Hilton Liverpool City Centre

Hotels
•
Hilton Hotels & Resorts
8.1 (6171 reviews)
3 Thomas Steers Way , Liverpool , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Rude service from bar staff

Categories

Cleanliness
7.35
Several mentions of cleanliness issues, including dirty chairs and unclean public restrooms.
Service
8.85
Consistently praised for friendly and helpful staff.
Location
8.85
Multiple reviews highlight the hotel’s excellent central location.
Room Quality
7.85
Rooms described as clean and comfortable, but some required maintenance.
Amenities
7.85
Amenities available but some guests noted specific issues like WiFi.
Value for Money
8.35
Guests felt the hotel offered good value in relation to location.
Food and Beverage
7.35
Food service issues mentioned, including a rude bar manager.
Overall Experience
8.35
Guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Stylish 4-Star Hotel in Liverpool City Centre

Luxurious Rooms with Stunning Views

Indulge in the spacious and stylish rooms at Hilton Liverpool City Centre, offering breathtaking views of Chavasse Park or the Mersey River. Enjoy modern amenities including a minibar, flat-screen TV, and a cozy seating area, ensuring a comfortable stay.

Gourmet Dining and Chic Bar Experience

Treat yourself to exquisite dining options at The Exchange restaurant, serving up delightful seasonal cuisine. For a more relaxed setting, head to the elegant Pima bar and savor signature cocktails in a sophisticated atmosphere.

Convenient Location and Fitness Facilities

Located in the vibrant Liverpool One development, our hotel is just a stone's throw away from Liverpool's popular attractions. Stay active at our 24-hour gym or explore nearby landmarks such as the Liverpool Echo Arena and ACC Liverpool.

Book now and elevate your Liverpool experience at Hilton Liverpool City Centre!

Important information:

Please note that on-site parking at a surcharge of GBP 45 per day is available, please contact property prior to arrival.

Please note that the City Visitor Charge is a supplementary £2 +VAT charge per room per night for guests, added to the final accommodations bill.

Please be advised the car park will be closed on 25th and 26th May due the Liverpool FC parade. The Liverpool ONE Q-Park will also be closed the 26th from 9:00 am

Early check-in fee: £15.00 per hour for early check-in if available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 25 per day.

Location

Guest Reviews

8.1
Based on 6171 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 8.35
S
Sinead • couple • gb
7
Overall very good value for what we wanted. Central to everything in Liverpool.
Pros:

It was central

Cons:

The WiFi was very poor and signal.

2026-07-18 • via Nuitee
C
Christina • couple • gb
10
2026-07-18 • via Nuitee
K
Kaylagh • couple • gb
9
2026-07-18 • via Nuitee
C
Colette • couple • us
2
Pros:

The only thing good about this property was its location.

Cons:

I expected more from a Hilton property. The rooms were not clean, not updated, did not have all working plugs, TV channels were limited to times of day or not at all accessible, there were moths in our room on the 4th floor, there was no fridge. My allergies were triggered and made worse by the old carpet. I went to use a spoon to feed my baby and it was dirty. It dropped on the ground and I later found the spoon back on the tray after they claimed to have “cleaned” which is disgusting. The lighting was also very poor.

2026-07-17 • via Nuitee
D
Darrell • couple • gb
10
Excellent hotel. Great staff, great room, great breakfast
Pros:

Great location

2026-07-17 • via Nuitee
R
Rahul • extended_group • gb
4
Below expectations
Pros:

Location

Cons:

Rooms were worn out, not well maintained. AC was not cooling as well as it should. Even bottled water had to be paid for. This isn’t humane.

