New Alexander Hotel

Hotels
7.1 (2169 reviews)
Via Bersaglieri d'Italia 19 , Genova , it

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Dirty bed sheets
Dated rooms
No parking availability

Categories

Cleanliness
4.98
Issues with cleanliness mentioned, such as dirty bed sheets and overall room upkeep.
Service
8.46
Multiple positive mentions of friendly and helpful staff.
Location
9
Central location, convenient for transportation and local attractions.
Room Quality
6.45
Some rooms are well-maintained, but others are dated and in need of renovation.
Amenities
6.98
Basic amenities mentioned, some issues with parking availability.
Value for Money
6.94
Generally perceived as a fair value for the location and service offered.
Food and Beverage
6.49
Breakfast was good but not included in the stay, which was viewed negatively.
Overall Experience
7.46
Mixed experiences overall, some had great stays while others noted significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:07

Property Description

Central Location:
Located in the heart of Genoa, New Alexander Hotel offers convenience for exploring the city with Genova aquarium just a short distance away.

Comfortable Accommodation:
Each room at New Alexander Hotel is equipped with modern amenities such as air conditioning, flat-screen TV, and a safe, ensuring a comfortable stay. The private bathrooms are stocked with a hairdryer and shower essentials.

Exceptional Service:
Enjoy a buffet breakfast with a variety of sweet and savoury options served daily. The multilingual staff at the 24-hour front desk are always ready to assist, making your stay even more pleasant.

Experience the best of Genoa at New Alexander Hotel. Book your stay now for a memorable experience.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    People no matter the age stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 2169 reviews
Cleanliness: 4.98
Service: 8.46
Location: 9
Room Quality: 6.45
Amenities: 6.98
Value for Money: 6.94
Food and Beverage: 6.49
Overall Experience: 7.46
L
Laura • family_with_children • it
7
2026-03-28 • via Nuitee
A
aykut salih • solo_traveller • tr
8
Oteli tavsiye ederim.
Pros:

Konum. Otobüs ve Tren ulaşımı çok yakın. Yürüme mesafesinde. Personel çok ilgili. Burayı sadece konaklama için kullananlara tavsiye ederim. çünkü akşam yatmaya gelinecek otel Şehir merkezinde.

Cons:

Kahvaltıda çok çeşit yok. Peynir 1 çeşit vardı. Kahvaltı zayıftı.

2026-03-28 • via Nuitee
C
Castillo • family_with_children • it
8
2026-03-25 • via Nuitee
D
Denis • couple • fr
8
Hotel idéal pour notre étape d'une nuit avant d'embarquer sur un paquebot
Pros:

Emplacement au top en ce qui me concerne car arrivant par Bus il est à 100 m de la gare routière et à 200 m du quai d'embarquement MSC pour notre embarquement du lendemain. L'arrivée tardive (00 H 30) n'a pas été un problème, quelqu'un nous attendais, j'avais quand pris soin de contacter l'hôtel avant. Bon rapport qualité/prix pour le petit déjeuner et comme toujours en Italie le café est très bon.

Cons:

Une voisine un peu trop bruyante

2026-03-22 • via Nuitee
F
ferdy • family_with_children • it
9
2026-03-19 • via Nuitee
E
emanuele • solo_traveller • it
7
2026-03-19 • via Nuitee
P
Paul • family_with_children • za
10
Pros:

Friednly staff
Big rooms with fridges

2026-03-19 • via Nuitee
A
Arne • couple • no
4
Greit for en natts opphold på togtur.
Pros:

Litt slitent hotell,men rommet var oppusset så helt ok. Frokost var enkel men god. 5 min. gange til jernbanestasjonen.

Cons:

Verdens minste heis hvor to personer såvidt fikk plass.

2026-03-16 • via Nuitee
A
ANTONIO CARLOS • couple • br
8
2026-03-16 • via Nuitee
M
Mert • couple • it
7
2026-03-15 • via Nuitee
J
James • family_with_children • fr
1
Pros:

L'emplacement, l'hôtel bien a proximité de tout.
La jeune fille de l'accueil celle qui parle français était très gentille et bienveillante

Cons:

Le gérant de l'accueil, celui qui fait les horaires de nuit, quand nous arrivons a l'hôtel de nuit, car etant en vacances nous allons nous promener. ce Monsieur ce sent dérangé car il à besoin de dormir. Dans ce cas ont ne choisi pas un emploi de nuit j'ai envie de dire. un comportement détestable, ce genre de personne n'ont rien a faire a travailler au contact des gens. Quand je pense qu'il y as des gens qui sont beaucoup plus compétent et qui rêverais d'avoir ce travail de nuit a sa place. Bref aucune bonne impression de la part de ce Monsieur. Et franchement l'hôtel Alexander mérite quelqu'un de mieux. Ce qui ne lui fera pas une bonne publicité de ma part chez moi en France. Mon séjour à Gènes, qui est une très jolie ville, à était gâcher par le comportement de ce Monsieur

2026-03-14 • via Nuitee
G
Gabriele • couple • it
10
2026-03-14 • via Nuitee
P
Paul • couple • za
8
Pros:

Close to cruise port

Cons:

A lot of dodgy people around the hotel at night

2026-03-10 • via Nuitee
S
stefania • solo_traveller • it
8
Complessivamente ottimo rapporto tra prezzo e qualità
Pros:

Pulizia

Cons:

Prosciutto cotto, lo prenderei un po’ più di qualità….. e mancava la Focaccia 😭

2026-03-09 • via Nuitee
L
Lissa • solo_traveller • ch
3
Plus jamais
Pros:

La localisation proche de la gare et proche du terminale de croisèrent

Cons:

Établissement soi disant non fumeur mais les chambres pue la cigarette. Pas d’eau chaude dans la douche. Extrêmement bruyant, mal insonorisé (bruit et chaleur). L’ascenseur s’arrête un demi étage en décaler des chambres cela n’est pas pratique. Petit déjeuner buffet, quasi inexistant, pas de chaud, pas de chocolat en poudre.
L’hôtel était plein et impossible de dormir avant 2h du matin car les clients hurles dans les couloirs, claques les portes.
Le personnel n’est pas très agréable.

2026-03-07 • via Nuitee
A
andres trujillo • family_with_children • fr
10
Excelente lugar para alojarse en Genova
Pros:

Excelente ubicación y muy confortable sus habitaciones. El personal muy amable y atento.

Cons:

Nothing

2026-03-05 • via Nuitee
A
ANTONIO • family_with_children • it
8
2026-03-03 • via Nuitee
F
Fabio • family_with_children • it
7
Pros:

Vicinanza con Stazione P.Principe

2026-03-03 • via Nuitee
D
DE NINO • extended_group • it
1
Pessimo. Da evitare
Pros:

Solo la posizione buona … e colazione discreta

Cons:

Hotel vecchissimo, sporco, condizionatori vecchissimi e rumorosi … puzza di vecchio in tutta la struttura, su alcune stanze c era un cantiere aperto.
Da evitare assolutamente.
Al limite della decenza…

2026-03-02 • via Nuitee
P
Paul • family_with_children • za
8
Pros:

Friendly staff and nice size room

Cons:

Shower taps in room 501

2026-03-01 • via Nuitee