Facilities

Full-service spa
Fitness facilities
Fireplace in lobby
Arcade/game room
Health club
Nightclub
Free WiFi
24-hour front desk
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and large rooms
Excellent location
Good value for money
Nice staff
Cons:
No accessible parking
Food and drink relatively pricey

Categories

Cleanliness
7.71
Review indicates very clean and well-maintained.
Service
7.68
Staff described as generally nice and professionally run.
Location
7.72
Well located right next to the iconic mall road.
Room Quality
7.17
Mentioned as clean and large rooms.
Amenities
7.2
Food options available within the hotel and nearby.
Value for Money
6.16
Best value for money in the city.
Food and Beverage
6.21
Food offering is pretty standard for India.
Overall Experience
6.18
Would happily stay again and recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:20

Property Description

Luxurious Spa Services - Indulge in a range of spa treatments including massages, body treatments, and facials during your stay.

Recreational Amenities - Enjoy the vibrant nightlife at the hotel's nightclub, relax at the health club, or unwind in the soothing sauna for a well-rounded leisure experience.

Diverse Dining Options - Choose from 4 restaurants offering delicious meals, or opt for 24-hour room service. Don't forget to grab a drink at one of the 2 bars/lounges.

Immerse yourself in luxury at Hotel Willow Banks, conveniently situated a stone's throw away from Mall Road. Book now to experience the epitome of comfort and elegance!

Important information:

  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IXC

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7
Based on 26 reviews
Cleanliness: 7.71
Service: 7.68
Location: 7.72
Room Quality: 7.17
Amenities: 7.2
Value for Money: 6.16
Food and Beverage: 6.21
Overall Experience: 6.18
H
Harsh • friends
10
Pros:

My grandfather used to have a house with Shimla so I am very familiar with the place for the last 50+ years. Willow Banks is absolutely the best value for money you can find in the city. Very clean, very well located right next to the iconic mall road, right next to the tourist lift and very good service and clean and large rooms. Also excellent food options either within the hotel or right next door. Perfect place to stay and enjoy Shimla.

2025-09-20 • via Nuitee
K
Kenneth
8
Pros:

Good location. A proper European level service and maintained hotel. Rare for India. Stayed there twice. Would recommend. Food and drink relatively pricey as you would expect.

2025-09-17 • via Nuitee
K
Kenneth • friends
10
Pros:

There is no accessible parking. Beware! It's a long climb up steps or by the Govt restricted roadway. The hotel is not set up for anybody with an accessibility issue. Generally nice staff, professionally run. Food offering is pretty standard for India. Hotel is recommended. Would happily stay again.

2025-09-14 • via Nuitee
J
Jatin • family
6
Pros:

Property is old,well maintained .Still property needs to be renovated. Poor experience with wifi.

2025-05-03 • via Nuitee
J
Jatin • family
6
Pros:

Property is old & decent to live. Very poor experience with wifi . Wifi does not work at all. They need to work upon the room maintenance a lot now .Still the rooms of year 1817

2025-05-03 • via Nuitee
N
Nicholas
8
Shimla. Awesome, but Make your own decision.
Pros:

My first time in Shimla, which turns out to be a party town. Epic views, but noisy accommodation as there are several bars in this place. It is on Mall Road which for first time travellers here is a tourist hotspot for national and international travellers. Depends on you, if you like to be in the heart of town then go if not choose somewhere else.

2025-05-03 • via Nuitee
M
Michelle
10
Simply the best
Pros:

Fantastic location, clean comfortable rooms with good quality amenities. Clear instructions on how to find hotel. Great views of Shimla. Thoroughly recommend.

2025-02-22 • via Nuitee
J
jan • partner
10
Pros:

Outstanding place with really helpful people who are so polite, courteous, and willing to go way beyond the ordinary to make your stay worthwhile.

2025-02-01 • via Nuitee
A
Amarjeet • family
10
Pros:

Location of property is very idyllic, staff very friendly & helpful x

2025-01-12 • via Nuitee
B
Baburao
8
It is in nice location
Pros:

It is nice hotel in good location. The only problem with this hotel is that you need to go down to get taxi. There are lot of steps to climb if you have to go early in the morning as the lift will be operational after 8:00 AM. The service is good, and the staff are friendly

2024-11-02 • via Nuitee
N
Nisha • family
10
Pros:

Location

2023-02-06 • via Nuitee
V
Verified traveler
8
Pros:

Service crew are friendly

2022-05-09 • via Nuitee
S
Sandeep • partner
2
Pros:

No heat no view but I paid for view room

2022-02-18 • via Nuitee
A
Anupam
10
Pros:

It was Good

2022-02-06 • via Nuitee
G
Gagandeep • family
2
Pros:

Check in process was not smooth.

2022-01-31 • via Nuitee
D
DONG J • family
4
Pros:

I'll not stay at this hotel again.
Compared to the rate (20,800INR for 3 nights), the quality of service was much behind of ven India Standard. 1. Room was very chilly but nothing from reception even though I asked to do some things. 2. Staff are working like government officials. 3. Do not respect any hospitality. They work like a machine.
I think from the top manager to the staffs on the floor don't know how to catch up the needs of guest.
Avoid this hotel.

2021-11-07 • via Nuitee
A
Amrita • friends
10
Pros:

Location

2021-10-11 • via Nuitee
K
Krishan • family
6
Pros:

Hotel hasn’t Parking and overall is good

2021-10-10 • via Nuitee
S
Sandeep
10
Pros:

Great property located on the mall road of shimla

2021-03-04 • via Nuitee
P
Pallavi Sharma
2
Partap verma needs to be thrown out
Pros:

It was a terrible stay because of the front office ortaon Pratap Verma . He was non courteous rude and extramlu unproffesional . He wanted us to pay the entite amount upfront on check in and when we asked that we need mote time since the amount wwas disputed he starteed yelling at us saying “ main apni jeb se thodi donga paise “ . Apart ftpm him the entire staff was helpful including the manager sanjay . Who sorted our bill dispute and actes gracefully . I wish oeople are partap are not in yye hospitality industry . They give a bad nsmr yo the hotel and also to thier proffesion. Becsuse of his behaviour i woukd ne er have gond memories of this stay😡

2020-11-09 • via Nuitee