Royale Chulan Kuala Lumpur

Hotels
8 (2346 reviews)
No. 5, Jalan Conlay, Kuala Lumpur City Centre , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Room cleanliness concerns
High room rates without breakfast included

Categories

Cleanliness
7.64
Several reviews noted issues with mold and maintenance in rooms.
Service
8.61
Consistently mentioned as friendly and helpful in multiple reviews.
Location
8.65
Praised for its convenient location near important facilities.
Room Quality
7.1
Noted issues with room value, size, and some old facilities.
Amenities
8.13
General amenities were appreciated, though some negative mentions about specific items.
Value for Money
7.59
Perceived as high, considering the price and lack of included breakfast.
Food and Beverage
8.14
Food quality and breakfast selections were generally well-liked.
Overall Experience
8.11
Despite some issues, many guests found their stay enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:22

Property Description

Luxurious Accommodations
Experience 5-star Malaysian hospitality with classic European-style furnishings in air-conditioned rooms and enjoy international channels on flat-screen TVs.

Prime Location
Located within the Golden Triangle District, just a short distance from Pavilion Shopping Centre, Bukit Bintang, and Kuala Lumpur Convention Centre, with easy access to the MRT station.

Relaxation and Convenience
Unwind by the large outdoor pool with sun loungers, stay active at the gym, and stay connected with free Wi-Fi. Complete your stay with a hearty buffet breakfast at Warisan Cafe.

Book now to indulge in the perfect blend of luxury, comfort, and convenience at Royale Chulan Hotel in downtown Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that babysitting/child services are subject to availability.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People 2 years old and over stay for MYR 190 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per day.

Location

Guest Reviews

8
Based on 2346 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 8.14
Overall Experience: 8.11
M
Mohan • family_with_children • kh
4
Pros:

Great Location

Cons:

Great location, Poor maintenance. TV does not work, the room smells of smoke, as with corridors, overall poor maintenance and upkeep.

2026-03-07 • via Nuitee
N
NASSER • family_with_children • om
7
2026-03-07 • via Nuitee
K
Katerka • couple • cz
9
Good location and value for money
Pros:

Thanks the upgrade by check-in was our stay was even more fabulous. Room was very clean, spacious and quite. Bed was large and comfortable. Location of the hotel is very good within walking distance of the Petronas Tower. Pool area is large, need a bit cleaning. Wifi work well.

Cons:

For the breakfast we missed western food

2026-03-05 • via Nuitee
N
Nurulhafizah adibah • family_with_children • my
9
Pros:

Bravo. Keep it up

2026-03-01 • via Nuitee
S
Sakhorn • extended_group • th
7
2026-03-01 • via Nuitee
G
Ghadah • couple • iq
10
2026-03-01 • via Nuitee
S
Simona • couple • jp
9
Relaxing city break in KL
Pros:

The location is excellent, very close to the Pavilion Mall and to Bukit Bintang. The hotel has beautiful premises and a very big pool for such a central area. During our stay there were very few people using the pool, so the atmosphere was very relaxing. The studio room is big and comfortable. We particularly appreciated the services of Mr. Saddam from the cleaning staff on the 5th floor, as he always promptly responded to our requests and adapted to our schedule, making our stay totally stress-free. The reception staff at check-in was also very nice and helpful.

Cons:

The breakfast buffet includes Malay, Chinese and Indian options, which were sufficient for us, but guests who prefer more Western options should take this into account.

2026-02-28 • via Nuitee
H
Habib Ur Rehman • solo_traveller • tl
8
Great value for money
Pros:

The location is good. The staff was helpful. I got upgraded upon check in. The staff at the reception was very helpful. The room was comfortable

Cons:

Everything was good

2026-02-24 • via Nuitee
T
THANTRIRA • solo_traveller • th
7
2026-02-14 • via Nuitee
Y
Younis • family_with_children • om
8
2026-02-13 • via Nuitee
O
Octavian • couple • gb
1
Pros:

I recently stayed here expecting a true 5-star experience, especially considering the price, but unfortunately it fell short. The location is decent, however the overall service quality and facilities felt closer to a generous 3-star standard rather than luxury.

Staff were polite but not particularly attentive, and some aspects of the hotel — from maintenance to atmosphere — seemed dated and lacking refinement. For the cost, I expected a higher level of comfort and professionalism.

Overall: Not a terrible stay, but definitely overpriced for what it offers. Expectations of a 5-star experience may lead to disappointment.

2026-02-13 • via Nuitee
O
Octavian • couple • gb
1
Pros:

I recently stayed here expecting a true 5-star experience, especially considering the price, but unfortunately it fell short. The location is decent, however the overall service quality and facilities felt closer to a generous 3-star standard rather than luxury.

Staff were polite but not particularly attentive, and some aspects of the hotel — from maintenance to atmosphere — seemed dated and lacking refinement. For the cost, I expected a higher level of comfort and professionalism.

Overall: Not a terrible stay, but definitely overpriced for what it offers. Expectations of a 5-star experience may lead to disappointment.

2026-02-13 • via Nuitee
A
Anita • family_with_children • gb
10
Lovely Hotel
Pros:

Location, short walk to down town area or bukit bintang. The craft centre pretty much next door is well worth visiting. Excellent breakfast but not too much western choice. The evening Barbeque dinner was amazing. Staff were very helpful and friendly. Loved the large swimming pool.

2026-02-12 • via Nuitee
M
Mohd • family_with_children • my
10
2026-02-12 • via Nuitee
A
Anca • extended_group • ro
1
2026-02-10 • via Nuitee
A
Anca • extended_group • ro
1
2026-02-10 • via Nuitee
H
Hema • family_with_children • sg
5
Pros:

Location

Cons:

Very slow to resolve problem. Upon chk in at 1530..i discovered the room tv, fridge and the safe were not working. I made 2 to 3 calls about these problems and it was acknowledged by receptionists and operators.
The technician came and assured that it will be resolved. I even gave the hotel the permission to enter my room to resolve all these 3 problems before i went out to Pavillion. After 3 hours, i came back it was not rectified all these 3 issues. It was then then guy receptionist immediately resolved it by changing the room from 272 to 251. Kudos to that Malay receptionist. Thank you.

2026-02-09 • via Nuitee
A
Ahmed • solo_traveller • tr
8
Pros:

Location is really good and hotel itself if good also room size is good , alao staff is so nice

Cons:

Building is a little old

2026-01-30 • via Nuitee
A
Amir • solo_traveller • my
9
2026-01-29 • via Nuitee
I
illyas • family_with_children • my
7
2026-01-29 • via Nuitee