Bella Donna Hotel

A shame for Chisinau!
I would rather burn that location. A dirty place with bugs in the rooms and smell of old building.
I don’t understand why booking is not closing them.
The pictures are from another location.
That place is a bad joke

Breakfast was not available even it was in the offer.

My leg was twisted, it was so swollen. I was looking for an apartment with a bath (not a shower).

I made a subscription and walked about 2km to this horrible hotel.

I was shocked by what I saw in the room (see attached photos). They are frauds. When I booked the room, the photos of the chosen option were completely different (the last 2 photos).

I couldn't stay there, but how? If my foot is swollen, and I have to put on my sneakers when I get out of the shower, because they don't give me a mat or slippers! There, it is scary to stand on this rotten tile with fungus and the carpet in the room, which is covered with dried swamp, garbage, crumbs and stains.

The money was not returned to me! I tried talking to the managers - and everyone spits on you here.

They are a disgrace to Moldova and Chisinau of the highest brand. I'm disappointed with Chisinau in general, because many people take a subscription and post unrealistic photos.

The hotel market of Moldova is a shame.
I will never return to this country again.

Stay away from them! Do not even spend your time and energy on them.
It is hard to find good apartments in Chisinau, especially clean because most of them use to live like that, but a God with you, I hope your travel will be okay, nevertheless.

I stayed one night in this hotel. Had to carry my bag all the way to the floor 3 since hotel has no left and no one to help. Big room, good WiFi. Water heater is there to make coffee but the funny thing is that there is no water, no tea no coffee. Seems you have to buy everything yourself. I asked the receptionist, her answer was this is cheap hotel and if you need better service go to other expensive hotel. TV is only on the wall but never work. Again receptionist will bring something to fix the TV after I leave. Breakfast is too late, had a little so as to catch my car to the airport.
Overall, bad experience. Only good is the location and WiFi.

No se puede pagar desde la página, ni con tarjeta en el hotel.
Tuve que pagar con efectivo , al momento de pagar no tenía vuelto, me quedaron de d at al día siguiente ( lo cual no ocurrió). La persona no es la misma . No manejan el idioma inglés.
Demasiado ruidoso.
Lo pedí con desayuno, no estaban al tanto , tuvieron que ir a comprar y cocinar, perdí más de 1 hora.
Algunos servicios del hotel no están disponible.

I can only blame myself for choosing this place. I chose it because of it's location (close to the center) and price. And now it is good lesson for me to read reviews before and trust to them.
A day before arrival I asked via email (in English) could it be possible to check in earlier than official check-in (14:00). The answer was no. Still I didn't have other option - after the long night flight I arrived at 10:00 am and I got the room (with the terrible smell of smoking). Actually hotel was empty - 2 rooms next to me were empty for next 2 days. I think negative reply to my request was because question was asked in English. For this hotel Russian works better for sure. I was informed that breakfast will be from 8:00 to 10:00 and it was good for me. For my suprise next morning when I tried to figure out where to find breakfast I was blamed that I haven't informed the staff at what time I would like to have the breakfast. Actually nobody asked :) For the next morning it was asked 3 times :) and still not in time.. The best heat was on my last morning, when I checked out and asked whether I could leave mu luggage until afternoon, and the reply was, yes for sure, leave it here - in the lobby. Just like that, in empty hotel there is no safe place for luggage.
It is also worth to mention that my hotel room was not get cleaned during those 2 days. I don't know how it is possible to get 3 stars for this kind of quality. Actually I would like to suggest to remove this hotel from Tripadvisor list, because it is not the place where someone would like to stay. And for hotel owners suggestion would be to go and stay in some other hotel just to see, how they are working.
And don't expect any smiling you back here...

Ariived and waited ten minutes for someone to check me in. Then they couldn't initially find my reservation. The breakfast was not great the first day tea and a croissant that wasn't very good. Then the second day it was eggs and ham. Back to croissant for third day. The housekeeping was here are more towels and soap.

Location is OK. Can get off bus 30 from bus and walk 5 minutes. Grocery store nearby. 15 minute walk to Mall Dova.



Buses are inexpensive 2 or 3 per trip.

Great property within walking distance of the downtown area, parks and the train station (all within 15-20 minutes). Really good internet too.

Vi har rejst meget og er ikke sarte, men det her var en noget blandet oplevelse. Rengøring under al kritik - nogle dage måtte vi selv bede om det. Morgenmaden var kedelig. Nogle gange manglede der f.eks. ost - værten sagde bare "njet", og dagen efter var der stadig ingen ost. Badeværelsesglassene blev overhovedet ikke vasket op, så ind imellem var det en "gør det selv" oplevelse.Engelskkundskaber hos personalet i receptionen var ikke altid optimale. Men sengene var komfortable, og selve placeringen af hotellet i var perfekt i forhold til byen.

No one comes to clean the room no dustbin in the room after asking them many times but no one provided any dustbin

friendly staff, location was good too, good value for money, English can be a challenge but most staff could manage in English. room was spacious.

Very nice!

Krótki wyjazd, potrzebowałem w miarę taniego, ale przyzwoitego hotelu. Bella Donna spełnił te oczekiwania. To niewielki hotel, ale w miarę przytulny i dobrze prowadzony. Minusem są śniadania, które są serwowane na zamówienie i dopiero od ósmej. Pokoje czyste, z tv i internetem. Okolica dość ruchliwa. Ogólnie polecam na kilkudniowe pobyty..

The hotel advertises that it has a restaurant, but the restaurant is closed. It advertises that it has an airport shuttle, but it doesn't. It has not place to park and is located on a narrow street. The buildings on each side are in bad condition. The rooms are on the second floor but there is no elevator, just a narrow stair way. The beds have old, spring mattresses and are not too comfortable. The only amenity in the rooms are small refrigerators and a small TV. There is a public WiFi but it is weak. The receptionists do not speak English. I would not recommend staying there unless prices is important.

Отель отказал предоставлении одного из двух номеров,которые ранее подтвердил по электронному бронированию,мотивируя переполненностью отеля.Однако,утром на завтраке вместо шведского стола была скудная яичница,т.к.шведский стол готовится от 5 человек и более.Такой нонсенс просонал объяснить не мог.

No me limpiaron la habitación

Good location, close to the city center and to some of the city’s beautiful parks, walking distance to the train station and the central bus station. Hotel staff was very helpful and friendly. I’d stay there again if I was going back to Chisinau.

Arrivé à l'hôtel, la chambre réservée (et confirmée quelque jours avant) avait été donnée à une autre personne. Nous nous sommes retrouvés à la rue le soir, sans autre excuses que "sorry" ….
Un grand merci à l'hôtel Chisinau pour sa compréhension et son accueil

Was an ok hotel with a five minute walk to the centre. Would stay again

I have been staying for two days, one day too many. The Reception was close to my
room, so I have watched the performance of receptionists. Some were good, some awfull. Generally, the Hotel is dirty and the window curtains in my room, were probably washed 10/15 years ago. The breakfest and hot drinks (coffe, tea) were prepared without taking proper care. The only positive things is strong wifi signal and the location of Bella Donna 10 min walking distance to the city center.

I booked this as Studio Bucharest and it turns out it's just a part of the building at Bella Donna Hotel, which was never informed. I was sent to a regular bedroom and not a studio, which is rather disappointing. When asked for an explanation, the busy receptionist said that the guest at the studio decided to stay longer, which is actually not my problem.

Despite not being what I booked, the bedroom had a beautiful classic decoration.