Hotel Best Semiramis

Hotels
Best Hotels
8 (102 reviews)
C/ Leopoldo Cologan Zulueta, 12, Puerto de la Cruz, Tenerife, 38400 , Puerto de la Cruz , ES

Facilities

Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area
See all facilities

Review Highlights

Cons:
Cleanliness was very poor
Food safety issues
Outdated room utilities
Noise from traffic

Categories

Cleanliness
5.33
The cleanliness standards were very poor as noted by dirty plates, glasses, bedding, and presence of silverfish.
Service
9.8
Service was standard, but lack of information during check-in was noted.
Location
9.34
Location is acceptable but affected sleep due to outside noise.
Room Quality
7.29
Room quality was subpar with outdated utilities and issues mentioned.
Amenities
9.82
Amenities not specifically mentioned, assumed to be standard quality for this hotel tier.
Value for Money
9.78
Value for money not assessed, assumed to be standard quality for this hotel tier.
Food and Beverage
4.83
Food options were extremely limited, with issues related to food safety.
Overall Experience
7.8
Overall experience was negatively impacted by cleanliness and food quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 16:17

Property Description

Luxurious Spa and Pool Facilities
Relax at the full-service spa with massages and facials, or take a dip in the outdoor and indoor pools. Complete your day with a visit to the sauna for ultimate relaxation.

All-Inclusive Dining Experience
Indulge in onsite dining with all-inclusive rates covering meals and beverages. Enjoy a drink at the bar or unwind by the poolside with a refreshing cocktail. Room service is also available for a cozy night in.

Comfortable Rooms and Convenient Amenities
Stay in one of the 287 guestrooms with private balconies and enjoy modern amenities like complimentary wireless internet and satellite TV. The hotel features a business center, express check-in, and a 24-hour front desk for your convenience.

Discover the perfect blend of luxury and relaxation at Hotel Best Semiramis. Book your stay now.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from January to December.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • In accordance with national/local laws, air conditioning may be restricted to certain hours from 1 June to 30 September.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

8
Based on 102 reviews
Cleanliness: 5.33
Service: 9.8
Location: 9.34
Room Quality: 7.29
Amenities: 9.82
Value for Money: 9.78
Food and Beverage: 4.83
Overall Experience: 7.8
G
George family
2
Pros:

Had to remain in our room for nearly 2 days after getting food poisoning from an evening meal. Unsurprising given how dirty the “clean” plates and drinking glasses were. Food options for allergies were very limited, nothing advised to be gluten free. Our first day was very much ‘check in and go’, no information given to us about specific details (I.e bar locations) just a sheet of paper with generic info about things on each floor. The room had silverfish including one in the bed, clean bedding often had dirt remaining. With the main road being directly outside our room, sleeping through the early morning was very difficult as traffic increased, lower floors suffer even more so. The hotel describes itself as five-star however as you go beyond the lobby it’s very apparent how tired the hotel is and how dated many utilities are. The carpets are old, the TV didn’t work, the balcony floor was dirty.

2025-09-28 via Nuitee
A
Angelo partner
8
Pros:

Really like the location and the room is very big and the beds are massive. There are signs of aging around the property. The staff are excellent

2025-04-18 via Nuitee
R
Reka family
8
Pros:

Nice hotel

2025-04-10 via Nuitee
K
Kelly
10
Long weekend away
Pros:

Only stayed for one night due to our flight being cancelled but what an excellent hotel this is. Easy check in greeted with a Prosecco, reception staff welcoming friendly and helpful. Rooms are spacious and very comfortable and wow what a view. Was booked in for breakfast and lots of choice and the food was fresh warm and tasty. Cannot really fault this hotel.

2025-04-02 via Nuitee
C
Christopher partner
8
Pros:

A very nice 4* hotel; I’m aware that hotels are designated their stars on the basis of facilities. This hotel is advertised as 5* but in my opinion it is much more inline with what’s expected of 4*. Positives - staff are very friendly, the ocean view from the room was magnificent. Negatives - the coffee at breakfast is truly disgusting, the beds are very hard, the hotel has a very 80’s vibe and decor - think dark wood laminate, foamy ceiling tiles, one buffet restaurant (no ala carte), dismal worn out gym, very small pool.

The hotel is pretty much exactly 1 mile from centre of town; great little walk down but a very steep, uphill walk back.

