Hotel Metropol

Hotels
8.5 (4832 reviews)
Luis Moya 39 Col. Centro , Mexico City , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Attentive staff
Cons:
Cleanliness issues
Some amenities need maintenance

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues in the bathrooms.
Service
9.11
Multiple comments praised the staff's friendliness and attentiveness.
Location
9.15
Repeatedly highlighted as excellent and close to attractions.
Room Quality
8.1
Room quality received mixed reviews, with some positives and negatives.
Amenities
8.13
The hotel is basic but functional with some amenities present.
Value for Money
8.59
The pricing is seen as fair for what is offered, but some felt it was a bit high.
Food and Beverage
8.64
The restaurant was well-rated, providing good service and quality food.
Overall Experience
8.61
Generally positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:19

Property Description

Central Location in Mexico City
Located on the tree-lined avenue of Luis Moya, Hotel Metropol is just a block away from the iconic Palace of Fine Arts, offering guests a vibrant and convenient stay in the heart of Mexico City.

On-Site Dining Experience
Indulge in a culinary journey with delicious authentic Mexican and international cuisine at our on-site restaurant. Enjoy a refreshing drink and live music at the Lobby Bar in the evenings, creating the perfect ambiance for relaxation.

Comfortable Accommodation and Room Service
Unwind in our cozy guestrooms after a busy day exploring the city and take advantage of our convenient room service. Wake up refreshed to explore the nearby cathedrals and colonial architecture, just steps away from the hotel.

Book your stay at Hotel Metropol today for an unforgettable experience in Mexico City.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note children staying for free must pay 50% adult price at restaurant.

Please note that refurbished rooms are only located on 5th floor and are subject to availability "on arrival".

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 6 years old and over stay for MXN 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 4832 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
H
Hugo • couple • uy
9
2026-03-14 • via Nuitee
B
Barquero Solís • extended_group • cr
9
maravilloso
Pros:

lo centrico que esta ubicado

Cons:

todo salio bien

2026-03-14 • via Nuitee
D
David • family_with_children • mx
7
Pros:

Todo

Cons:

Nada

2026-03-13 • via Nuitee
W
Wendy • solo_traveller • mx
9
2026-03-13 • via Nuitee
P
padilla • extended_group • mx
9
2026-03-13 • via Nuitee
G
Gerardo • couple • mx
9
2026-03-13 • via Nuitee
J
Joao • family_with_children • jp
9
2026-03-12 • via Nuitee
D
Daniel • extended_group • mx
8
Pros:

La cercanía al centro y la tranquilidad

Cons:

Que las habitación no estaban lista siendo las 12.:00 , y en otros lados si te entregan la habitación mas temprano. Además el de la recepción nasa amable.

2026-03-12 • via Nuitee
T
Tania MJ • couple • mx
10
Gran opción para ir a conciertos o al teatro.
Pros:

Me gustó la ubicación, el trato del personal y la habitación fue muy cómoda.

Cons:

En general, me gustó todo, quizá me habría encantado una habitación con vista a la ciudad. También estuvieron reparando una ventana en otra habitación y hubo algo de ruido.

2026-03-11 • via Nuitee
G
Graciela • extended_group • mx
9
Excelente
Pros:

Ubicacion, camas, la comida

Cons:

La cobija de la cama, el baño algo incomodo

2026-03-11 • via Nuitee
I
Irene Maricruz • couple • mx
10
2026-03-10 • via Nuitee
J
JAVIER • extended_group • es
8
MUY BUEN HOTEL PARA ALOJARSE EN CIUDAD DE MEXICO, CERCA DEL ZOCALO
Pros:

Situado al lado de la Alameda y del teatro Bellas Artes y cerca del Zócalo; las habitaciones son grandes, las camas muy cómodas y el hotel tranquilo, sin ruidos. Buena relación calidad-precio.

2026-03-10 • via Nuitee
P
Pamela • solo_traveller • mx
10
Loved it! Would recommend to my family and friends
Pros:

The people were very friendly and helpful. Especially Sergio who was helpful with tours and general information. Julio was very nice helpful.

Cons:

It would be nice if you had a small gift or snack shop

2026-03-10 • via Nuitee
J
jorge • family_with_children • mx
8
Relación precio y comodidad está bien, el hotel está bonito.
Pros:

La ubicación cerca del palacio debellas artes y del centro para realizar compras

Cons:

El barrio o el lugar por la noche varios edificios viejos dan mido.

2026-03-10 • via Nuitee
L
Laura • extended_group • it
7
Molto vecchio, per un 4 stelle ti aspetti un altro comfort
2026-03-10 • via Nuitee
M
Maria del Socorro • extended_group • mx
8
Buena
Pros:

La ubicación

Cons:

El trato de recepción. Y que la habitación no tenía ventana qué se abriera

2026-03-10 • via Nuitee
M
Moreno • family_with_children • mx
10
2026-03-09 • via Nuitee
C
Cinthya Margarita • family_with_children • mx
10
Pros:

Todo, muy cómodo, céntrico y el personal muy amables y atentos.

Cons:

El restaurante puede mejorar, pero en general, bien.

2026-03-09 • via Nuitee
G
García • family_with_children • mx
9
2026-03-09 • via Nuitee
D
Dairys • couple • es
10
2026-03-09 • via Nuitee