The Prince Akatoki London

Hotels
9.6 (1836 reviews)
50 Great Cumberland Place , London , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Unique dining experience
Cons:
Small rooms
Some issues with amenities
Breakfast complaints

Categories

Cleanliness
9.49
Generally positive remarks about cleanliness, but there were mentions of small issues.
Service
9.96
Overall, the service received high praise for attentiveness and friendliness.
Location
10
Locations are frequently highlighted as a strong point of the hotel.
Room Quality
9.45
Rooms were noted as spacious in some reviews, yet a small size complaint was made.
Amenities
9.48
Several reviews appreciated the hotel amenities, albeit some expectations weren't fully met.
Value for Money
9.44
Value was rated positively, with some mentions of high expectations on certain features.
Food and Beverage
8.99
Food quality had a mixed response; some enjoyed it while others found it lacking.
Overall Experience
9.97
Overall experience was highly rated, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:23

Property Description

Luxurious Japanese-inspired Accommodation
Experience 5-star luxury at The Prince Akatoki, where Japanese hospitality meets Western comfort. The 82 rooms and suites offer a tranquil retreat with plush beds, premium amenities, and rain showers, all designed with a minimal aesthetic and natural elements.

Culinary Delights at TOKii and The Malt Lounge and Bar
Indulge in a gastronomic journey at TOKii, where East meets West in seasonal dishes. Savor a rare collection of whiskies, Japanese sakes, and expertly crafted cocktails at The Malt Lounge and Bar, curated by top bartenders.

Convenient Location for Exploring London
Located near Marble Arch and Hyde Park, with easy access to Marble Arch Underground Station and Paddington Station for city exploration and direct links to Heathrow Airport. Book now for a harmonious blend of luxury and tradition at The Prince Akatoki.

Important information:

In light of the current Swift system sanctions on Russia’s banking institutions, we are unable to accept as a guarantee or payment method Russian Credit, Debit or Virtual Cards, Russian currency or transfers from Russian entities.

Shall you wish to change or amend your booking, please sue the respective section on your account management sections. The Prince Akatoki London will not be able to apply changes or reduce/waive penalties if requested by alternative or direct means.

The Prince Akatoki London reserves the right to pre-authorize the provided card at time of booking for stays of five nights or more, and closer to arrival for all others.

In line with current GDPR, the holder of the card used to guarantee the reservation, if not prepaid, must be present at time of check-in. Unfortunately we will not be able to grant access to the room without a valid card provided by its owner upon check-in.

All rates and prices are inclusive of VAT at the prevailing rate.
Consumptions in Restaurant TOKii, The Malt Bar and Lounge and In Room Dining are subject to a 12.5% service charge. In Room Dining Menu and services are liable of Tray Charges.

Please feel free to advise us of your requirements prior to your arrival on the Special Requests section prior to arrival and we will most happy to assist.
Extra Beds are available for Executive Rooms and Suites. Fees and maximum occupancy limitations apply. Child cots can also be accommodated in Deluxe Rooms.
Dogs are welcomed into Deluxe Rooms or larger. No fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1836 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 8.99
Overall Experience: 9.97
A
Abdullah solo_traveller sa
9
إقامة جدا مريحة وانصح فيها للراغبين بفندق نظيف وموقع ممتاز وحتى حجم الغرفة جيد وسعر منطقي على مدينة مثل لندن
Pros:

النظافة

Cons:

المرافق جدا محدودة

2026-04-16 via Nuitee
K
Kevin couple ie
10
2026-04-16 via Nuitee
J
Jessica solo_traveller us
10
Central Mayfair location, excellent food, staff and overall great stay.
Pros:

Excellent hotel for business travel. Very polite and attentive staff. Knowledgeable about the area and helpful with requests. Room size was excellent for the area.

Cons:

The pillows were not my favorite. But the bed was very comfortable.

2026-04-16 via Nuitee
M
Mcdermott couple gb
8
2026-04-15 via Nuitee
C
Christos solo_traveller cy
8
2026-04-13 via Nuitee
M
Mariia couple ru
10
Прекрасный отель, в отличном районе. Тихая улица, прекрасный персонал. Большой и уютный номер. Телевизор в ванне это пря
Pros:

Все было потрясающе. Начиная от начала и до конца!

2026-04-13 via Nuitee
D
Daniela family_with_children it
8
Eccezionale
Pros:

Struttura pulita e in un ottima zona
Ottima colazione e buonissimo ristorante lo consigliamo

Cons:

Camera e ristorante

2026-04-09 via Nuitee
N
nakanishi couple jp
10
Pros:

4日間とっても快適に過ごせました。
近くのハイドロパークが孫が気に入って一人で3時間も散歩に2日間行っていました。
ホテルの室内も清潔でスタフのなつみさんもとっても優しく親切で嬉しかったです!
イギリスは食事が不味いと聞いていましたが、ホテルでのお食事は美味しかったです。
こちらのホテルを予約させて頂いて本当に良かったと思っています!有難うございましたm(__)m

2026-04-08 via Nuitee
V
Veronica extended_group us
10
Best hotel stay in London!!
Pros:

Staying at The Prince Akatoki in London was one of the best hotel experiences I've ever had, and I only stayed 2 nights. I wish I could have stayed longer and I will absolutely come back here and recommend this hotel to others. From the moment I checked in, Hikaru made me feel welcome and at ease. I was offered champagne or sparkling tea at check in and Hikaru helped me take my bags up to my room. My ChromeCast ended up not working on the TV in my room, and as soon as I told Hikaru, he sent IT to the room to help me and then eventually moved me into a new room with a working TV. Honestly, he made the switch of rooms so easy. I mentioned to him I was vegan (so I wouldn't be eating the little cookies that were in the room when I got there), and the next day when I came back from work, there was a lovely plate of fruit and a welcome note. I truly felt so at home, so comfortable, so relaxed -- it was perfect. When I checked out, Mayu, Maram, and Henry all helped me and wished me safe travels. Henry helped me with my bags and took them to my car for me. Truly the best staff. The cleanest hotel. SO comfortable. Absolute 10/10 experience. THANK YOU!

