The Prince Akatoki London

Hotels
9.6 (1771 reviews)
50 Great Cumberland Place , London , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Unique dining experience
Cons:
Small rooms
Some issues with amenities
Breakfast complaints

Categories

Cleanliness
9.49
Generally positive remarks about cleanliness, but there were mentions of small issues.
Service
9.96
Overall, the service received high praise for attentiveness and friendliness.
Location
10
Locations are frequently highlighted as a strong point of the hotel.
Room Quality
9.45
Rooms were noted as spacious in some reviews, yet a small size complaint was made.
Amenities
9.48
Several reviews appreciated the hotel amenities, albeit some expectations weren't fully met.
Value for Money
9.44
Value was rated positively, with some mentions of high expectations on certain features.
Food and Beverage
8.99
Food quality had a mixed response; some enjoyed it while others found it lacking.
Overall Experience
9.97
Overall experience was highly rated, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:23

Property Description

Luxurious Japanese-inspired Accommodation
Experience 5-star luxury at The Prince Akatoki, where Japanese hospitality meets Western comfort. The 82 rooms and suites offer a tranquil retreat with plush beds, premium amenities, and rain showers, all designed with a minimal aesthetic and natural elements.

Culinary Delights at TOKii and The Malt Lounge and Bar
Indulge in a gastronomic journey at TOKii, where East meets West in seasonal dishes. Savor a rare collection of whiskies, Japanese sakes, and expertly crafted cocktails at The Malt Lounge and Bar, curated by top bartenders.

Convenient Location for Exploring London
Located near Marble Arch and Hyde Park, with easy access to Marble Arch Underground Station and Paddington Station for city exploration and direct links to Heathrow Airport. Book now for a harmonious blend of luxury and tradition at The Prince Akatoki.

Important information:

In light of the current Swift system sanctions on Russia’s banking institutions, we are unable to accept as a guarantee or payment method Russian Credit, Debit or Virtual Cards, Russian currency or transfers from Russian entities.

Shall you wish to change or amend your booking, please sue the respective section on your account management sections. The Prince Akatoki London will not be able to apply changes or reduce/waive penalties if requested by alternative or direct means.

The Prince Akatoki London reserves the right to pre-authorize the provided card at time of booking for stays of five nights or more, and closer to arrival for all others.

In line with current GDPR, the holder of the card used to guarantee the reservation, if not prepaid, must be present at time of check-in. Unfortunately we will not be able to grant access to the room without a valid card provided by its owner upon check-in.

All rates and prices are inclusive of VAT at the prevailing rate.
Consumptions in Restaurant TOKii, The Malt Bar and Lounge and In Room Dining are subject to a 12.5% service charge. In Room Dining Menu and services are liable of Tray Charges.

Please feel free to advise us of your requirements prior to your arrival on the Special Requests section prior to arrival and we will most happy to assist.
Extra Beds are available for Executive Rooms and Suites. Fees and maximum occupancy limitations apply. Child cots can also be accommodated in Deluxe Rooms.
Dogs are welcomed into Deluxe Rooms or larger. No fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1771 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 8.99
Overall Experience: 9.97
M
miranda solo_traveller gb
10
Excellent quality and perfect stay, new favourite ❤️
Pros:

Excellent front desk customer service, upgraded in arrival and early check in. Great quality toiletries, bathrobes, food, Japanese inspired decor, free sodas and lots of water in the room, coffee in the room was great and bed super comfortable, quiet room, aircon that works! Turn down service and all of the small touches made this one I will return to for sure.

Cons:

WiFi was not great and difficult to connect to. Couldn’t not get the cast to the TV to work.

2026-03-13 via Nuitee
V
VERA family_with_children it
10
2026-03-13 via Nuitee
G
gilbert couple fr
10
2026-03-12 via Nuitee
T
Thomas couple nl
9
2026-03-11 via Nuitee
M
mariannap478 Family Kifissia, Attica
10
Excellent
Pros:

Lovely location and quiet relaxed atmosphere
One room was big and comfortable the other one we found it a little bit too small but both very clean and very nice bathrooms!!!
Neli and Maram in a deception were very friendly and polite!! Georgia and Maria at the restaurant were also super nice and polite also! Overall, it was a very nice experience

2026-03-09 via Tripadvisor
G
gabriell966 Solo travel Monaco
10
Sushi Masterclass
Pros:

The Sushi Masterclass at The Prince Akatoki stands for its name and goes beyond. The generosity of CHEF TONI on sharing his knowledge, wisdom, was very special. Not ony learned how to prepare few japanese sushi dishes, but the way he shared his passion was remarkable. And the Hotel Team, Atmosphere, was very special as well.

