Pinnacle Hotel at the Pier

Hotels
9.2 (1507 reviews)
138 Victory Ship Way , North Vancouver , ca

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good amenities
Cons:
Aging property
Hidden fees
Lack of restaurant service

Categories

Cleanliness
8.75
Rooms were clean but the property is aging and needs renovation.
Service
9.72
Staff was extremely friendly and helpful, although restaurant service was lacking.
Location
10
Great location with lots of restaurants and easy access to local attractions.
Room Quality
8.71
Rooms were clean; however, there are mentions of the property aging.
Amenities
9.24
Amenities like the pool were good, but improvements needed for outdated features.
Value for Money
8.7
Value impacted by hidden fees; some costs were higher than expected.
Food and Beverage
8.75
Food quality was good, but the negative restaurant experience affected impressions.
Overall Experience
9.74
Overall a great experience despite some issues, would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:38

Property Description

Luxurious Amenities and Stunning Views

Indulge in the 25 m swimming pool, gourmet restaurant, and breathtaking Vancouver skyline views at Pinnacle Hotel at the Pier. Unwind in the sauna, steam room, or on the outdoor deck after a workout in the fitness centre with a yoga studio.

Comfortable and Convenient Accommodations

Each guest room features a flat-screen TV, spacious work desk, mini-refrigerator, microwave, and complimentary tea and coffee service. Select rooms offer picturesque views of Vancouver city.

Prime Location and Nearby Attractions

Conveniently located just a short Seabus ride from central Vancouver, this hotel is near popular attractions like Grouse Mountain and Capilano Suspension Bridge Park. Explore the vibrant Lonsdale Quay just 400 meters away.

Book now for a luxurious stay at Pinnacle Hotel at the Pier!

Important information:

Upon check-in, photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, bed and breakfast packages consists of a $50 breakfast credit.

Breakfast is available for an extra charge of CAD 20.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 37.76 per day.

Location

Guest Reviews

9.2
Based on 1507 reviews
Cleanliness: 8.75
Service: 9.72
Location: 10
Room Quality: 8.71
Amenities: 9.24
Value for Money: 8.7
Food and Beverage: 8.75
Overall Experience: 9.74
D
Douglas couple us
7
2026-04-30 via Nuitee
C
Cathy extended_group ca
9
2026-04-30 via Nuitee
L
Laurie couple ca
10
Pros:

Lovely hotel, very comfortable, vibrant location.

2026-04-27 via Nuitee
C
Calum couple gb
7
Nice views, old hotel
Pros:

Great views from the room over the Quay area. Hotel is also in a great location for exploring the Lonsdale area and well connected to transit for exploring the whole of Vancouver like the Seaboat, Buses etc.

Cons:

The rooms are feeling old and in need of some modernisation - paid for a room upgrade and it felt like it hadn’t been refreshed in 20 years. No free waters, or such for checkin, every item in the room is a paid add on. Supplied toiletries were in tiny plastic bottles and a very poor standard.
Hotel has bags of potential but needs some modernisation.

2026-04-24 via Nuitee
J
Jackie solo_traveller ca
9
2026-04-23 via Nuitee
J
Jeffrey solo_traveller us
10
Pros:

The location

2026-04-20 via Nuitee
G
Garfield couple ca
9
2026-04-19 via Nuitee
9
975courte NONE Pinantan Lake, British Columbia
4
Good location - worst bathroom
Pros:

Small rooms, bizarre bathrooms with a picture window and shutters on the outside looking into the shower from the room - no privacy. Super odd and awkward when traveling with family. Rooms were tiny.

Location was 10/10 though

2026-04-15 via Tripadvisor
W
William couple ca
8
Pros:

Location

Cons:

Washroom door was difficult to slide closed

2026-04-15 via Nuitee
Z
Zita couple hu
10
2026-04-14 via Nuitee
R
robin couple ca
5
it was ok
Pros:

the location was great and the parking was easy.

Cons:

It was pretty loud and the beds were very basic. At that price they should have better interiors and sleeping comfort.

2026-04-13 via Nuitee
L
Lescarbeau solo_traveller ca
8
Pros:

Le service

Cons:

Le wifi qui était atroce

2026-04-11 via Nuitee
Y
yvrsteph Family Vancouver, British Columbia
8
Location was fantastic, everything else was satisfactory.
Pros:

Stayed here for a weekend while attending a wedding nearby. First impressions are that it's very much a business hotel but it functions just fine for leisure / family travel, especially if you are looking to spend time in the Shipyards area in North Vancouver. The hotel room was spacious enough for an adult and a child, only minimally crowded with two adults and a child.

