Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, attentive staff; good problem resolution
Good and varied food; praised cuisine and meals
Pleasant location and surroundings; ample parking
Wellness offerings: multiple saunas, massage options
Pet-friendly and welcoming atmosphere
Some rooms with garden access and in-room bathtub
Cons:
Visible wear and tear in rooms (peeling wallpaper, stained carpets, retro/worn furniture)
Cleanliness issues reported in some areas
Wellness/spa problems (steam sauna not working, cold/closed pools)
Buffet quality and limited food selection for some guests
Occasional slow or unfriendly staff; language limitations
Automatic drink tip charge and waits for beverages

Categories

Cleanliness
7.3
Mixed reports: some guests praised cleanliness ('Tisztaság', 'čisté'), but multiple reviews cite dirty or worn elements (stained carpets, peeling wallpaper, smeared shower joints), and general 'sauber is anders' comments indicating below-par cleanliness in places.
Service
9
Overall very positive: numerous mentions of friendly, attentive and helpful staff, quick and professional handling of room issues and good compensation when problems occurred. Some isolated notes about unfriendly reception staff or limited English, but service is a clear strength.
Location
8.6
Frequently praised: pleasant surroundings and nature for walks, large parking and a comfortable setting; no major negative comments about location.
Room Quality
7.6
Mixed: some guests loved specific rooms (garden room, in-room bathtub), while several reports highlight need for renovation (retro furniture, worn windows, torn wallpaper, patchy carpets, missing showers) indicating inconsistencies in room quality.
Amenities
7.5
Good range (multiple saunas, massage, pools) and praised wellness offerings, but multiple complaints about malfunctioning or cold facilities (steam sauna not working properly, indoor pool cold, outdoor pool closed) and overall 'wellness area in years' / ageing appearance.
Value for Money
8.3
Generally seen as good value by many guests ('Preis Leistung Top'), though minor negatives (automatic drink tip charge, occasional service waits) temper the score slightly.
Food and Beverage
8
Mostly positive comments about cuisine and varied meals ('Super Essen', 'Bőséges reggeli'), but several critiques of buffet quality (compared to canteen), limited selection for some guests, long waits for drinks and occasional service issues.
Overall Experience
8.5
Overall a positive guest experience: many recommend the hotel for its friendly staff, good food and pleasant surroundings, but recurring notes about needed renovation and some wellness/service inconsistencies moderate the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 20:50

Property Description

Luxurious Spa Area:
Indulge in relaxation at the 2000-square-metre spa area with various wellness facilities including an indoor pool, sauna world, steam bath, tepidarium, and a salt cave.

Diverse Wellness Treatments:
Choose from a selection of 60 different wellness, medical, and holistic treatments offered at the beauty and health centre for a rejuvenating experience.

Culinary Delights:
Savor Hungarian and international cuisine, along with dietary dishes, at the Mandala Restaurant and Buddha Bar for a delightful dining experience.

Book your stay at Caramell Premium Resort Superior for a luxurious and rejuvenating retreat.

Important information:

The property accepts Szép card as a payment method. Please note that in case of booking a nonrefundable rate, Szép card payment must be mentioned in the Special Requests box at the time of booking. Otherwise Szép card payment cannot be guaranteed.

Please note that pets (max. 20 kg) can be accommodated only in standard rooms for an additional fee of EUR 26 per day. Please contact the property in advance in case you would like to bring pets.

Please note that Standard and Premium rooms are located in separate buildings which are accessible through a hall.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUD

Location

Guest Reviews

8.1
Based on 1736 reviews
Cleanliness: 7.3
Service: 9
Location: 8.6
Room Quality: 7.6
Amenities: 7.5
Value for Money: 8.3
Food and Beverage: 8
Overall Experience: 8.5
J
Jenő • solo_traveller • hu
8
Pros:

Tetszett a lakosztály, környezet és a wellness részleg.

Cons:

A szobába a hütő kicsi és nem mindig müködik.A klíma sem volt a legjobb!

2026-08-15 • via Nuitee
K
Katalin • family_with_children • hu
7
2026-08-12 • via Nuitee
S
Soósné Drobenák • couple • hu
10
2026-08-11 • via Nuitee
F
Fanni • solo_traveller • hu
10
2026-08-10 • via Nuitee
R
Redl • couple • at
9
Pros:

Wir kommen wieder

Cons:

alles OK

2026-08-08 • via Nuitee
M
Marek • family_with_children • cz
9
2026-08-07 • via Nuitee
M
Melinda • couple • at
6
2026-08-02 • via Nuitee
I
Istvàn Zoltánnè • couple • hu
8
Cons:

Hianyzott a bekészítés. Kávé, mini bár etb

2026-07-25 • via Nuitee
M
Miroslav • family_with_children • cz
9
Pros:

Vde

Cons:

Mensi vyber jidla

2026-07-25 • via Nuitee
M
Markéta • couple • cz
10
2026-07-22 • via Nuitee
S
Suzana • couple • at
6
Pros:

Adults only-Bereich

Cons:

Zimmer: sehr renovierungsbedürftig, schmutzig. Die Wassertemperatur im Zen-Spa war zu niedrig.

2026-07-21 • via Nuitee
A
Antonius • couple • be
10
Fantastisch mooie vakantie gehad
Pros:

De vriendelheid behulpzaam heel goed restaurant

Cons:

De badkamer had geen douche, mijn vrouwtje kan niet in een badkamer

2026-07-20 • via Nuitee
L
László • family_with_children • hu
8
Pros:

Nekünk minden rendben volt

Cons:

Apróságok.....

2026-07-18 • via Nuitee
A
Attila • solo_traveller • hu
6
Pros:

Személyzet, étterem...

Cons:

Lepukkant...

2026-07-18 • via Nuitee
G
Gaidos • solo_traveller • at
8
2026-07-12 • via Nuitee
A
Andrea • couple • at
8
Super zufrieden, total entspannend
Pros:

Super Essen, toller Wellnessbereich. Preis Leistung Top, Personal super freundlich , gutes Deutsch und Englisch

Cons:

Bitte nur nachfragen, wenn der Kellner Abends geht, um eine letzte Runde, vielleicht mehr Musik am Abend im Vorhje.

2026-07-11 • via Nuitee
J
János • solo_traveller • hu
10
Pros:

Nagyon figyelmes személyzet.
Tisztaság.
Étkezések változatossága.

Cons:

Nem volt ilyen.

2026-07-11 • via Nuitee
S
Stela Sorina • couple • at
9
2026-07-08 • via Nuitee
R
Radosav • solo_traveller • rs
10
2026-07-07 • via Nuitee
M
Marian • couple • pl
8
Byl bardzo udany
2026-07-03 • via Nuitee