Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Charming hotel
Excellent hospitality
Cons:
Bathroom decor is dated

Categories

Cleanliness
8.51
The bathrooms may be a bit old-fashioned, but they are very clean.
Service
9.48
Remarkable kindness and support from the staff, exceeded expectations.
Location
9.02
Perfectly located in the charming square, ideal for the Christmas market experience.
Room Quality
8.47
Rooms are spacious and comfortable; however, some decor is vintage.
Amenities
8.5
Cozy shared spaces and lovely decorations enhance the experience.
Value for Money
8.46
The experience reflects good value considering the quality of stay.
Food and Beverage
9.01
Breakfast was outstanding with homemade products and excellent variety.
Overall Experience
8.98
A magical stay with unforgettable moments and excellent hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:35

Property Description

Historic Charm
Step back in time and experience the enchanting 15th-century ambiance of Hôtel des Deux Clefs. The historic charm of the property will transport you to a bygone era, offering a unique and memorable stay.

Cozy Guestrooms
Indulge in the perfect blend of comfort and rustic charm in our cozy guestrooms. Ideal for a romantic escape or a cultural exploration, each room is thoughtfully designed to provide a warm and inviting atmosphere for our guests.

Cultural Gem
Immerse yourself in the rich cultural tapestry of Turckheim, a medieval town nestled in the heart of Alsatian wine country. From art and music to gastronomy, this cultural gem has something for every traveler to enjoy.

Book your stay at Hôtel des Deux Clefs now to embark on a journey filled with history, comfort, and cultural delights.

Important information:

The Hotel Les 2 Clefs consists of two 3-floor buildings. One of the buildings is serviced by a elevator.

If you plan to arrive after 22:00, please contact the property during reception hours to obtain the access codes.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BSL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 3 years old to 13 years old stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1743 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.02
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.98
J
Joel • family_with_children • ch
8
Très bon séjour
Pros:

Le bâtiment ancien

Cons:

Rien à dire

2026-04-17 • via Nuitee
K
Kathrin • couple • nl
10
2026-04-16 • via Nuitee
M
Massimo • couple • it
9
2026-04-13 • via Nuitee
C
Cécile • family_with_children • be
9
Petit bijou dans un village charmant
Pros:

Superbe hôtel avec de l'atmosphère et un cachet incroyable. Il y a des salons en bas où lire. Les chambre sont très belles et donnent sur le village plein de charme. Le petit-déjeuner était fabuleux, beaucoup de choix et de fraîcheur!

2026-04-13 • via Nuitee
S
Susana • family_with_children • ie
4
It is a bed & breaksfast, not a hotel
Pros:

Ubicación

Cons:

Cuando llegamos nos dieron una habitación que no habían limpiado. Las camas sin hacer y enseres del anterior persona.
La mujer de recepción muy amable, nos habilitó una habitación que no era familiar y dos camas supletorias.

No hay ascensor, por lo que tuvimos que subir dos pisos con maletas, carros de bebes y niños. Me parece un desastre.

Olía todo a polvo.

No lo considero un hotel sino un b&b.

2026-04-12 • via Nuitee
A
Andrea • couple • de
9
2026-04-09 • via Nuitee
C
Cristiana • extended_group • it
8
Struttura affascinante e calda, staff accogliente, buona la colazione, i servizi quali il bagno e la temperatura della c
Pros:

La struttura è molto bella e calda

Cons:

Il bagno e la finestra non si chiudeva bene

2026-04-05 • via Nuitee
K
Katharina • extended_group • de
9
Sehr gerne kommen wir wieder
Pros:

Tolles Ambiente, gutes Frühstück, sehr schöne Zimmer

2026-04-02 • via Nuitee
M
Michaela • family_with_children • de
9
Pros:

Sehr schöne Einrichtung. Unten die Gemeinschftsräume waren toll.

2026-04-01 • via Nuitee
E
Erik • extended_group • se
9
2026-03-31 • via Nuitee
C
Christopher • couple • gb
6
Very Disappointing.
Pros:

Arrived at 2.30pm with other guests also trying to check in. Reception and whole of ground floor was deserted. We all sat waiting for half an hour and eventually left to go for a walk. Reception was manned on our return. Downstairs first impression was very nice, town is beautiful. Room very poor. Probably the worst hotel of our European driving trip. Unloved and desperately in need of renovating. Really grotty. Previous night stays had provided a coffee facilities, complimentary water and bathroom toiletries. Very disappointed.

Cons:

Probably everything if I’m honest. Read above.

2026-03-31 • via Nuitee
S
Sabine • couple • fr
9
Pros:

L'ambiance cosy, calme. La décoration générale (intérieur et cour). Ils ont su préserver l'authenticité des lieux.
Le petit déjeuner était riche et varié.
Le personnel est professionnel, a l'écoute.

Cons:

La salle de bain.

2026-03-29 • via Nuitee
C
Chris • family_with_children • gb
9
2026-03-29 • via Nuitee
W
W • couple • nl
9
2026-03-28 • via Nuitee
J
Jane • couple • gb
7
Perfect stopover for drive to Switzerland. Friendly staff and excellent breakfast
Pros:

Conveniently located easy access by car from
Motorway. Close to local amenities and restaurants
Private parking

Cons:

A little tired looking in main areas and stairways

2026-03-27 • via Nuitee
G
Gabriele • couple • de
9
Wir waren im "Wonderland"
Pros:

Die Atmosphäre des Hauses ist zauberhaft, wie aus einer anderen Welt

Cons:

Alles hat uns gut gefallen

2026-03-23 • via Nuitee
P
Patrick • solo_traveller • fr
9
2026-03-20 • via Nuitee
P
PY Vendramin • couple • ch
8
2026-03-17 • via Nuitee
A
Anu • couple • nl
6
2026-03-12 • via Nuitee
A
Ahmet Halil • couple • tr
8
2026-03-11 • via Nuitee