Citin Langkawi by Compass Hospitality

Hotels
•
Compass Hospitality
6.5 (235 reviews)
No. 3, Jalan Pekan Kuah , Kuah , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Accessible location
Cons:
Dirty room conditions
Facilities need upgrade

Categories

Cleanliness
3.89
The room had dirty walls, bed, pillows, sheets, and an unclean bathroom.
Service
8.86
The staff is nice, friendly, and helpful.
Location
8.9
The location is very accessible.
Room Quality
2.85
Condition of the room was shocking, with water not draining and a gecko found inside.
Amenities
7.88
Facilities need to be upgraded, but overall okay.
Value for Money
4.84
Did not feel the hotel met expectations for the price paid.
Food and Beverage
7.39
No specific sentiment mentioned.
Overall Experience
7.36
Mixed feelings due to the bad room conditions but good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:52

Property Description

Prime Location in Kuah

Enjoy a convenient stay near Kuah's commercial centre at Citin Langkawi by Compass Hospitality. Explore nearby shopping centres and restaurants offering a variety of cuisines just minutes away.

Modern Amenities

Experience comfort in our modern guest rooms equipped with essential amenities like a flat-screen TV, electric kettle, and free WiFi. Relax in the en suite bathroom with complimentary toiletries and enjoy a good night's rest.

Convenience at Your Fingertips

Benefit from our 24-hour front desk services for car rentals and laundry facilities. Unwind in the lobby with a water dispenser and spacious seating area. Book your stay now at Citin Langkawi for a memorable Langkawi getaway!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the extra bed comes in the form of a mattress.
Please note that the following deposit conditions:
- 15% deposit will be applied to guests staying more than 7 nights
- 10% deposit will be applied to guests booking 5 to 9 rooms
- 20% deposit will be applied to guests booking 10 rooms or more
Beginning 1 July 2016, as directed by the Langkawi Municipal Council, a local government Tourism Promotion Fee would be applicable per room per night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGK

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.5
Based on 235 reviews
Cleanliness: 3.89
Service: 8.86
Location: 8.9
Room Quality: 2.85
Amenities: 7.88
Value for Money: 4.84
Food and Beverage: 7.39
Overall Experience: 7.36
M
mohd • couple • my
7
2026-02-13 • via Nuitee
A
Avinia • couple • cn
4
Mould is a big concern. I wouldn’t stay here if I’d known.
Pros:

Clean bed.

Cons:

Mould covering the walls.
Dirty bathroom.
Broken soap dispenser.
Dirty table and chair.
Dust on the tv and the bathroom was flooded when I got in.

2026-02-11 • via Nuitee
L
Lucy • couple • gb
4
4/10 wasn’t the best
Pros:

The staff were really nice, was to find & was affordable for backpackers

Cons:

Didn’t feel cleaned at all, mark on walls, shower ceiling falling apart, AC didn’t work, smelt damp - not a slay. Wouldn’t recommend honestly if your lookin for somewhere nice to stay, but if your backpacking it’s jut about doable.

2026-01-26 • via Nuitee
S
Soundaraju • couple • my
10
Pros:

Very strategic place..

2026-01-10 • via Nuitee
K
karthikeyan • extended_group • in
6
2026-01-09 • via Nuitee
I
Imran • couple • my
10
Pros:

Good

2026-01-03 • via Nuitee
M
mohd • couple • my
8
2026-01-02 • via Nuitee
A
Abbas • extended_group • iq
1
The worst hotel I've ever seen
Pros:

DoI didn't like it at all

Cons:

We had booked 4 nights, but upon checking in, we were shocked by the condition of the room. We immediately informed the reception and requested to cancel the reservation and check out.

Reasons for cancellation:
• Dirty walls
• Dirty bed, pillows, and sheets
• Unclean bathroom
• Windows not closing properly (street noise louder inside than outside)
• Water not draining properly in the sink
• A gecko found inside the room

2025-10-29 • via Nuitee
C
Chi Siang • couple • my
8
2025-10-04 • via Nuitee
H
hamid • solo_traveller • sd
6
Comfortable, Peaceful, and Pleasant.
Pros:

The staff is so nice, friendly, and helpful. The location is very accessible.

Cons:

The facilities needs to be upgraded

2025-08-11 • via Nuitee
I
izzati • couple • my
10
2025-07-07 • via Nuitee
P
pidutt • solo_traveller • my
10
Pros:

aircond sejuk staf friendly bila bertanya dijawab dgn elok

Cons:

air slow itu aja

2025-07-06 • via Nuitee
M
Malissa • young couple • my
8
Very good
2025-06-23 • via Nuitee
S
Shah • young couple • my
8
Very good
2025-06-06 • via Nuitee
S
Shafikhah • family with young children • my
7
Good
2025-06-02 • via Nuitee
C
Cindy • solo traveller • my
7
Good
Pros:

The Staff is friendly and the room is clean

Cons:

The water too small

2025-05-31 • via Nuitee
S
Safwan • young couple • my
7
Good
2025-05-29 • via Nuitee
H
Hwang • solo traveller • my
6
Pleasant
Pros:

Lobby

Cons:

The room smells like smoke

2025-05-17 • via Nuitee
S
Saad • family with young children • my
7
Good
Pros:

Good location

Cons:

Everything is good

2025-04-18 • via Nuitee
A
Aino • group • fi
7
Good
2025-04-14 • via Nuitee