Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great service
Clean and comfortable rooms
Delicious food options
Cons:
Concerns about parking area lighting
Issues with brunch timing
Need for more senior meal options

Categories

Cleanliness
9.23
The facility was noted as clean and comfortable in multiple reviews.
Service
9.7
Staff were frequently described as helpful and courteous.
Location
9.24
Location was mentioned positively, with good access to local attractions.
Room Quality
9.19
Rooms were clean and comfortable based on guest feedback.
Amenities
8.72
Amenities were generally satisfactory, though specifics were less discussed.
Value for Money
8.18
Some concerns about pricing, especially for senior meal options.
Food and Beverage
9.23
Food quality was praised, particularly the dinner and breakfast offerings.
Overall Experience
9.3
Overall positive sentiments with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:16

Property Description

Luxurious Accommodations

Hakuba Tokyu Hotel offers a perfect blend of comfort and style, with well-appointed guest rooms featuring modern amenities such as air conditioning, heating, flat-screen TVs, and en suite bathrooms with toiletries.

Recreational Activities

Enjoy a variety of recreational activities during your stay, from relaxing in the public hot-spring bath to playing tennis on one of the hotel's 5 courts. Ski and bicycle equipment rental is also available for the adventurous guests.

Culinary Delights

Indulge in a culinary journey at the hotel's restaurants, offering a range of cuisine from French delicacies at Chamonix to traditional Japanese dishes at Manyo. Don't forget to visit Loge for light meals and drinks in a cozy setting.

Experience the perfect blend of luxury, recreation, and gastronomy at Hakuba Tokyu Hotel. Book now for an unforgettable stay!

Important information:

To use the hotel's free shuttle from JR Hakuba Station or Happo-One Bus Terminal, please call the property at least 1 day in advance to make a reservation.

To eat breakfast/dinner at the hotel, a reservation must be made in advance.

Free shuttle services are provided to nearby ski resorts, while late-night shuttle services are available to nearby towns between 17:00 and 23:00. For more information, please contact the hotel directly.

The free shuttle is available to the following ski resorts between mid-December and 31 March: Hakuba Happone One Ski Field / Hakuba Goryu Ski Field / Hakuba 47 Winter Sports Park / Hakuba Iwatake Ski Field / Hakuba Sanosaka Ski Field / Hakuba Minetaka Ski Field / Tsugaike Ski Field.

Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MMJ

Location

Guest Reviews

9.1
Based on 184 reviews
Cleanliness: 9.23
Service: 9.7
Location: 9.24
Room Quality: 9.19
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 9.23
Overall Experience: 9.3
K
Kiichi • solo_traveller • jp
10
2026-08-26 • via Nuitee
S
Sayaka • family_with_children • ch
9
Pros:

Very relaxing lounge area and the huge garden in front. Our kids could play all day long!

Cons:

sometimes coffee machine was not working.

2026-08-25 • via Nuitee
C
Chihying • family_with_children • tw
10
推！距離景點都很近
Pros:

房間超大
硬體設備維護很新
用心的飯店

Cons:

晚餐自費飲食可以再多元ㄧ些

2026-08-25 • via Nuitee
O
Oo • family_with_children • pl
10
Had a great stay in a very nice hotel
Pros:

Great hotel with friendly stuff

2026-08-15 • via Nuitee
I
ITO • couple • jp
7
2026-08-11 • via Nuitee
Y
YOKO • couple • jp
8
2026-08-08 • via Nuitee
S
SHUK YAN • family_with_children • gb
9
A relaxing vacation destination
Pros:

The environment is very quiet and beautiful. The room was large and comfortable.

2026-07-24 • via Nuitee
Y
Yushi • couple • jp
8
素泊まりだったので、サービスに関する感想は特にありませんでした。
2026-07-20 • via Nuitee
K
kiyoharu • solo_traveller • jp
10
2026-07-07 • via Nuitee
J
Jirapa • family_with_children • th
9
2026-05-25 • via Nuitee
I
Ikuyo • couple • jp
8
2026-05-20 • via Nuitee
J
Jintana • family_with_children • th
9
วิวสวย อาหารเช้าอร่อย ออนเซ็นดีงาม
Pros:

ถ้าได้นอนห้องฝั่ง mountain view จะเห็นวิวภูเขาที่มีหิมะปกคลุม / อาหารเช้าดี waffle อร่อย

Cons:

จองห้อง 3 คนไว้แล้ว แต่โรงแรม ไม่ได้เสริมเตียงให้ ต้องเสียเวลาในการรอ เสริมเตียง

2026-05-08 • via Nuitee
P
Pucha Stephanie • family_with_children • se
10
Best service and best view from our hotel room
Pros:

We are happy with our stay even just 1 night, the one in receptionist, I’m sorry I forgot his name, but his english is excellent (which is rare to find) he’s very helpful and kind. The hotel arranged our shuttle to bus station even we noticed them in a short time. Best service ever!!! Thank you so much🙏

Cons:

Nothing we dont like!

2026-04-15 • via Nuitee
P
Paweeporn • family_with_children • th
9
โรงแรมที่เหมาะกับการพักผ่อน
Pros:

ห้องพักสะอาด ห้องกว้างขวาง อุปกรณ์อำนวยความสะดวกดี

Cons:

อาจจะดูไม่ทันสมัย แต่โดยรวมก็ไม่มีที่ติอะไร

2026-04-01 • via Nuitee
J
Johnny Bjørn • extended_group • dk
8
We felt welcome and staff was very helpful in all our queries.
Pros:

Situated close to ski resorts. Breakfast buffet was awesome.

Cons:

Very pricy dinner menus.

2026-03-28 • via Nuitee
J
Jessie • family_with_children • au
8
Pros:

Excellent staff, fabulous location, beautiful hotel.

Cons:

Pillows aren't great, dinner options is limited, a shuttle into town would be helpful.

2026-03-22 • via Nuitee
T
Troy • family_with_children • au
9
Pros:

The staff were amazing and the facilities were great. It was also central to the ski resorts.

Cons:

It's advertised as ski-in/ski-out. I was there in spring, but I highly doubt you could ski up to the accommodation in winter as there are multiple roads you would have to cross.

2026-03-20 • via Nuitee
B
Berna Leah • couple • au
10
Pros:

Location and facilities

2026-03-16 • via Nuitee
T
Tiana • couple • au
8
Beautiful hotel and great staff
Pros:

The property is beautiful and well maintained. The staff were extremely kind and accommodating. The shuttle pick up is efficient and we were able to get from the station to the hotel with ease. The rooms are spacious with clean bathrooms, and the lockers for skis / snowboards were helpful.

Cons:

The property is a bit far from restaurants in the evening (10-15 minute walk in the snow) so be prepared to use a taxi or walk. Breakfast was ok, but could do with some more western options and allergy information.

2026-03-12 • via Nuitee
M
Marcus • couple • us
10
2026-03-10 • via Nuitee