CasaBlanca Hotel

Hotels
8.6 (1394 reviews)
316 Fortaleza Street , San Juan , pr

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Noise from nearby bar
Inconsistent room cleanliness

Categories

Cleanliness
8.66
Complaints about cleanliness in terrace and room maintenance mentioned in reviews.
Service
9.33
Many positive mentions of helpful and pleasant staff throughout the reviews.
Location
9.37
Consistently highlighted as a great location for accessing local attractions.
Room Quality
8.12
Some negative feedback on uncomfortable beds and small rooms with no windows.
Amenities
8.35
General mentions of good amenities, though lacking some key features like a pool.
Value for Money
7.81
Concerns were raised about room quality versus price paid.
Food and Beverage
8.36
Limited mention, with an expressed desire for more food and beverage options on-site.
Overall Experience
8.83
Positive experiences overall but with notable concerns affecting comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:22

Property Description

Luxury in the Heart of San Juan

Rooftop Sundeck with Stone Bathtubs: Relax in style on our rooftop sundeck, complete with stone bathtubs and a panoramic elevator offering breathtaking views of the city.

Historic Charm and Modern Comfort: Immerse yourself in the rich history of San Juan with rooms filled with local art and original furniture from the early 1900s, while enjoying modern amenities like free Wi-Fi and premium bedding.

Eco-Friendly and Convenient: Benefit from our energy-efficient practices, as we proudly hold the 1st EPA Certification for Energy Efficiency in Hotels in Puerto Rico. Let our friendly multilingual staff assist you with concierge services and tours, ensuring a seamless stay.

Experience the best of Old San Juan at Hotel Sofo CasaBlanca - book now for an unforgettable stay!

Important information:

The nearest taxi drop off is located at the corner of Hotel Da House. The property expects noise everyday from 7:00 through 19:00. Guests with street facing hotel rooms can be relocated within the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.6
Based on 1394 reviews
Cleanliness: 8.66
Service: 9.33
Location: 9.37
Room Quality: 8.12
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.83
M
Mary • couple • us
8
Great location would stay again.
Pros:

Location was great, right in the middle of town. It was quiet, clean and a nice room.

Cons:

Would have liked a window and towels were thin, no blow dryer in the room and no iron just a steamer at the front desk. Also, had to go down stairs for coffee.

2026-03-26 • via Nuitee
W
Wallace • couple • us
6
Room was ok, bed was hard, but location was great!
Pros:

Location

Cons:

No food options, had to pay for water.

2026-03-26 • via Nuitee
S
steve • solo_traveller • us
7
Nice
Pros:

Location

Cons:

A

2026-03-24 • via Nuitee
A
Anne Coupland • extended_group • ca
8
Would recommend to anyone looking to stay in the heart of Old San Juan.
Pros:

Excellent site in Old San Juan, huge room, plenty of room for two women to spread out.

Cons:

Tiny coffee cups, few amenities.

2026-03-24 • via Nuitee
D
Donald • couple • us
5
2026-03-22 • via Nuitee
M
moises • couple • fr
5
Hôtel vieux , mais toujours plein vu qu’il y’a que lui
2026-03-20 • via Nuitee
N
Nina • couple • us
10
2026-03-19 • via Nuitee
H
HENRY • couple • ec
8
Pros:

La ubicación muy cerca al estacionamiento y los sitios turísticos

Cons:

El ruido del ascensor se escuchaba en la habitación

2026-03-18 • via Nuitee
B
Barbara • couple • us
9
Good location, comfortable balcony room, hot tub on roof, unusual lobby, no refrigerator
Pros:

room and balcony were great. Hot tub on roof was fantastic. location excellent. beautiful and unusual lobby decor with great ambience and music. l

Cons:

No refrigerator! When we told them, they at first offered to put one in, but then said there were none. It was very inconvenient to bring our food to the front desk.

2026-03-18 • via Nuitee
S
Stephanie • solo_traveller • us
6
2026-03-17 • via Nuitee
K
Karen • couple • us
9
Very relaxing
Pros:

Very unique. Refreshing from the normal cookie cutter hotel

2026-03-17 • via Nuitee
H
Holly • extended_group • us
8
Great hotel in Viejo San Juan
Pros:

Great location. Our room was very comfortable. Staff were exceptional!

2026-03-17 • via Nuitee
A
Alison • solo_traveller • us
6
Pros and Cons
Pros:

Great location! Beautiful decor, spacious rooms, wonderful rooftop space

Cons:

No hotel bar as advertised. Poor WiFi in rooms, poor water pressure in showers, front desk ran out of cups for complimentary coffee

2026-03-17 • via Nuitee
F
Frederick • solo_traveller • us
8
The say was ok. The bed was not comfortable. the elevator is crazy.
Pros:

The location is so good.

Cons:

The location is good.

2026-03-17 • via Nuitee
M
Morledge • family_with_children • us
10
Loved the location and everything met our expectations,
Pros:

The artwork and vibe,

Cons:

nothing really

2026-03-15 • via Nuitee
V
Valentina • couple • it
8
2026-03-15 • via Nuitee
S
Stephanie • couple • us
9
Pros:

I requested a quiet room and CasaBlanca gave us the perfect spot. That was great and much appreciated! Loved the rooftop deck as well!

2026-03-14 • via Nuitee
S
Sandra • couple • us
7
Good but could have been better.
Pros:

Location, decor and staff.

Cons:

While our room was huge, there was no closet and no luggage rack and no clothes rack which the front desk said they would get to us and never did. They also promised to fix the safe which he tried to do but couldn’t . He said he would get someone to fix it but never did. Also, the electrical outlet in the bathroom didn’t work so we couldn’t use hair dryer in the bathroom

2026-03-13 • via Nuitee
E
Eugenie • couple • us
10
Lovely hotel in a great area.
Pros:

Great location. Nice jacuzzi s on top floor although we didn’t have time to use them.

2026-03-12 • via Nuitee
D
debbie • couple • us
8
Great place
Pros:

The location

2026-03-12 • via Nuitee