2026-03-09 via Tripadvisor
C
chikeo26 Couples
10
Fantastic sushi masterclass at Tokii!!
Pros:

We did the sushi masterclass at Tokii with Chef Kazuyo and it was a brilliant experience in a fantastic restaurant. She was very friendly and incredibly knowledgeable and a great teacher allowing us to make some great sushi rolls on the day as well as insights for us to continue practicing and making sushi at home! I can definitely recommend doing this sushi masterclass at Tokii!!

2026-03-08 via Tripadvisor
O
O9717UPstevenk Couples Palm Springs, Greater Palm Springs, California
10
Outstanding experience. Highly recommend this hotel and it’s restaurant.
Pros:

What a great find, located in an outstanding location of London. From arrival to departure the staff at this hotel truly made us feel welcomed and valued as guests. Dolores at the Front Desk made check-in fast, efficient, and ensured we had the information we needed for a great stay. The restaurant, Tokii, was outstanding. The sushi was fresh and prepared in many unique and delicious ways. The sushi chef is truly five star. The staff of the restaurant, Georgia, Ahbi, and the dining room manager, all worked hard to make us feel welcomed, valued, and appreciated. We highly recommend this hotel and restaurant. We will definitely be staying here on all future visits to London.

2026-03-08 via Tripadvisor
P
paulnk2016 Couples
10
Fabulous stay
Pros:

Fabulous first time visit to this hotel. Satff were wonderful. Breakfast was great. Room was excellent and location could not be bettered.

2026-03-06 via Tripadvisor
A
Alice solo_traveller fr
9
2026-03-06 via Nuitee
N
Nicolau couple es
4
Pros:

Great location to explore London.

Cons:

I was disappointed with how our early departure was handled after we had to shorten our stay due to a serious family health emergency. Although we informed reception the evening before and checked out the next morning, we were still charged for one unused night. We chose this property expecting the care and personal attention typically associated with a boutique hotel. However, the response we received felt more aligned with the rigid policies of a large chain, which was particularly disheartening during such a difficult time.

2026-03-03 via Nuitee
T
tomkB8837HL Couples
10
Sushi masterclass
Pros:

Had a wonderful time with Toni in his sushi masterclass. 100% recommendable. Such a great setting with a wonderful atmosphere.

2026-03-02 via Tripadvisor
O
Ori solo_traveller il
9
2026-03-02 via Nuitee
R
Roel couple nl
9
Pros:

Excellent place. Highly recommend.

2026-03-02 via Nuitee
B
bencI99TV Couples
8
Sushi making masterclass - Kazuyo
Pros:

Sushi making masterclass.

We recently took a sushi-making class, and it was nothing short of amazing. From the moment we walked in, the atmosphere felt warm and inviting, with beautifully arranged ingredients and the subtle aroma of seasoned rice in the air. Our instructor Kazuyo was patient, knowledgeable, and passionate, guiding us step-by-step through the art of crafting perfect rolls.
We learned how to properly season sushi rice, slice fresh fish with precision, and roll everything tightly using traditional bamboo mats. What I loved most was how hands-on the experience was—by the end of the class.

Not only did I leave with new culinary skills, but I also gained a deeper appreciation for the artistry and care behind every piece of sushi. It was fun, interactive, and incredibly delicious. I’d highly recommend this class to anyone who loves food, creativity, and trying something new! 🍣

Thank you Kazuyo!

2026-03-01 via Tripadvisor
M
Madalina couple ro
10
Pros:

Amazing staff - my daughter had a stomach issue and the guest relations manager was amazing: top professional, super kind, amazing experience when I needed the most! Thank you

2026-03-01 via Nuitee
8
815denisec Friends getaway Key West, Florida Keys, Florida
10
Sushi making masterclass
Pros:

We had a wonderful Sushi making masterclass with Patrick today. The food was amazing and Patrick and the other staff were amazing

2026-02-28 via Tripadvisor
D
Daydream770000 Friends getaway London, England
10
Exceptional Experience at the Prince Akatoki London
Pros:

The Prince Akatoki London is a wonderful hotel with a great atmosphere and excellent food. The staff were outstanding…special mention to Georgia, Tomoko and Olivier at the restaurant, and Henry at reception, all of whom delivered exceptional service.

2026-02-28 via Tripadvisor
X
X572BCdenisea Friends getaway
10
Unique experience
Pros:

I had the pleasure to come from breakfast and my experience was beyond expectation. The welcome was warm and professional. At breakfast we met Tomoko with a traditional Japanese greeting. Georgia took our order and explained the options on the breakfast list. My experience at the Prince Akatoki when Olivier took his time to explain each dishes to us. But over our host Mr Henry was most pleasant thanks to his attention and professionalism. Thank you for your hospitality and for such an unique experience

2026-02-28 via Tripadvisor
D
dmitryr693 Business
10
Excellent. I would recommend again.
Pros:

Henry provided excellent reception. He was a very nice and pleasant gentleman. Olivier, Tomoko and Georgia provided excellent service in the restaurant. The Akatoki breakfast was of high quality, tasty and delightful.

2026-02-28 via Tripadvisor