The shower / tub has a weird window into the main bedroom, with the blinds on the outside, which meant I had to emphasize to my child not to mess with the blinds and I had to ensure the blinds to the street were closed because I didn't need to be flashing the residents who live in the condos across the way. The bathroom has a sliding door with a lock that doesn't function very well so really, if you need privacy away from curious kids who like to fidget, this may not be the place for you. There wasn't much counter space in the bathroom but at least the water pressure was decent and consistent.

The beds are firm which may or may not be to your liking. The pillows are great but certainly wasn't the best sleep I've ever had in my life. There were enough plugs but not the most USB-equipped room, if you travel with a lot of devices. There also weren't very many lights in the room oddly, so if you wanted a lot of light, you had to throw the curtains wide open for natural light. But otherwise, was quite dim even during the day.

The pool was fine, mostly set up for lap swimming but it was quiet enough that I didn't feel my child was disturbing anyone with his splashing. Hot tub was great too, gym area seems well equipped and staffed.

I did park in the underground garage designated for hotel guests and at check-in, opted to have my parking fees put onto my room bill to be paid upon check-out. After check-out, we went down to the car and found a parking ticket. I returned to the front desk and they were very apologetic and said that they'd take care of it (ie. speak with the parking management company to cancel the ticket). I haven't called in yet to confirm if that's been done but just be aware. May be easier to just pay the parking yourself directly.

All in all, it was a fine hotel. Location is a premium for sure and there's no shortage of things to do, food to eat in the immediate vicinity. It was a perfectly lovely staycation otherwise.

2026-04-09 via Tripadvisor
C
Chris couple ca
9
The hotel was good value at the price we paid.
Pros:

Terrific location near the harbour. The sea train to/from Vancouver is just a few minutes walk away. Staff were all very friendly, competent and helpful as needed. The bed was very comfortable and the harbour view was lovely both day and night. Breakfasts and lunches in the hotel cafe were high quality and prices were comparable to good restaurants nearby.

Cons:

While the Pinnacle is a 4-star hotel in my opinion, it does not earn 5 stars as is advertised in some places. It's very clean and well-maintained, but some updating is needed.

2026-04-08 via Nuitee
A
Artem family_with_children ca
8
Pros:

We like the location. The breakfast was good as well.

Cons:

The weird arrangement where the bathroom has a full-sized window into the living quarters. There is a privacy curtain that is controlled from OUTSIDE of the bathroom. What pervert designed this voyeurist paradise? I have two small, curious kids and this setup makes it impossible to shit in private.

2026-04-08 via Nuitee
W
Warner solo_traveller ca
8
Great pool and gym facility
Pros:

Great location and pet friendly

Cons:

Pet charge per night. Should be per stay

2026-04-08 via Nuitee
T
tol255 Friends getaway Canada
8
^^^ Very Enjoyable Easter Sunday Buffet ^^^
Pros:

I all way try to avoid any Holiday dine out due too crowded noisy special the Buffet long line up kids running around , but with invitation from my business pater's family can not say no ! surprised it is one of the Easter Buffet I truly enjoyed , the Ballroom well set up very spacious with windows around do not feel claustrophobia at all also not over booked , not a extravaganza seafood buffet but variety good quality food and all the Buffet station well stocked and clean , few breakfast items to choose from the Omelette station chef very professional always have the can do attuite , the Prime Rib roast (MR ) so juicy and tender also the Ham perfectly baked full of sweet flavor the cold Prawns nicely poached good size not like the shrimplets , very enjoyable laid back buffet no long line up and not many kids running around , efficient friendly service no problem take care eight of us , never feel being rushed at all , that's how I like my relaxing leisurely buffet , over all very impressed we are talking coming back for their Mother's Day Buffet in May ! Nicely done Management !

2026-04-07 via Tripadvisor
M
Mike couple ie
8
2026-04-07 via Nuitee
J
Jeffrey solo_traveller us
10
2026-04-04 via Nuitee
F
F6950ULterryp Business
10
Pinnacle Hotel
Pros:

Our group went to Pinnacle Hotel in North Vancouver. The room was beautiful, clean, quiet. Food was absolutely wonderful, a little pricey, but worth it. They have swimming, suanna and hot tub. I would definitely recommend this place, and I would go back. Very friendly and service spot on

2026-04-01 via Tripadvisor