Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great facilities for families
Cons:
Steep access for some guests
Higher restaurant prices

Categories

Cleanliness
9.68
Rooms were large, comfortable, and cleaned well.
Service
10
Staff were exceptionally attentive, friendly, and went out of their way to assist guests.
Location
9.68
Good location close to beaches, but some might find the steepness challenging.
Room Quality
9.68
Rooms were spacious and well-maintained, though some described them as a bit dated.
Amenities
9.68
Great amenities for families including pools and child-friendly spaces.
Value for Money
10
Hotel is considered worth the price, especially for families.
Food and Beverage
9.68
Food options were diverse and received positive remarks, though some noted high restaurant prices.
Overall Experience
10
Guests consistently described their stay as comfortable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 21:50

Property Description

Luxurious Accommodation with Stunning Views
Novotel Phuket Kata Avista Resort and Spa offers spacious rooms with balconies or terraces overlooking the sea, pool, or garden. Unwind with a DVD player and flat-screen TV in stylish rooms with picturesque views.

Relaxing Spa and Family-Friendly Amenities
Indulge in massages at InBalance Spa, take a dip in the pool, or let kids enjoy the Kids area. For adventure seekers, hiking and beach activities await. Families can bond over the water slide and splash pad on-site.

Diverse Dining Options and Convenient Location
Savor fresh seafood and international cuisine at En Vogue, complemented by an extensive beverage list. Room service and breakfast buffet cater to your needs. Just a short walk from Kata Beach, with shopping and entertainment areas nearby. Book now for an unforgettable stay!

Important information:

Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the hotel upon check-in.
Shuttle bus to Kata beach available as per the schedule
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Location

Guest Reviews

9.8
Based on 1404 reviews
Cleanliness: 9.68
Service: 10
Location: 9.68
Room Quality: 9.68
Amenities: 9.68
Value for Money: 10
Food and Beverage: 9.68
Overall Experience: 10
D
D4420GDdanielm Friends getaway
10
Great Facilities & Friendly Service 🌴😊
Pros:

The facilities definitely added value to our holiday. We enjoyed the pool, restaurant, and relaxing spaces around the hotel. Bam's service was friendly and genuine.

2026-08-28 via Tripadvisor
E
emmarO9332DM Couples
10
Pool Time Was the Best! 🏊‍♀️🌴
Pros:

The swimming pool was probably our favorite part of the hotel. It was a great way to cool down after being outside all day. Bam was also very helpful

2026-08-28 via Tripadvisor
S
sandralD6677PS Family
10
nice hotel
Pros:

Our stay was comfortable and stress-free. The hotel had a pleasant atmosphere, and the staff were friendly. thank you Bam for being so helpful.

2026-08-28 via Tripadvisor
C
catherinehL3169NQ Family Perth, Greater Perth, Western Australia
8
Excellent for families with kids
Pros:

This is a beautiful resort with the most lovely staff. Nothing was too much for them and we were very appreciative of their hard work and how kind they were. We had some illness/health issues arise and the staff were very kind and helped with getting a doctor and doing what they could to help.

The pools are lovely- the swim up bar is fab again with such nice staff!
It’s a really good hotel for kids. We were upgraded to a family room and my daughter (4yo) was thrilled to see a little tent, some toys, a welcome pack and even a little step stool in the bathroom for her. There is a great kids club and good choices for them food wise.

The rooms are really nice but I do need to add that there seems to be an issue with the aircon throughout. We’re not sure why, but the humidity really affects the AC and our room was absolutely dripping with condensation- even the bedding and walls were wet. Other family members medication packets disintegrated from being so damp. I was fortunate enough to get a dehumidifier for our room which I had on 24/7 and was emptying the tank every few hours as it was full of water. It seemed to be a hotel-wide issue and should be looked into as it’s not safe in terms of making the floors slippery. We were there for 10 days and if I hadn’t been provided with the dehumidifier I would have had to move us. But am grateful to the staff for helping us.

The only other thing that I would warn people of is that there is a huge amount of steps. We were with my elderly dad who ended up being quite unwell/weak and we found it very hard to get him around. There’s steps into everything, inside and outside, and he couldn’t access the main pool as it was up so many stairs. So that’s something to take note of/be prepared for. It’s a great workout if you’re able bodied! The hotel itself is atop a very steep hill so use the tuk tuks to get around.

