Pinnacle Hotel at the Pier

Le service

Stayed here for a weekend while attending a wedding nearby. First impressions are that it's very much a business hotel but it functions just fine for leisure / family travel, especially if you are looking to spend time in the Shipyards area in North Vancouver. The hotel room was spacious enough for an adult and a child, only minimally crowded with two adults and a child.

The shower / tub has a weird window into the main bedroom, with the blinds on the outside, which meant I had to emphasize to my child not to mess with the blinds and I had to ensure the blinds to the street were closed because I didn't need to be flashing the residents who live in the condos across the way. The bathroom has a sliding door with a lock that doesn't function very well so really, if you need privacy away from curious kids who like to fidget, this may not be the place for you. There wasn't much counter space in the bathroom but at least the water pressure was decent and consistent.

The beds are firm which may or may not be to your liking. The pillows are great but certainly wasn't the best sleep I've ever had in my life. There were enough plugs but not the most USB-equipped room, if you travel with a lot of devices. There also weren't very many lights in the room oddly, so if you wanted a lot of light, you had to throw the curtains wide open for natural light. But otherwise, was quite dim even during the day.

The pool was fine, mostly set up for lap swimming but it was quiet enough that I didn't feel my child was disturbing anyone with his splashing. Hot tub was great too, gym area seems well equipped and staffed.

I did park in the underground garage designated for hotel guests and at check-in, opted to have my parking fees put onto my room bill to be paid upon check-out. After check-out, we went down to the car and found a parking ticket. I returned to the front desk and they were very apologetic and said that they'd take care of it (ie. speak with the parking management company to cancel the ticket). I haven't called in yet to confirm if that's been done but just be aware. May be easier to just pay the parking yourself directly.

All in all, it was a fine hotel. Location is a premium for sure and there's no shortage of things to do, food to eat in the immediate vicinity. It was a perfectly lovely staycation otherwise.

Great location and pet friendly

We like the location. The breakfast was good as well.

Terrific location near the harbour. The sea train to/from Vancouver is just a few minutes walk away. Staff were all very friendly, competent and helpful as needed. The bed was very comfortable and the harbour view was lovely both day and night. Breakfasts and lunches in the hotel cafe were high quality and prices were comparable to good restaurants nearby.

I all way try to avoid any Holiday dine out due too crowded noisy special the Buffet long line up kids running around , but with invitation from my business pater's family can not say no ! surprised it is one of the Easter Buffet I truly enjoyed , the Ballroom well set up very spacious with windows around do not feel claustrophobia at all also not over booked , not a extravaganza seafood buffet but variety good quality food and all the Buffet station well stocked and clean , few breakfast items to choose from the Omelette station chef very professional always have the can do attuite , the Prime Rib roast (MR ) so juicy and tender also the Ham perfectly baked full of sweet flavor the cold Prawns nicely poached good size not like the shrimplets , very enjoyable laid back buffet no long line up and not many kids running around , efficient friendly service no problem take care eight of us , never feel being rushed at all , that's how I like my relaxing leisurely buffet , over all very impressed we are talking coming back for their Mother's Day Buffet in May ! Nicely done Management !

Our group went to Pinnacle Hotel in North Vancouver. The room was beautiful, clean, quiet. Food was absolutely wonderful, a little pricey, but worth it. They have swimming, suanna and hot tub. I would definitely recommend this place, and I would go back. Very friendly and service spot on

Excellent location

Great location, service, check in, check out. Great amenities with huge pool and gym, sauna, hot tub. With the Quay market, restaurants and coffee shops just steps from the hotel, I wouldn't stay anywhere else. So much going on here! Londsdale Quay is the best kept secret in Vancouver. Free skating even in March (bring your skates!), water park for the kids in the summer, food trucks and free music on summer weekends. Anyone visiting downtown Vancouver should stay at the Pinnacle at the Quay and take the 15-minute seabus ride across to visit downtown. Avoid all the craziness of the city, but so close to the Spirit Trail, Deep Cove (another gem), Ambleside in West Vancouver, the ocean, mountains, hiking, and nature. I have lived in North Vancouver for decades and have since moved away. Having stayed in all 3 hotels at the Quay, I can say that the Pinnacle has everything. Not run down and old like one hotel, and less pricey than the other.

There was dried blood on the curtains. I told them and their solution was to change them out the next morning. I asked for a refund and they required a service member to see the rooms condition prior to offering it.

Location view

The location was perfect

My room had a strange and annoying smell, almost like spoiled milk.
Traffic noise, especially large industrial trucks, kept waking me up through the night. All in all not a good stay.

I've stayed here several times in the past, but will find another option next time.

Within a short walking distance from shops and restaurants.

Location and breakfast

We really enjoyed our stay! The hotel was centrally located to a lot of the items on our weekend wishlist. Great restaurants within walking distance. Capilano Suspension Bridge Park is 10 minutes away. Grouse Mountain was approx 20 minutes away. Would definitely stay here again.