2026-07-17 • via Nuitee
M
Mark • solo_traveller • im
7
Pros:

Clean and tidy

2026-07-16 • via Nuitee
Y
Yvonne • solo_traveller • gb
8
2026-07-16 • via Nuitee
V
Valerie • family_with_children • gb
9
Great location, helpful staff and good facilities
Pros:

Breakfast good

Cons:

Glasses not always cleared away in the bar area

2026-07-15 • via Nuitee
T
Taibah • couple • kw
6
2026-07-14 • via Nuitee
A
A Rahman • family_with_children • qa
5
رحلة غير سعيدة ومتعبه
Pros:

الفندق في منتصف السنتر تقريبا وكل شي قريب منه. اسواق و مطاعم ومقاهي

Cons:

ما نمنا ليلتين بسبب المكيف متعطل وحار ونتصل ولا حد يرد في الخير جابوا لنا مراوح. ايضا مافي ثلاجة. وانسى حد يرد عليك. واذا رد حاجتك غير مقضيه. بكل اختصار. يفترض تعويضنا عن هذي الليلتين

2026-07-14 • via Nuitee
J
Jani • family_with_children • mx
9
INIGUALABLE UBICACIÓN! LOS DEL FRONT DESK QUE HICIERON EL CHECK OUT NO SON NADA AMABLES
Pros:

¡LA UBICACIÓN ESPECTACULAR! ESTÁ EN EL MEJOR PUNTO TURÍSTICO DE LIVERPOOL. ES UNA PENA QUE LOS DEL FRONT DESK NO HAYAN SIDO AMABLES, CUANDO HICIMOS EL CHECK-OUT.

Cons:

EL PERSONAL DEL FRONT DESK CUANDO HICIMOS EL CHECK-OUT

2026-07-14 • via Nuitee
K
Katherine • family_with_children • gb
8
Super location, super breakfast
Pros:

Great location, comfortable beds and a great breakfast and the baggage services is very handy

Cons:

Waited approx 25/30 minutes to check in - no apology offered for the wait when we did get to the front of the queue.

2026-07-13 • via Nuitee
S
Sharon • solo_traveller • gb
9
Pros:

Comfort and friendly staff

Cons:

Service a bit slow

2026-07-13 • via Nuitee
N
Nicola • couple • gb
10
2026-07-13 • via Nuitee
J
James • solo_traveller • gb
10
Pros:

Perfect location from the car park and couldn't be better for me as recovering from Back Surgery...Great breakfast and staff very welcoming..

2026-07-13 • via Nuitee
N
Natalie • solo_traveller • ie
9
Lovely spot
Pros:

Location excellent. Very clean room. Bed very comfortable.

Cons:

The reception staff could have been a bit more welcoming. The man who checked our luggage for us was lovely. Gave us a map and some recommendations of where to go

2026-07-13 • via Nuitee
S
sarah • solo_traveller • gb
7
WEEKEND BREAK
Pros:

Great location.

Cons:

Air conditioning poor and when asked staff to help no-one got back to us. Bar prices expensive.

2026-07-12 • via Nuitee
A
alexa • couple • im
7
Pros:

Close to the shops

2026-07-12 • via Nuitee
S
Stone • solo_traveller • gb
7
Pros:

Location, breakfast, rooms, staff etc

Cons:

On the last visit we did note that the floor into the bathroom had a fault and it was a little unsafe, we did get a response from the deputy Manager.
See below

Dear Jeremy,

Thank you for taking the time to share your feedback following your recent stay with us, and for your continued loyalty to the hotel.

I was very pleased to read your kind comments about our location, breakfast, and especially our team. It’s wonderful to know that Jonathan and our reception colleague made such a positive impact on your stay—your recognition will certainly be shared with them.

However, I am very concerned to learn of the issues you experienced in room 410. Please accept my sincere apologies for the unstable flooring and sharp tiles in the bathroom. This is clearly not acceptable, particularly given your circumstances, and I completely understand how this would have caused both discomfort and concern. Please be assured that this has been raised as a matter of urgency with our maintenance team, and the room will be taken out of service until the issue is fully resolved.

I am also sorry to hear about the cleanliness concerns in the bar area. The presence of leftover food, uncollected glasses, and uncleared tables well after use is not reflective of our usual standards, and I apologise that this detracted from your experience. This will be addressed with our food and beverage team to ensure closer monitoring and more timely clearing of public areas.

It is particularly disappointing to hear that this visit has led you to consider alternative hotels, as we truly value your loyalty and always aim to make you feel welcome. I hope we may have the opportunity to restore your confidence in us on a future stay.

Thank you once again for your honest feedback—it is invaluable in helping us improve both our facilities and service.

Kind regards,

Joanne Marshall
Duty Manager 

2026-07-12 • via Nuitee