Boutique Hotel Hancelot

Hotels
7.8 (2078 reviews)
Vijfwindgatenstraat 19 , Ghent , BE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Old room quality
Heating problems

Categories

Cleanliness
6.69
Several reviews mentioned issues with cleanliness, including dirt and maintenance problems.
Service
9.16
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.2
Guests frequently stated that the location was ideal and convenient.
Room Quality
6.65
Negative comments regarding old furnishings and maintenance issues.
Amenities
7.18
Some amenities were appreciated, but others were lacking (like heating).
Value for Money
7.64
Perceptions of value were mixed, with some seeing it as overpriced given the condition.
Food and Beverage
8.19
Breakfast received positive remarks for quality and variety.
Overall Experience
7.66
Overall satisfaction was decent, but issues in cleanliness and room quality affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:02

Property Description

Elegant Townhouse Setting
Charme Hotel Hancelot, a former baron's town house, exudes elegance with its stylish décor, just a short stroll from the iconic Belfort. Enjoy the charm of this historic building while benefiting from modern conveniences like free Wi-Fi and a well-equipped meeting room.

Luxurious Rooms and Cozy Spaces
Indulge in spacious rooms adorned with antique furniture, flat-screen TVs, and high ceilings, blending modern comfort with original features. Unwind in the inviting lobby lounge by the fireplace or relax on the tree-shaded terrace, perfect for enjoying sunny days.

Convenient Amenities and Nearby Attractions
Start your day with a delicious buffet breakfast in the grand breakfast room and explore the city effortlessly with the tram stop nearby. With parking available on-site, your stay is made even more convenient. Don't miss the nearby Capitole Gent theatre and Ghent University Hospital, just a short distance away.

Ready to experience the perfect blend of history and luxury at Charme Hotel Hancelot? Book your stay now for an unforgettable getaway.

Important information:

Please note that late check-in after 21:00 is possible. Please contact the hotel in advance.

Please note that the accommodations does not have a elevator.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

7.8
Based on 2078 reviews
Cleanliness: 6.69
Service: 9.16
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 7.66
S
sylvie • extended_group • fr
4
je ne conseil pas du tout au meme tarif il y a beaucoup mieux
Pros:

le style qui aurait pu etre sympa

Cons:

vitres sale
fil de la cafetière trop petit obliger de mettre la cafetière au sol
lampe de chevet non raccorder
odeur dans le syphon de la douche
literie a ras du sol horrible

2026-10-30 • via Nuitee
B
Bernard • solo_traveller • be
8
Parfait pour mes besoins et la distance du Wintercircus.
Pros:

Le côté historique de la chambre était dingue ! La chambre était grande et agréable. Le service impeccable et efficace.

Cons:

Le robinet de la salle de bain coulait malgré que je l'avais éteint.

2026-10-26 • via Nuitee
F
Frank • couple • fr
10
Pros:

Great room, good style.

2026-10-26 • via Nuitee
J
jolanda • couple • nl
7
Overwegend een goed verblijf. Met goed internet, zou het totaal goed zijn geweest.
Pros:

Vriendelijk en behulpzaam personeel, goed ontbijt, goede ligging, schone kamer.

Cons:

We sliepen op de 2de etage, waar er geen wifi bereik was en hierdoor ook geen tv, aangezien die ook via de wifi liep.

2026-10-26 • via Nuitee
M
Martin • couple • nl
5
A fine but tired stay where the €185 cheapest room felt unfinished and the check-in wait was frustra
Pros:

The stay was fine overall, and the free breakfast the next morning made up for the check-in wait.

Cons:

The room looked old and unfinished, with missing paint on the walls, and we had to wait an extra hour for a room we’d already booked. We also heard other guests had no hot water.

2026-10-25 • via Nuitee
J
José Jaime • couple • es
3
Muy fría
Pros:

La localización

Cons:

Pedi en varias ocasiones que pusieran la calefacción o bien que nos dieran mantas. Ni una cosa ni otra

2026-10-24 • via Nuitee
J
José Jaime • solo_traveller • es
9
2026-10-24 • via Nuitee
élisabeth • solo_traveller • fr
8
2026-10-24 • via Nuitee
C
cornelis • couple • nl
9
2026-10-24 • via Nuitee
C
Coutinho • couple • nl
6
Pros:

Personeel heel vriendelijk

Cons:

Kamers hebben een grondige onderhoudsbeurt nodig vooral de badkamer

2026-10-23 • via Nuitee
F
Fouré • couple • fr
5
A oublié
Pros:

Le garage fermé

Cons:

Pas de wifi dans notre chambre non chauffée 16 degré, pas d,allaise sur le matelas, boudoir entartré. Après une semaine passée en belgique ce fut l'hôtel le plus chère 160 euros sans déjeuner et c'est bien dommage. Heureusement les belge sont accueillant et sympathique.

2026-10-23 • via Nuitee
P
Philip • couple • gb
1
2026-10-22 • via Nuitee
D
De Vetter • couple • be
10
Mijn vriend en ik vonden het uitstekend, wij komen zeker terug
Pros:

Het persoon was enorm vriendelijk, heeft ons goed geholpen en enorm veel gedaan voor ons.

Cons:

Wij zagen dat er in de badkamer wat lichte boven de douche zat.