Again, the staff should be commended for their excellent friendly service and for how caring they were. Thank you 🙏🏽

2026-08-28 via Tripadvisor
S
Sarra family_with_children ae
5
2026-08-28 via Nuitee
1
197nomanc Family United Arab Emirates
2
Worst Experience with This Novatel, Staff Non Professional
Pros:

Worst Experience with Staff, very non professional specially , they dont know how to talk with guest , i rooms are dirty and smelly, some time insacts also come in the room,

few of respection staff dont know how to talk with guest, beds and other places to sit are dirty, also restaurent close at 10 pm so u cannot order anything after that,

Location is also at very different, no beach access

2026-08-27 via Tripadvisor
C
cumit2026 Family
10
wonderful
Pros:

friendly staff, clean rooms and wonderful location

2026-08-27 via Tripadvisor
R
Rachid solo_traveller ma
7
2026-08-27 via Nuitee
D
DAVINDER solo_traveller gb
10
2026-08-27 via Nuitee
S
Sarah family_with_children fr
6
Pros:

L’emplacement et les chambres sont grandes

Cons:

Problème d’humidité dans les chambres , de l’eau coulait des murs le sol était trempé il ne fallait ni ouvrir les fenêtres ni éteindre la Clim sinon c était pire … nos vêtements sentaient mauvais à la fin vraiment t je ne recommande pas

2026-08-27 via Nuitee
2
209skys Family
8
Wonderful time
Pros:

I absolutely loved my stay here! This weekend was a special getaway with my 6-year-old daughter, and she had so much fun.

The hotel is situated in a lovely area on the hillside, just about 2 minutes from Kata Beach. The hotel’s complimentary shuttle service makes getting to the beach very convenient. It is also only around 5 minutes from the town center, where you can enjoy plenty of local street food.

We received such a warm welcome from the reception team. Special thanks to Khun Tina, thank you for your helpful and Khun Ae for their wonderful hospitality and assistance throughout our stay.

On our first evening, we decided to have dinner at En Vogue All Day Dining. We really enjoyed the atmosphere and the delicious Indian cuisine. The following morning, we also enjoyed a delicious breakfast with a great variety of choices, including oat milk at the station.

All the staff provided outstanding service. The Canopy Bar team, in particular, was lovely, friendly, and polite. My daughter was especially delighted to meet the turtle mascot, which made her stay even more memorable. She had so much fun that she spent almost the entire afternoon enjoying the kids’ pool!

I would highly recommend this hotel for a relaxing and enjoyable stay, especially for families. We truly had a wonderful time and created some lovely memories together!

2026-08-26 via Tripadvisor
D
Daniel solo_traveller pt
9
Daniel Ivey
Pros:

Da simpatia do staff.
Da piscina

Cons:

Nada a apontar

2026-08-25 via Nuitee
C
christopherc210 Family West Malling, Kent, England
8
Attentive staff and stunning views
Pros:

Lovely hotel set in a beautiful location (very steep hill!)
Staff were very attentive and always ready to help. We stayed in a family suite and on the first night there was an issue with the electrics. Staff repeatedly tried to resolve it, but eventually had to move us to another suite. They did so quickly and arrange house keeping to organise the new room for us. The hotel was always clean. It is a nice touch having it more personalised for children.
The food was excellent with a good choice and always presented beautifully and served with a smile.
Our only criticism was the late housekeeping. We often didn’t have our room cleaned until after 5pm which was often when we’re getting back and wanted time in the room.
Overall, we wouldn’t hesitate to recommend this hotel.

2026-08-24 via Tripadvisor
C
Chimbwanda family_with_children au
9
2026-08-24 via Nuitee
P
Pedro family_with_children pt
9
Pros:

Excelente PA

2026-08-24 via Nuitee
M
Mistura solo_traveller gb
5
Nice hotel, but needs work
Pros:

Central location, shuttle provided to get to the beach daily until 9pm. Nice staff, especially Cartoon, she was lovely with the kids and very attentive. Good food options.

Cons:

The floor was constantly wet and dangerous. We had to keep the AC on 21 all day to avoid too much moisture on the floors, meaning we were cold at night. Facilities like the kids' wet play area and the VR section were closed for days. The hill to get to the hotel OMG!

2026-08-23 via Nuitee
M
Mark family_with_children au
8
Would definitely come back and stay at Novotel.
Pros:

Staff are very helpful and friendly.

Cons:

Dining is not enclosed. Too humid

2026-08-23 via Nuitee
N
Nader family_with_children il
8
2026-08-23 via Nuitee
L
Losson family_with_children zw
5
2026-08-22 via Nuitee
M
Mourad family_with_children fr
1
Nul
Cons:

La chambre avait l’odeur de l’humidité, le lit inconfortable, je n’ai rien aimé

2026-08-21 via Nuitee