Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Hotels
•
Holiday Inn Express
8.4 (898 reviews)
2055 Robertson Road, Ottawa, Ontario , Ottawa , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Pool closed
Poorly finished renovations

Categories

Cleanliness
8.06
There were complaints about recent renovations that were poorly finished, affecting the overall impression of cleanliness.
Service
9.03
Multiple reviews praised the friendly and helpful staff, creating a positive impression of service.
Location
8.57
The location was positively noted for convenience, particularly for family visits.
Room Quality
8.22
Rooms were described as spacious with mixed reviews on maintenance; however, overall comfort was noted.
Amenities
7.55
The pool being closed was a significant disappointment for some guests, lowering the amenities rating.
Value for Money
8.51
Guests felt the hotel offered good overall value based on the experience.
Food and Beverage
8.66
Breakfast options received positive feedback with lots of variety.
Overall Experience
8.63
Despite some issues with amenities and cleanliness, the overall experience was generally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:42

Property Description

Modern Rooms with Essential Amenities
Experience comfort and convenience at Holiday Inn Express Hotel and Suites Ottawa West- Nepean. Our air-conditioned rooms feature 32-inch flat-screen TVs, work desks, coffee makers, hairdryers, and ironing facilities. Stay connected with free WiFi and enjoy a good night's rest with our cozy beds and refrigerators.

Fitness and Relaxation Facilities
Maintain your workout routine in our well-equipped gym or take a refreshing dip in the indoor pool. Unwind after a long day of sightseeing or business meetings and feel rejuvenated for the next day's adventures.

Convenient Location and Nearby Attractions
Located just a short drive from Downtown Ottawa, our hotel offers easy access to popular attractions like Britannia Bay Beach and Cedar Hill Golf and Country Club. With the airport also in close proximity, your travel plans are made hassle-free. Book now for a memorable stay at Holiday Inn Express Hotel and Suites Ottawa West- Nepean.

Important information:

Guests who would like to book a King Suite with the hot tub must contact the hotel staff with a special request.
Please note that The property has been under renovation since January 1 until further notice.
Please note that The pool is closed until March 2026.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Jan 21, 2026 until Sun, Feb 15, 2026
Swimming pool: Closed from Thu, Jan 29, 2026 until Sat, Feb 28, 2026
Fitness center is closed from 2026-02-15 until 2026-01-21
Fitness center is closed from 2026-02-28 until 2026-01-29

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 898 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.22
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.66
Overall Experience: 8.63
A
Amighi • family_with_children • ca
10
2026-02-11 • via Nuitee
J
Jody • couple • ca
10
We come here at least twice a year. For shopping and went to Sens game. Perfect location to enjoy the Ottawa area
Pros:

Rooms are large and very comfortable. Great parking. Staff are wonderful. Very clean facilities. Perfect location between Kanata and Downtown Ottawa. Have stayed here before and will stay here again. Highly recommend

2026-01-30 • via Nuitee
J
Joanne • family_with_children • ca
9
The staff were very helpful and friendly
2026-01-29 • via Nuitee
A
Aaron • family_with_children • ca
9
Pros:

Close to our activity

Cons:

Renovation

2026-01-26 • via Nuitee
R
Rocheleau • solo_traveller • ca
8
2026-01-26 • via Nuitee
B
Bonnie • family_with_children • ca
1
Won’t be back and sharing my experience with others
Pros:

The sausages were dry. No pancakes left. Coffee pot was empty.

Cons:

I wasn’t told the pool was closed.the main reason for booking there so my grandson could go swimming.I searched web for best price and when I got there I got what they charge.

2026-01-26 • via Nuitee
S
Selvan • couple • ca
8
2026-01-19 • via Nuitee
A
Abelardo • solo_traveller • ca
8
2026-01-19 • via Nuitee
T
taiwo • couple • ca
10
2026-01-18 • via Nuitee
S
Steven • couple • ca
10
2026-01-16 • via Nuitee
N
Navid • couple • ca
10
It was nice, clean and comfortable.
Pros:

The location was very nice and the room was so nice and clean and was very comfortable and big.

Cons:

In the washroom instead of using curtain for bath tub it’s better I think to have like a glass wall.

2026-01-10 • via Nuitee
C
Carol • couple • ca
5
Pros:

It was close to where we had to be

Cons:

It could use a freshen up

2026-01-10 • via Nuitee
A
Andrew • family_with_children • ca
6
2026-01-09 • via Nuitee
C
Corey • couple • ca
8
Pros:

Tasty breakfast included

2026-01-06 • via Nuitee
D
Dumont • family_with_children • ca
8
Cons:

La piscine était fermée et aucune indication le disais sur le site lors de la réservation

2026-01-04 • via Nuitee
Y
youbaiyed • couple • ca
6
2026-01-04 • via Nuitee
A
Anas • couple • us
1
The room had no heating during extreme cold (-21°C). Staff refused to change rooms, and my one-year-old child became ill
Pros:

Nothing

Cons:

Unfortunately, nothing due to the lack of heating and poor handling of the situation.

2026-01-04 • via Nuitee
C
Cathy • family_with_children • ca
8
Plaisant
Pros:

La grandeur de la chambre et le déjeuner

Cons:

La piscine fermée et le tapis de la chambre

2026-01-03 • via Nuitee
J
Jose • family_with_children • ca
10
2026-01-02 • via Nuitee
L
Lynn • solo_traveller • ca
10
it was great, except fhe pool was closed and under repair and was not advised until check in.
Pros:

it was great

Cons:

did not like the fact that the pool was under repair and closed, which is one reason I picked this hotel, otherwise I would have gone to Comfort Inn and it would have cost me about 60 dollars cheaper per night.

2026-01-01 • via Nuitee