Hotel Bahia Chac Chi

Hotels
8.3 (1289 reviews)
Avenida Rueda Medina, lote 12,mza 8, smza 01, Colonia Centro , Isla Mujeres , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Luggage storage
Safety deposit box
Tour desk
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location close to ferry and amenities
Cons:
No breakfast included
Some noise from air conditioning units

Categories

Cleanliness
8.16
Rooms were generally clean and well-maintained, with some minor complaints about noise from the air conditioning.
Service
9.13
Staff were consistently described as friendly, helpful, and professional.
Location
9.17
The location is praised for being close to the ferry, downtown, beaches, and restaurants.
Room Quality
8.12
Rooms were spacious and comfortable, although some issues with room assignments were noted.
Amenities
7.65
Limited amenities mentioned, but adequate for comfort. Some guests expected breakfast that was not provided.
Value for Money
8.61
Generally viewed as a good value, but some criticisms on pricing for the overall services.
Food and Beverage
7.16
No breakfast included and some guests felt the cost did not justify the lack of food options.
Overall Experience
8.43
Overall enjoyment of the stay, despite minor issues, with many guests looking to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:19

Property Description

Luxurious Stay in Isla Mujeres

Located in Isla Mujeres, Mexico, the Bahia Chac Chi - Adults Only hotel offers a perfect blend of comfort and convenience. Comfortable Accommodations await with private balconies in each room, complemented by an on-site restaurant for a delightful dining experience.

Guests can indulge in the hotel's amenities, including free wireless internet, an outdoor swimming pool, and in-room work desks for added convenience. Leisure and Relaxation are easily accessible at this hotel.

Explore the wonders of Isla Mujeres with ease, as the hotel's proximity to archaeological sites, snorkelling locations, lighthouses, and turtle farms provides ample Adventure Opportunities. Book your stay now and experience the beauty of Isla Mujeres at Bahia Chac Chi - Adults Only.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1289 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 7.65
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 8.43
I
Iqjot • family_with_children • ca
8
2026-04-03 • via Nuitee
K
Kris Horn • family_with_children • us
8
Cons:

The shower did not have hot water. Barely Luke warm and only hand held shower head worked. Other than that it was a lovely place to stay

2026-04-01 • via Nuitee
G
Giorgio • solo_traveller • it
8
Pros:

Struttura vicina al molo per il traghetto e alla playa norte, possibilità di lasciare i bagagli e di fare una doccia anche dopo il checkout

Cons:

Basica e sanitari non recenti

2026-03-28 • via Nuitee
J
James • couple • nz
10
Pros:

They gave out beach towels

2026-03-28 • via Nuitee
L
Larry • couple • us
8
2026-03-28 • via Nuitee
A
agustina • couple • ar
10
2026-03-27 • via Nuitee
S
Shanna • family_with_children • us
10
2026-03-22 • via Nuitee
M
Matias • extended_group • ar
7
2026-03-19 • via Nuitee
ÉRIC • couple • fr
5
2026-03-19 • via Nuitee
1
159mikkih • Friends getaway
8
Easy to find
Pros:

Clean and easy to find. The front desk was helpful and pleasant, only two towels, view was of dirty rooftops. No "extras".

2026-03-17 • via Tripadvisor
G
Gabriela • family_with_children • ie
8
2026-03-15 • via Nuitee
L
Laurie • family_with_children • us
1
2026-03-15 • via Nuitee
G
Giuseppe • family_with_children • it
10
2026-03-14 • via Nuitee
A
alessia • couple • it
4
Per me è NO
Pros:

La posizione è comodo di fronte al ferry, quindi ok per una notte

Cons:

Purtroppo la pulizia.
Sporco.
Il bagno senza finestra ma anche senza areazione, questo ha fatto sì che si formasse la muffa in tutto in bagno e l’odore andava in tutta la stanza. Non cambiano gli asciugamani giornalmente, noi abbiamo fatto 3 notti ed erano sempre le stesse. Lenzuola macchiate.
Aria condizionata impossibile utilizzare di notte per il rumore assordante. Se vi assegnano la camera interna, farete sul ballatoio, questo fa sì che la privacy sia pari a 0 e se qualcuno rientra tardi la notte con tono di voce medio sicuramente verrete svegliati.

2026-03-14 • via Nuitee
M
Mateo • solo_traveller • es
8
Pros:

Lo que más me gustó fue la decoración y la ubicación

Cons:

Se iba la luz de la habitación y del baño, la ducha salía con muy poca presión

2026-03-14 • via Nuitee
E
Emil • couple • it
8
Ci siamo trovati molto bene!
Pros:

Struttura pulita, accogliente, zona perfetta e centrale e camera ampia e luminosa con terrazzo.

Cons:

L’unica cosa negativa è stata che la piscina è aperta fino alle 20 e tempo che torni dalla spiaggia non hai tempo di usufruirne, consiglierei di prolungare la possibilità di accesso.

2026-03-08 • via Nuitee
M
MEIRAV • family_with_children • il
7
Pros:

החדר גדול ונקי, המיקום טוב. ממש מול המעבורת וכמה דקות הליכה מהחוף הצפוני והרחוב הראשי.

Cons:

החדר מאוד בסיסי. המזגן מקפיא בלי יכולת לעלות את המעלות. אצלנו בחדר היה חלון בלי וילון שדרכו נכנס המון אור בבוקר. כשביקשנו להחליף חדר נענינו בשלילה (היינו בסופשבוע והמלון היה מלא). עם זאת, לא סידרו את המזגן וגם לא את החלון.

2026-03-05 • via Nuitee
L
Luiz PR • family_with_children • br
7
Ótima localização, mas sem serviço de concierge
Pros:

Localização excelente. Ao lado do ferry e próximo do centrinho turístico. Antes do check in e depois do check out pudemos acessar a piscina e há local apropriado para deixar as malas durante esse tempo. Há bebedouro, banheiros e uma ducha coletiva no local da piscina. Seria perfeito se houvesse uma ducha em local reservado.

Cons:

O site informa serviço de concierce, mas isso não existe no local. Ofertar serviço sem ter, deveria ser causa de redução do valor da diária. As informações turísticas foram repassadas pelo próprio pessoal da recepção. As dicas foram excelentes, mas creio que faltou um pouco de pró-atividade, pois repassadas somente depois de solicitadas. Ausência de café da manhã tb me fez repensar o custo-benefício da diária. Não permitiram check in antecipado, sendo que usurpam o tempo de 3h da diária para limpeza do quarto (isso era 2h, mas de um tempo pra cá tem sido aumentado pelos hotéis em geral). Horário da piscina reduzido restringe ou até inviabiliza o uso (até 6 pm). Uma série de regras e restrições que deveriam ser colocadas no site, e não simplesmente entregues ao cliente no momento do check in (vide foto). Sou extremamente contra esse tipo de postura de alguns estabelecimentos, por isso sempre reportarei na avaliação.

2026-03-05 • via Nuitee
A
Agostina • extended_group • ar
10
Excelente lugar para pasar una noche y recorrer la isla
Pros:

La vista, la ubicación y muy cómoda la habitación

2026-03-03 • via Nuitee
A
Arthur • couple • ca
9
2026-03-02 • via Nuitee