Charme Hotel Hancelot

Hotels
7.8 (1962 reviews)
Vijfwindgatenstraat 19 , Ghent , be

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Children allowed

Facilities

Non-smoking rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Old room quality
Heating problems

Categories

Cleanliness
6.69
Several reviews mentioned issues with cleanliness, including dirt and maintenance problems.
Service
9.16
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.2
Guests frequently stated that the location was ideal and convenient.
Room Quality
6.65
Negative comments regarding old furnishings and maintenance issues.
Amenities
7.18
Some amenities were appreciated, but others were lacking (like heating).
Value for Money
7.64
Perceptions of value were mixed, with some seeing it as overpriced given the condition.
Food and Beverage
8.19
Breakfast received positive remarks for quality and variety.
Overall Experience
7.66
Overall satisfaction was decent, but issues in cleanliness and room quality affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:02

Property Description

Elegant Townhouse Setting
Charme Hotel Hancelot, a former baron's town house, exudes elegance with its stylish décor, just a short stroll from the iconic Belfort. Enjoy the charm of this historic building while benefiting from modern conveniences like free Wi-Fi and a well-equipped meeting room.

Luxurious Rooms and Cozy Spaces
Indulge in spacious rooms adorned with antique furniture, flat-screen TVs, and high ceilings, blending modern comfort with original features. Unwind in the inviting lobby lounge by the fireplace or relax on the tree-shaded terrace, perfect for enjoying sunny days.

Convenient Amenities and Nearby Attractions
Start your day with a delicious buffet breakfast in the grand breakfast room and explore the city effortlessly with the tram stop nearby. With parking available on-site, your stay is made even more convenient. Don't miss the nearby Capitole Gent theatre and Ghent University Hospital, just a short distance away.

Ready to experience the perfect blend of history and luxury at Charme Hotel Hancelot? Book your stay now for an unforgettable getaway.

Important information:

Please note that late check-in after 21:00 is possible. Please contact the hotel in advance.

Please note that the accommodations does not have a elevator.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for € 25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

7.8
Based on 1962 reviews
Cleanliness: 6.69
Service: 9.16
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 7.66
R
Rakel • solo_traveller • es
8
2026-04-11 • via Nuitee
T
Tineke • extended_group • nl
9
Het was een aangenaam verblijf.
Pros:

Het personeel was super vriendelijk en behulpzaam. Het ontbijtaanbod was heel divers en ruim voldoende, de koffie ,thee, latte e.d. waren prima.Het hotel is dichtbij het centrum. De garage voor de auto’s en de fietsenstalling waren heel fijn.

Cons:

De matrassen en de kozijnen. De badkamers kunnen wat onderhoud gebruiken.

2026-04-10 • via Nuitee
R
roby • couple • it
10
Pros:

posizione colazione stanza tutto super con charme

Cons:

nulla

2026-04-07 • via Nuitee
A
Ascensión • extended_group • es
6
No volvería
Pros:

El personal muy amable. Buen desayuno.

Cons:

Estaba mal cuidado; podría ser un hotel de estilo clásico estupendo, pero le falta mantenimiento. Teníamos dos habitaciones dobles en las que encontramos un balcón en estado bastante deficiente, una mesa rota, manchas en las paredes y algunos hongos en las duchas. El edificio no cuenta con ascensor.

2026-04-04 • via Nuitee
S
Susie • couple • us
7
Super convenient location to the historic district, this hotel oozes charm.
Pros:

easy check-in. Convenient location to the historic district. The Tram stop is just around the corner. The hotel foyer oozes historic charm. The breakfast was very good!

Cons:

No elevator! We had a 3rd floor room which had a tiny corner shower.
The sitting area of the room was a nice bonus, but the chairs are very old and with stained fabric - they need a refresh.

2026-04-03 • via Nuitee
T
Tünde • couple • hu
10
Jó ár érték arányú szállás Gentben
Pros:

Fantasztikus reggeli.

Cons:

Nyikorog a padló, nem volt makulátlan a tisztaság.

2026-04-03 • via Nuitee
L
Lilian • couple • gb
8
Lovely hotel in a central location
Pros:

Historic building, decor, breakfast

Cons:

Missing shower door panel which was never repaired

2026-03-30 • via Nuitee
F
Frédérique • couple • fr
7
Beaucoup de charme
2026-03-28 • via Nuitee
N
Nicolaus • couple • de
7
Tolle Erfahrung; so etwas findet man selten! Klare Empfelung!
Pros:

Das Hotel ist etwas Besonderes: Morbider Charme einer alten Villa. Passt sehr gut zu Gent. Große Zimmer mit originalen alten Möbeln. Sehr gutes Frühstück. Recht ruhige Lage. Perfekter Anschluss mit der Tram in Richtung Innenstadt: Einfach Einsteigen und Smartphone zum Bezahlen an den Scanner halten; fertig.

Cons:

Kein Fahrstuhl vorhanden. Die alten Holzdielen in den Zimmern erzeugen entsprechende Knartschgeräusche beim Gehen. Zudem recht hellhörig. Wir hatten Pech, dass das Pärchen über uns nachts sehr aktiv war…

2026-03-28 • via Nuitee
M
Monique • couple • nl
1
We hebben het verblijf zo kort mogelijk gehouden
Pros:

Niets aangezien we na het zien van de vieze kamer en badkamer meteen vertrokken zijn

Cons:

Schimmel op plafonds en zwarte schimmel in de badkamer. De hele douchecabine zat vol.

2026-03-25 • via Nuitee
G
Gerard • couple • gb
6
It was shabby chic - more emphasis on shabby than chic regrettably - needs investment urgently
Pros:

Dining room and breakfast were excellent

Cons:

My bedroom (1d) needed a major upgrade - specifically the bathroom which was grim.

The location was bad! Yes it was 15 minute walk or bus to a decent pocket of Ghent but the immediacy was very sterile - total lack of local cafes or little restaurants - bit of a no man’s land so be warned !

2026-03-24 • via Nuitee
G
gürkan • couple • de
1
2026-03-23 • via Nuitee
R
Rika • couple • be
5
Cons:

De badkamer was echt oud, onpraktisch en onhygiënisch (schimmel in lavabo!)

2026-03-22 • via Nuitee
C
Carla • couple • es
1
La peor experiencia de mi vida
Pros:

Nada

Cons:

Limpieza pésima, atención nula , nos cobran el desayuno y no existe no se presenta nadie a abrir ni mucho menos servir

2026-03-21 • via Nuitee
S
Senoff • couple • ar
9
Pros:

lugar amplio y muy comodo

2026-03-19 • via Nuitee
K
Kateryna • solo_traveller • gb
9
Pros:

Excellent breakfast with lots of choice !

2026-03-14 • via Nuitee
C
Charlotte • extended_group • fr
10
Pros:

L’endroit est magnifique, à l’ancienne.

2026-03-13 • via Nuitee
P
PATRIK • couple • be
5
Laat het licht uit zodat je niet rond in de kamer moet kijken
Pros:

Goede ligging en heel goed ontbijt

Cons:

Heel verouderde en weinig onderhouden kamers. In kamer 2B lag het stof vinger dik, met wat raggen en schimmel in sommige hoeken van de kamer

2026-03-11 • via Nuitee
• solo_traveller • si
8
2026-03-09 • via Nuitee
R
Ricky • couple • nl
6
Pros:

Super leuke locatie. Leuk gebouw. Prima parking bijgeboekt

Cons:

Badkamer stonk naar riool. Schimmelde groeide stevig rond de randen van het raam in de kamer. Hotel heeft nodig opknapbeurt nodig

2026-03-08 • via Nuitee