Comfort Inn & Suites Porter near Indiana Dunes

Hotels
•
Comfort
6.7 (209 reviews)
1800 West US Highway 20 , Porter , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location close to highway / convenient
Some staff were friendly and helpful
Comfortable beds in several rooms
Some guests praised the breakfast
Staff assisted with laundry when on-site machine was out
Cons:
Multiple cleanliness failures (bad smells, dirty bathrooms, human feces reported)
Power outages leading to denied check-ins and refund issues
Broken amenities (hot tub not warm, sink/hot tub broken, elevator problems)
Rude or short staff reported by some guests
Inconsistent breakfast quality (rubbery eggs, limited buffet)

Categories

Cleanliness
3
Multiple reports of unclean rooms, strong odors, sheets smelling unclean and even human feces left in the toilet; several guests explicitly described unacceptable cleanliness failures.
Service
8.5
Mixed but often helpful: several guests praised friendly staff and exceptions made (e.g., allowing use of laundry), though others reported rude staff and poor communication about power outages and refunds.
Location
9
Frequently noted as convenient and close to the highway/amenities; location generally regarded positively across reviews.
Room Quality
5.5
Inconsistent: some guests found rooms comfortable with good beds, while others reported odors, damaged carpet, chips in tubs/sinks, and broken fixtures (slow drains, sink/hot tub issues).
Amenities
6.8
Amenities exist (breakfast, hot tub, laundry) but had issues: hot tub often not warm, guest laundry out of service (though staff helped), elevator reliability problems and some broken fixtures.
Value for Money
6
Several guests questioned value given cleanliness and broken amenities; some included breakfast and comfortable beds helped perceived value but problems lowered score.
Food and Beverage
7.5
Mixed impressions: a number of guests praised the breakfast as great, while others criticized poor quality (rubbery eggs, limited buffet offerings).
Overall Experience
7.3
Overall inconsistent experience: some stayed comfortably and enjoyed breakfast, but serious incidents (power outages, denied check-ins, delayed refunds, cleanliness failures) negatively impacted many stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Convenient Location and Nearby Attractions
Comfort Inn & Suites Porter near Indiana Dunes is ideally situated just off Interstate 94, close to popular attractions like Indiana Dunes National Lakeshore and the Majestic Star Casino.

Free Amenities
Guests can enjoy complimentary perks such as free high-speed internet access, weekday newspapers, local calls, and a well-equipped exercise room. Start your day with a delicious hot breakfast featuring a variety of options.

Relaxing Features
Unwind in the indoor heated pool and hot tub after a busy day of exploring the area. Business travelers will appreciate the on-site business center and modern amenities in spacious suites, including flat-screen TVs, microwaves, refrigerators, and more.

Book now to experience comfort and convenience at Comfort Inn & Suites Porter near Indiana Dunes.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.7
Based on 209 reviews
Cleanliness: 3
Service: 8.5
Location: 9
Room Quality: 5.5
Amenities: 6.8
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 7.3
G
Gustavo • solo_traveller • us
9
2026-10-19 • via Nuitee
J
John • couple • us
1
Worst booking experience ever
Pros:

Nothing never got to check in

Cons:

If my reservation was honored

2026-10-13 • via Nuitee
O
Osmar • family_with_children • us
10
Good service
Pros:

Good

Cons:

Everything

2026-10-09 • via Nuitee
U
Urban • couple • us
2
Not good
Cons:

Staff was short and rude tv wouldn’t work

2026-10-09 • via Nuitee
V
Victoria • couple • us
1
I did not stay at this location, because it did not have power. I never received a refund, despite t
Pros:

I did not stay at this location, because it did not have power. I never received a refund, despite the front desk receptionist guaranteeing we would and filing a complaint through booking.com.

Cons:

I did not stay at this location, because it did not have power. I never received a refund, despite the front desk receptionist guaranteeing we would and filing a complaint through booking.com.

2026-10-08 • via Nuitee
M
Mark • solo_traveller • us
7
Pros:

The beds were very nice

Cons:

Customer service was not good. Coffee was cold took a while for someone to come to the counter.

2026-10-07 • via Nuitee
M
Martin • couple • us
10
2026-09-18 • via Nuitee
G
Greg • couple • us
6
It was good enough for one night to get some rest before traveling on home
Pros:

Location was close to anything we needed

Cons:

The room wasn’t the cleanest and had an odor to it

2026-09-16 • via Nuitee
J
Joan • couple • us
2
I would not recommend staying here.
Pros:

location close to highway

Cons:

Room smelled, Glad we had deodrant spray in the car. Sheets smelled unclean. Not a place to stay if you want a good night's sleep. Pounding noise on and off through the night. Eggs were like rubber biscuits, if you droped one on the floor it would bounce back up into your hand. Not much on buffet unless you like waffles. Beware. we saw a gallon spray bottle of bed bug spray on maid's cart! At least they had a valet stand to keep duffel off floor.

2026-09-14 • via Nuitee
L
Linda • couple • us
7
Pros:

Clean, close to highway

Cons:

Breakfast was not too good

2026-09-14 • via Nuitee
L
Lori • family_with_children • us
8
Super breakfast! Comfortable stay!
Pros:

The breakfast was great. The room was clean. The guest laundry was out of service so the staff let me do a load of laundry in there hotel laundry which was really great!!

Cons:

The hot tub temperature was not hardly warm could have used an increase in temperature for sure. The bath tub was a little slow in draining.

2026-09-10 • via Nuitee
A
Austin • solo_traveller • us
8
2026-09-08 • via Nuitee
T
Teri • family_with_children • us
1
2026-09-07 • via Nuitee
S
Sladjana • family_with_children • us
1
2026-09-07 • via Nuitee
K
Koon • solo_traveller • us
1
Pros:

The staff was friendly

Cons:

The cost of the room considering that the sink and hot tub were broken

2026-09-06 • via Nuitee
A
abdelbassat • solo_traveller • us
3
Pros:

N/A

Cons:

When I entered my room, I found it was not clean. The room had a very bad smell, and the bathroom was dirty. There was even human feces left in the toilet, which was completely unacceptable. The conditions made me feel uncomfortable, and I could not enjoy my stay. I expected a clean and safe room, but unfortunately, that was not my experience.

2026-08-26 • via Nuitee
L
Lety • couple • us
10
2026-08-22 • via Nuitee
L
Lorie A • couple • us
1
Nightmare
Pros:

Arrived and they had no power, and they had no power for days and days! No phone call no nothing! We had to scramble to find a room 50 miles from said property. Booking has not been friendly about a refund as they say they had no idea. So it will be weeks and weeks before my two nights will be refunded because I paid in advance.

Cons:

They way we were treated in not letting us know that we would be unable to stay.

2026-08-19 • via Nuitee
L
Lorie A • couple • us
1
Nightmare
Pros:

I feel they don’t value customers since no phone call about power outages that had been ongoing for days!!!

Cons:

No room when we arrived and no one let us know as they knew for 3-4 days they had no power. I’m 65 and was counting on this room. We had to scramble to find a room 50 miles south from there!

2026-08-19 • via Nuitee
B
Brian • family_with_children • us
4
Cons:

The property was in disrepair. The carpet by the door was ripped and had holes, There where chips in the tub and sink area.

2026-08-19 • via Nuitee