Pullman Adelaide

Hotels
•
Pullman Hotels and Resorts
8.6 (3161 reviews)
16 Hindmarsh Square , Adelaide , au

listing image 1
Show all photos
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Golfing on site
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Unprofessional staff behaviour
Smell from shower drain
Average breakfast variety

Categories

Cleanliness
7.85
The shower drain smelled, indicating cleanliness issues.
Service
8.35
Some staff behaved unprofessionally, impacting the overall service experience.
Location
9.35
Excellent location, easy access to Rundle Mall, shops, and parks.
Room Quality
8.85
Nice bed, good overall quality.
Amenities
8.35
Hotel facilities are acceptable with room for improvement.
Value for Money
8.85
Standard quality for this hotel tier.
Food and Beverage
8.35
Breakfast variety is average.
Overall Experience
8.85
Mixed feelings due to staff issues, but location and comfort were good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:44

Property Description

Prime Location in Adelaide's City Centre
Situated on Hindmarsh Square, Pullman Adelaide offers easy access to popular attractions like Rundle Street's boutiques and the Barossa Valley.

Luxurious Rooms with Modern Amenities
Each of the 308 rooms features stylish decor, ergonomic work-desks, LCD TVs, and plush bedding. Some rooms even boast furnished balconies for a touch of elegance.

Relaxation and Dining Options
Guests can unwind in the lap pool, stay active in the fitness centre, and savor delicious meals at Salt restaurant and bar. In-room WiFi and an Executive Lounge add to the convenience and comfort.

Book your stay at Pullman Adelaide for a perfect blend of luxury and convenience in Adelaide's vibrant city centre.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Sauna is closed from 2026-07-12 until 2026-06-10
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 55 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 2 years old stay for free when using an available extra bed.
    People 3 years old and over stay for AUD 85 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3161 reviews
Cleanliness: 7.85
Service: 8.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 8.85
A
Amy • family_with_children • au
9
Fab place for our fam staycay!
Pros:

Staff are incredibly friendly and provide great customer service! Clean and comfortable rooms in a great location. Kids loved the pool!

Cons:

NA

2026-06-12 • via Nuitee
R
Ryan • solo_traveller • au
10
Great stay all round, everything I needed and wanted all in one place, staff were the standout
Pros:

fantastic friendly staff, very helpful, catered to my needs as a vision impaired traveler, went above and beyond. Rooms well appointed, very spacious and the bath was exceptional!!!

Cons:

breakfast was expensive,

2026-06-11 • via Nuitee
L
LEI • family_with_children • au
3
Great location but a total noise nightmare for family sleep and severe hygiene/safety issues
Pros:

The hotel is in a fantastic location, very convenient for exploring Adelaide. The street views from downstairs are lovely, and it is incredibly close to dining and shopping streets with a wealth of restaurant choices. The staff were universally friendly, professional, and had a great attitude.

Cons:

However, our family trip was deeply compromised by a severe lack of sleep. We spent nearly $900 AUD in total for 2 nights for two adjacent rooms, including the $70 parking fee. Despite paying the exact same rate, my room was significantly smaller than the other one. To make matters worse, both rooms were crammed into the worst noise trap right next to the elevator dead-end. The noise wasn't from a single neighbor, but rather the constant foot traffic and endless doors slamming from people going in and out of the entire hallway all night long.I suffered total insomnia the first night. On the second night, I had to stuff heavy throw under the door frame just to survive. Yet, we were still repeatedly shocked out of our sleep by sudden, loud door-slamming noises in the hallway. Both rooms also faced a multi-story car park, where the sharp screeching of tires squealing as cars spiraled up and down the ramps, along with piercing brakes, echoed loudly and startled us awake all night.Most alarmingly, there were severe facility and hygiene issues. The bathroom sink in one room had a dangerous visible crack. There was also a suspicious blue stain on the toilet seat that wouldn't come off. To top it off, there was no bin in the bathroom at all, and the bedroom bin had no plastic liner, meant only for dry recyclables. Instead, they just provided two tiny paper bags (like airplane sickness bags) in the bathroom, which immediately soaked through and ripped open when we put used wet wipes inside.When I called the front desk on the second night to complain about the noise and the crack, the staff were polite but admitted the hotel was full and could not change our rooms; they only provided earplugs after I explicitly requested them, which did not help the children at all. This fell completely short of my expectations for a 5-star property, and it was deeply disappointing.

2026-06-09 • via Nuitee
M
Misty • solo_traveller • au
10
Pros:

Everything,luxury at its best

Cons:

Nothing

2026-06-09 • via Nuitee
C
Charmaine • solo_traveller • au
9
City getaway
Pros:

Location and staff were amazing.
Facilities were great

Cons:

The rooms definitely need an update to compete with other newer hotels.

2026-06-09 • via Nuitee
C
Clare • couple • au
9
Very enjoyable & comfortable
Pros:

Great location & attentive staff. Lovely hotel

2026-06-09 • via Nuitee
J
Johannes • couple • nz
9
2026-06-09 • via Nuitee
D
Dannielle • solo_traveller • au
10
I had an amazing stay at the Pullman Adelaide and highly recommend to anyone who values comfort!
Pros:

Every single interaction with staff was exceptional. You made me feel really welcome, without being overbearing! The bed was unbelievably comfortable, the view from the balcony was amazing, the bath was incredible and OMG, the food was delicious!! I hope i can come and stay again soon!

Cons:

I didnt have time to use the pool.

2026-06-08 • via Nuitee
F
Fakhruz zaman • couple • au
10
2026-06-08 • via Nuitee
I
Ian • extended_group • au
10
Great Location and Wonderful Place To Stay
Pros:

The Bacon was a bit dry, apart from that Breakfast was Great. All other meals in the hotel were Great. Food was great. The Staff were amazing and very helpful to change anything that needed to happen for you..

Cons:

Nothing, I Really Enjoyed My First Time To Adelaide, Hotel Was Fantastic, Great Location The Rooms Were Amazing And Plenty Of Space, The Staff Were Amazing,

2026-06-06 • via Nuitee
A
Alma • family_with_children • au
10
Definitely coming back
Pros:

The location is close to shops and restaurants, friendly staff and comfortable bed.

Cons:

Nothing to dislikes

2026-06-06 • via Nuitee
B
Ben Neale • solo_traveller • au
10
Pros:

Staff are great

Cons:

Not much

2026-06-05 • via Nuitee
J
Jemma • couple • au
10
Fantastic!
2026-06-05 • via Nuitee
A
Anne • family_with_children • us
9
2026-06-04 • via Nuitee
M
Michael • solo_traveller • au
8
2026-06-03 • via Nuitee
W
Weatherley • solo_traveller • au
9
2026-06-01 • via Nuitee
R
Raymond • solo_traveller • au
9
2026-05-31 • via Nuitee
N
Nathan • couple • au
10
2026-05-30 • via Nuitee
J
Jeuel • family_with_children • au
10
2026-05-29 • via Nuitee
T
Tom • solo_traveller • au
9
Very good
Pros:

Proximity. Bar. Staff.

Cons:

Portions of mains.

2026-05-29 • via Nuitee