Hotel Metropol

Hotels
8.5 (5480 reviews)
Luis Moya 39 Col. Centro , Mexico City , MX
+52 55 1085 0830

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Attentive staff
Cons:
Cleanliness issues
Some amenities need maintenance

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues in the bathrooms.
Service
9.11
Multiple comments praised the staff's friendliness and attentiveness.
Location
9.15
Repeatedly highlighted as excellent and close to attractions.
Room Quality
8.1
Room quality received mixed reviews, with some positives and negatives.
Amenities
8.13
The hotel is basic but functional with some amenities present.
Value for Money
8.59
The pricing is seen as fair for what is offered, but some felt it was a bit high.
Food and Beverage
8.64
The restaurant was well-rated, providing good service and quality food.
Overall Experience
8.61
Generally positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:19

Property Description

Central Location in Mexico City
Located on the tree-lined avenue of Luis Moya, Hotel Metropol is just a block away from the iconic Palace of Fine Arts, offering guests a vibrant and convenient stay in the heart of Mexico City.

On-Site Dining Experience
Indulge in a culinary journey with delicious authentic Mexican and international cuisine at our on-site restaurant. Enjoy a refreshing drink and live music at the Lobby Bar in the evenings, creating the perfect ambiance for relaxation.

Comfortable Accommodation and Room Service
Unwind in our cozy guestrooms after a busy day exploring the city and take advantage of our convenient room service. Wake up refreshed to explore the nearby cathedrals and colonial architecture, just steps away from the hotel.

Book your stay at Hotel Metropol today for an unforgettable experience in Mexico City.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note children staying for free must pay 50% adult price at restaurant.

Please note that refurbished rooms are only located on 5th floor and are subject to availability "on arrival".
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Location

Guest Reviews

8.5
Based on 5480 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
A
Araujo • couple • mx
10
Muy bueno
Pros:

Excelente

2026-09-19 • via Nuitee
C
Canto • solo_traveller • mx
10
Céntrico y limpio
Pros:

La ubicación, limpieza y amplitud de las habitaciones

Cons:

La colcha que dan para arroparse está muy aspera

2026-09-19 • via Nuitee
E
Eric • extended_group • us
10
2026-09-19 • via Nuitee
M
MARTIN ANTONIO • couple • cr
8
Bien.
Pros:

Su ubicacion.

Cons:

Tuve mucho problema con la señal de la TV. Hasta el último día me cambiaron la TV y la cosa mejoró. Son televisores muy antiguos.

2026-09-19 • via Nuitee
S
Sandra • extended_group • cr
8
2026-09-18 • via Nuitee
M
Morales • solo_traveller • mx
10
Pros:

La limpieza es nuestro favorito de cada viaje

Cons:

Pedí una cuna y gamas en los 3 dias que estuve me la dieron eso si me decepcionó

2026-09-18 • via Nuitee
M
Melissa • couple • fr
6
Good value for money
Pros:

Location and price

Cons:

Old furniture, noisy

2026-09-18 • via Nuitee
J
Josefina • solo_traveller • mx
10
2026-09-17 • via Nuitee
J
JRBarragan • solo_traveller • us
10
2026-09-17 • via Nuitee
R
Rogez • family_with_children • mx
10
Es un lugar muy cómodo, con buen clima y super cerca del centro
Pros:

Excelente servicio del bello boy.

Cons:

El guardia del estacionamiento

2026-09-17 • via Nuitee
R
Roman Jared • solo_traveller • mx
7
Pros:

Las camas estaban bien, el lugar estaba bien, limpieza es bueno.

Cons:

En el baño tenia falla con la llave del lavabo, había un solo ventilador para 2 camas, solo llegaba a 1. Pero, con el precio y el lugar en el que estábamos no le vería mala opción, igual regresaré al mismo hotel cuando llegué regresar a CDMX

2026-09-17 • via Nuitee
S
Sales • solo_traveller • mx
10
Pros:

La facilidad para llegar al lugar

Cons:

Nada

2026-09-16 • via Nuitee
V
Victor • solo_traveller • cn
6
2026-09-16 • via Nuitee
L
Luz Maria • solo_traveller • mx
9
Adecuado por el precio
Pros:

Tome la hab de último minuto y todo salió perfecto. Personal atento y sonriente.

Cons:

Creo que las toallas de manos ya están desgastadas y al control le faltaban baterias

2026-09-15 • via Nuitee
S
Steven • solo_traveller • gb
5
Great location, ok hotel.
Pros:

Great location

Cons:

I think 4 stars is massively overrated this property. There’s nothing bad it’s just maybe my perception but this is three maximum.

2026-09-15 • via Nuitee
J
JUDITH • solo_traveller • mx
7
2026-09-15 • via Nuitee
I
Ivonne • extended_group • co
7
Cómodo y bien ubicado
Pros:

Cómodo, limpio y buena ubicación

Cons:

El personal en el front deja podría ser más amable

2026-09-15 • via Nuitee
J
Juan Jesús • family_with_children • mx
9
2026-09-14 • via Nuitee
A
Abel • solo_traveller • mx
9
2026-09-14 • via Nuitee
J
Jose • couple • us
5
It was fare
Pros:

It was close to town

Cons:

Elevator to small

2026-09-14 • via Nuitee