MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek

Hotels
•
Compass Hospitality
7.1 (2838 reviews)
No. 7, Seksyen 33, Jalan Melayu/Jalan Masjid India , Kuala Lumpur , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Fax/photocopying
Ironing service
Non-smoking throughout
Allergy-free room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Basic yet sufficient amenities
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
5.93
Many reviews mentioned cleanliness issues, such as dirty towels, unclean rooms, and stained sheets.
Service
7.9
Service was generally acceptable, with some reviews highlighting staff's attempt to accommodate guests.
Location
8.94
The location is frequently praised for being close to shopping and transportation.
Room Quality
6.89
Room quality was mixed, with mentions of noisy conditions and basic accommodations.
Amenities
7.42
Amenities were noted as basic but adequate; however, disappointments were highlighted in some areas.
Value for Money
6.88
Some guests felt the hotel did not meet expectations based on cost.
Food and Beverage
4.93
Numerous complaints regarding the breakfast quality and choices.
Overall Experience
7.9
Overall experience was generally positive despite several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:05

Property Description

Convenient Location
Situated just 100 metres from Masjid Jamek LRT station, explore the city with ease.

Stylish Accommodation
Enjoy bright and stylish rooms with free WiFi and flat-screen TV.

Exciting Amenities
Indulge in daily buffet breakfast at Citin Cafe and book city tours effortlessly.

To book your stay at Citin Hotel Masjid Jamek by Compass Hospitality, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that there will be prepaid deposits applied to long-term and group bookings. For more information please contact the hotel directly.Ironing facilities are provided at the hall in every levelsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.1
Based on 2838 reviews
Cleanliness: 5.93
Service: 7.9
Location: 8.94
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 4.93
Overall Experience: 7.9
H
Hawa • solo_traveller • my
8
Pros:

All is good.

Cons:

They shld provide one very important facility .. i.e. a hair dryer ..

2026-05-02 • via Nuitee
N
Noor Zitar • family_with_children • my
9
Pros:

I like everything.

Cons:

No.

2026-05-02 • via Nuitee
M
MD SHARIFUL • solo_traveller • bd
1
2026-05-01 • via Nuitee
H
HUI • couple • cn
1
2026-05-01 • via Nuitee
S
Siti • solo_traveller • my
10
Pros:

Value for money and clean! Also just a few steps away from Masjid Jamek LRT.

Cons:

The chair needs to be cleaned properly.

2026-05-01 • via Nuitee
M
Mr. Opu • family_with_children • bd
3
Pros:

No

Cons:

No

2026-04-30 • via Nuitee
M
Mohamed Fazeel • family_with_children • lk
10
2026-04-30 • via Nuitee
A
Asif • family_with_children • pk
3
Not worth it
Pros:

Only location

Cons:

Untidy and unpleasant staff

2026-04-29 • via Nuitee
M
MUHAMMED • couple • in
7
2026-04-29 • via Nuitee
A
Andrea • solo_traveller • it
8
2026-04-28 • via Nuitee
N
Nurul Shafikah • solo_traveller • my
8
Pros:

All good, staff housekeeping Shandu is really has a good manner.

Cons:

My room aircond not functioning well. Hot even tho 18°

2026-04-28 • via Nuitee
S
syakila • family_with_children • my
6
2026-04-28 • via Nuitee
M
MOHAMAD AZROL • solo_traveller • my
1
2026-04-27 • via Nuitee
A
Adeeva • family_with_children • my
8
Good
Pros:

Nice

Cons:

No

2026-04-27 • via Nuitee
W
Wiktor • solo_traveller • pl
5
Jest tanio
Pros:

Wszyscy z obsługi bardzo sympatyczni, poza jedną panią na recepcji.
Na każdym piętrze były dozowniki do wody
Czajnik w pokoju, można było zaparzyć kawę czy herbatę
Śniadanie, fajnie że było idzie się najeść.
Na wejściu trzeba było zostawić depozyt w postaci pieniędzy, nie było najmniejszego problemu ze zwrotem.

Cons:

Śniadanie tylko w stylu indyjskim. Fajnie że jest, jednak nie jakieś wybitne, najgorsza kawa jaką piliśmy:(
To że pokój jest bez okna wiedzieliśmy, ale w pokoju straszny zaduch i pleśń obecna w łazience. Mało czysty pokój.
Ściany jak z papieru, słyszałam beknięcie z pokoju innego piętra tak jakby to było zaraz obok mnie. Strasznie głośno, słychać wszystko.

2026-04-27 • via Nuitee
I
Ishara • solo_traveller • lk
1
2026-04-27 • via Nuitee
M
MOHAMAD AZROL • solo_traveller • my
1
Pros:

The room so small and no chair

Cons:

The room is small and no chair.. I already ready requested chair but they ignore so sad..

2026-04-27 • via Nuitee
L
LING • solo_traveller • my
8
2026-04-26 • via Nuitee
L
Lekanthini • solo_traveller • my
6
2026-04-26 • via Nuitee
Y
Yılmaz • solo_traveller • tr
7
Pros:

Konum olarak güzel metronun dibinde Hint mahallesinde ;)

Cons:

Yalıtım zayıf duvarlardan ses geçiyor, yan odadaki konuşmaya dahil olacam nerdeyse 🫣

2026-04-25 • via Nuitee