Holiday Inn Shanghai Hongqiao West by IHG

Hotels
•
IHG
8.4 (53 reviews)
2000 Hu Qing Ping Highway, Qingpu District, Shanghai, Shanghai, 201702 , Shanghai , CN
86-21-39738888

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Luxurious breakfast
Cons:
Strong cigarette smell

Categories

Cleanliness
6.93
The cigarette smell was too strong.
Service
8.9
Standard quality for this hotel tier.
Location
8.94
Standard quality for this hotel tier.
Room Quality
8.39
Standard quality for this hotel tier.
Amenities
8.42
Standard quality for this hotel tier.
Value for Money
8.38
Standard quality for this hotel tier.
Food and Beverage
8.93
The breakfast is luxurious.
Overall Experience
8.3
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:54

Property Description

Welcome to Holiday Inn Shanghai Hongqiao West by IHG, your perfect retreat in bustling Shanghai.

Spa and Wellness
Unwind at our full-service spa, offering rejuvenating body treatments that will leave you feeling refreshed and revitalized.

Dining Delights
Choose from our two exquisite restaurants, including Crossroads Pub, or opt for 24-hour room service. Our coffee shop/café provides tempting snacks, and the bar/lounge invites you to sip your favorite drink in a cozy atmosphere.

Convenient Amenities
Stay connected with complimentary wireless internet, and enjoy the ease of our 24-hour airport shuttle. With spacious event facilities perfect for meetings or conferences, we cater to both business and leisure travelers alike.

Experience comfort and luxury at its finest—book your unforgettable stay today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 53 reviews
Cleanliness: 6.93
Service: 8.9
Location: 8.94
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 8.3
E
Ewin
6
Pros:

I could not sleep because the cigarette smell was too strong. The breakfast is luxurious though!

2025-09-26 • via Nuitee
K
Kevin
10
Pros:

Great place! Nice staff!

2025-06-28 • via Nuitee
S
Sophia • friends
2
Pros:

First, the bathroom smelled like rotten piss and had rust in the corners. On the second day, the smell worsened. We brought the issue to the front desk, and they offered air freshener. It wasn’t effective, and the smell remained in the room. We informed the front desk again and asked for a room swap, but were told there were none available. Instead we were told to shower on another floor and return to our original room to sleep, which was an unreasonable request for three young girls late at night. We refused and they offered a suite, but when we entered the room, we were greeted with giant hand prints on the wall, which frightened us out of our wits. Out of pure fear, we rushed out of the room and returned to the front desk where we refused another offer for a bigger suite. Instead of risking our sense of safety, we decided to return to our original room where we were prevented from showering due to the extremely unhygienic conditions. Not to mention, the pillows had yellow stains on it, making it unusable and forcing two people to share a pillow. The slippers also had visible debris in it. The cheap price may be tempting, but it’s’ not worth it if you want a comfortable stay. I would definitely not recommend this hotel.

2025-06-25 • via Nuitee
T
Todd
10
Pros:

Great hotel.

2024-12-23 • via Nuitee
F
fan
6
酒店前台冷脸
Pros:

早餐不太好，前台的男士全程冷脸，好像多讲一句话就要发货了

2024-09-29 • via Nuitee
A
Adham
10
Pros:

Very good

2024-05-30 • via Nuitee
P
pierre
8
Pros:

.

2024-05-24 • via Nuitee
M
MACKENZIE
8
Quite Good, Peaceful, Quiet, and Efficient.
Pros:

Smooth, comfortable stay. The rooms were a bit dark and the bed a little uncomfortable. But, it is typical for hotels of this class as was the buffet breakfast. Overall, an enjoyable experience. I would stay here again.

2024-03-10 • via Nuitee
W
Wei-Lung
10
Pros:

Very friendly staff.

2023-06-28 • via Nuitee
E
Emma • family
10
Pros:

People working there gave us excellent attention.

2022-08-10 • via Nuitee
V
Verified traveler • self
10
Pros:

NICE HOTEL, GOOD FACILITIES

2020-11-30 • via Nuitee
Ｋ • self
8
Pros:

１階のフロアーは、朝食会場も含め暖房されていなかった。事情はあると思うが、朝食会場だけでも暖かくしてあればよいと感じた。
また初日に室内スリッパがなかったが、2日目には補充されていた。
両替ができると良かった。

2020-01-16 • via Nuitee
H
Ho Hsien
10
很多吃的
Pros:

旁邊有全家便利店，走到對面再往前走一段，有很多餐廳，再往前走還有購物中心

往酒店後面走一段也有很多小餐廳

2019-12-09 • via Nuitee
V
Verified traveler
8
Pros:

room is very comfortable, big and clean. Service was also good and staff was helpful. Breakfast was also great and there was a seperate area for IHG members.
Only thing about the hotel is that it is far from any shopping malls and no subway nearby. Have to take cab everywhere. Nearest food place is 15minutes walk away nearer to Holiday Day Inn express hotel.

2019-05-21 • via Nuitee
S
samy
8
Too far from NECC
Pros:

I was attending a trade show at the NECC and there was a free shuttle service in the morning but not in the evening. Plus found out better hotels at walking distance to NECC at same price so will not stay again

2019-03-15 • via Nuitee
A
Aseem
6
Pros:

The staff has very little communication skill . Language was the biggest problem . Amex cars does not work in this property .
It’s in the middle of no where . Will never go back to this property .

2018-12-22 • via Nuitee
S
Sahilys • partner
6
Pros:

Stayed at these hotel because I was attending an expo at the NECC, which is very close and convenient. But, if you are interested in downtown and central Shanghai this is not for you.

2018-11-17 • via Nuitee
S
Sehyun
10
출장시 추천 합니다.
Pros:

깨끗한 건물, 깨끗한 숙소. 공항(홍차우)에서 적당한 거리. 좋았습니다.

2018-07-31 • via Nuitee
F
FERNANDO J
4
Overall Bad Experience !
Pros:

My welcome and checking was disastrous. The Reception desk staff do not speak english well and reception manager was rude to me and even raised his voice. The worse welcome I have ever had ! Room Service was ok but each time I needed to speak to 3-4 people before placing an order. The Concierges ( I met 2) were great ! at breakfast it is difficult to order simple things like scrambled eggs as the cooks do not understand english. My stay was a bit stressful due to the language barrier and bad service on the 1st day at check in. When I called the reception desk on my last day to order breakfast in my room, for about 35minutes , the reception staff kept on hanging up the phone in my ear as they did not understand me. The Duty Manager on the day of my check out was helpful and gave us free breakfast. The room temperature in our room was 26degrees one day. We were sweating. I asked for someone to check it but was told to open my windows and was sent a fan ! If you do not speak Chinese, I do not recommend this hotel !

2018-04-03 • via Nuitee
J
JackNgee
8
Pros:

Nice hotel but not easily accessible by public transport. Internet speed was miserable.

2018-03-23 • via Nuitee