Plaza Magnolias

Hotels
8.6 (163 reviews)
Avenida Insurgentes #14, Centro , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Room and maintenance problems
Inconvenient dining arrangements

Categories

Cleanliness
7.6
Some guests mentioned issues with cleanliness such as dirty windows and outdated kitchen utensils.
Service
9.6
Generally positive comments about the staff's helpfulness, despite some specific issues with check-in.
Location
9.6
Guests consistently praised the location for its accessibility and centrality.
Room Quality
8.1
Issues reported with room facilities and maintenance, affecting overall quality perception.
Amenities
8.6
Amenities noted, but some guests were dissatisfied with the lack of in-house dining options.
Value for Money
8.6
Mixed reviews on value; some guests felt the price did not match the service and condition of the hotel.
Food and Beverage
7.6
Guests had complaints about breakfast being at a different location and limited food options.
Overall Experience
9.1
Overall stay was positive despite some issues, suggesting guests enjoyed many aspects of their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:56

Property Description

Historic Charm and Modern Comforts

Colonial-Style Rooms: Step into a bygone era with our charming rooms featuring hand-carved wooden furniture and colonial-style décor. Enjoy modern amenities like cable TV, free Wi-Fi, and a coffee maker.

Courtyard Dining Experience: Indulge in a culinary journey at our restaurant offering a blend of local and international cuisines. Dine in the picturesque courtyard, surrounded by lush gardens and a beautiful colonnade.

Prime Location: Explore the heart of San Cristóbal de las Casas with ease, as we are just a short walk from San Cristóbal Church, Central Park, and the city’s main square. Conveniently located, with Ángel Albino Corso Airport within reach.

Experience the perfect blend of history and comfort at Plaza Magnolias. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.6
Based on 163 reviews
Cleanliness: 7.6
Service: 9.6
Location: 9.6
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 9.1
V
Victor • family_with_children • mx
10
Me cambiaron al magnolias suite sin previo avio
Pros:

Las habitaciones son muy buenas en general...

Cons:

Que me cambiaron al magnolias suite sin consultarme y cuando llame a la recepción para preguntar por qué no respetaron mi reservación, me respondieron que cancelara mi reserva justo cuando era la hora del check

2025-12-22 • via Nuitee
N
Nuno • solo_traveller • pt
8
Buena localización
Pros:

La localización

Cons:

El colchón no es lo mejor

2025-12-20 • via Nuitee
J
Jorge Israel • couple • mx
8
Comodidad
Pros:

El trato del personal y la ubicacion

Cons:

Son 2 hoteles con el mismo nombre y al llegar al que yo reserve me dijeron que me ubicarian en el otro.
Si bien no fue malo. No me pareció correcto

2025-11-16 • via Nuitee
A
Aguilar gordillo • family_with_children • mx
10
Amando el frio
Pros:

Ubicación

Cons:

No tengo queja alguna

2025-10-20 • via Nuitee
A
Alexander • family
10
Pros:

Céntrico y todo queda perfecto para moverse a pie además de que cuenta con estacionamiento

2025-10-13 • via Nuitee
J
Jorge • family
10
Pros:

Excelente lugar, muy cómodo y agradable. Me he hospedado varias veces y siempre muy bien

2025-10-06 • via Nuitee
L
Luis • friends
10
Pros:

This is an excellent property that I love to recommend in San Cristobal de las casas Chi

2025-10-02 • via Nuitee
T
Tangi L
10
Pros:

My 3rd time I have stayed here. Love it!! Comfortable beds and great location.

2025-09-23 • via Nuitee
J
José Juan • couple • mx
10
2025-09-16 • via Nuitee
L
Leonel • couple • gt
10
2025-09-03 • via Nuitee
P
PETER
2
Pros:

This review is in 2 parts
The Hotel
The Staff

Read other reviews carefully-- you will see mentions of a poor hotel and poor customer service.

We booked the 2 bedroom penthouse on the 4th floor.Only stairs and no luggage carts and no assistance.
The hotel is worn down.This is really not a hotel with services.Its more like a college dorm that rents rooms.

These were issues with our suite.
Lock did not work
Light bulbs out,light switches not working.
Kitchen sink faucet detached
Metal garbage cans in bathrooms and kitchen are rusted.
Windows are filthy inside and out.
Windows in bathrooms have no handle or lock and left open 24/7.Very cold bathrooms
3 TVs in suite no remotes for 1 day after check in.
Shower water handles are rusted and leaking
No blinds on windows
Entry door is a sliding glass patio door to a stairway.
Old nasty kitchen utensils.
No paper towels
Had to request water and coffee kits.

The Staff
We booked and PREPAID a package for 3 nights including breakfast and parking.
Upon check in the clerk asked for a card to pay.
After the back and forth about prepayment I gave him a different card and said I would dispute the first charge.They received a double payment.To date no refund.

Breakfast is in another hotel restaurant on another street.They only tell you when your looking for the in house restaurant and realize there is none.

If you dial 101 for the front desk they never answer.You have to go find someone,who is almost always on their cell phone outside.

2025-08-31 • via Nuitee
J
Jenny
10
Pros:

El personal fue bastante amable, en especial el recepcionista que amablemente aguardo mi maleta en las instalaciones

2025-08-31 • via Nuitee
V
Vicente
10
Pros:

Excelente, solo que por estar en el centro, llegar por la tarde-noche es muy dificil

2025-08-22 • via Nuitee
A
ALBERTO • family_with_children • mx
10
Pros:

Habitaciones amplias, camas cómodas y ubicación muy céntrica

Cons:

No sabíamos que el hotel tenía dos edificios, nos tocó en el que no tiene el restaurante ni las áreas comunes más bonitas

2025-08-21 • via Nuitee
S
Silvia • family_with_children • mx
7
Servicio excepcional, la limpieza puede ser mejor.
Pros:

El personal es súper amable y eficiente.

Cons:

El olor de las habitaciones, las sábanas se veían limpias pero se sentían sucias, solo una botella de agua para 2 personas, no había suficiente papel en el baño, esta céntrico pero la calle es muy transitada por coches y gente.

2025-08-17 • via Nuitee
E
Eulogio • family
8
Pros:

Todo bien.

2025-08-06 • via Nuitee
C
claudia • family
10
Pros:

Poner climas en las habitaciones mucho calor y sacudir había mucho polvo

2025-08-06 • via Nuitee
M
Mauselio
10
Pros:

Execelente ubicación

2025-07-31 • via Nuitee
M
Ma del Carmen • partner
10
Pros:

Estacionamiento lejos

2025-07-23 • via Nuitee
U
Ulises • family_with_children
10
Pros:

Excelente lugar en San Cristóbal

2025-07-13 • via Nuitee