Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Terrace
Family rooms
Garden
Pets allowed
Hiking
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Wonderful breakfast options
Clean and well-maintained rooms
Cons:
High room rates
Noise from nearby bar
Mixed gender spa unfamiliarity

Categories

Cleanliness
9.3
The room was very clean and well-maintained, contributing positively to the overall experience.
Service
9.8
Staff were friendly and accommodating, providing excellent service during the stay.
Location
9.3
The hotel is well-located with beautiful views and easy access to attractions.
Room Quality
9.3
Rooms were cozy, well-equipped, and comfortable, meeting guest expectations.
Amenities
8.8
Good amenities offered, although some guests noted the lack of air conditioning.
Value for Money
8.3
Prices were noted as high by some guests, though many felt the quality justified the cost.
Food and Beverage
9.3
The breakfast variety and quality received high praise from multiple guests.
Overall Experience
9.5
Overall, guests had a wonderful experience with a few minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:39

Property Description

Central Location and Stunning Views
The family-run Bristol hotel in Zermatt offers a peaceful retreat in the heart of the city, conveniently located between the train station and the Klein Matterhorn cable car. Wake up to breathtaking views of the iconic Matterhorn from most rooms, making your stay truly unforgettable.

Convenient Winter Sports Facilities
With easy access to all winter sport facilities and cable cars on foot, Hotel Bristol is a paradise for snow enthusiasts. Rent or buy skis on-site, purchase lift tickets at the front desk, and catch the ski bus right outside the hotel for a seamless winter adventure.

Relaxation and Entertainment
Unwind in the hotel's spa area with a sauna and steam bath, or enjoy a refreshing drink at the cosy bar. The spacious terrace with deckchairs is perfect for soaking up the sun. Plus, guests can take advantage of the free playroom, internet corner, and shuttle service for a truly hassle-free stay.

Book your stay at the Bristol hotel now to experience the perfect blend of comfort, convenience, and relaxation.

Important information:

Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.

Please also note that clothing is not allowed in the wellness area of the hotel.

Guests traveling with children are kindly asked to inform the property about them to clarify the availability of extra beds.

When booking more than 5 rooms, different policies and additional supplements may apply.

From 26.09.2022 there will be no more half board and the restaurant will be closed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.2
Based on 2178 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 9.5
N
Nicola • couple • gb
10
Worth the Extra Expense
Pros:

Easy to find and in a good location, close to shops, cafes and restaurants. The room was expensive (so is Zermatt!), but worth the treat. I's paid for a mountain view, and boy, did we have a view! We had two sets of patio doors leading on to an enormous balcony which had chairs, tables and a large double bed shaped lounger complete with blankets. Best of all, was the view of the Matterhorn. We didn't even go out for dinner that night as we wanted to make the most of it. We bought salads and sat on the balcony. The room itself, was spacious, very cleaned and equipped with everything you could want. The staff were friendly and there was a huge choice of good quality food at breakfast time.

Cons:

Leaving

2026-06-27 • via Nuitee
S
Steffi1988 • couple • ch
8
Tolle Unterkunft mit mega Frühstück
Pros:

- wir wurden sehr freundlich empfangen
- unsere Terrasse am Zimmer im 1. Stock war super schön
- das Frühstücksbuffet war sehr gross mit super viel Auswahl und sogar einigen Selbermachen-Stationen
- extra Raum für Gepäckaufbewahrung mit Duschen und Toiletten

2026-06-27 • via Nuitee
C
Carol • solo_traveller • us
10
I would stay there again!
Pros:

Incredible view from balcony of Matterhorn

2026-06-27 • via Nuitee
S
Salome • solo_traveller • ch
9
2026-06-26 • via Nuitee
T
Teresa • family_with_children • us
9
Beautiful hotel with wonderful host that was willing to take her time to tell guests all of the wonderful things they co
Pros:

The hotel was clean and conveniently located. Staff very helpful in directing guests for activities and tours.

Cons:

No air conditioning

2026-06-26 • via Nuitee
N
natacha • extended_group • ch
8
2026-06-25 • via Nuitee
C
Carolyne • couple • gb
8
A lovely hotel,ideally located, only minutes away from tbe centre of the village. The room was very clean and had everyt
Pros:

The property was conveniently located and very clean. The spa was also good.

Cons:

We weren’t offered a robe for the spa when we checked in and weren’t told we needed to ask for one at reception.

2026-06-24 • via Nuitee
Y
yuyu • solo_traveller • jp
8
Pros:

部屋からマッターホルンが見えて素敵でした
テラスにはチェアーがありコーヒーを飲みながらマッターホルンを眺めていました。

2026-06-24 • via Nuitee
C
Canela • solo_traveller • ar
10
2026-06-24 • via Nuitee
C
Corinne • solo_traveller • ch
9
2026-06-23 • via Nuitee
T
Teodora • couple • rs
10
2026-06-21 • via Nuitee
C
Christine • solo_traveller • ch
9
Excellent séjour
Pros:

La chambre très propre est bien située avec une vue exceptionnelle sur le Cervin .
Le petit-déjeuner excellent avec ses divers produits régionaux, vraiment très bien.

Cons:

Changer le mélangeur du lavabo de la salle de bain !

2026-06-21 • via Nuitee
D
David • solo_traveller • us
9
We enjoyed the stay there. And appreciated one of the reception who came from Schweden. She is extremely friendly and
Pros:

The room is large. The location is very convenient.

Cons:

The bath room is very narrow and long. I think they want to fit it with a tub. If they remove the tub, and install a shower, it should be much nicer.

2026-06-21 • via Nuitee
K
KimHoong • solo_traveller • sg
10
2026-06-20 • via Nuitee
Y
Ying • solo_traveller • cn
9
2026-06-20 • via Nuitee
H
Hetal • couple • gb
10
An unforgettable stay made extra special by the stunning Matterhorn view, thoughtful service, and warm hospitality.
Pros:

Amazing location in Zermatt. We were upgraded to a room with a Matterhorn view, which was the highlight of our trip. The room was beautiful and very clean, the staff were friendly, and the spa was excellent. We were initially hesitant about the nude policy in the spa, but fortunately we had it to ourselves and really enjoyed it. The free shuttle service to and from the station was very convenient.

Cons:

Nothing significant to mention.

2026-06-20 • via Nuitee
J
Jeff • solo_traveller • us
9
Great place to stay in the heart of Zermatt!
Pros:

The staff were great and the room was very comfortable. Breakfast had a great variety and was good.

Cons:

The narrow bathtub/shower

2026-06-20 • via Nuitee
M
Matthias • solo_traveller • ch
10
2026-06-18 • via Nuitee
A
Antonio Francisco • family_with_children • es
9
2026-06-17 • via Nuitee
W
Wan-Chen • extended_group • tw
10
2026-06-16 • via Nuitee