Royale Chulan Kuala Lumpur

Hotels
8 (2355 reviews)
No. 5, Jalan Conlay, Kuala Lumpur City Centre , Kuala Lumpur , my

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Room cleanliness concerns
High room rates without breakfast included

Categories

Cleanliness
7.64
Several reviews noted issues with mold and maintenance in rooms.
Service
8.61
Consistently mentioned as friendly and helpful in multiple reviews.
Location
8.65
Praised for its convenient location near important facilities.
Room Quality
7.1
Noted issues with room value, size, and some old facilities.
Amenities
8.13
General amenities were appreciated, though some negative mentions about specific items.
Value for Money
7.59
Perceived as high, considering the price and lack of included breakfast.
Food and Beverage
8.14
Food quality and breakfast selections were generally well-liked.
Overall Experience
8.11
Despite some issues, many guests found their stay enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:22

Property Description

Luxurious Accommodations
Experience 5-star Malaysian hospitality with classic European-style furnishings in air-conditioned rooms and enjoy international channels on flat-screen TVs.

Prime Location
Located within the Golden Triangle District, just a short distance from Pavilion Shopping Centre, Bukit Bintang, and Kuala Lumpur Convention Centre, with easy access to the MRT station.

Relaxation and Convenience
Unwind by the large outdoor pool with sun loungers, stay active at the gym, and stay connected with free Wi-Fi. Complete your stay with a hearty buffet breakfast at Warisan Cafe.

Book now to indulge in the perfect blend of luxury, comfort, and convenience at Royale Chulan Hotel in downtown Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that babysitting/child services are subject to availability.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People 2 years old and over stay for MYR 190 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per day.

Location

Guest Reviews

8
Based on 2355 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 8.14
Overall Experience: 8.11
R
Riasat couple bd
8
Pros:

Specious rooms, old school hotel

Cons:

The ac wasnt cooling

2026-04-03 via Nuitee
I
Imran couple gb
7
Pleasant stay , pleasant staff at check in
Pros:

Location

Cons:

Breakfast was okay

2026-04-02 via Nuitee
S
Suraiya couple my
4
Pros:

Central location.

Cons:

A bit run down and poorly maintained. The fridge and kettle were not working properly

2026-04-01 via Nuitee
C
Clark family_with_children mu
8
2026-03-31 via Nuitee
B
Brenda family_with_children ie
9
Pros:

Lovely traditional style hotel with a stunning foyer. Staff very friendly, especially the concierge who's name I cannot remember. Some of the rooms, as mentioned in previous reviews, are dated and need refurbishment but we found it to be very comfortable nonetheless. We had a room overlooking the pool which we liked and the balcony was much bigger than expected.

Cons:

There is noisy building work going on but as we were out most days it didn't impact our stay and I knew before I booked. The Sunday we chilled out by the pool was very quiet. I'd like to mention that the hotel should really invest in new sunbed mattresses as they were exceptionally lumpy and tatty.

2026-03-29 via Nuitee
M
Muhammad Danial Zuhair family_with_children my
8
2026-03-28 via Nuitee
S
Simona couple jp
9
Excellent location and pleasant rooms
Pros:

We had a great stay and actually extended our stay up to a total of two weeks. The studio room is highly recommended for longer stays, as you have a kitchinette and large fridge (no dishes and cutlery, however, so take this into account when you plan your trip). The room is really comfortable, and the cleaning staff very helpful (in our case, on the 5th floor, esp. Mr. Saddam). The location of the hotel is excellent, just a few steps away from the Pavilion, and the large swimming pool is wonderful for relaxing after tours or visiting the city. This time there was only one usable sun umbrella (it seems that all the rest had been removed for repairs), but you could move the loungers under the shadow of the pool bar roof, so there was no big problem. Breakfast offers a wide variety of Malay, Indian and Chinese options. The reception staff was very friendly and professional. Thanks a lot, esp. to Ms Zan, who remembered us from our previous stays at Royale Chulan and made sure we had a pleasant time once again.

Cons:

In previous years the salad selection at breakfast was much better, including some Arabic options, such as hummus. This time the salads and fruit platters were a little limited, so reincluding some Arabic options and a wider variety of fruits would be better.

2026-03-27 via Nuitee
S
suriani solo_traveller my
7
Pros:

location

Cons:

breakfast

2026-03-23 via Nuitee
A
Al family_with_children sg
9
Classic hotel
Pros:

👍

Cons:

The TV

2026-03-22 via Nuitee
A
Al family_with_children sg
9
Pros:

Big room and walking distance to Pavilion KL

Cons:

In Room TV. Less channel and TV is old. Not up to date

2026-03-22 via Nuitee
N
Nor hayati couple my
10
2026-03-21 via Nuitee
J
John couple au
6
Good locale with decent size rooms. Pool needs more umbrellas, there is no drinks and bar at the pool.
Pros:

Big room.

Cons:

Bit dated

2026-03-19 via Nuitee
S
syed family_with_children qa
7
2026-03-17 via Nuitee
S
syed solo_traveller qa
7
2026-03-17 via Nuitee
S
Selvamani Ramasamy family_with_children my
1
2026-03-14 via Nuitee
P
Parisa couple iq
9
2026-03-14 via Nuitee
M
Mohammed Rashidi couple my
10
2026-03-14 via Nuitee
T
Tee family_with_children my
10
Pros:

Good environment and good counter service

Cons:

No

2026-03-11 via Nuitee
H
Haris couple sg
10
Excellent
Pros:

Location. The spacious. The buffet spread.

Cons:

Nothing

2026-03-09 via Nuitee
M
Mohan family_with_children kh
4
Pros:

Great Location

Cons:

Great location, Poor maintenance. TV does not work, the room smells of smoke, as with corridors, overall poor maintenance and upkeep.

2026-03-07 via Nuitee