Charme Hotel Hancelot

Hotels
7.8 (1943 reviews)
Vijfwindgatenstraat 19 , Ghent , be

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Children allowed

Facilities

Non-smoking rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Old room quality
Heating problems

Categories

Cleanliness
6.69
Several reviews mentioned issues with cleanliness, including dirt and maintenance problems.
Service
9.16
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.2
Guests frequently stated that the location was ideal and convenient.
Room Quality
6.65
Negative comments regarding old furnishings and maintenance issues.
Amenities
7.18
Some amenities were appreciated, but others were lacking (like heating).
Value for Money
7.64
Perceptions of value were mixed, with some seeing it as overpriced given the condition.
Food and Beverage
8.19
Breakfast received positive remarks for quality and variety.
Overall Experience
7.66
Overall satisfaction was decent, but issues in cleanliness and room quality affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:02

Property Description

Elegant Townhouse Setting
Charme Hotel Hancelot, a former baron's town house, exudes elegance with its stylish décor, just a short stroll from the iconic Belfort. Enjoy the charm of this historic building while benefiting from modern conveniences like free Wi-Fi and a well-equipped meeting room.

Luxurious Rooms and Cozy Spaces
Indulge in spacious rooms adorned with antique furniture, flat-screen TVs, and high ceilings, blending modern comfort with original features. Unwind in the inviting lobby lounge by the fireplace or relax on the tree-shaded terrace, perfect for enjoying sunny days.

Convenient Amenities and Nearby Attractions
Start your day with a delicious buffet breakfast in the grand breakfast room and explore the city effortlessly with the tram stop nearby. With parking available on-site, your stay is made even more convenient. Don't miss the nearby Capitole Gent theatre and Ghent University Hospital, just a short distance away.

Ready to experience the perfect blend of history and luxury at Charme Hotel Hancelot? Book your stay now for an unforgettable getaway.

Important information:

Please note that late check-in after 21:00 is possible. Please contact the hotel in advance.

Please note that the accommodations does not have a elevator.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for € 25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

7.8
Based on 1943 reviews
Cleanliness: 6.69
Service: 9.16
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 7.66
E
Eva • couple • gb
8
2026-02-08 • via Nuitee
B
Bregje • couple • nl
9
Reis door de tijd
Pros:

Prachtige sfeer, waarbij je een soort reis in de tijd maakt. Ook erg vriendelijk personeel.

Cons:

Het is mooi klassiek en authentiek oud, dus verwacht geen bijzondere luxe.

2026-01-23 • via Nuitee
P
Pavel • extended_group • by
10
2026-01-21 • via Nuitee
D
david • couple • gb
10
Pros:

Staff were supurb.
Location close to centre but quiet.
Parking

Cons:

Nothing

2026-01-21 • via Nuitee
C
Charlotte • extended_group • de
9
2026-01-20 • via Nuitee
N
Nicole • couple • nl
8
Prima verblijf als je Gent wil bezoeken. Goed ontbijt
Pros:

De locatie is op loopafstand van het historisch centrum en prima bereikbaar.

Cons:

Minder geschikt voor invalide

2026-01-20 • via Nuitee
I
Ingmar • couple • nl
7
2026-01-19 • via Nuitee
T
Tessa • couple • be
7
It was a nice stay in general though :)
Pros:

The breakfast was very complete, the location was great, lots of (tiny) windows for a good aircirculation!

Cons:

The showersink left a strong smell which was only to be stopped temporarily by running water through; there were quite some musquito's, and a lot of traces from other people's fights with them too

2026-01-19 • via Nuitee
P
PAOLO • couple • fr
5
Pros:

le cadre d’époque de cet hotel est un vrai atout.

Cons:

Bruit à l’intérieur de l'hotel ( les autres chambres et occupants) et le bruit de la circulation ( fenetres non isolées).
Les fauteuils et canapés sont certes d'epoque , mais sur certains on ne peut pas s'assoir tellement le fond est défoncé ( ressorts hors d'usage?)
Propreté du sol , le long des plinthes très limite.

2026-01-19 • via Nuitee
R
René Gerhardus Maria • couple • nl
5
Gedateerd hotel met een goede ligging
Pros:

Ontbijt goed. Gebouw slecht onderhouden, krakkemikkerig interieur, ontzettend gehorig.

Cons:

Staat van onderhoud

2026-01-19 • via Nuitee
S
Sveinung Berg • couple • no
8
Pros:

Frokosten var utmerket.

2026-01-19 • via Nuitee
G
Gerardus • couple • de
7
Was goed, locatie prima
Pros:

Ontbijt was goed en personeel vriendelijk

Cons:

Lekkage in de kamer tijdens zware regen

2026-01-19 • via Nuitee
P
Punt • couple • nl
7
niet echt slecht maar zeker niet goed
Pros:

De ruime kamer was echt top, helaas was alles niet echt schoon. Er lag op het bed maar 1 laken dat ook te klein was dus lag je deels op het matras. Het is echt een leuk hotel maar ze komen net even handjes tekort voor het goed schoonmaken en kleine dingen herstellen.

Cons:

ramen die beter open en dicht gaan en misschien iets van plakfolie op de ramen als je nu het gordijn open hield keek de buurman in je kamer.

2026-01-19 • via Nuitee
B
Bart • couple • be
7
2026-01-17 • via Nuitee
J
Jaime • solo_traveller • fr
9
Confort y tranquilidad
Pros:

Es un hotel construido dentro de una antigua casa señorial céntrica con el mobiliario antiguo pero en perfecto buen estado. Las habitaciones son enormes y muy acogedores y el cuarto de baño moderno y confortable. Yo me alojé en la habitación 2B que daba a otro edificio por lo que no escuchaba ningún ruido, a pesar de ser un edificio antiguo está perfectamente aislado. El centro queda a 10 minutos caminando en línea recta, no tiene perdida. Ofrecen parking por 15€ la noche justo enfrente lo cual es muy útil teniendo en cuenta lo dificil que es encontrar aparcamiento en la zona centro. Es justo lo que ofrecen en las imágenes, volveré a alojarme aquí la próxima vez que viaje por negocios a Gante.

Cons:

No hay nada negativo, el hotel es todo lo que prometen.

2026-01-16 • via Nuitee
M
Merycarmen • couple • be
5
I'd like to ask for a refund because, it was not a good experience and the price was high.
Cons:

The photos don't show the real place, the room was different and old. There was a disgusting smell coming out of the wc. The receptionist was not at the desk until 10:30am. He served the breakfast late.

2026-01-14 • via Nuitee
E
Eloi • couple • es
8
Bonito hotel y personal agradable
2026-01-14 • via Nuitee
J
johan • solo_traveller • gb
8
2026-01-11 • via Nuitee
P
Perry • couple • nl
8
2026-01-11 • via Nuitee
M
Milan • couple • nl
8
2026-01-10 • via Nuitee