Children allowed

Facilities

Health or beauty spa nearby
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Shuttle service (additional charge)
Outdoor furniture
See all facilities

Review Highlights

Cons:
Terrible cleanliness
Poor service
Unsatisfactory room quality
Disgusting amenities

Categories

Cleanliness
3.6
The hotel was extremely dirty with stained sheets and a disgusting pool.
Service
6.57
Service was poor and did not meet expectations.
Location
8.6
Standard quality for this hotel tier.
Room Quality
3.56
The room condition was unacceptable.
Amenities
8.58
Standard quality for this hotel tier.
Value for Money
6.55
Value was low considering the condition of the hotel.
Food and Beverage
8.59
Standard quality for this hotel tier.
Overall Experience
3.57
This was by far the worst place I’ve ever stayed at.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:37

Property Description

Luxurious Suites with Ocean Views
Discover artfully designed suites at In Fashion Hotel & Spa featuring exquisite okoume wood furniture, flat-screen TVs, and minibars. Upgrade to a Master Suite for a relaxing hot tub experience.

Vibrant Nightlife and Dining
Immerse yourself in the heart of Playa del Carmen's nightlife at our hotel, surrounded by bars, restaurants, and dance clubs. Experience the vibrant atmosphere just steps away from your suite.

Convenient Location and Transfers
Conveniently situated just 100 meters from the Caribbean Sea, In Fashion Hotel & Spa is only 40 minutes from Cancun International Airport. Enjoy easy access to Cozumel Island port transfers and the nearby bus station.

Experience luxury, nightlife, and convenience at In Fashion Hotel & Spa. Book now for an unforgettable stay in Playa del Carmen!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Please inform In Fashion Hotel & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area and guests may experience noise.
Please note that when booking 3 rooms or more group conditions apply.

If the arrival time is after 18:00 the reservation will be subject to availability if it is not guaranteed.

An environmental fee of $20 MXN per day per room will be charged at check in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.2
Based on 103 reviews
Cleanliness: 3.6
Service: 6.57
Location: 8.6
Room Quality: 3.56
Amenities: 8.58
Value for Money: 6.55
Food and Beverage: 8.59
Overall Experience: 3.57
E
Eliana Maria family
2
Pros:

Terrible experience – avoid at all costs

The hotel I originally booked was closed, and I was redirected to another hotel from the same chain, “Cabia,” which was in absolutely awful condition. The pool was disgusting, the room was extremely dirty, the service was poor, the sheets were stained, and the entire hotel was in terrible shape. This was by far the worst place I’ve ever stayed at. It should not be listed on Experian’s site or receive any kind of recommendation. Completely unacceptable.

2025-06-12 via Nuitee
M
Miguel
2
Pros:

No hot water, no drinking bottle of water, the TV controls not working. too noisy. looks like Motel. I had to move to another hotel

2025-05-05 via Nuitee
V
Vanessa partner
8
Pros:

The bed was comfy, the tv was old and had dark lines throughout the screen, no fridge, no coffee maker and had no water a couple days

2025-04-18 via Nuitee
K
Kirstin friends
2
Pros:

Do not stay here, dirty, unclean, horrible smell in rooms. Incredibly noisy. Staff did not speak much English. Remotes in weird bags. Photos do not show real place. Not sure why expedia has them on their site. Did not get free bottle of wine per vip member. Again do not stay here. Stay at yr own risk!!!!!! No spa and roof top pool was discussing.

2025-04-04 via Nuitee
B
Boris
10
Pros:

Pretty good service for the money paid.

2025-04-03 via Nuitee
R
Robert family
4
Pros:

Family of five booked a family suite and from the pix looked like it had seperate rooms but when arriving we discovered the washroom, kids room and adult rooms were all in one. the pool is 3 feet deep and filthy. the chairs are all filthy dirty and broken. pool on the roof was two feet deep and roof looked like it had been abandoned. honestly the hotel should be torn down but if u need a place to crash next to 5th street itll do if u dont mind the hotel has zero amenities.

2025-03-25 via Nuitee
S
Sukanto partner
6
Pros:

Decent sized rom. But no one spoke English

2025-03-11 via Nuitee
J
Johnny partner
4
Pros:

The room: no much water, the smell coming out of the drain was disgusting, really old broken with holes towels and they didn’t want to change until the next day of cleaning. Pool: dirty, dangerous pieces coming out. I requested to have other towels, another room because of the smell, and they didn’t do anything. They said “that’s what you paid for, there is no more rooms” however the hotel was kinda empty and many empty rooms (windows open and you can see it)….

2025-03-02 via Nuitee
O
Oscar partner
8
Pros:

Very nice

2025-02-23 via Nuitee
L
Labeeba partner
8
Pros:

This hotel was good. I really liked it. When I read the other reviews I was alittle concerned but once we got there it was not as bad as the reviews were. It had minor things, but nothing that would ruin your trip or stay. The location was nice too. Unless your someone who likes quite vibes than this place is not for you. I really enjoyed my stay here. The beach was super close as well. Only thing was that they did not have a fridge. Highly recommended place to stay

2025-01-01 via Nuitee
J
Jorge
6
Pros:

When is raining wather filter inside the room at the bathroom

2024-11-04 via Nuitee
F
Francisco
4
Pros:

I didn’t like that in the family room, the hot tub is out of service and it keeps getting advertised like that. Which I don’t see it fair cause your paying for it and getting stoked to have it, until they tell you it has been out of service for a long time. I feel like I got scammed.

2024-09-07 via Nuitee
G
Gabriela
8
Pros:

The smell on the hotel wasn’t the greatest but also has to do with been so close to the beach.

2024-08-10 via Nuitee
C
Cristina family
2
Pros:

Everything was very outdated, poor lighting in the bathroom, it was not how it was shown on the pictures and the tv didn't work. The lobby was super hot and they didn't even have coffee like it was advertised. You could hear the music from all the clubs, so if you're looking for a nice place to relax that's not the place to stay.

2024-08-07 via Nuitee
J
Jhonny partner
4
Pros:

It isn’t like the pictures
The pools are below the knee
The rooms had broken part
The elevator was unable like for a week

2024-06-29 via Nuitee
B
Beronica family
10
Pros:

Nice staff

2024-06-18 via Nuitee
C
Carolina
4
Pros:

El servicio muy bueno, pero la propiedad necesita mucho mantenimiento las por eso mi calificacion.

2024-06-14 via Nuitee
C
Cecilia
2
Pros:

I stayed at this property. a silver necklace was stolen from my room, i talked to the staff and manager. thiefssss

2024-06-09 via Nuitee
J
Jack
2
Pros:

Horrible service

2024-06-07 via Nuitee
G
Gemma
4
Loud house
Pros:

The name and pictures were misleading. There is no spa at the hotel. This place is great for singles, couples or general party fans since this hotel is right on the strip and opposite coco bongo. It is also partially on top of a club. The music from the outside penetrates through most of the rooms until 3am every night. There are no internal windows is most of the rooms. There is also no beach area on the nearby beach in relation to this hotel. There was also maintenance needed in the rooms we saw including fixing loose electrical plugs or wiring to the wall.

However the main bed was quite comfortable, the staff were friendly and provided help and assistance to make the stay more comfortable including moving us to a room further away from the party.

2024-06-05 via Nuitee