via Nuitee
B
BENJAMIN • solo_traveller • mx
9
Pros:

Desayuno gratis

Cons:

Cara del servicio

2026-07-08 • via Nuitee
J
Julio Cesar • solo_traveller • mx
9
Pros:

La ubicación y el restaurante y las suites

Cons:

Los canales de tv no tenían el mundial. El colchón un poco duro y falta un poco de mantenimiento sobre todo en la alberca.

2026-07-04 • via Nuitee