stattHotel

The room is very small. It was perfectly fine for one night, but I would probably choose something else for a longer stay, especially if traveling for business. It was a very hot day, so functioning air conditioning would have been preferable. That said, the fan was very effective.

Even allowing for the fact there was an extensive heatwave in Europe and there was a fan in the room, without AC it was unbearable in the room - it was cooler in the corridor and lift than the room.

Odalar çok küçük ve basık

Nothing

Insgesamt lieblos und in die Jahre gekommen. Auf der Treppe standen während des ganzen Aufenthaltes Wäscheberge. Im Bad lag leere Toilettenpapierrolle, das Wasser lief im Waschbecken schlecht ab und der Wasserstrahl in der Dusche war mässig. In der Kaffeemaschine war altes Wasser und der Behälter schmutzig und mit Schmierschicht, so dass wir keinen Kaffee trinken konnten. Keine Klimaanlage, nur ein mobiler Ventilator. Viel zu warm während unseres Aufenthaltes.

Basic hotel and overpriced for location

No AC. There are 2 fans, one is VERY loud and also has a strong light that is hard to sleep with, the other portable fan just isn’t strong enough 🤷🏻‍♀️
It was very hot in the room.

ベッドが狭い

Unfortunately, this was one of the most concerning hotel experiences I have ever had, not because mistakes cannot happen, but because of the way this serious security issue was handled afterward.

Upon arrival, we were provided with the wrong access code. Because of this, we had to call the hotel ourselves on an international phone number, at our own expense, to obtain a new code.

What happened next was even more alarming. After entering the new code, we unlocked a room that was already occupied. We immediately noticed suitcases inside, realized the room was occupied, closed the door without entering any further, and returned to the entrance. We entered the exact same code again, and only then did the system give us access to our actual room.

If you happened to be the guests whose occupied room we accidentally unlocked that night, please know that we had access to your room only because the hotel provided us with the wrong key card. We immediately closed the door and left as soon as we realized the room was occupied.

The fact that we were able to unlock another guest’s occupied room is, in my opinion, a very serious security issue. It also raises the obvious concern that someone else could just as easily have been given access to our room.

When I reported this incident, I expected the hotel to investigate how such a serious mistake had occurred. Instead, they simply stated that they did not know how it happened. They never acknowledged or took responsibility for how we were given access to the wrong room. I do not find that to be an acceptable explanation. A hotel should be able to determine how a security failure like this occurred and explain what measures are being implemented to ensure that it cannot happen again.

I also expected Booking.com to carry out an independent assessment of the situation. Instead, my complaint was simply forwarded to the hotel, whose response remained dismissive. I was left feeling that no meaningful investigation had taken place.

It was all good.