Cons:

Nothing, everything was perfect in my opinion!

2026-04-08 via Nuitee
M
Marianna couple gb
10
Perfect stay in central London!
Pros:

Amazing location, great food and the perfect boutique hotel in central London!

2026-04-07 via Nuitee
C
Claudia couple de
10
Hidden Jewel in Marylebone
Pros:

Ruhige Lage und doch ganz zentral, sehr zuvorkommendes Personal in allen Funktionen, sehr hilfsbereiter Concierge Fabrice sowie Rezeption, vorzügliches Frühstück und japanisches Restaurant. Das Omakase ist herausragend.

Cons:

Es gab nichts auszusetzen.

2026-04-06 via Nuitee
J
janemL3697GR Family
10
Superb hotel in a great location.
Pros:

Very comfortable, peaceful hotel a short walk from Marble Arch. Friendly, welcoming and very helpful staff. Natsumi was lovely. She checked us in and took care of all our needs. Spacious, clean and very well equipped rooms with everything you need for a comfortable stay.
Delicious breakfast. Thanks to all the staff who looked after us so well. Would definitely stay again.

2026-04-04 via Tripadvisor
M
michele couple it
10
Piacevole soggiorno in struttura elegante, semplice e molto comoda
Pros:

La gentilezza e la professionalità

Cons:

Devo dire niente che mi abbia infastidito

2026-04-04 via Nuitee
N
N8347IXbelindat Couples
8
Nice stay
Pros:

A great option in London for accommodation

2026-04-02 via Tripadvisor
B
Bora Ugur solo_traveller tr
9
Pros:

Tam bir Japon oteli

Cons:

Sevdim

2026-04-01 via Nuitee
S
S4287FWdavidd Solo travel
10
A Japanese Sanctuary in the heart of London
Pros:

I recently had the pleasure of staying at The Prince Akatoki, and I find myself reflecting not simply on a hotel stay, but on an experience that felt quietly transportive, suspended somewhere between worlds.

From the moment of arrival, it was clear that attention to detail here is not an afterthought, but a philosophy. Whether in the artful mix of traditional ryokan interiors, Japandi freshness, and classic British architectural fittings, or in the zen-like ambiance of its small yet perfectly designed wellness centre, complete with Technogym equipment and subtle bonsai inspirations, every element felt considered, intentional, and deeply calming.

The traditional Japanese breakfast could rival any I have experienced in Kyoto: precise, balanced, and quietly beautiful. The turndown service was equally thoughtful, with Yukata folded with care, lavender-scented pillow treatments, and a perfectly placed bottle of water with glass. Each gesture, refined yet unassuming, contributed to a sense of completeness.

Taken individually, these details would already constitute an exceptional stay.

And yet, over dinner at TOKii, I found myself asking: why do I feel as though I am no longer in London?

The answer, unmistakably, was service.

Having stayed in many a five-star hotel where service is held as the ultimate benchmark, I can say with confidence that the team at The Prince Akatoki offers something far rarer. Their presence is genuine, predictive, caring, and naturally sophisticated, never rehearsed and never imposed. It is a form of hospitality that feels instinctive rather than instructed.

This review is not intended as an unveiling of the hotel’s many charms, though they are considerable, but rather as a sincere expression of gratitude.

Thank you for transforming a simple stay into something closer to sanctuary.

I could not recommend The Prince Akatoki more highly. And I hope that, for however long you stay, you too find yourself suspended, if only briefly, between London and Tokyo, in a world that only The Prince Akatoki could so beautifully imagine.

2026-03-30 via Tripadvisor
G
George couple gb
10
Pros:

I loved how clean it was, and the location was perfect for

Cons:

Nothing

2026-03-29 via Nuitee
D
Daniel solo_traveller fr
8
Douce habitude !
Pros:

- personnel disponible et accueillant
- prise en compte des demandes
- proximité de points névralgiques
- confort

Cons:

- attente à l’arrivée

2026-03-29 via Nuitee
6
641ritag Couples
10
Sushi class
Pros:

Best sushi masterclass with Kazuyo!

2026-03-28 via Tripadvisor
R
R984KFjenniferc Business Sydney, New South Wales
10
One of the best hotels I have stated
Pros:

I stayed at this hotel six months ago and had such a wonderful experience that I felt compelled to leave a review. I was travelling from Australia for business, and after a long and exhausting journey (around 35 hours of travel), I arrived feeling completely worn down.
The moment I stepped into The Prince Akatoki, I immediately felt taken care of. Arian, Kara, Adri, and Dolores were all on duty at the time and made me feel genuinely welcome, like I could finally exhale.
I have high standards when it comes to hotels, and this one truly exceeded them. It’s beautifully designed, impeccably clean, and located in a lovely area. What stood out most was the attention to detail and the quality throughout—it all felt considered and elevated.
Ultimately, it was the people that made this hotel stand out as on of the best I have ever stayed out (and I have done a lot of travel). Thank you Adrian and team, you made my experience a lovely memory.
The great features I would call out - superb breakfast and mini bar that were included with my stay, high ceilings and very comfortable beds, tea and robes in the room. Cute area by Marble Arch, very walkable and tube close by. Incredible staff!

2026-03-25 via Tripadvisor