CasaBlanca Hotel

Hotels
8.6 (1350 reviews)
316 Fortaleza Street , San Juan , pr

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Noise from nearby bar
Inconsistent room cleanliness

Categories

Cleanliness
8.66
Complaints about cleanliness in terrace and room maintenance mentioned in reviews.
Service
9.33
Many positive mentions of helpful and pleasant staff throughout the reviews.
Location
9.37
Consistently highlighted as a great location for accessing local attractions.
Room Quality
8.12
Some negative feedback on uncomfortable beds and small rooms with no windows.
Amenities
8.35
General mentions of good amenities, though lacking some key features like a pool.
Value for Money
7.81
Concerns were raised about room quality versus price paid.
Food and Beverage
8.36
Limited mention, with an expressed desire for more food and beverage options on-site.
Overall Experience
8.83
Positive experiences overall but with notable concerns affecting comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:22

Property Description

Luxury in the Heart of San Juan

Rooftop Sundeck with Stone Bathtubs: Relax in style on our rooftop sundeck, complete with stone bathtubs and a panoramic elevator offering breathtaking views of the city.

Historic Charm and Modern Comfort: Immerse yourself in the rich history of San Juan with rooms filled with local art and original furniture from the early 1900s, while enjoying modern amenities like free Wi-Fi and premium bedding.

Eco-Friendly and Convenient: Benefit from our energy-efficient practices, as we proudly hold the 1st EPA Certification for Energy Efficiency in Hotels in Puerto Rico. Let our friendly multilingual staff assist you with concierge services and tours, ensuring a seamless stay.

Experience the best of Old San Juan at Hotel Sofo CasaBlanca - book now for an unforgettable stay!

Important information:

The nearest taxi drop off is located at the corner of Hotel Da House. The property expects noise everyday from 7:00 through 19:00. Guests with street facing hotel rooms can be relocated within the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.6
Based on 1350 reviews
Cleanliness: 8.66
Service: 9.33
Location: 9.37
Room Quality: 8.12
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.83
C
Colleen • family_with_children • us
10
Charming place to stay
Pros:

Great location in Old San Juan. Very safe area. Easy to walk to everything. Room was lovely. Parking garage for a modest fee just a few blocks away. Staff was so friendly and helpful!

2026-03-07 • via Nuitee
M
Morgan • family_with_children • us
10
Excellent hotel, would stay again
Pros:

Great location, friendly and helpful staff, very clean room, great value

Cons:

A little loud with generators running but that couldn’t be helped

2026-03-05 • via Nuitee
M
Michael • couple • us
10
2026-03-04 • via Nuitee
T
Taylor • couple • us
9
Pros:

Room 2G next to the elevator is not ideal for noise. Otherwise really good.,

2026-03-03 • via Nuitee
G
Gemma • extended_group • ie
8
2026-03-03 • via Nuitee
A
Ariel • couple • pr
7
2026-03-03 • via Nuitee
J
Josh • solo_traveller • us
9
2026-03-03 • via Nuitee
N
Nancy • couple • us
10
We enjoyed our visit to Old San Jaun
Pros:

Quite and clean and bed was very comfortable

2026-03-02 • via Nuitee
B
Bart • couple • us
10
2026-03-01 • via Nuitee
G
Gonnella • extended_group • us
10
2026-03-01 • via Nuitee
C
Christene • family_with_children • us
9
2026-02-28 • via Nuitee
G
Gabriel • couple • fr
10
2026-02-28 • via Nuitee
R
Ramon • solo_traveller • hn
10
2026-02-28 • via Nuitee
J
Janine • couple • us
10
Great stay perfect location and super staff
Pros:

Location was fabulous

Cons:

Elevator was a bit scary

2026-02-28 • via Nuitee
D
Darcy • solo_traveller • us
9
I love this hotel!
Pros:

I loved this hotel--well-kept and perfectly atmospheric, with fun decor and amazing wooden doors and windows in the room. So fun to sit out on the tiny balcony and watch the foot traffic. Light sleepers should absolutely bring earplugs. I would definitely come back.

Cons:

Probably time for the hotel to spring for new, fluffy pillows and towels.

2026-02-27 • via Nuitee
K
Karen • couple • us
5
Pros:

Location was right in old town.

Cons:

Elevator noise! It was extremely loud (and constant) and hotel was not able to change our room after we complained. They provided earplugs, so hotel was well aware of the issue. Beware!

2026-02-27 • via Nuitee
C
Corey • family_with_children • us
10
Pros:

location, quiet, price, family suite w/ two bedrooms (king bed and 2 twin beds), ambiance - we'd return here again and again if we are lucky enough to return to San Juan

2026-02-26 • via Nuitee
M
Mark • family_with_children • us
9
2026-02-25 • via Nuitee
R
Richard • solo_traveller • us
10
Florida European Traveler
Pros:

I liked how close the hotel was to everything.

Cons:

I wished my TV worked

2026-02-25 • via Nuitee
K
Kim • solo_traveller • us
6
There’s a lot to like about this hotel, but also a bit to dislike
Pros:

Cute and quirky hotel in a phenomenal location. The rooms without windows are very well lit and though small, perfectly fine for a solo traveller with just carry on (however you would struggle to fit much more than that which isn’t ideal for couples of long stay guests). Casablanca Hotel is a tranquil escape from the hustle and bustle of Old San Juan.

Cons:

This hotel has so much potential but it’s just slightly missing the mark overall. The rooms are clean enough but not thoroughly clean - stains on towels and shower curtains, hair still in shower etc. The sink in my bathroom was partially clogged and reception fixed it immediately only for it to clog again the next day. All of these issues are fixable with a bit of extra attention and I hope they do, because it could truly be a lovely hotel.
HOWEVER - do NOT stay in an interior room adjacent to the lift. This would only impact a few rooms but is significant enough an issue that I would not stay here again if the only room available was next to the lift. The lift is old and squeals LOUDLY every time it moves before emitting a shrill beep whenever it reaches the desired floor. The lift is set up in a way that you will hear this every time the lift moves no matter what floor it is on and earplugs (helpfully provided by reception) only help a bit. This made for a very disruptive sleep. I did hear from other guests that their rooms were lovely and quiet so this will only impact certain rooms. If you’re a light sleeper, choose wisely.

2026-02-25 • via Nuitee