The Ritz-Carlton, Los Angeles

We spent a day and half at this hotel over Christmas and absolutely loved every minute.

This location is modern and stylish and the staff are polished but also very warm.

We enjoyed the Club Lounge and amenities. All were top notch.

The staff are so kind and charming. Josh in the Lounge and Harrison at the Front Desk were among our favorites.

We enjoyed the easy enclosed walk to the J.W. Lobby and the excellent bar there as well.

We can't wait to return to this property.

I mean, it’s the Ritz. Wonderful luxurious stay.

great rooms and great staff definitely worth the stay !

The property was a bit less than expected, it feels a little dated, the lobby is very small, not many dining options - need to go to Marriott next door… for such an expensive room, it was below my expectation. The service was good mostly, except for 1 lady, Christine at the front desk, she was just plain rude the few times I’ve had to talk to her. The room was fine, nothing special, just a standard room. The great thing about it is that it’s close to Crypto arena, less than 10 min to USC, lots of restaurants near by in LA LIVE, nice movie theater across the street… so overall I’d stay here again.

My husband and I spent a Saturday night at the Ritz Carlton before taking the train. We had a corner king room. It was huge The views were great out the 2 corner windows The room had a huge bathroom bedroom area with couch and table and large closet The service was great and they ordered a cab for our short trip to the train station Our room was on the 24th floor so there was no street noise We felt 100% safe in the area downtown and I had been a little concerned after the problems in the area the weeks before

Exceptional service and staff. Clean and comfortable room. Beds very comfortable. Great dining options. Great location!

This place is dirty and distrusting. There was either food or vomit smeared into the cushion chairs around the jacuzzi. There were used dirty pull ups all around the pool area. Dirty towels and broken glass, my family ended up having shards of glass on feet and hands.
The room was dirty and completely dated. There is $600 of charges that are not mine. I called and emailed to show proof of these charges and I received nothing.
It was truly a disappointment and we will never stay again. I would rather stay in a nicer hotel in Santa Monica than here. $4,000 dollars later and we had a HORRIBLE stay. Disappointing!

Ok

For a ritz Carlton. Pretty disappointed with the service and the level of management was poor. Overall does not meet the usual ritz Carlton standard

Me and my family stayed at The Ritz in downtown LA for our son’s volleyball tournament. The beds are extremely comfortable. We loved how convenient it was to walk to the convention center. We felt safe in the location. We used the pool and it was at the perfect temp. We will definitely recommend staying here for comfort and indulgence.

It’s perfect :)

Peace of mind and absolutely beautiful

I’ve been to this hotel several times over the last few years while on business trips, and it continues to be an excellent property. Located nicely in the heart of LA Live next to the convention center with plenty of restaurants and activities around, including crypto arena. The rooms are well-kept and clean. I had an issue with my original room, they kindly honored my Bonvoy status and upgraded me to a suite.

The concierge, Patricia, was wonderful with her excellent recommendations and ability to get tough reservations.

This hotel is no exception to the Ritz Carlton experience. Service is excellent, and without being stuffy, the people are warm and friendly. From the bellhop and cleaning people to the concierge, everyone greets you with a smile. Where else would the staff suggest you request a late checkout to make your departure easier? As for attention to detail, my stay in the club lounge was extended as well as the checkout time. In order to do that, another set of keys were delivered to my room so that I could extend my stay in the club lounge as well. I did not know the room keys are keyed to checkout times too. I am not aware of anywhere else you could stay and get this level of service.

We chose here as we had a number of events booked at crypto.com stadium. It was so easy and a perfect location. The dining options are great . The rooms are beautifully appointed and very comfortable. The staff are professional. We enjoyed our stay … I have booked to return.

Overall, this was a great place

I just wanted to take a moment to review this wonderful hotel, in particular Nikko! I felt taken care of by Nikko who went above and beyond to make my stay special. I actually came back because of him! This hotel is beautiful and we loved the pool! But the customer service that i received from Nikko was the greatest! He is a great model and example of someone who genuinely cares for his guests. Thank you for taking care of me and my aunt, and i cannot wait to come back again! Whenever my friends want to stay in LA i always suggest this Ritz! Thank you!

Beautiful hotel and service

Best location

Uncomfortable bedding.