MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek

Hotels
•
Compass Hospitality
7.1 (2933 reviews)
No. 7, Seksyen 33, Jalan Melayu/Jalan Masjid India , Kuala Lumpur , my

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Fax/photocopying
Ironing service
Barber/beauty shop
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Basic yet sufficient amenities
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
5.93
Many reviews mentioned cleanliness issues, such as dirty towels, unclean rooms, and stained sheets.
Service
7.9
Service was generally acceptable, with some reviews highlighting staff's attempt to accommodate guests.
Location
8.94
The location is frequently praised for being close to shopping and transportation.
Room Quality
6.89
Room quality was mixed, with mentions of noisy conditions and basic accommodations.
Amenities
7.42
Amenities were noted as basic but adequate; however, disappointments were highlighted in some areas.
Value for Money
6.88
Some guests felt the hotel did not meet expectations based on cost.
Food and Beverage
4.93
Numerous complaints regarding the breakfast quality and choices.
Overall Experience
7.9
Overall experience was generally positive despite several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:05

Property Description

Convenient Location
Situated just 100 metres from Masjid Jamek LRT station, explore the city with ease.

Stylish Accommodation
Enjoy bright and stylish rooms with free WiFi and flat-screen TV.

Exciting Amenities
Indulge in daily buffet breakfast at Citin Cafe and book city tours effortlessly.

To book your stay at Citin Hotel Masjid Jamek by Compass Hospitality, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that there will be prepaid deposits applied to long-term and group bookings. For more information please contact the hotel directly.Ironing facilities are provided at the hall in every levelsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.1
Based on 2933 reviews
Cleanliness: 5.93
Service: 7.9
Location: 8.94
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 4.93
Overall Experience: 7.9
C
Cañete • solo_traveller • ar
4
Pros:

La plancha , aunque pesada 1000 kg jajaj

Cons:

Principalmente la mala predisposición del personal en todo momento a cualquier hora, con cualquier consulta.

2026-07-04 • via Nuitee
T
Thowfeek • solo_traveller • my
8
2026-07-04 • via Nuitee
S
Souaid • solo_traveller • ma
8
2026-07-04 • via Nuitee
S
Shazratul • family_with_children • my
5
2026-07-04 • via Nuitee
S
Sabrina • solo_traveller • de
6
Könnte sauberer sein, aber ein gutes Preis-Leistungs-Verhältnis für die Lage und Ausstattung
Pros:

Man hat alles, was man braucht, ein Wasserspender im Flur, ein Bügelbrett, ein Kleiderschrank, ein Safe und einen sehr modernen und sauberen Wasserkocher im Zimmer sowie Zubehör für Kaffee und Tee. Die Matratzen sehr angenehm.

Cons:

Der Boden war sehr oberflächlich gereinigt und schmutzig. In meinem Zimmer roch es nach Erbrochenem.

2026-07-02 • via Nuitee
M
MIHO • couple • jp
9
お安く、朝ごはんもついてきて過ごしやすかったです。
Pros:

駅に近く観光しやすかった。

Cons:

裏通りにあるので女性1人だと治安が心配です。

2026-07-02 • via Nuitee
F
Fiza • solo_traveller • my
7
2026-06-29 • via Nuitee
G
Gunardi • solo_traveller • nl
4
Als locatie je enige prioriteit is kan het wel, anders zeer af te raden
Pros:

Het personneel doet de deuren voor je open. De locatie was zeer toegankelijk tot het ov, zowel bussen, treinen & mrt.

Cons:

Het ontbijt was zeker niet aan te raden, enige dat daar enigzins te eten was was het geroosterde broodje met jam, maar was eigenlijk ook niks. Na de 1e keer hadden we dus, ondanks we voor elke ochtend ontbijt betaald hadden, toch ervoor gekozen om ergens anders te eten.

De TV deed het ook niet. Niet alle channels deden het en bij de channels die het wel deden waren er zwart witte strepen doorheen.

Verder was er geen sprake van housekeeping, om nieuwhanddoeken en wc-rollen te krijgen, moesten we er zelf achterawn gaan.

Ook rook de kamer muf en liepen er kakkerlakken rond.

2026-06-29 • via Nuitee
S
Shahirizan • solo_traveller • my
10
Pros:

Superb location near Lrt Masjid Jamek

Cons:

Tv too smalll

2026-06-28 • via Nuitee
M
Mateusz • couple • pl
8
2026-06-28 • via Nuitee
I
ikleema parveen • solo_traveller • my
10
2026-06-28 • via Nuitee
S
Souleman • solo_traveller • fr
9
Pros:

Personnel bienveillant

Cons:

Trop de commerce autour, difficile pour un grab de réparer facilement l'hôtel

2026-06-28 • via Nuitee
T
Tyrone • solo_traveller • at
8
Pros:

Price was good... clean room...

Cons:

Desk wasn't big enough for laptop work..

2026-06-26 • via Nuitee
B
Bros • solo_traveller • kh
4
Not comfortable
Pros:

Warm welcome

Cons:

The room is not clean

2026-06-26 • via Nuitee
N
ng • solo_traveller • my
10
Pros:

服务
乾净
大间

Cons:

没

2026-06-26 • via Nuitee
K
Kelvin • couple • us
8
Worked well within our budget
Pros:

Close to MRT

Cons:

Too many steps before walking up to the hotel lobby, hard to move our heavy luggage from ground to the lobby level, not helpful to us as the hotel is located in Little India areas with no choices for other food except spicy Indian foods;

2026-06-26 • via Nuitee
A
Alessia • solo_traveller • it
7
Mah...
Pros:

Posizione e prezzo buoni. Utile il dispenser per l'acqua.

Cons:

Struttura vecchia. Staff non molto disponibile. Pulizia camera solo su richiesta. Ho dovuto chiedere due volte la carta igienica alla reception

2026-06-24 • via Nuitee
H
HUMMAYOUN • family_with_children • sa
1
Rude people.
Pros:

Only 2 staff people were cooperative. other than that none.
location was fine.

Cons:

2 staff at reception weren't courteous. there were no slippers provided for 4 days stay. provided torn bed sheets and blankets. despite informing them to change bedsheets on a daily basis. but it wasn't done. beds were 2 small. despite providing guests details 2 adults and one 9 years old child. it wasn't easy to manage with those 2 small beds. no extra bed provided. asked to the housekeeping guy to clan the bathroom. when came then it was only fixed but hairs weren't cleaned. basin was clogged despite opening.

2026-06-24 • via Nuitee
R
rico • solo_traveller • sg
10
Pros:

Hotel is good

Cons:

Nothing

2026-06-23 • via Nuitee
I
Intaj • couple • in
8
Pros:

Room was good.

Cons:

For breakfast they should provide a bowl for gravy items. We needed to keep the gravy items on the plate and it was spreading all over.

2026-06-22 • via Nuitee