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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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ATM/cash machine on site
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Kid-friendly buffet
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Shallow end
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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CCTV in common areas
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
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Property Description
Luxurious Accommodations
Indulge in comfort with plush white bedding, flat-screen TVs, and microwaves in each guestroom. Relax in the spacious seating areas and stay connected with free Wi-Fi during your stay.
Convenient Amenities
Start your day with a delicious breakfast at the American Grill restaurant or grab a snack from the on-site shop. Take a refreshing dip in the indoor pool or explore the nearby Jordan Creek Town Center for shopping and dining options.
Ideal Location
Located just a short drive from downtown Des Moines, the Hilton Garden Inn West offers easy access to city attractions. Don't miss the chance to visit the Living History Farm, only 6 miles away.
Experience comfort, convenience, and a prime location at Hilton Garden Inn West. Book your stay now!
Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note a service fee of USD 50 will be charged upon reservation, which is refundable or may be used towards services at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Location
Food in restaurant wasn’t that good considering what Hotel we were at.
Not a good value.
It was very clean and friendly environment.
Elevators were a little hard to find.
Front desk staff needs a lot of work
Pool,bar lounge and breakfast,dinner were all great to have in one place.
I was suppose to get house keeping every other day. I didn't see them until I called to complain Saturday.
Our room had an unpleasant odor coming from the air conditioner. Like mold or mildew. Woke up every morning with signs of allergic reaction. I was surprised that the room was so big. It was also really clean. My other problem was no water pressure in shower. We spoke to the front desk about it. They said they would send maintenance. If maintenance came to the room, I couldn't tell.
It was in a convenient location close to lots of great shops and restaurants. Checkout was quick and easy
The mattress was very firm and uncomfortable and all the pillows were lumpy. The trim was unfinished in the bathrooms and they left us with less than half a roll of toilet paper. When I called the front desk for more toilet paper, she was extremely short with me and hung up the phone. The toilet paper never came so I asked housekeeping for some when I ran into them in the hallway. The “blackout” curtains were outdated and did a poor job at blocking out sunlight. There was a strange humming type noise that we could hear in the room all day and night.
Great place
Staff was snobby and un-helpful. Requested room first floor - and - end up on the second floor
Currently renovating, but still renting out rooms right in the construction area.
The hotel was under renovation and smelled terribly. There was weird dampness/moisture smell everywhere
Breakfast buffer was really good. Water pressure on the 3d floor was a little lacking but not terrible. 3out of 4 of the desk staff were helpful.
It was ok
We are in a handicapped room that we don’t need and were not told that is what we were reserving. When we checked in there were no other rooms available. We should have been told. We should have a rate reduction!!!
Very clean and great location!
Water pressure in the shower and sink is poor. Trying to wash your hair is impossible. Noise level is pretty awful, you can hear everything outside your room. Room has unfinished trim and paint. Check-In staff was kind of rude. I understand it was a busy season with tournaments going on but it's not my fault.
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