Hampton Inn & Suites East Hartford

Hotels
•
Hampton Inn
8.8 (1050 reviews)
351 Pitkin Street , East Hartford , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good value for money
Cons:
Cleanliness issues
Uncomfortable beds
Breakfast quality varying

Categories

Cleanliness
8.09
Some guests reported cleanliness issues like hair in the bathroom and unsatisfactory carpet conditions.
Service
9.36
Staff was mentioned positively in several reviews, providing helpful information and being friendly.
Location
9.3
The hotel is conveniently located for accessing downtown Hartford, which was appreciated by guests.
Room Quality
8.55
Rooms were generally clean and well laid out, although there were some complaints about comfort.
Amenities
8.58
Amenities like the pool and breakfast received mixed reviews, but were generally considered good.
Value for Money
9.34
Most guests felt they received good value for their money, noting the pricing for the quality received.
Food and Beverage
8.09
Breakfast was often commented on negatively with some finding it lacking in quality; however, some did enjoy it.
Overall Experience
9.06
Overall experiences were mixed but generally positive, with many expressing they would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:57

Property Description

Luxurious Accommodations
Discover spacious rooms with modern amenities at Hampton Inn and Suites East Hartford. Enjoy flat screen TV’s, free Wi-Fi, and plush bedding for a comfortable stay. Cable TV with HBO, work desk, and coffee maker are included in every room, with select rooms offering sofa beds.

Convenient Facilities
Indulge in a hot breakfast, maintain your workout routine at the 24-hour fitness center, or catch up on work at the business center. Relax on the outdoor terrace and make the most of your stay at Hampton Inn.

Nearby Attractions
Explore Hartford's attractions just a short drive away. Visit the iconic Mark Twain House and Museum or catch a show at the Hartford Stage, all within easy reach from the hotel.

Book now for a memorable stay at Hampton Inn and Suites East Hartford.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 1050 reviews
Cleanliness: 8.09
Service: 9.36
Location: 9.3
Room Quality: 8.55
Amenities: 8.58
Value for Money: 9.34
Food and Beverage: 8.09
Overall Experience: 9.06
M
Maria • extended_group • us
10
Overnight stay for a local concert. Will definitely visit again for the next one.
Pros:

Staff was great and friendly.

Cons:

Nothing

2026-07-18 • via Nuitee
T
TURALU BRADY • solo_traveller • us
7
2026-07-13 • via Nuitee
L
Lisa • solo_traveller • us
8
2026-07-12 • via Nuitee
H
Heather • couple • us
4
Hotel being remodeled, but the new rooms are beautiful, close to airport free parking. Staff is awesome.
Pros:

My floor was redone and beautiful, and so clean. Close to the airport. Parking was free. The front desk person, Jasmine was AWESOME. She did a great job handling a disturbance from another room on my floor. Thank you Jasmine!! She was accessible via text, and I felt very taken care of.

Cons:

The gym was down due to remodeling, so that was unfortunate. There was a group of teenagers that had booked a room for a birthday party (their grandmother booked the room) I was disturbed and unable to sleep for a good part of the night. Due to an early flight, this substantially impacted my day. There were about 14 teenage boys and girls arguing/hanging out loudly by the elevator well which was right outside my room. This happened throughout the night, despite the police coming to settle them early in the night. Perhaps have the property review the booking and be more strict with who is coming in the hotel. Jasmine did all she could. So thankful for her.

2026-07-10 • via Nuitee
L
Leroy • couple • us
8
It was comfortable
2026-07-09 • via Nuitee
N
NORMAN • solo_traveller • us
8
Pros:

Very comfortable; friendly staff, close to highway on-ramps

Cons:

Almost in need of a furnishings update. Not near restaurants, but door dash works

2026-07-02 • via Nuitee
S
SL • solo_traveller • us
10
2026-07-02 • via Nuitee
P
Passenger24588166878 • Couples • Lunenburg, Southwest Nova Scotia, Nova Scotia
2
Very bad experience
Pros:

