Hilton Liverpool City Centre

Hotels
•
Hilton Hotels & Resorts
8.1 (6333 reviews)
3 Thomas Steers Way , Liverpool , gb
+44 151 708 4200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Rude service from bar staff

Categories

Cleanliness
7.35
Several mentions of cleanliness issues, including dirty chairs and unclean public restrooms.
Service
8.85
Consistently praised for friendly and helpful staff.
Location
8.85
Multiple reviews highlight the hotel’s excellent central location.
Room Quality
7.85
Rooms described as clean and comfortable, but some required maintenance.
Amenities
7.85
Amenities available but some guests noted specific issues like WiFi.
Value for Money
8.35
Guests felt the hotel offered good value in relation to location.
Food and Beverage
7.35
Food service issues mentioned, including a rude bar manager.
Overall Experience
8.35
Guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Stylish 4-Star Hotel in Liverpool City Centre

Luxurious Rooms with Stunning Views

Indulge in the spacious and stylish rooms at Hilton Liverpool City Centre, offering breathtaking views of Chavasse Park or the Mersey River. Enjoy modern amenities including a minibar, flat-screen TV, and a cozy seating area, ensuring a comfortable stay.

Gourmet Dining and Chic Bar Experience

Treat yourself to exquisite dining options at The Exchange restaurant, serving up delightful seasonal cuisine. For a more relaxed setting, head to the elegant Pima bar and savor signature cocktails in a sophisticated atmosphere.

Convenient Location and Fitness Facilities

Located in the vibrant Liverpool One development, our hotel is just a stone's throw away from Liverpool's popular attractions. Stay active at our 24-hour gym or explore nearby landmarks such as the Liverpool Echo Arena and ACC Liverpool.

Book now and elevate your Liverpool experience at Hilton Liverpool City Centre!

Important information:

Please note that on-site parking at a surcharge of GBP 45 per day is available, please contact property prior to arrival.

Please note that the City Visitor Charge is a supplementary £2 +VAT charge per room per night for guests, added to the final accommodations bill.

Please be advised the car park will be closed on 25th and 26th May due the Liverpool FC parade. The Liverpool ONE Q-Park will also be closed the 26th from 9:00 am

Early check-in fee: £15.00 per hour for early check-in if available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Guest Reviews

8.1
Based on 6333 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 8.35
L
Lynne • couple • gb
8
Perfect treat in the heart of Liverpool
Pros:

Fabulous location overlooking the dock area and Liverpool one

Cons:

All good

2026-08-29 • via Nuitee
L
Luke • couple • gb
10
Pros:

Everything stayed many time on trips to Liverpool will be booking again soon

Cons:

Clean fresh comfy beds can't fault the place

2026-08-29 • via Nuitee
T
Thomas • couple • gb
6
2026-08-29 • via Nuitee
L
Lisa • couple • gb
8
Pros:

Lovely room, very central location for shops, Albert docks and within 15 minutes walk from station.

2026-08-29 • via Nuitee
S
SANDRA • couple • gb
10
Would definitely recommend this hotel no complaints and the location was perfect
Pros:

We liked everything about it, the cleanliness was perfect the location the staff can’t fault anything

Cons:

The drinks were a little pricey but other than that nothing to complain about

2026-08-28 • via Nuitee
S
Sarah • couple • gb
10
2026-08-28 • via Nuitee
J
Jelena • solo_traveller • im
9
2026-08-28 • via Nuitee
G
Gary • couple • gb
8
A very nice stay in a great location
Pros:

Location , friendly staff very good value

Cons:

Nothing

2026-08-28 • via Nuitee
C
Christine • family_with_children • gb
9
2026-08-27 • via Nuitee
L
Laura • family_with_children • gb
8
2026-08-27 • via Nuitee
T
Thomas • solo_traveller • gb
10
2026-08-27 • via Nuitee
B
Brenda • solo_traveller • gb
8
Central location, comfortable rooms. Friendly staff
Pros:

Central location, building felt safe. Rooms were comfortable

Cons:

£9.50 for two bottles of coke!!

2026-08-27 • via Nuitee
M
megan • couple • gb
8
2026-08-27 • via Nuitee
S
Steve • couple • gb
10
2026-08-26 • via Nuitee
J
Jerry • couple • gb
7
Average for the cost
Pros:

Modern and great location

Cons:

Staff and customer experience. There were people vaping in the bar area with bar staff witnessing it and blatantly ignoring it.

2026-08-26 • via Nuitee
A
Ahmad • extended_group • kw
10
2026-08-25 • via Nuitee
A
Anthony • couple • au
8
Good quality accommodation at a reasonable price.
Pros:

Location was great, facilities were clean and comfortable. Being near Albert Dock it was close to everything, just a short walk and you arrived.

2026-08-25 • via Nuitee
T
Tour62347781541 • Couples • Burnley, Lancashire, England
6
Not consistent with the Hilton brand
Pros:

My husband and I stayed here for one night to celebrate our 10th wedding anniversary. On arrival we were offered an upgrade to a deluxe king room for an extra £5 which we thought was a treat. It took a while to check in though as there was only one staff member on reception with a long queue to attend to and a couple waiting to collect their bags from left luggage.
The room itself (613) was larger than a standard room with a nice view of the Albert Docks but other than that it's hard to see the advantage of a deluxe king room over a standard one and we certainly wouldn't have paid the usual rate. The room was clean and comfortable, if a little worn/tired but there were a few issues that didn't reflect what we would expect from a Hilton hotel.
The wireless charging pad next to the bed had an exposed wire and the PAT testing was out of date. The shower gel by the bath was empty and some of the lighting in the room wasn't working.
We booked a meal in the restaurant but couldn't really enjoy it because firstly there was only one staff member on the bar and we waited a while to be seated and then a further long wait for our order to be taken, and secondly the bar area and restaurant were pretty much one and the same so unfortunately we were there whilst a football match was being played on the projector screen and as you'd expect, there was lots of cheering and shouting that interrupted our quiet anniversary dinner. I would have expected the restaurant to be separate from the bar area.
When the food came, it was cooked well and enjoyable, but breakfast the following morning was a different matter. We only ate the cooked breakfast so cannot comment on the rest but we've had better cooked breakfasts from a cheap greasy spoon cafe. The sausage was too herby for my liking and the bacon tasted awful and I wasn't able to cut it up with my knife and fork as it was hard, dry and had a strange colour, taste and texture. We didn't try a lot of the breakfast items as they didn't look very appetising. We have had great breakfasts at other Hilton hotels in the past and even a Premier Inn breakfast trumps this offering.
There were positives. This hotel is in a great location and the air conditioning in the room was very good. Staff were always very polite, friendly and helpful when you could find them and they are a credit to the hotel, but it seemed that this hotel was understaffed. We are unlikely to stay at this particular hotel again, but would still visit a different Hilton hotel in the future.

2026-08-24 • via Tripadvisor
P
Patricia • solo_traveller • gb
9
Pros:

Thanks for the lovely brake away from the kids

Cons:

That we didn't have a fridge in the room

2026-08-24 • via Nuitee
T
Toni • couple • gb
10
2026-08-23 • via Nuitee