2025-02-22 via Nuitee
J
JAMES
10
Pros:

Wonderful hotel with lots of amenities. Great value. Food is top notch and lots of variety. Stayed here five times now. Would definitely come back again.

2025-02-15 via Nuitee
D
Dapea family
10
Pros:

We enjoyed our stay

2025-02-13 via Nuitee
I
Ivor partner
10
Pros:

We had a wonderful stay here. Lovely spacious room with balcony, amazing views from the glass lined dining room. I enjoyed the pool every day although the water is bracing in February! Charming staff from the cheerful dining room manager to our room cleaner, to the receptionist who sent a cup of tea down to my wife when she felt unwell. Highly recommend!

2025-02-07 via Nuitee
A
Antony partner
10
Pros:

Everything.

2025-01-27 via Nuitee
T
TAHA HUSSEIN family
10
Pros:

It was good

2025-01-04 via Nuitee
M
Marcin family
4
Pros:

Location

2024-12-30 via Nuitee
S
Samuel
8
Pros:

Good overall.

2024-12-24 via Nuitee
E
Eric family
6
Pros:

Check in was awful. Two ladies at the desk, both on phones taking calls however struggled to get guests checked in. The hotel is dated, and while the areas were clean, there was a musty odor in the hallways and in the room. Hotel breakfast was average at best. Besides the check in experience, staff was friendly and helpful. Hotel location is decent, views from room was fantastic.

2024-12-24 via Nuitee
M
Manjit Singh family
6
Pros:

The hotel was in a good location , the reception area and bar was nice . The thermal pool had maintenance issues so was not warm throughout the 4days we were there. The rooms were dated and need a makeover. The buffet food was very average at the best . I would say this hotel is no more than a 3.5 star

2024-12-22 via Nuitee
K
Karen patricia partner
10
Pros:

Had a great time, rooms were great with fantastic sea views. Staff were friendly and the food, swimming etc were good. The only feedback I'd provide is the room keys, we had to go to reception daily, to get them unlocked and, no, they weren't near mobile phones.

2024-12-04 via Nuitee
W
william family
10
Pros:

We liked everything about the hotel with the exception that the hotel controls the Air conditioner so they turned off when I asked why because it was really hot in the room they said around this time of year they do that and we went in November so we had to sleep with balcony door opened. Other than that it’s a nice place.

2024-11-24 via Nuitee
B
Bernardo partner
10
Pros:

Todo excelente.una de estancia maravillosa.

2024-11-19 via Nuitee
M
Matt
8
Great hotel, great views.
Pros:

Great hotel built into the cliff overlooking the sea. Travelled in Nov. Weather was 33 degrees. Was told air con switched off due to being winter so was a little warm in the room. Other than that, the hotel was great

2024-11-17 via Nuitee
A
Anna partner
6
Pros:

Stayed there 9 nights in Oct24 as a couple, half board. Great location, walkable to centre and few minutes from local restaurants.
Parking is very limited and expensive if booked with the hotel at €10/night. Possible to find free parking spaces within 5-10min walk.
Food - very subpar, 2/5 stars. Buffet style with similar food all the time - salad, pre-cooked pasta and choice of your own wok combinations. At dinner you have to pay for all drinks - not even tap water is provided for free.
Chef needs to go on training - all food severely overcooked (think rubber tuna and sole-like steak). Not tasty at all - so many places around offer much tastier options - regretted to go half-board. Breakfast ok but same everyday. Edible, but not enjoyable. Poor selection and quality of deserts.
Facilities - bedroom spacious, comfy bed with many pillows and great housekeeping. Windows could have been upgraded to double glazed - due to location every night you can hear loud noises from the ocean waves and wind - had to sleep with earplugs. Hallways look like from horror movies - tasteless and dated.
Outside pools - nice and clean, jacuzzi ice cold though and couldn’t make use of it.
Spa area - for additional charge of €15/person you can use “spa” facilities- we tried but instantly regretted and would not bother - dirty grouts and mouldy ceilings, inside hot tub smell like toilet drain, disgusting steam room and hot beds make loud pop noise that prevents any hint of relaxation. Average

2024-10-20 via Nuitee
S
Stephanie family
10
Pros:

Beautiful location & friendly and helpful staff

2024-10-18 via Nuitee