Embassy Suites by Hilton Raleigh Durham Airport Brier Creek

Hotels
•
Embassy Suites Hotels
9.4 (975 reviews)
8001 Arco Corporate Drive , Raleigh , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent breakfast
Clean and spacious rooms
Convenient location
Cons:
Pool closed during stay
Rough towels
Some amenities not available
Issues with room conditions

Categories

Cleanliness
8.73
Some guests noted cleanliness as satisfactory, but a few complaints about rough towels and room conditions lowered the score.
Service
9.7
Majority of reviews praised the staff as friendly and helpful, contributing positively to the overall stay.
Location
9.74
The hotel's location received positive mentions for convenience and accessibility.
Room Quality
9.19
Guests appreciated room spaciousness and layout, but some had negative experiences with uncomfortable beds.
Amenities
9.22
Amenities such as breakfast and happy hour were received positively; however, the pool being closed was a notable issue.
Value for Money
9.18
Overall value perceived as good, with some concerns regarding missing items and costs.
Food and Beverage
9.73
Complimentary breakfast and happy hours were frequently highlighted as exceptional.
Overall Experience
9.7
Predominantly positive reviews indicate a pleasant experience, despite some isolated complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:52

Property Description

Convenient Location and Shuttle Services
The Embassy Suites by Hilton Raleigh Durham Airport Brier Creek is ideally situated in North Carolina, offering complimentary shuttle services to and from Raleigh-Durham International Airport. This convenient feature ensures a stress-free arrival and departure for guests.

Luxurious Suites and Amenities
Each suite at this hotel is designed for comfort and entertainment, featuring an iPod docking station, premium TV channels, a microwave, and a refrigerator. Guests can unwind and relax with a 42-inch flat-screen cable TV and enjoy the convenience of in-room amenities.

Dining Options and Nearby Attractions
Indulge in a cooked-to-order breakfast, daily evening reception, and on-site restaurant at the Embassy Suites. For additional dining and entertainment choices, guests can explore the nearby Brier Creek Commons. With shopping, dining, and entertainment just steps away, there's something for everyone to enjoy during their stay.

Book your stay at the Embassy Suites by Hilton Raleigh Durham Airport Brier Creek for a seamless blend of comfort, convenience, and entertainment.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the airport shuttle service has limited hours of operation. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 975 reviews
Cleanliness: 8.73
Service: 9.7
Location: 9.74
Room Quality: 9.19
Amenities: 9.22
Value for Money: 9.18
Food and Beverage: 9.73
Overall Experience: 9.7
A
Alex • couple • us
10
I had a great day and I will stay againa A+++++
Pros:

Everything including the restaurant downstairs and the room service

Cons:

N/A

2026-05-12 • via Nuitee
C
Chase • couple • us
10
2026-05-10 • via Nuitee
M
Marian • couple • us
10
2026-05-10 • via Nuitee
H
Harris-Wartell • couple • us
10
Needed a stop to break up a long drive and picked a great place. Wish we could have stayed longer.
Pros:

Front desk staff was very friendly and helpful. Room was very clean. Wish we could have stayed longer but we had to be on the road the next day.

Cons:

That we couldn't stay long enough and use the pool/gym and eat dinner at the restaurant.

2026-05-10 • via Nuitee
A
Amani • family_with_children • us
10
2026-05-09 • via Nuitee
J
John17 • family_with_children • us
1
Great property with a major error in checkout.
Pros:

The room was great and the food, drinks were fine. There was a problem with check in and check out.

