Hilton Liverpool City Centre

Hotels
Hilton Hotels & Resorts
8.1 (6126 reviews)
3 Thomas Steers Way , Liverpool , gb

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Rude service from bar staff

Categories

Cleanliness
7.35
Several mentions of cleanliness issues, including dirty chairs and unclean public restrooms.
Service
8.85
Consistently praised for friendly and helpful staff.
Location
8.85
Multiple reviews highlight the hotel’s excellent central location.
Room Quality
7.85
Rooms described as clean and comfortable, but some required maintenance.
Amenities
7.85
Amenities available but some guests noted specific issues like WiFi.
Value for Money
8.35
Guests felt the hotel offered good value in relation to location.
Food and Beverage
7.35
Food service issues mentioned, including a rude bar manager.
Overall Experience
8.35
Guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Stylish 4-Star Hotel in Liverpool City Centre

Luxurious Rooms with Stunning Views

Indulge in the spacious and stylish rooms at Hilton Liverpool City Centre, offering breathtaking views of Chavasse Park or the Mersey River. Enjoy modern amenities including a minibar, flat-screen TV, and a cozy seating area, ensuring a comfortable stay.

Gourmet Dining and Chic Bar Experience

Treat yourself to exquisite dining options at The Exchange restaurant, serving up delightful seasonal cuisine. For a more relaxed setting, head to the elegant Pima bar and savor signature cocktails in a sophisticated atmosphere.

Convenient Location and Fitness Facilities

Located in the vibrant Liverpool One development, our hotel is just a stone's throw away from Liverpool's popular attractions. Stay active at our 24-hour gym or explore nearby landmarks such as the Liverpool Echo Arena and ACC Liverpool.

Book now and elevate your Liverpool experience at Hilton Liverpool City Centre!

Important information:

Please note that on-site parking at a surcharge of GBP 45 per day is available, please contact property prior to arrival.

Please note that the City Visitor Charge is a supplementary £2 +VAT charge per room per night for guests, added to the final accommodations bill.

Please be advised the car park will be closed on 25th and 26th May due the Liverpool FC parade. The Liverpool ONE Q-Park will also be closed the 26th from 9:00 am

Early check-in fee: £15.00 per hour for early check-in if available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 25 per day.

Location

Guest Reviews

8.1
Based on 6126 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 8.35
M
Mohammad couple qa
9
2026-06-27 via Nuitee
B
Belinda couple gb
6
Overall very good 2 night stay .
Pros:

Perfect location
Breakfast good
Bed very comfortable

Cons:

Room 325 Tap on bathroom wash basin in the wrong position everything gets wet

2026-06-27 via Nuitee
M
Maria couple gb
8
2026-06-27 via Nuitee
S
Sally couple gb
8
2026-06-26 via Nuitee
L
Laura couple gb
9
Brilliant hotel in a great location.
Pros:

Fantastic hotel in a great location. Lovely room and a very comfortable bed.

Cons:

My only complaint is that the shower wasn’t very good. It had very little pressure, so much so it was difficult to properly wash the shampoo out of my hair, but this was really the only thing that I found to be a slight problem.

2026-06-26 via Nuitee
R
Rhona solo_traveller gb
10
Excellent location friendly staff
Pros:

It was very close to the cruise terminal

2026-06-26 via Nuitee
E
Emma couple gb
10
Beautiful hotel, ideal location, definitely will be back
Pros:

Location

Cons:

Nothing

2026-06-25 via Nuitee
C
Chelsea solo_traveller gb
7
Pros:

The staff where really friendly and it was in a great location.

Cons:

The bed was very hard and it actually gave me a sore back , we where only given one bottle of water each and then it was £2 but I do think there should of been more water available.
I dont think there was much difference compared to a Premier Inn i didnt give me hilton vibes as it was so basic.

2026-06-25 via Nuitee
D
Dean solo_traveller gb
2
Cons:

No opening windows.
No ventilation
Room was hot and uncomfortable.
Shower was broke

2026-06-24 via Nuitee
G
Gaja couple gb
10
Absolutely fantastic, every time we come back
Pros:

This is the best Liverpool city centre option for us - tried so many hotel. I will start with the BEST STAFF ever - there is never too much hassle for them! Hotel is a bit dated but beds are super comfortable (we both have VERY bad backs), everything is pristine clean. Location - you cannot ask for a better place! And food/ breakfast, restaurant is very good. We always always come back to Hilton!

Cons:

Nothing

2026-06-23 via Nuitee
F
Fiona family_with_children ie
6
2026-06-23 via Nuitee
L
Lynne couple gb
9
A great location, friendly staff and value for money.
Pros:

Location
Quality of breakfast
Comfortable bed

Cons:

Nothing

2026-06-22 via Nuitee
S
Susumu solo_traveller jp
10
2026-06-22 via Nuitee
A
Aqsa solo_traveller gb
7
Good.
Pros:

Very neat and clean room, en-suite room.

Cons:

It was a warm day and for some reason the AC didn’t not work as expected. The hotel has not got any parking of its own so we had to pay for the parking in one of the parking lot

2026-06-22 via Nuitee
M
Mike solo_traveller gb
10
Pros:

Rooms are amazing

Cons:

The view was rubbish tho

2026-06-21 via Nuitee
A
Andrew couple gb
9
Overall very satisfied
Pros:

Breakfast was very tasty.
Eaten here many times before so knew what to expect.

Cons:

The view from our room overlooked a flat roof which limited what was visible

2026-06-21 via Nuitee
S
Stephen couple gb
10
Truly an enjoyable experience
Pros:

Breakfast there was a lot of choice all the staff were very friendly and helpful every member of staff said hello and all looked very happy

Cons:

Nowhere to put underwear and socks could have done with bedside cabinets for the little things

2026-06-21 via Nuitee
R
Russell couple gb
10
2026-06-21 via Nuitee
B
Brian couple gb
5
Only stayed to go to m and s arena
Pros:

No breakfast

Cons:

Friday night no draught beer !!
Reason excuse cleaning lines .
I find this totally unacceptable and believe it was all about money.

2026-06-21 via Nuitee
V
Vikki solo_traveller gb
10
Perfect!
Pros:

Staff were happy for us to drop our suitcases in early. The room was a good size and the bed incredibly comfy. The air conditioning was spot on and the toiletries were really nice. The breakfast in the morning was delicious with loads of choice. Really couldn't ask for anything more.

2026-06-21 via Nuitee