The Westin Washington Dulles Airport

Hotels
Westin
8.2 (1092 reviews)
2520 Wasser Terrace , Herndon , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good food
Cons:
Cleanliness issues
High parking fees

Categories

Cleanliness
7.5
Some reviews mentioned cleanliness issues, such as filthy carpets and stained linens.
Service
8.66
Staff received several positive comments regarding their friendliness and helpfulness.
Location
8.51
Convenient location near the airport and other amenities.
Room Quality
8.36
Rooms were described as comfortable and spacious, though some were dated.
Amenities
8.18
Amenities like breakfast options and shuttle services were appreciated.
Value for Money
7.75
Concerns regarding additional parking fees were noted as a downside.
Food and Beverage
8.5
Food quality received high praise from multiple guests.
Overall Experience
8.16
Most guests enjoyed their stay and highlighted several positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:45

Property Description

Luxurious Accommodations
Experience the signature Heavenly Bed in our modern guestrooms, each equipped with a 55" flat-screen TV and iPod docking station. Enjoy floor-to-ceiling windows and ergonomic work spaces in our smoke-free environment.

Fitness and Wellness
Take advantage of our 24-hour Westin Workout Studio, featuring a 2,000 sq. ft. space. Explore our 3-mile or 5-mile Westin WORKOUT Running Map, offering scenic routes available at the front desk to keep you active during your stay.

Dining Experience
Indulge in Italian cuisine at Padella Restaurant and lounge, serving breakfast, lunch, and dinner. Dine al fresco with a view of the duck pond and stone bridge, adding a touch of charm to your culinary experience.

Book your stay at The Westin Washington Dulles Airport for a seamless travel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAD

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 2 years old to 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 6 years old to 16 years old stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 1092 reviews
Cleanliness: 7.5
Service: 8.66
Location: 8.51
Room Quality: 8.36
Amenities: 8.18
Value for Money: 7.75
Food and Beverage: 8.5
Overall Experience: 8.16
L
Linhan solo_traveller tw
8
2026-07-21 via Nuitee
B
Bruno couple ie
8
2026-07-20 via Nuitee
D
D7344PUsusannam Family
2
Westin airport shuttle never showed up and we almost missed our flight
Pros:

We booked this hotel because we had a very early morning flight out of IAD that we didn’t want to miss, and they advertised a twice-hourly free airport shuttle that runs 24/7. That turned out to be a mistake. The shuttle driver didn’t show up and we had to wait an extra half hour for the next shuttle. The staff was indifferent, and no manager was on duty. We almost missed our flight. I would not recommend this hotel if you will be relying on the shuttle to get you to and from Dulles.

2026-07-19 via Tripadvisor
G
GoldenMom99 Couples Highlands Ranch, Colorado
10
Above and Beyond doesn't describe our experience
Pros:

After an exhausting and stressful travel ordeal, the Westin Dulles Airport showed us a level of empathy and care that we will never forget. Our 5:40pm flight the night before was cancelled at 3am, and our airline failed to secure a hotel with early check‑in. When I called the Westin—practically in tears—they immediately took pity on us and welcomed us to check in at 6:30am. That kindness alone felt like a lifeline.

They provided a comfortable, spotless room where we were finally able to rest after being awake nearly 30 hours. With our flight delayed 48 hours, we had time to fill, and the staff went above and beyond by driving us to the metro station so we didn’t have to take an expensive taxi into the city. Breakfast the next morning was excellent, and they didn’t bat an eye when we needed to stay in the room until 1pm because our new flight wasn’t until late afternoon.

In a week full of travel failures, the Westin Dulles Airport was the one place that truly took care of us. Their empathy, flexibility, and genuine kindness made all the difference.

