MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek

Hotels
•
Compass Hospitality
7.1 (2952 reviews)
No. 7, Seksyen 33, Jalan Melayu/Jalan Masjid India , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Fax/photocopying
Ironing service
Barber/beauty shop
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Basic yet sufficient amenities
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
5.93
Many reviews mentioned cleanliness issues, such as dirty towels, unclean rooms, and stained sheets.
Service
7.9
Service was generally acceptable, with some reviews highlighting staff's attempt to accommodate guests.
Location
8.94
The location is frequently praised for being close to shopping and transportation.
Room Quality
6.89
Room quality was mixed, with mentions of noisy conditions and basic accommodations.
Amenities
7.42
Amenities were noted as basic but adequate; however, disappointments were highlighted in some areas.
Value for Money
6.88
Some guests felt the hotel did not meet expectations based on cost.
Food and Beverage
4.93
Numerous complaints regarding the breakfast quality and choices.
Overall Experience
7.9
Overall experience was generally positive despite several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:05

Property Description

Convenient Location
Situated just 100 metres from Masjid Jamek LRT station, explore the city with ease.

Stylish Accommodation
Enjoy bright and stylish rooms with free WiFi and flat-screen TV.

Exciting Amenities
Indulge in daily buffet breakfast at Citin Cafe and book city tours effortlessly.

To book your stay at Citin Hotel Masjid Jamek by Compass Hospitality, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that there will be prepaid deposits applied to long-term and group bookings. For more information please contact the hotel directly.Ironing facilities are provided at the hall in every levelsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.1
Based on 2952 reviews
Cleanliness: 5.93
Service: 7.9
Location: 8.94
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 4.93
Overall Experience: 7.9
A
Abdullah • couple • pk
4
2026-07-25 • via Nuitee
O
Ouafae • family_with_children • be
3
Pros:

La gentillesse des personnels

Cons:

L’a propreté

2026-07-25 • via Nuitee
G
Gabriele • solo_traveller • de
7
Cons:

Das Zimmer roch stark schimmelig und das Fenster war leider nicht zu öffnen.

2026-07-25 • via Nuitee
V
Varatharasa • solo_traveller • lk
1
Pros:

Nothing

2026-07-24 • via Nuitee
S
Syarifah Nor Fairuz • solo_traveller • my
10
2026-07-24 • via Nuitee
F
Fairuza Hani • couple • my
8
2026-07-24 • via Nuitee
M
MOHD IQBAL ASHRAF • extended_group • my
7
Pros:

bilik ok la.. cuma water heater dia kurang ok sikit.
dari segi kebersihan ok.. cuma bantal tu tukar lah.. tah apa2 bau dah keluar... terpaksa beli bantal lain.

Cons:

bilik ok la.. cuma water heater dia kurang ok sikit.
dari segi kebersihan ok.. cuma bantal tu tukar lah.. tah apa2 bau dah keluar... terpaksa beli bantal lain.

2026-07-24 • via Nuitee
M
Martina • solo_traveller • it
7
2026-07-23 • via Nuitee
M
Martina • solo_traveller • it
5
2026-07-23 • via Nuitee
R
Rafaela • solo_traveller • pt
8
2026-07-23 • via Nuitee
C
Csy • solo_traveller • fr
6
2026-07-23 • via Nuitee
A
Asleni Ghani • solo_traveller • my
7
2026-07-23 • via Nuitee
C
Csy • solo_traveller • fr
6
Dommage.
Pros:

Personnel arrogant. Pas de télé pendant mon séjour et rien n'a été fait du fait je voulais annuler un prochain séjour que j'avais pris à l'avance que j'ai pas pu honorer malheureusement et aucune réponse de l'établissement pour annuler. Je comprends qu'un sous est un sous mais quand même...??? Je vous le fais cadeau..

Cons:

Le manque de solution pendant mon séjour et là nos réponses de plus d'une semaine avant la date concernant l'annulation.. la nullité du petit-déjeuner.

2026-07-23 • via Nuitee
D
Diego • couple • co
5
2026-07-22 • via Nuitee
A
Ahmad • family_with_children • my
8
2026-07-22 • via Nuitee
V
Villalba • couple • es
7
2026-07-22 • via Nuitee
M
Milosz • couple • gb
10
2026-07-22 • via Nuitee
M
mohamad nizamuddin • solo_traveller • my
10
2026-07-22 • via Nuitee
P
paul antony michael xavier • family_with_children • in
8
2026-07-21 • via Nuitee
N
Ngọc Phước • solo_traveller • vn
9
2026-07-21 • via Nuitee