CasaBlanca Hotel

Hotels
8.6 (1492 reviews)
316 Fortaleza Street , San Juan , pr

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Noise from nearby bar
Inconsistent room cleanliness

Categories

Cleanliness
8.66
Complaints about cleanliness in terrace and room maintenance mentioned in reviews.
Service
9.33
Many positive mentions of helpful and pleasant staff throughout the reviews.
Location
9.37
Consistently highlighted as a great location for accessing local attractions.
Room Quality
8.12
Some negative feedback on uncomfortable beds and small rooms with no windows.
Amenities
8.35
General mentions of good amenities, though lacking some key features like a pool.
Value for Money
7.81
Concerns were raised about room quality versus price paid.
Food and Beverage
8.36
Limited mention, with an expressed desire for more food and beverage options on-site.
Overall Experience
8.83
Positive experiences overall but with notable concerns affecting comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:22

Property Description

Luxury in the Heart of San Juan

Rooftop Sundeck with Stone Bathtubs: Relax in style on our rooftop sundeck, complete with stone bathtubs and a panoramic elevator offering breathtaking views of the city.

Historic Charm and Modern Comfort: Immerse yourself in the rich history of San Juan with rooms filled with local art and original furniture from the early 1900s, while enjoying modern amenities like free Wi-Fi and premium bedding.

Eco-Friendly and Convenient: Benefit from our energy-efficient practices, as we proudly hold the 1st EPA Certification for Energy Efficiency in Hotels in Puerto Rico. Let our friendly multilingual staff assist you with concierge services and tours, ensuring a seamless stay.

Experience the best of Old San Juan at Hotel Sofo CasaBlanca - book now for an unforgettable stay!

Important information:

The nearest taxi drop off is located at the corner of Hotel Da House. The property expects noise everyday from 7:00 through 19:00. Guests with street facing hotel rooms can be relocated within the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.6
Based on 1492 reviews
Cleanliness: 8.66
Service: 9.33
Location: 9.37
Room Quality: 8.12
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.83
R
Reid • extended_group • us
10
2026-05-30 • via Nuitee
A
Adnan • couple • us
10
2026-05-29 • via Nuitee
V
Vernon • couple • us
4
Great location but dirty
Pros:

great location

Cons:

Our first room was hot, the AC was not working when they checked us in. They told us it would be an hour so we went to eat, but when we returned later that night, it was still hot - so we asked for a new room.
The bed in the new room had not been changed. When we pulled back the sheets, there were black hairs and stains (blood?). The bathroom was dirty, with red stains on the wall next to the sink. The floor had not been cleaned either, so we never took our socks off. Disgusting! They need more quality control on their housekeeping, and they were not proactive about making sure the first room was comfortable/cool.

2026-05-29 • via Nuitee
B
Bethzaida • family_with_children • us
2
No air conditioning all night. Sweaty night. Very uncomfortable.
Pros:

Location

Cons:

No air conditioning all night. It was hot and uncomfortable.

2026-05-27 • via Nuitee
N
Nastri de Luca • couple • br
8
2026-05-26 • via Nuitee
T
Tori S. • couple • us
7
Pros:

Good location and very nice staff.

Cons:

Our room looked nothing like the one in the photos I was shown in booking.com. Ours was very small and crowded . I would have chosen a different room if I had known what they were giving us.

2026-05-26 • via Nuitee
R
Richard • solo_traveller • us
8
2026-05-24 • via Nuitee
C
corina • extended_group • us
10
2026-05-24 • via Nuitee
A
Aoife • couple • ie
10
Convenient location with really friendly staff!
Pros:

Location, rooftop jacuzzi and stone bath, staff, ice machine

Cons:

Everything was great!

2026-05-24 • via Nuitee
A
Amy • couple • us
7
Good option for staying in Old San Juan
Pros:

Location is perfect for exploring Old San Juan. Hotel design/decor is quirky in a good way. Staff were nice. Great rooftop area.

Cons:

The elevator is really loud and we could hear it from our room. Also there isn't much sound buffering from the hallway so if other guests are loud, you will hear it.

2026-05-23 • via Nuitee
P
Pauline • extended_group • us
8
2026-05-22 • via Nuitee
Y
Yubiza • couple • cl
10
Nos encanto
Pros:

Los detalles como cafecito siempre disponible, la amabilidad de los trabajadores, la decoración y la ubicación

2026-05-20 • via Nuitee
M
maria • couple • us
10
Would definitely book this property again..
Pros:

Location and the decor

Cons:

Nothing

2026-05-19 • via Nuitee
L
Lorena • solo_traveller • mx
8
La mejor ubicación y super bonito!
Pros:

La ubicación es super buena, el hotel super bonito y limpio.

Cons:

El aire acondicionado de mi habitación sonaba mucho en la noche y tenía una luz que no se apagaba.

2026-05-18 • via Nuitee
Y
Yoshavel • couple • do
8
Pros:

Location: great and centered in Old San Juan, you can literally spend the day exploring, and go back to the hotel in the afternoon to refresh and get ready for dinner, lots of restaurants and cafes around the area. Close to historical and cultural places like San Cristobal Fort and San Felipe Fort.
Room: was a bit small the furniture is really tight, but you can manage around it, hot water, toiletrees and towels available. Also, a mini fridge and AC.
No parking on site available, but there are two public parking buildings behind the hotel street. You pay by the hour. I recommend to walk around, and if you are trying to go places that are more than 20 mins walking distance, get an uber. I was renting and had to return the rental earlier than expected due to this.
The neighborhood felt safe and very touristy, since is also very close to San Juan Ferry terminal.
4/20 friendly area, if you are into smoking, there are shops around the area, but is not overwhelming if you are not a smoker. The rooftop had a nice view of Old San Juan, there was a jacuzzi area as well.
One of the things I liked the most, was that I left my bags after check out at the hotel to explore a bit more the city, and picked them up around 6 pm, to head to the airport. The airport is 15 mins away from this location, it's preferred to get an uber since local taxis charge around 25 usd and uber could be 10 or 12 usd, depending on traffic.

Cons:

The elevator sometimes would get a bit stuck, but then it would start moving again. I was close to it, and could hear a sound every time somebody would get off on my floor.

2026-05-18 • via Nuitee
L
Lori • extended_group • vi
8
2026-05-17 • via Nuitee
S
SEBASTIAN • couple • co
5
Cons:

Se
Dañó el aire acondicionado

2026-05-17 • via Nuitee
M
Mathilde • extended_group • us
7
Friendly hotel in a great location!
Pros:

Great location at the heart of Viejo San Juan: just a few minutes walk from restaurants, bars, San Cristobal castle, etc. The staff were very friendly and helpful, and they can keep your bags for free before check-in/after check-out which is super convenient. The bed was comfortable and the water pressure in the bathroom was okay.

Cons:

The room was a little dusty unfortunately.

2026-05-17 • via Nuitee
T
Tracey • solo_traveller • gb
10
Pros:

Perfect location, attentive staff

2026-05-15 • via Nuitee
A
Alejandra • couple • co
9
Excelente ubicación
Pros:

Ubicación inmejorable. Cómodo y limpio. Claramente por estar en un lugar del VSJ es una habitación totalmente cerrada y sin ventilación natural. Nos guardaron la maleta.

Cons:

No tuvimos aseo uno de los días, pero sin embargo todo perfecto. El baño de la terraza no funcionaba.

2026-05-14 • via Nuitee