2026-07-19 via Tripadvisor
D
Debra couple gb
10
Oasis after a dreadful experience at the airport
Pros:

Near airport

2026-07-19 via Nuitee
A
Amy family_with_children us
9
2026-07-19 via Nuitee
A
Alan family_with_children us
8
2026-07-19 via Nuitee
C
COPetra Business Denver, Colorado
8
Good home base in the DMV
Pros:

This hotel has become a second home: comfortable, tidy, friendly, helpful. Easy to work and relax. Near all the major thoroughfares to get you where you need to go. Super convenient to Dulles. I especially enjoy a welcoming breakfast with Dahab at her coffee bar; she makes home seem not so far away.

2026-07-17 via Tripadvisor
O
OLIVER couple at
10
Pros:

Food is amazing and the staff was very friendly

Cons:

The room was cold. Even when we turned the AC off it was still blowing cold air.

2026-07-15 via Nuitee
P
Paradise54054712900 Solo travel
8
The employees are great
Pros:

The people who work there are great! The food is average. But I would stay here again.

2026-07-14 via Tripadvisor
N
Nicole solo_traveller us
4
Pros:

Location and restaurant staff

Cons:

The bathroom in our room was gross. Old tub shower combo, water never drained, wall paper peeling and toilet that didn't flush well. Nowhere near the quality of room we had just a week earlier on July 2nd.

2026-07-13 via Nuitee
B
B7755BIpetere Business Charlottesville, Virginia
4
Not the best experience
Pros:

The experience was not like usual. I checked in and nobody mentioned my level with Marriott or asked if I would want points or breakfast as a benefit. I had to go back and ask. I went down for dinner and sat down at the bar tables. A gentleman beside had his meal delivered and the wait staff noted I was there but did ask if I needed a menu. After 15 minutes, I got up to find someone and ask someone and he told me to just wait. I never saw him again. I could never get the bartenders attention as he was busy pouring drinks. Based on the volume of the profanity from some of the clients, I think they could have been cut off. After 10 more minutes I went up to an unstaffed area and helped myself to a menu. Nobody came. So I had to go to the front desk to place my order and a very helpful staff took my order - even though this was hardly her job. I asked that it come up to my room, without any delivery fees as my plan was to eat downstairs. It arrived, they charged a fee which was reversed. I enjoyed a tasty meal but I would say, the attention to getting everyone service and a great experience is not their priority. The sleep was chilly as the thermostat wouldn't respond to commands. The fridge was loud and the compressor was incessant which was very annoying. When a fridge doesn't turn off, they usually are not cooling properly. This one might have needed some attention. So all in all, there are other hotel options near the airport.

2026-07-09 via Tripadvisor
F
Fiona solo_traveller us
1
Pros:

When I arrived at the hotel they said I had no reservation even though I had a booking .com confirmation and emails from the Westin. We were turned away as the hotel was full

Cons:

A room

2026-07-09 via Nuitee
S
Susan family_with_children us
1
Pros:

The person at the desk was kind to us.

Cons:

We were able to book a room online last minute after our flight was cancelled. When we arrived at the hotel, the desk informed us that there was no room available and we would have to leave. we had been traveling for over 24 hours and were very upset by this. We ended up having to drive in unsafe conditions to find another hotel.

2026-07-07 via Nuitee
J
Jean couple us
9
Loved this hotel. Really spacious rooms, quiet, and bed was nice!
Pros:

Room was great! Nice and roomy and the bathroom was spacious.

Cons:

Facility was a tad dated. Perhaps a renovation in a couple of years...

2026-07-07 via Nuitee
P
Patricia solo_traveller us
1
Cons:

Booked at airport...took shuttle at midnight and was told no booking...said Booking.com problem...turned away.

2026-07-07 via Nuitee
D
David couple us
10
Pros:

Everything!!

2026-07-06 via Nuitee
T
Taza555 Business Hayes, Greater London, England
10
Perfect !
Pros:

Enjoyed my stay immensely!!!

2026-07-05 via Tripadvisor
E
Ezelle couple za
9
Great value for money! Staff very friendly & helpful. Will definitely go back.
2026-07-05 via Nuitee
A
Antonio couple ar
10
Tranquilidad
Pros:

Atención ubicación y predisposición del personal

Cons:

La verdad nada malo que decir

2026-07-04 via Nuitee