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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Sauna
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Massage services
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Spa/wellness center
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Private parking
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Accessible parking
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Parking garage
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Special diet menus - on request
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Wheelchair accessible
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Coffee Shop on site
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Fitness/spa locker rooms
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Rooms with Unique Furniture and Amenities
The Gran Hotel Lakua offers rooms with specially made furniture, interactive TVs, and a pillow menu for ultimate comfort. The bathrooms are stocked with a variety of toiletries, ensuring a pleasant stay.
Relaxing Spa Experience
Indulge in a rejuvenating spa session at the onsite spa, featuring a hot tub, dry sauna, and thermal loungers. Perfect for unwinding after a long day of travel or business meetings.
Delightful Dining Options and Convenience
Savor traditional Basque cuisine with a modern twist at the hotel's restaurant, or enjoy cocktails at the piano bar. For quick bites, the cafeteria offers snacks and light lunches. With shopping centers nearby and easy access to Vitoria city center, the hotel provides both luxury and convenience for your stay.
Book your stay at Gran Hotel Lakua for a memorable and relaxing experience.
License number: HVI-00382Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
La sérénité et le professionnalisme bienveillant de l équipe
Le côté un peu vide de l hôtel à ce moment
This hotel is so far from a 5 star its difficult to know where to start. Reception staff were friendly and helpful but that was the end of it. Location is so far out of town, sitting on a dual carriageway - it feels more like an airport hotel. This would not be so much of an issue if there wasn't a chronic lack of taxi's in the town - the reception staff admitted it was an issue. Rooms are very dated and run down, bedding was clean but beds very uncomfortable. When it comes to catering, the cafe staff just stand and look at you when you go in to stand at the counter and are none too friendly. Dinner on the night we were there was a special put on for the Iron Man event being held the next day. It was like Faulty Towers, half an hour between courses, very limited menu with not a vegetable to be seen - like a very poor canteen, only 2 members of staff working who looked like they were about to have a nervous breakdown. I tried 24 hour room service the next evening to initially be told all that was available was pizza, they then said i could have anything on the menu as they did actually have someone to cook, food was acceptable but the glass of red wine undrinkable. Two mornings in a row I had no lighting in my room and as the bathroom had no windows I had to get ready by the torch on my phone - I reported this as soon as it happened but clearly no fix - all I got on the second morning when I was checking out was 'oh sorry about that'. I had to rely on the hotel I was moving to in San Sebatian to arrange a transfer taxi for me as it appeared impossible from this hotel.
There is nothing good about this hotel.
Ubicación y silencio
Está envejeciendo . Lo conozco hace 20 años
L’emplacement, le calme .
Pas de serviette pour se doucher.
La réception ne répond pas au téléphone pour nous fournir les serviettes.
Le petit déjeuner commence de 7h du matin à 10h du matin. On est descendu à 8:30 , il n’y avait plus de tortilla et impossible d’en préparer.
En résumé : l’hôtel ne mérite pas 5 étoiles.
Rapport qualité prix est nul.
Je ne recommande pas.
it was alright
that I was charged for water in the room and asked for a banana when I left and was told I would need to pay.
Pretty pathetic i couldn't be given a free banna for hwo much i spent with them!
Great rooms
Breakfast and Dinner
The room and hotel was lovely
Breakfast and restaurant weren't great but the little cafe was lovely
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