There were no luggage carts. We are in ur 70s and this was a real difficuolty for us. The staff tried to find one but couldn't, and they did not offer to help us. We had a digital key so went to the 2nd floor, and the elevator door there was blocked by tape becaused the whole floor was closed and under construction. We returned (with our luggage) to the front desk and told the desk clerk. She seemed bewildered at first., but finally assigned us a room on the 3rd floor (still no luggage carts or assistance). It was renovated and loooked nice, but there were many problems with it. The TV didn’t work (not connected to internet) and we had to call and have someone connect it, the shower floor was damaged (old base? damaged on installation?), the manufacturer stickers were still on the doors, and there were a couple of dead gnats on the floor. The bathroom door squeaks LOUDLY. The plug for the sink was broken and lying on its side in the sink. The dining area was disgusting. Upholstered furniture covered in food and other stains. I realize this propeorty is under construction., but we should have been alerted about all this when we made the reservation & we wouold not have booked here.

2026-07-01 • via Tripadvisor
N
Noemi • couple • us
1
Pros:

The room was very cleaned.

Cons:

I am extremely disappointed with my experience at the Hampton Inn in East Hartford. Before making our reservation, my husband called the hotel and spoke with the manager specifically about our emotional support animal. He was clearly told that we would not be charged the $75 pet fee, and we relied on that information when booking our stay.

When we arrived, the front desk associate was very rude and unprofessional. Instead of honoring what the manager had told us, she insisted on charging the $75 fee. We politely explained the conversation my husband had with the manager, but she showed no interest in helping or verifying the information.

What upset us the most was not only being charged a fee we were told would be waived, but also the poor customer service and lack of respect we received. If hotel staff provide information that guests rely on when making a reservation, the hotel should honor those commitments or at least make an effort to resolve the situation professionally.

We expected better communication and customer service from a Hampton Inn. Unfortunately, this experience left us feeling frustrated and misled. I hope management addresses the inconsistency in communication and provides additional customer service training to ensure future guests are treated with courtesy and respect.

2026-07-01 • via Nuitee
P
Peter • couple • de
6
No comment
Pros:

Frühstück war ok

Cons:

Mehr Auswahl, keine Pappteller

2026-07-01 • via Nuitee
M
Marketa • couple • us
9
Pros:

Great Staff ! Very Welcoming ‘ Extremely clean “like always “! My absolute favorite hotel to bring my kids for a little get away ! Will be back !

2026-07-01 • via Nuitee
M
Mrs.Bayley • solo_traveller • us
10
Hotel getting a makeover
Pros:

The friendly check-in. The newness of it all. The hotel is over construction, and the look and smell of new carpet and paint helped to look past the construction sites 😀

2026-07-01 • via Nuitee
D
Dena • family_with_children • us
7
2026-06-28 • via Nuitee
R
R8201AZluked • Family • Pageland, South Carolina
8
Renovated hotel and ok food
Pros:

Staff was excellent, reconditioned indoor pool was superb, breakfast was ok / actually poor for Hilton quality, step above Comfort Inn

2026-06-27 • via Tripadvisor
G
Gerald • family_with_children • us
10
Great hotel to be in after a long drive from down south.
Pros:

Indoor pool was newly renovated with the rest of the hotel. Beautiful.
Staff was excellent. Hilton treats like royalty.Requested a microwave and was in the room by the time I went up.

Cons:

Breakfast was a bit poor for a Hilton. Was a step above a comfort inn. Bathtub faucet knob was very loose. No biggie since hotel being renovated. Made front desk aware and they immediately told maintenance.

2026-06-26 • via Nuitee
D
Deborah • couple • us
10
Pros:

Close to the stadium, the staff, the breakfast and the cleanliness.

Cons:

Really wish the shuttle could bring you and pick you up at the stadium or at least have a nearby drop off and pickup spot like the Dunkin Donuts on Silver Lane.

2026-06-23 • via Nuitee
J
Jizelle • couple • us
10
2026-06-22 • via Nuitee
G
Gwendolyn • couple • us
4
Cons:

We ran out of hot water! There was only is 2 and a hour inbetween showers.

2026-06-21 • via Nuitee
M
Murielle et Emmanuel • solo_traveller • fr
10
Pros:

Chambres du 4eme étage très bien équipées. Petit déjeuner copieux.

Cons:

Petit déjeuner en dessous des standard en Europe. Moins de choix de céréales et de protéines salées.

2026-06-14 • via Nuitee
Y
Yadira • solo_traveller • us
10
Pros:

Attention

Cons:

N/A

2026-06-08 • via Nuitee