City Express Plus by Marriott Ciudad de México Reforma El Ángel

Hotels
•
City Express
8.1 (475 reviews)
Av Paseo de la Reforma 334 , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
7.43
Several reviews mentioned issues with cleanliness, including dirty water and room conditions.
Service
6.9
Numerous complaints about rude staff and poor service quality noted.
Location
9.94
Consistently praised for its excellent location and proximity to transportation and attractions.
Room Quality
7.89
Mixed sentiments; issues with comfort and maintenance were reported.
Amenities
8.42
Amenities were generally acceptable, though limited options were discussed.
Value for Money
8.38
Neutral sentiment; some expected more based on price.
Food and Beverage
7.43
Criticism of food quality and limited breakfast options reported.
Overall Experience
8.4
Overall positive experience but significant issues reported related to service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:39

Property Description

Modern Hotel on Paseo de la Reforma Avenue:
Located on Mexico City's iconic Paseo de la Reforma Avenue, City Express Plus Reforma El Angel offers a convenient and stylish stay for travelers.

Gym and Stylish Rooms:
Stay fit during your travels with the hotel's gym facilities, and unwind in the chic rooms featuring modern blue and white décor. Enjoy amenities like free Wi-Fi, flat-screen TVs, and comfortable bedding for a relaxing stay.

Convenient Location:
With a central location just a 20-minute walk from Auditorio Metro Station and a 30-minute drive from Benito Juarez Airport, exploring Mexico City is easy from City Express Plus Reforma El Angel.

Book your stay now at City Express Plus Reforma El Angel for a perfect blend of comfort and convenience.

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.

Please note that the hotel can accommodate one dog weighing up to 15 kg. Guests wishing to bring a dog should contact the property in advance and follow up the guidelines provided by the hotel during the stay. Extra charges apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 150 per day.

Location

Guest Reviews

8.1
Based on 475 reviews
Cleanliness: 7.43
Service: 6.9
Location: 9.94
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 8.4
J
jorge • couple • co
8
Hay mucha falencia de personal y de atención al cliente
Pros:

Ubicaicon

Cons:

Muy tenue y oscuro

2026-04-14 • via Nuitee
C
Carlos • family_with_children • es
9
Ubicacion excelente
Pros:

La ubicación, justo en frente del Angel, de hecho nuestra habitación tenia muy buena vista hacia el Angel. Desde alli puedes salir a caminar y conocer alrededores, con varios restaurantes y atracciones turisticas

Cons:

A pesar de haber hecho reserva para 5 personas, no tenian organizada la cama adicional y habiamos llegado muy tarde, lo cual fue incomodo y se pudo haber evitado.

2026-04-14 • via Nuitee
A
Angelica • extended_group • us
10
Welcoming, friendly and truly relaxing experience.
Pros:

The customer service and the location of the property.

Cons:

There was nothing I didn’t like about the property. I was very satisfied with my stay.

2026-04-14 • via Nuitee
C
César • family_with_children • mx
8
Pros:

Ubicacion

Cons:

Mucho ruido de las habitaciones vecinas

2026-04-14 • via Nuitee
L
Lina Marcela • extended_group • co
8
Pros:

Los del comedor eran muy atentos

Cons:

La ducha de la habitación, salía muy poquita agua y tener más variedad en el desayuno

2026-04-13 • via Nuitee
F
FRANCISCO • solo_traveller • mx
9
2026-04-13 • via Nuitee
P
Patricia • family_with_children • us
10
Pros:

El personal era muy atento y muy servicial

Cons:

Todo desde la habitación asta el desayuno

2026-04-13 • via Nuitee
R
Ricardo Demir Pech Lorenzana • solo_traveller • mx
10
Pros:

Las instalaciones y el personal

Cons:

Nada

2026-04-11 • via Nuitee
C
Chavez • couple • mx
8
Es un hotel muy bien ubicado, el desayuno es bueno, la Seguridad es buena, las camas son cómodas,
Pros:

sobre todo la ubicacion

Cons:

Ventanas de doble vidrio ya que es una zona muy transitada de dia y de noche

2026-04-10 • via Nuitee
C
Carrillo • family_with_children • mx
10
Buen hospedaje
Pros:

La limpieza, el trato del personal

Cons:

Me tocó el primer piso y no se apreciaba la vista hacia la calle o al angel de independencia, al igual que nos tocó la realización de obras y nuestra vista era eso, pura obra

2026-04-08 • via Nuitee
L
Laura Vianey • family_with_children • mx
10
Pros:

La ubicación

2026-04-07 • via Nuitee
L
Larry • extended_group • us
10
Todo bien
Pros:

Todo

Cons:

La zona

2026-04-07 • via Nuitee
• solo_traveller • mx
9
2026-04-07 • via Nuitee
P
Paula • solo_traveller • mx
8
2026-04-06 • via Nuitee
M
Mariana • extended_group • co
10
2026-04-05 • via Nuitee
M
Martinez • solo_traveller • mx
9
Pros:

El restaurante y ubicación del hotel

Cons:

Se escucha algo de ruido proveniente de las calles

2026-04-02 • via Nuitee
O
ORFA • family_with_children • mx
9
Pros:

Ubicación

Cons:

Wifi

2026-04-01 • via Nuitee
L
Laura • family_with_children • mx
9
Aceptable
Pros:

Buena ubicación

Cons:

El desayuno no estuvo rico.

2026-03-31 • via Nuitee
J
juan fernando • extended_group • co
9
2026-03-25 • via Nuitee
J
Jose jaime • family_with_children • mx
8
2026-03-24 • via Nuitee