Holiday Inn Express Hotel & Suites Mount Pleasant - Charleston by IHG

Didn’t like the idea of paying for parking

I paid extra for a king sized bed and was given a room with two queens or full's. The people above our room were bouncing and jumping around all hours of the day and night. Someone knocked on our door several times and no one was there. The TV is small and quite underwhelming for the cost of the room. No, I did not travel there just to watch TV, but in the evenings to unwind it would have been nice. The toilet didn't flush well.

Breakfast was chaotic. Only one person was working the food area. Many items were empty. Things were messy in that area. I blame most of that on the guests there, but the one person on staff was clearly frustrated with the chaos.

Our room didn’t have a working fridge or microwave. Half the outlets didn’t work in the room. We needed up getting moved to a new room, after trying to move the fridge to other outlets in the room to see if that would fix the problem. We were glad to be in a room with a working fridge and microwave after moving to a new room, but there was food on the floor near the AC unit and tons of ants on the wall. The breakfast the first day was really good and my kids were so excited. The second day, though, it was a bummer. They were out of milk, juice, water, the pancake machine was down and the kitchen staff wasn’t very friendly, though I’m sure she had been subjected to many complaints and may have just been frustrated at that point. The front desk staff was fantastic though and we felt taken care of.

Needs longer breakfast hours.

The hallways and room had a mildew smell. The walls in the bathroom were visibly dirty, especially around the trash can. The pool was closed for maintenance and wasn’t disclosed until after I paid for the room.

Gehorige kamer, je kunt de drukke weg en mensen op de gang heel goed horen

The stained carpet downstairs leading to my room. I was given a room with wet carpet got bit by bugs.They told me carpet was just cleaned and just needed to Dry??. I had to insist that I be moved instead of them offering.Finally I was moved to a good room with working lights and dry carpet.Just because I booked a room online does not mean I will take anything but that how I felt.P.S love a nice dry and clean room at all times.

Not told pool we closed

Unfortunately, several issues made our stay disappointing. I had originally booked a different hotel but switched to this one specifically because I confirmed over the phone that the pool was open. When we arrived, the water didn’t look clean enough for our teenagers to feel comfortable swimming, and by the next day the State Department of Environmental Services had shut the pool down entirely. It never reopened during our stay.

There were a few other frustrations as well. There were no regular coffee beans available in the morning, so like several other guests, I had to go out to get coffee. The room was advertised as having a kitchen, which was another reason I chose this hotel, but it turned out to be just a dorm‑size fridge and a very small microwave—far less than expected.

Charleston itself was wonderful, but the hotel experience fell short of what was advertised and what we hoped for.

My room was on the side of the busy highway. I could hear the traffic at night.

I booked this hotel because of the pool. I have a kid and booked the hotel because of the pool and the pool was closed when we arrived. Just wished I would have known before showing up.

There appeared to be a plumbing issue, carpet throughout hotel was filthy, and pool was closed our entire 4 day stay. We didn’t even eat the complimentary breakfast due to the same foods being served everyday. We were also woken up by housekeeping staff at 8am by them beating on the door very loudly and repeatedly.

AC and refrigerator was too noisy all night
Couldn’t sleep normaly