Continent Hotel Al Waha Riyadh

Great friendly staff
Hotels feels like home
Breakfast is good and can be improved

Very bad checkout experience despite a pleasant stay

While the room itself was clean, spacious, and comfortable, and I’d like to highlight the exceptional kindness of the young man who helped carry my luggage and assisted with deliveries — my overall experience was unfortunately overshadowed by what happened during checkout.

Despite having fully paid for my stay, I was not allowed to leave the hotel when I returned the room key. I explained that I was running late for a flight, but the staff insisted they had to “check the room” before letting me go, even though there was no minibar, and they already had all my personal information — my phone number, ID, and payment details.

They literally told me “you cannot leave,” which was disturbing and inappropriate, and honestly felt like detention. This kind of behavior is completely unacceptable. This caused be an immense amount of stress, my taxi driver cancelled my trip as I didn’t show up on time.

Additionally, I’d like to note that the gym was uncomfortably hot, despite the A/C being on. The equipment was decent, but the layout was strange and unsafe — the floor is uneven, with multiple levels and hidden steps. I nearly tripped several times. For guest safety, I strongly recommend adding brighter visual markers to the steps.

I would not stay here again, and I do not recommend this hotel to anyone who values speedy checkout.

Excellent property the staff were very friendly

It was a nice hotel in a decent location. 10 min walk to the brand new metro and lots of shopping. As for the hotel, the room was nice, breakfast was decent enough, and the staff was very friendly.

Good hotel for business, walking distance the the famous Tahlya street and quiet area.

I arrived early and was charged an additional half day, i requested a cab to travel to leap 2025 they provided the hotel car which i was charged 300 pounds, on the first day, the porter give the driver the wrong address. When checking out the bell boy Accused me of stealing a towel. Which left me so annoyed, i opend all my Luggage in the middle of the street and showed him.I'd never stole a towel, all he could say was sorry sir Repeatedly which annoyed me even further. I AM NO THIEF. AFTER all the personal time and money i spent to go to Riyadh, my first experience was very bad. This hotel experience was the worst ever. Also the breakfast was poor, next time i will pay more and stay at the double tree or four seasons, going to a hotel like this not worth the stress and being treated like that. Its not 4 star, 2 max !!

Convenient location with good price.

Good

The staff are very professional, friendly and helpful.
The GYM is good
Breakfast is good.

The staff are very professional , helpful and friendly

Good location. Easy access. Good Gym.

Very nice stuff cooperative near to most famous locations

great overall

very nice

I like the price/night vs the offering

This is an excellent hotel that combines value, cleanliness, comfort, great breakfast, and good staff. But to be clear, this is not the 5 start luxury hotel. Riyadh is a bustling city with either very fancy and expensive hotels or lower cost non-brand hotels. This makes it tough for travellers to choose value / lower cost options. This hotel is very recommend.

This stay in this hotel was a very bad experience. Power outage from 5:30 am till 9 am. Not even internet and basic services.
The staff made it even worse by not facilitating help when they were able to.

The staff is very helpful. And the area is very safe. I do recommend this hotel everyone who’s coming to Riyadh.

Heart of Riyadh

In need of refurbishment.