Hotel Metropol

Hotels
8.5 (4946 reviews)
Luis Moya 39 Col. Centro , Mexico City , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Attentive staff
Cons:
Cleanliness issues
Some amenities need maintenance

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues in the bathrooms.
Service
9.11
Multiple comments praised the staff's friendliness and attentiveness.
Location
9.15
Repeatedly highlighted as excellent and close to attractions.
Room Quality
8.1
Room quality received mixed reviews, with some positives and negatives.
Amenities
8.13
The hotel is basic but functional with some amenities present.
Value for Money
8.59
The pricing is seen as fair for what is offered, but some felt it was a bit high.
Food and Beverage
8.64
The restaurant was well-rated, providing good service and quality food.
Overall Experience
8.61
Generally positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:19

Property Description

Central Location in Mexico City
Located on the tree-lined avenue of Luis Moya, Hotel Metropol is just a block away from the iconic Palace of Fine Arts, offering guests a vibrant and convenient stay in the heart of Mexico City.

On-Site Dining Experience
Indulge in a culinary journey with delicious authentic Mexican and international cuisine at our on-site restaurant. Enjoy a refreshing drink and live music at the Lobby Bar in the evenings, creating the perfect ambiance for relaxation.

Comfortable Accommodation and Room Service
Unwind in our cozy guestrooms after a busy day exploring the city and take advantage of our convenient room service. Wake up refreshed to explore the nearby cathedrals and colonial architecture, just steps away from the hotel.

Book your stay at Hotel Metropol today for an unforgettable experience in Mexico City.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note children staying for free must pay 50% adult price at restaurant.

Please note that refurbished rooms are only located on 5th floor and are subject to availability "on arrival".

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 6 years old and over stay for MXN 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 4946 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
K
Karla • family_with_children • mx
9
solo use el hotel para dormir, comodo, limpio y bien ubicado
Pros:

ubicación excepcional

Cons:

sin comentarios

2026-04-18 • via Nuitee
M
Martha Elena • solo_traveller • mx
10
Excelente hotel con buena ubicación
Pros:

Me gustó la atención del personal y lo céntrico que es..todo esta muy cerca

2026-04-18 • via Nuitee
J
JOSE • solo_traveller • mx
7
2026-04-18 • via Nuitee
M
Mariano • solo_traveller • es
8
2026-04-17 • via Nuitee
J
Javier • solo_traveller • cl
7
2026-04-17 • via Nuitee
R
RODOLFO • solo_traveller • mx
10
2026-04-17 • via Nuitee
V
Victor E. Parra • solo_traveller • mx
10
Pros:

Buena ubicación, personal amable, cerca alameda, habitaciones cómodas, muy recomendable

2026-04-16 • via Nuitee
V
Victor E. Parra • solo_traveller • mx
10
Pros:

Excelente ubicación, camas muy cómodas, atención personal excelente, estacionamiento seguro, cerca de todo el centro histórico

2026-04-16 • via Nuitee
J
Julian • solo_traveller • us
7
Cons:

Llegue a las 2 am y el recepcionista parecía disgustado por haberlo despertado

2026-04-16 • via Nuitee
M
Maria Luisa • solo_traveller • mx
10
Pros:

Cerca de lugares recreativos. Muy tranquilo. Variedad de restaurantes

2026-04-16 • via Nuitee
J
Joshua • extended_group • cr
9
2026-04-16 • via Nuitee
V
Violechiopo • solo_traveller • mx
10
Pros:

la limpieza, el agua potable, la atención

Cons:

Que no halla una cafetera

2026-04-16 • via Nuitee
C
Catalina • couple • cr
10
Excelente hotel!
Pros:

La ubicación es perfecta, cerca de todo. Muchos restaurantes, museos y mercados para visitar alrededor, se puede ir a muchos lugares caminando, cerca de calle Madero si gustas ir de compras

2026-04-15 • via Nuitee
L
Liliana • solo_traveller • mx
10
Pros:

Muy buena ubicación, estaba en un punto medio y de fácil traslado para los lugares a los que tuvimos que ir

2026-04-15 • via Nuitee
R
R • family_with_children • mx
2
Incómoda
Pros:

la ubicación esta bien me agrado

Cons:

Que ya van dos ocasiones que me hospedo y me dan las habitaciones centrales, donde no tienen una buena ventilación, la habitacion es muy calurosa y el clima no funciona correctamente pues no enfria la habitación.

2026-04-15 • via Nuitee
L
Livia • solo_traveller • br
8
Cómodo.
Pros:

Limpio, confortable y de buen espacio.

Cons:

Nada.

2026-04-14 • via Nuitee
M
Mariano Jahziel • solo_traveller • mx
10
Pros:

La ubicación

2026-04-14 • via Nuitee
L
Ledesma Morales • family_with_children • mx
10
Muy placentera
Pros:

La ubicación muy accesible
El servicio excelente
La limpieza excelente

Cons:

Todo bien

2026-04-13 • via Nuitee
E
Eliel Sebastian • solo_traveller • mx
10
Gran estancia y servicio pero les falta tener A/C
Pros:

El servicio y atención del personal

Cons:

No tienen aire acondicionado y el ventilador que me dejaron no servía

2026-04-13 • via Nuitee
V
Vega • solo_traveller • cr
9
Pros:

El desayuno

Cons:

El parquieo

2026-04-13 • via Nuitee