Garner Hotel Doswell Southeast by IHG

The bedding did not appear to be clean, and there was trash left on the floor from the previous guest that had not been removed. The closet also contained stained pillows and a blanket that had been left in a pile in the corner rather than folded or properly stored. Additionally, when we went to breakfast between 8:00 and 8:30 a.m., several items were not being replenished even though there was still more than an hour remaining before breakfast ended.

Elevator was broken and we had to take my disabled son that wheelchair up the steps

The breakfast was not good. I stuck with cereal and yogurt. The elevator was out of order during our stay. We were on the second floor so it wasn't too bad but that was slightly inconvenient.

Moje najväčšie sklamanie z asi 15 hotelov, ktoré som navštívil v priebehu jedného mesiaca v USA a Kanade. Absolútne nedodržiavanie štandardov IHG. Generálneho manažéra nebolo možné kontaktovať, ani mailom nereagoval. Víťah bol nefunkčný, raňajky absolútne nedostatočné, špinavé koberce na chodbách, smrad na chodbách. Na našu žiadosť nám neposkytli žiadnu kompenzáciu. Niektoré miestnosti na prízemí boli bez dverí, len igelitom zabezpečené. Ten hotel najlepšie vyzerá len z vonku. Ani nepriateľa by som tam neposlal!

The communication and the service was horrible

No clean towels the next day had to go purchase towels and wash clothes, hot water ran out after 5-7 mins, elevator broken had to walk up 3 flights of stairs

The TV in our room did not work it looked like one of the cords behind the tv had been cut. So my boys were upset about that.

The elevator did not work and the stairs smelled terrible. There was someone sitting on the stairs and that made me feel uncomfortable.

Manager never available for conversation, no pool, hard to get towels or room cleaned. The list goes on

Elevator has been out for weeks. Understaffed hotel.
Room was not clean.
No linens for bed. Had to go to the front desk to be handed a blanket and sheets in a pile.
Curtains were off of the tracks.
Bathroom faucet leaks onto countertop.
1 garbage can in a room that can sleep 7 and the can didn't have a garbage bag in it.
Previous renter's hair left on bathroom floor.
Half empty water bottle left in the closet.
At breakfast, 1 worker, doing the best he could, busting his butt to help alot of guests and also having to cover the front desk.

Nothing.

Some of the outlets looked pried apart, one light didn't work. Not your fault. If you aren't told, how would you know. I forgot to mention on way out. Was quite busy. Breakfast was great. Staff was great!

It was understaffed. The room did not start out the cleanest and housekeeping never came to clean or put fresh towels into the bathroom at any time of our 3 night stay. Why have a sticker on the bathroom mirror regarding towels when they don’t even bother to check to begin with. We
had to keep getting our keycard reactivated every time we left the hotel. Was unable to watch tv at all our first night there due to remote issues. Overall rating for this hotel is a 3 out of 10.

There was no a/c in room

Elevator broken. Ice machine only on 3rd floor, had to walk up stairs, dead roach in hallway on third floor. Toilet paper holder broken in room, all soap dispensers broken. No maintenance man to fix all issues noted. Breakfast was mediocre.