2026-10-22 • via Nuitee
P
patrice • solo_traveller • fr
2
Très déçu In
Pros:

Le hall d'entrée est joli mais la chambre est plus que décevante. Elle ne correspondait aucunement à celle choisie et payée (superficie, standing...) Draps non adaptés au lit, fenêtres cassées, table de nuit bancale, manque de prise électrique, pas de consigne de sécurité affichée... Moisissure dans la salle de bain.

Cons:

Le hall d'entrée est joli mais la chambre est plus que décevante. Elle ne correspondait aucunement à celle choisie et payée (superficie, standing...) Draps non adaptés au lit, fenêtres cassées, table de nuit bancale, manque de prise électrique, pas de consigne de sécurité affichée... Moisissure dans la salle de bain.

2026-10-20 • via Nuitee
V
Véronique • couple • fr
8
Pros:

Le.style de l hôtel la décoration et le .etot déjeuner excellent

2026-10-20 • via Nuitee
E
Eithne • couple • gb
10
Elegant room, delicious breakfast, good staff and excellent parking
Pros:

Marvellous staff and elegant rooms. The breakfast was excellent- particularly the waffle maker! The hotel could do with a refreshing coat of paint perhaps but in no way does that detract from the pleasure of the experience. I also particularly
appreciated the parking facilities

Cons:

There was nothing I didn't enjoy

2026-10-19 • via Nuitee
J
johan • couple • nl
6
Pros:

De ontvangst en het mooie oude gebouw.

Cons:

Gebouw is aan een opknapbeurt toe.
Overal stof in de kamer,
Geen kast of opbergruimte die open was(alles op slot.sleutel van kast lag onder de kast.
Gordijn mist een aantal haken ziet er slordig uit.
Geen nieuwe handboeken 2e dag.

Badkamer was erg verouderd en veel hoekjes met schimmel.

Ontbijt : fruit 2e dag was niet vers maar van vorige dag.

2026-10-18 • via Nuitee
S
Stephen • couple • gb
8
Stunning potential, yet to be fully realised
Pros:

The unassuming facade in an unassuming street does not prepare you for the lobby, reception and grand rooms of the ground floor of this potentially lovely boutique hotel.

There is a past splendour here that is being restored from the bottom up, with terazzo floor, high ceilings and a grand atmosphere from years ago. There is also a courtyard garden (not open at the time). Reception was a pleasant area, but with a very pleasant, informative and efficient member of staff who gave a brief history of the property and also provided a glass of prosecco in welcome.

Only staying one night, we had opted for an 'attic' room (the old servants quarters) and after about 70 steps up the increasingly narrow stairs, it became obvious that renovations had yet to reach the upper floors.

A parking space could be booked, for a fee, and was a few metres away in an insecure 'garage'. The hotel was located a few metres off the main road into town, where public transport was readily available, and it was only a 15 minute walk into the centre.

Despite some issues with the room which were brought to the management's attention by email, we can definitely recommend this interesting hotel and look forward to a return visit, hopefully to see all the works completed.

Cons:

Nothing really. Much potential.

2026-10-18 • via Nuitee
S
Sandra • couple • de
6
Phantastisches Frühstück, Charme aber renovierungsbedürftig, Parkplatzbuchung funktionierte nicht
Pros:

Das Frühstück ist phänomenal. Eine sehr gute hochwertige Auswahl und eine sehr freundliche Dame, die dafür verantwortlich ist. Der Speisesaal ist ebenfalls toll.
Die Lage des Hotels ist sehr gut, die Altstadt ist fußläufig zu erreichen ohne dass man mit dem Auto in die Altstadt fahren muss.
Das Hotel hat Charme, die Einrichtung ist schön. Allerdings sollte an der einen oder anderen Ecke einmal renoviert werden.

Cons:

Als wir ankamen, war das Hotel geschlossen. Eine Vorab-Info, wie der Check-funktioniert, wäre schön. In diesem Fall haben wir angerufen und wurden dann von einer recht ungeduldigen Mitarbeiterin per Telefon durch alles gelotst - Türcode, Bezahlung, Zimmerschlüssel.
Wir hatten vorab einen Parkplatz reserviert und beim Check-in hieß es dann, es gäbe keinen Parkplatz, da man ihn vorab hätte buchen müssen. Die Bestätigung der Buchung habe ich immer noch in meinem Nachrichtenverlauf bei booking.com. Wir hatten Glück, dass es einen freien Parkplatz direkt vor der Tür gab. Ansonsten hätten wir einen suchen müssen und bei Starkregen unsere Koffer zum Hotel transportieren. Es war auch nicht schön, dass die Dame am Telefon nicht bereit war, die Buchung zu checken, sondern darauf bestand, dass keine Parkplatzbuchung vorläge. Das Hotel hat zwar Charme und ist geschmackvoll eingerichtet, aber es könnte wirklich renoviert werden. Bei uns im Flur tropfte das Regenwasser durch ein großes Loch in der Decke, es stand zwar ein Eimer darunter, aber dieses Loch sah nicht neu aus. Auch die Wände könnten einen neuen Anstrich vertragen.
Das Hotel ist extrem hellhörig.

2026-10-18 • via Nuitee
R
Rudi • couple • de
8
2026-10-15 • via Nuitee