Pullman Adelaide

Hotels
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Pullman Hotels and Resorts
8.6 (3117 reviews)
16 Hindmarsh Square , Adelaide , au

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Unprofessional staff behaviour
Smell from shower drain
Average breakfast variety

Categories

Cleanliness
7.85
The shower drain smelled, indicating cleanliness issues.
Service
8.35
Some staff behaved unprofessionally, impacting the overall service experience.
Location
9.35
Excellent location, easy access to Rundle Mall, shops, and parks.
Room Quality
8.85
Nice bed, good overall quality.
Amenities
8.35
Hotel facilities are acceptable with room for improvement.
Value for Money
8.85
Standard quality for this hotel tier.
Food and Beverage
8.35
Breakfast variety is average.
Overall Experience
8.85
Mixed feelings due to staff issues, but location and comfort were good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:44

Property Description

Prime Location in Adelaide's City Centre
Situated on Hindmarsh Square, Pullman Adelaide offers easy access to popular attractions like Rundle Street's boutiques and the Barossa Valley.

Luxurious Rooms with Modern Amenities
Each of the 308 rooms features stylish decor, ergonomic work-desks, LCD TVs, and plush bedding. Some rooms even boast furnished balconies for a touch of elegance.

Relaxation and Dining Options
Guests can unwind in the lap pool, stay active in the fitness centre, and savor delicious meals at Salt restaurant and bar. In-room WiFi and an Executive Lounge add to the convenience and comfort.

Book your stay at Pullman Adelaide for a perfect blend of luxury and convenience in Adelaide's vibrant city centre.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 55 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 2 years old stay for free when using an available extra bed.
    People 3 years old and over stay for AUD 85 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3117 reviews
Cleanliness: 7.85
Service: 8.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 8.85
C
Cassandra • couple • au
9
2026-05-02 • via Nuitee
O
Olivia • couple • nz
9
2026-05-02 • via Nuitee
G
Gulnur • solo_traveller • au
8
2026-04-30 • via Nuitee
• couple • au
10
2026-04-29 • via Nuitee
F
Fitzy • solo_traveller • au
9
2026-04-27 • via Nuitee
N
nirmal • solo_traveller • au
7
Pros:

Location. Room size was good

Cons:

Old furniture, old AC
Lights not working
Gloomy and dim

2026-04-26 • via Nuitee
M
Mark • couple • au
9
2026-04-26 • via Nuitee
J
Jo • family_with_children • au
1
Not 5 star, more like 1 star
Pros:

Going home

Cons:

We made a booking to stay for 1 night as a treat for my birthday. After arranging an early check in, I contacted the hotel on 2 seperate occasions to ensure this was all arranged, explaining we had plans and required access to the room. I was reassured on both occasions this was all arranged. Arrived at the hotel just after 10 to be told there was no room ready and no record of my request. I showed evidence of the discussions with the hotel. It’s noted the person who checked us in really did his best to try and rectify this situation and was polite and apologetic.

Waited an hour for a room to be cleaned. Went to the room, it was set up for 2 people (there was 3 of us) and the room smelt like I can only describe that someone has smeared excrement in every part of the room and bathroom. It was nauseating and eye watering. We called reception and maintenance arrived and it was clear they knew there was an issue with this room and went direct to source. He finished by saying no one can stay in the room and we’d have to be moved.

Eventually we got to another room at midday and once again, only set up for 2 people. Called reception and asked for more towels, robes etc. By now we’d had to cancel my birthday lunch reservation at a nearby restaurant, so we ordered room service, which arrived cold, not as the menu specified, with set of 1 cutlery for 3 people, no napkins and 2 sauce for 3 meals. 45 mins later we’re still waiting for the towels / robes so we can go for a swim. Call reception again and they finally arrive.

Went for a swim, pool was nice, although they forgot to put the ceiling above the pool (open pipe work etc), jacuzzi had tiles missing making it sharp and when sitting in the jacuzzi there was a dangerous open air suction, perfectly positioned to bruise my lower left leg. The sauna / steam room takes around a hour to heat up (not kept on so you have to switch it on and wait for them to heat up).

2026-04-24 • via Nuitee
R
Roel • family_with_children • au
9
Nice and Accessible.
Pros:

There was a heated pool good for freezing days. Also, its very accessible to shops,cafe and Rundle mall.

Cons:

There’s no parking lot.However,you can avail valet for your convenience to take your car to the nearest parking.Also, the ceiling in the pool area is unfinished.

2026-04-23 • via Nuitee
S
Sam Berry86 • family_with_children • au
9
2026-04-23 • via Nuitee
J
Justine • couple • au
8
2026-04-23 • via Nuitee
N
Nola • solo_traveller • au
10
Easy work trip
Pros:

Comfort and affordability

Cons:

Nothing

2026-04-22 • via Nuitee
K
Kathy • solo_traveller • au
10
One stop shop
Pros:

Comfort, bed, space, shower, toiletries, hairdryer, tea selection

Cons:

N/A

2026-04-22 • via Nuitee
R
Raeleen • couple • au
9
perfect location, walking distance to the tram and Rundle Mall
Pros:

friendly service

Cons:

helpfulness

2026-04-20 • via Nuitee
M
Michael • solo_traveller • au
9
Almost faultless Highly enjoyable with excellent facilities, staff and service.
Pros:

My room was very well appointed, which include a ver satisfactory work desk and chair.The bedding was excellent. I especially enjoyed the fact my room had a nice balcony and a door which was openable. The location on Hindemarsh sq was both lovely and convenient for everything I needed. The gym was more than adequate and the indoor heated swimming pool and spa was good. The in room entertainment system, including the ability to cast,nwas top rated. My 8 night stay was very good.

Cons:

Uncontrolled children in swimming pool and spa area. Also both could have been a little warmer. I think there should a period in which children are banned ( and this be well advertised and monitored) as irresponsible, thoughtless and inconsiderate parents either won’t or can’t control their offspring which ruins it for other guests. Also perhaps a little more lighting in the main part of the room but only a very minor point.

2026-04-20 • via Nuitee
P
Paul • solo_traveller • au
10
2026-04-20 • via Nuitee
S
simpson • couple • au
8
Necessary
Cons:

Exploiting the public on the gather round

2026-04-17 • via Nuitee
J
jessicca • solo_traveller • au
6
Pros:

Parc restuarant food was good

Cons:

Beds where tiny, parking was exspensive

2026-04-17 • via Nuitee
J
Joshua • family_with_children • au
10
2026-04-17 • via Nuitee
B
BrisbaneSmiley • Couples • Brisbane, Brisbane Region, Queensland
6
Well located hotel in Adelaide
Pros:

The hotel is ideally located near the city centre. Check in and out was painless. We have stayed in many five star hotels across North America and the Asia Pacific and the Pullman is nearly there but not quite. The room/suite was clean and well appointed no complaints there. Housekeeping does a good job of maintaining the rooms however smaller details are lacking elsewhere. Whether that be used room service trays being left in hallways outside rooms for well over 18 hours or other items or used glasses being left in common areas for over 24 hours, these things detract from the appearance fo the hotel. We also had a poor experience in the hotel resturant one evening where our meals were forgotton. The resturant manger was lovely when addressing the issue but at this level of hotel guests expects more. If it wasn't for the Club Lounge and the lovely gentleman who was in charge there I don't think would return.

2026-04-15 • via Tripadvisor