Cons:

I was double billed. Apparently, my wife and I separately paid, one through Hilton and the other for Bookings, without realizing it, so a big mistake. However, having quite a lot of experience in working in hotel management and traveling, it was the front desk that should have caught the error. One had my first name and the other reservation had my wife's so they charged her more than booking and then charged again for the booking charge when I was a no show. Under that booking, we asked if she could check in early and permission was granted. However, that was for a reservation for her, with my name on it, and they still charged her for the second reservation while letting her check in early for the first (they thought was for a man checking in with the same last name?) Of course we made a mistake, but the front desk should have flagged a double booking with that last name, as wife was with her sister and I wasn't there. Also, the same type room as well as a request for early check in by the booking app. Our last name is pretty rare, and she was allowed to check in early (that was in the Booking.com reservation) but she was ultimately charged the higher rate from Hilton.) I worked in the area for a few years with local hotels, driving Airport limo, etc. and understand about double bookings. My wife called Hilton and they were not helpful and disputed the two charges until they found they were under two surnames with the same last name. Receiving a bill for nearly 500 dollars for the room alone for one night is unacceptable for a simple error of a double booking that happens often. Wife was there for the wedding of her nephew at Chapell Hill and loved the hotel until we received the credit card statement. The person we communicated with her upon finding the error offered no help except to say we should call Booking. Expensive mistake, but the property was less than helpful when we called them.

2026-05-06 • via Nuitee
T
Tahirah • solo_traveller • us
10
Pros:

Upscale hotel, clean & spacious rooms. Great breakfast & cocktail hour. Close to shopping & restaurants.

2026-04-30 • via Nuitee
L
Leigh • family_with_children • us
10
2026-04-29 • via Nuitee
T
Tonya • solo_traveller • us
10
Pros:

Managers reception, late check out,cook to order breakfast..the beds were so comfortable we didn't want to leave!!!

Cons:

Tried charging me for a late checkout, being a hilton honors member..

2026-04-29 • via Nuitee
C
Cory • extended_group • us
1
TERRIBLE TERRIBLE TERRIBLE
Pros:

Absolutley nothing.

Cons:

We walk in to check out and there's a full on WWE style drama going on. There's a occupant older lady chasing kids around the hotel pushing them and screaming at them. 4 Raleigh police are called the children's parents want to press charges and the hotel completely refused to cooperate with the police didnt ask to have them removed or anything told the police theyre fine here. No video was presented made up some bs story. I personally heard the woman scream racial slurs toward a group of very polite young men. 3 methheads hanging out out front that are with said lady. Noticeable trac marks up and down their arms looking homeless drinkin liquor on the curb smoking Marijuana. I was here for a youth baseball tournament I had my 4 children with me. They were terrified

2026-04-29 • via Nuitee
C
Christopher Box • solo_traveller • au
7
Cons:

shower terrible, water not hot and pressure poor

2026-04-29 • via Nuitee
D
David • solo_traveller • au
7
Cons:

Everything great except for the shower - very low water pressure.

2026-04-26 • via Nuitee
M
Maria Alice • solo_traveller • us
10
2026-04-26 • via Nuitee
R
Renata • family_with_children • us
9
Pros:

Breakfast was good. More selection on the fruit and yogurt.

Cons:

The entrance as that curve is deep and at night you can hardly see it LOL

2026-04-23 • via Nuitee
K
Kermit • solo_traveller • us
10
Pros:

Beautiful accomodations, enjoyed social hour and breakfast

2026-04-20 • via Nuitee
J
JENIFER • couple • us
10
Wonderful clean best hotel in stayed in.
2026-04-20 • via Nuitee
Y
Yolanda • solo_traveller • us
10
Pros:

The cleanliness of the Suite and Hotel. The friendliness of staff and the hot breakfast was great. Will definitely stay again

Cons:

The things that I didn't like was the fact that there was not any trash bags in or for the trash cans in the room and there was no trash chute for trash. We had to find a trash can in the hallway to throw the trash in

2026-04-17 • via Nuitee
A
Ashley • family_with_children • us
10
2026-04-17 • via Nuitee
E
Erica • solo_traveller • us
10
Pros:

Happy hour, staff, breakfast, and ambiance

Cons:

Outside area was closed

2026-04-17 • via Nuitee
S
segee • couple • us
9
2026-04-16 • via Nuitee