Clarion Pointe Sylva near Cherokee Area

Hotels
7.9 (438 reviews)
2807 Hwy 74 East , Sylva , US
+1 828-586-3315

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
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Review Highlights

Pros:
Clean rooms and comfortable beds (many mentions)
Friendly and helpful staff (several positive callouts)
Convenient/central location (close to WCU and local attractions)
Free parking; pet friendly
Amenities such as pool and firepit
Cons:
Elevator frequently out of service / slow
Hallways and stairwells dirty; carpet needs updating
Pests reported (stink bugs, fleas) and occasional mildew smell
Breakfast quality inconsistent (undercooked waffles) and limited offerings
Maintenance issues: non-working refrigerators, noisy AC, occasional bathroom problems

Categories

Cleanliness
6.6
Mixed: many reviewers said rooms were clean but repeated reports of dirty hallways, carpet stains, pests (stink bugs, fleas) and mildew smell lowered overall cleanliness sentiment.
Service
9.2
Generally strong: multiple mentions of friendly helpful staff and a standout breakfast attendant; a few service lapses (early room entry, check-in confusion) noted but overall staffing described positively.
Location
8.8
Positive: repeatedly described as convenient/central and good for visiting WCU and local attractions, though one mention of being directly off the highway.
Room Quality
7.6
Mixed: comfortable beds and generally acceptable rooms cited often, but issues reported include mildew smell, non-working refrigerators, carpets (preference for laminate), and occasional moisture problems.
Amenities
8
Fairly positive: amenities like a pool, firepit and free parking were appreciated; however elevator outages, slow elevators and some maintenance/noise from AC units were drawbacks.
Value for Money
7.4
Mixed perception: some guests found pricing reasonable for the area, while others felt it was a bit expensive compared with nearby options.
Food and Beverage
7.3
Mixed to below-average: breakfast staff received praise (notably one employee), but multiple comments about subpar breakfast items (undercooked waffles) and limited options reduced the score.
Overall Experience
8.3
Overall balanced stay: many guests would stay again due to location, comfortable rooms and friendly staff, but recurring cleanliness, pest and maintenance issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Pet-Friendly Hotel with Outdoor Pool
Located in North Carolina, Clarion Pointe offers a pet-friendly environment with a seasonal outdoor pool for guests to enjoy. The spacious meeting and banquet room provide ample space for various events and gatherings.

Convenient Room Amenities
Each room at Clarion Pointe is equipped with a microwave, refrigerator, and coffee-making facilities for added convenience. Guests can also unwind in front of the 42-inch cable TV or catch up on work at the provided work desk.

On-Site Business Center and Nearby Attractions
The hotel features a business center for guests needing to attend to work matters. Additionally, free Wi-Fi, parking, and luggage storage add to the convenience of staying at Clarion Pointe. With Western Carolina University and Harrah’s Cherokee Casino located nearby, guests have easy access to both educational and entertainment venues.

Ready to experience comfort and convenience at Clarion Pointe? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 438 reviews
Cleanliness: 6.6
Service: 9.2
Location: 8.8
Room Quality: 7.6
Amenities: 8
Value for Money: 7.4
Food and Beverage: 7.3
Overall Experience: 8.3
B
Bridget • couple • us
6
Pros:

The beds were comfortable.

Cons:

The elevator was out of service and there was trash in the hallways.

2026-10-29 • via Nuitee
B
Bren • couple • us
5
It was convenient to where our family lived.
Pros:

The room was very clean and lots of room.

Cons:

The bed was very comfortable. There were men outside in the parking lot drinking alcohol. The elevator wasn't working.

2026-10-29 • via Nuitee
M
Marjorie Dawson • family_with_children • us
7
Pros:

Great staff; clean

Cons:

Elevator was out of order

2026-10-26 • via Nuitee
B
Burchfield • family_with_children • us
9
Pros:

It was clean and comfortable.

Cons:

There was nothing not to like.

2026-10-24 • via Nuitee
M
Mealor • family_with_children • us
4
2026-10-18 • via Nuitee
J
Jessica • solo_traveller • us
3
2026-10-18 • via Nuitee
J
Jo Ellen • couple • us
6
Convenient location but definitely could use more attention to cleaning and maintenance
Pros:

Convenient location for visit to WCU

Cons:

Stairwells (elevator out of order) and hallway carpets were a mess. Although room appeared to be clean, the condition of the hallways caused us to feel uncomfortable trusting that it had truly been well cleaned.

2026-10-14 • via Nuitee
J
Janes • family_with_children • us
10
2026-10-14 • via Nuitee
E
Ellen • extended_group • us
8
Pros:

mostly clean

Cons:

Waffles were not cooked in the middle
Fleas in my room
Toilet in other room needed attention, didnt flush right

2026-10-12 • via Nuitee
D
Darryl • solo_traveller • us
2
Pros:

The location

Cons:

Stink bugs in the room a lot of stink bugs. The refrigerator didn't work they brought another one to the room and it didn't work either.

2026-10-12 • via Nuitee
L
Lanese • solo_traveller • us
9
2026-10-11 • via Nuitee
S
Sotir • family_with_children • us
8
2026-10-08 • via Nuitee
D
Devina • couple • us
8
quite good
Pros:

It was good . Price was little high for that room but it was clean and quite.

Cons:

too expensive. i paid more here in compare to other hotels nearby

2026-09-17 • via Nuitee
K
Kenzie • couple • us
4
It use to be great, but I don’t know if we will be back.
Pros:

The room was clean

Cons:

Although the room was clean it smelled strongly of mildew. Also the cleaning staff decided to blast music that we could hear in our room and come into our room after knocking once and barely giving enough time to get to the door. It was about 3 hours before check out. We always stayed here in the past, but I can’t guarantee we will be back.

2026-09-08 • via Nuitee
Y
Yvette • family_with_children • nl
7
2026-08-21 • via Nuitee
T
Tamika • solo_traveller • us
8
Pros:

Cleanliness look & feel. Friendly staff

Cons:

Located directly off hwy

2026-08-19 • via Nuitee
J
Janette • couple • us
8
Reasonably prices, nice people and good place to stay.
Pros:

The lobby and rooms were neat and clean. The bed was very comfortable. Staff was amazing especially Jojo in the breakfast area!! Love her energy!!

Cons:

Hallways need updating and cleaned. AC unit in room made odd noises but worked.

2026-08-18 • via Nuitee
P
Powell • couple • us
9
This was a nice place to stay for overnights when my son is playing ball. I would stay here again.
Pros:

Room was clean and comfortable. They do not charge to park, that is good. I hate when hotels charge for parking. This hotel is in a good spot in that area, close to WCU and Cullawhee, Sylva, and Dillsboro. We were up there to watch my son's football scrimmage at WCU, but also to enjoy Dillsboro. This is a great option when you are visiting your student and want another choice (rather than just Comfort). This hotel is listed as awarding a discount to Catamounts. They have a nice pool and a nice firepit with six chairs. Bring your own wood for that, but they do sell it there ($8).

Cons:

A little confusion with the checking in early. One employee told me I could and another had me wait until after 4:00. No big deal though. Elevators are slow and hallways are hot. But room and location were great, so these were easily overlooked.

2026-08-17 • via Nuitee
H
Heather • couple • us
4
Pros:

The staff is friendly and quiet most of time for pool to swim.

Cons:

This is our 2nd time to stay there. First time was dirty bathroom abd offered us to switch the room. So we came back again bathroom never been cleaned again and the room was very moisture like lil wet. So we will not come back again for that hotel.

2026-08-16 • via Nuitee
C
Chris • family_with_children • us
10
2026-08-14 • via Nuitee