Holiday Inn Express Hotel & Suites Mount Pleasant - Charleston by IHG

Hotels
•
Holiday Inn Express
9 (854 reviews)
350 Johnnie Dodds Boulevard , Charleston , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and Comfortable Rooms
Excellent Staff Service
Cons:
Slow response for extra towels
Lack of kitchen supplies in kitchenette

Categories

Cleanliness
9.21
Rooms were noted to be very clean and spotlessly maintained.
Service
9.18
Staff were frequently mentioned as friendly, helpful, and accommodating.
Location
9.22
Conveniently located for access to downtown Charleston.
Room Quality
8.67
Rooms were described as spacious and comfortable, with good amenities.
Amenities
8.2
Some reviews mentioned a lack of kitchen items; otherwise adequate.
Value for Money
9.16
Guests stated a good experience for the price paid.
Food and Beverage
9.21
Breakfast options were praised for variety and quality.
Overall Experience
9.18
Overall positive sentiments with strong recommendations for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:17

Property Description

Convenient Location
Located just 4.2 miles from the South Carolina Aquarium, our hotel in Mount Pleasant offers easy access to popular attractions in the area.

Modern Amenities
Enjoy the convenience of free Wi-Fi, flat-screen TVs, a microwave, a refrigerator, and coffee facilities in every room. Take a refreshing dip in our outdoor pool or maintain your workout routine at the on-site gym.

Additional Services
Start your day right with a complimentary breakfast and take advantage of bicycle rentals, on-site laundry facilities, and proximity to the Charleston Naval Complex and the College of Charleston.

Experience comfort and convenience at the Holiday Inn Express Hotel & Suites Mount Pleasant – Charleston. Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 1, 2026 until Sun, Feb 21, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 854 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.2
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 9.18
H
Hanna • family_with_children • us
3
Friendly staff, but terrible breakfast barely any to choose from.
Pros:

Staff was nice.

Cons:

Fridge and microwave in my room was broken and never got replaced or fixed. Breakfast was terrible.

2026-06-27 • via Nuitee
B
Brett • couple • us
10
2026-06-27 • via Nuitee
M
Michael • couple • us
10
2026-06-25 • via Nuitee
T
Thomas • couple • us
4
Below average for a Holiday Inn Express
Pros:

Location and price

Cons:

No coffee available in the room. We had to go down three floors to get coffee in the morning. The breakfast was subpar even for a two star hotel. It was obvious the owner was cutting costs where ever possible.

2026-06-23 • via Nuitee
J
Jacques • solo_traveller • us
8
Pros:

I liked that it was within a few miles of everything.

Cons:

The 2 things that we didn't like was finding a parking spot each time we returned because the parking lot was small. I think the restaurant next door overflowed into the hotels parking lot also one of the elevators wasn't working.

2026-06-23 • via Nuitee
A
Anita • couple • us
10
2026-06-23 • via Nuitee
P
Philipp • couple • us
8
2026-06-22 • via Nuitee
H
Hannah • family_with_children • us
10
Will stay again great room clean
Pros:

Clean front desk was awesome friendly

Cons:

Kitchen staff was super rude ran out of breakfast before breakfast time was over and they didn’t seem to care people were going without

2026-06-17 • via Nuitee
9
944anonymousp • Friends getaway
2
Poor customer service
Pros:

I was very disappointed in this hotel for several reasons. First of all, the hair dryer did not work. When I called the front desk to request another one the young gentleman working the counter said he had to come to room to check it. When he showed up to the room and tried it, he discovered that I did indeed know what I was doing and brought another one. Secondly, we went out for an expensive dinner and brought home 2 meals that were leftover that we were going to enjoy the next evening for dinner. We put both meals in the refrigerator that was cold. When we went to get our dinners the next evening the refrigerator was warm as was the food so we had to throw it out. What a waste of money. When we told the same gentleman about it the next evening, he again said he had to go check. Low and behold, he discovered that the refrigerator was indeed not working. Said there was nothing he could do about it. Thirdly, upon checking out, we were told the charges had already posted to my card on file and that they could not change it. I have at many different hotels been able to change credit cards upon check out. I even spoke with the woman who I assume was the manager and she said the same thing. I definitely would never stay at this property again, nor would I recommend it to anyone.

2026-06-16 • via Tripadvisor
M
mikekV5326WS • Couples
6
Ok
Pros:

Blood on the bed, all I need to say

2026-06-16 • via Tripadvisor
V
Vickie • solo_traveller • us
4
They lied to us
Pros:

The room was large enough

Cons:

They changed the breakfast hours that's why our travel lacrosse team stayed there .it was from 6 am to 9 am so we had to be at the fields at 7am ,then they changed itbtob6:30,and our kids went without breakfast. Also new owners started charging for parking i will never book them again or with booking.

2026-06-16 • via Nuitee
V
vanover • extended_group • us
10
2026-06-14 • via Nuitee
M
Mara • solo_traveller • us
10
2026-06-14 • via Nuitee
B
Bridget • solo_traveller • us
3
I will never come back b
Pros:

Great location

Cons:

Pool wasn’t swim able elevator was down sticky floors and just Yuk.

2026-06-13 • via Nuitee
S
Sandra • solo_traveller • us
10
Pros:

Beds were comfy. Great location. Great breakfast. Great price.

Cons:

N/A

2026-06-12 • via Nuitee
E
Edward • solo_traveller • us
10
Pros:

Everyone friendly

Cons:

Nothing

2026-06-10 • via Nuitee
C
Cheryl • solo_traveller • us
5
Mediocre
Pros:

The bed was comfortable. The room was a good size.

Cons:

The check in process was terrible. The person who checked me in wrote on the key card hoilder that my room number was 233. I was carrying my bag which was heavy. I went up to the 2nd floor and walked to one end of the floor to the other. I went back downstairs to the clerk. When I told him there was not a room 233, he seemed puzzled. I had to wait until he finished with another disgruntled customer. He had to look it up and then told me he wrote the number down wrong. It was supposed to be room 223. He did not apologize or did he appear to even care. I got to my room and couldn't turn on the bathroom light. I had to call down to the same clerk who checked me in. Someone came to my room to help. There was a master switch near the front door. I have stayed in hundreds of hotel rooms and have never encountered this. The thermostat did not go below 65 which is still not cool enough for someone who has hot flashed during the night. The breakfast was mediocre. The juice was watered down. The grits and oatmeal were overcooked and stuck to the pot. The potatoes were spicy. There are many people who can not have spicy food so a warning would be nice. They ran out of plain bagels. I did not like that the jelly was in a squirt bottle. I did not want to have to stand at the bar and butter my toast, then have to put jelly on. I prefer to do that seated at my table.

2026-06-09 • via Nuitee
H
Hamilton • couple • us
5
Nice location, though disappointed with no coffee in the rooms.
Pros:

The room sizes in our one bedroom suite were amazing. We also liked the separate controls for the two different rooms- bedroom and living area. The daily cleaning crew was excellent.

Cons:

Despite being told otherwise, there was no coffeemaker or electric kettle in the rooms. We found several items in the room which were missed by the cleaners. Also, we had to pay for parking, which was not expected.

2026-06-08 • via Nuitee
L
Linda • couple • us
10
2026-06-08 • via Nuitee
L
Leah • couple • us
10
2026-06-07 • via Nuitee