Pullman Adelaide

Hotels
•
Pullman Hotels and Resorts
8.6 (3268 reviews)
16 Hindmarsh Square , Adelaide , AU

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Unprofessional staff behaviour
Smell from shower drain
Average breakfast variety

Categories

Cleanliness
7.85
The shower drain smelled, indicating cleanliness issues.
Service
8.35
Some staff behaved unprofessionally, impacting the overall service experience.
Location
9.35
Excellent location, easy access to Rundle Mall, shops, and parks.
Room Quality
8.85
Nice bed, good overall quality.
Amenities
8.35
Hotel facilities are acceptable with room for improvement.
Value for Money
8.85
Standard quality for this hotel tier.
Food and Beverage
8.35
Breakfast variety is average.
Overall Experience
8.85
Mixed feelings due to staff issues, but location and comfort were good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:44

Property Description

Prime Location in Adelaide's City Centre
Situated on Hindmarsh Square, Pullman Adelaide offers easy access to popular attractions like Rundle Street's boutiques and the Barossa Valley.

Luxurious Rooms with Modern Amenities
Each of the 308 rooms features stylish decor, ergonomic work-desks, LCD TVs, and plush bedding. Some rooms even boast furnished balconies for a touch of elegance.

Relaxation and Dining Options
Guests can unwind in the lap pool, stay active in the fitness centre, and savor delicious meals at Salt restaurant and bar. In-room WiFi and an Executive Lounge add to the convenience and comfort.

Book your stay at Pullman Adelaide for a perfect blend of luxury and convenience in Adelaide's vibrant city centre.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Location

Guest Reviews

8.6
Based on 3268 reviews
Cleanliness: 7.85
Service: 8.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 8.85
H
Hayden • couple • au
3
Pros:

It was nice and clean.

Cons:

Ordered flowers to be in the room on arrival, flowers were not in the room. Had to go down and talk to staff about the flowers finally was sorted but the surprise was ruined.

Woke up to a fire alarm going off, staff never explained what happened was let back in the hotel with no communication about fire. Very poor communication

2026-09-19 • via Nuitee
S
Sherryn • family_with_children • au
10
2026-09-18 • via Nuitee
S
Sarah • couple • au
7
2026-09-17 • via Nuitee
C
Cecilia Silvanus • solo_traveller • my
9
2026-09-16 • via Nuitee
P
Pawlowski • family_with_children • au
10
Everything was great, we will be back.
Pros:

They went above and beyond to make my daughter's birthday a weekend to remember, they even left cake in our room for her. The staff were amazing, the location was fantastic and the facilities were brilliant. We will staycation here again.

2026-09-13 • via Nuitee
P
Paul • solo_traveller • au
9
Great staff, location and I'll come back again
Pros:

Staff were really friendly and helpful. Karl in particular, who made sure to check how I was and made sure he did his best to make the check in smooth and my stay comfortable.

2026-09-12 • via Nuitee
M
mirna • family_with_children • au
7
2026-09-12 • via Nuitee
L
Lisa • couple • au
9
2026-09-10 • via Nuitee
S
sharon • solo_traveller • au
9
Pros:

Room iis well presents with good ameboties.

Cons:

There was a lot of items missing at breakfast and kept having to wait. Could have done with more staff on to keep buffet rrplenished.

2026-09-10 • via Nuitee
M
Michael • solo_traveller • au
10
Pros:

Great location

Cons:

Everything

2026-09-09 • via Nuitee
A
Anjana • couple • au
7
2026-09-08 • via Nuitee
C
Corey • family_with_children • au
9
Very satisfying.
Pros:

The only let down was the buffet breakfast couldn't keep up with demand, in saying that I think the restaurant was extremely busy.

Food, variety and staff were awesome !!!

Thank you.

Cons:

N/A.

2026-09-07 • via Nuitee
S
Silvia • couple • au
3
2026-09-07 • via Nuitee
S
Sarah • family_with_children • au
8
2026-09-06 • via Nuitee
J
Joanna • solo_traveller • au
9
Pros:

Location and ease of check in and out.

Cons:

Nothing

2026-09-06 • via Nuitee
W
Walid • family_with_children • au
10
2026-09-05 • via Nuitee
D
Dave • solo_traveller • au
7
Bathroom needs work
Pros:

Comfortable room & bed. Well located.

Cons:

I received a room with a disability bathroom which was not great. Bathroom had a drainage smell and was generally a bit old and tired, needs a major uplift. TV remote was temperamental and only worked intermittently even after the concierge came to assist which annoyingly it did for him but not for me

2026-09-04 • via Nuitee
M
Mcgregor • solo_traveller • au
10
2026-09-03 • via Nuitee
C
Clare • solo_traveller • au
8
2026-09-02 • via Nuitee
C
Cameron • solo_traveller • au
5
Just somewhere to sleep.
Pros:

Comfy bed.

Cons:

Asked for early check-in and never received a clear answer, when I arrived at the hotel they promised a call when the room was ready…they never called.
If early check-in in is not possible or highly unlikely, hotel staff should just say do.
I didn’t get the opportunity to use any hotel facilities because it was a one night stay and got to my room late due to commitments and the lack of a call to advise the room was ready. The coffee pod machine was not appropriately cleaned, I had to pump tanks of water through before making a coffee. Only 4 coffee pods, 2 decaf, were provided!!
It is hard to work out how this hotel achieves 5 star status. Charging a fee to do a bed turndown is outrageous at 5star. No toothbrush, only for a suitcase stand for a small suitcase. Larger suitcase needs to be opened on the floor.

2026-08-31 • via Nuitee