Four Points by Sheraton Jaipur, City Square

Hotels
•
Four Points by Sheraton
8.8 (563 reviews)
City Square, Vasundhara Colony, Tonk Road , Jaipur , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Perfect location
Good breakfast variety
Cons:
Cleanliness issues
Old and dated property

Categories

Cleanliness
7.7
Several mentions of cleanliness issues, including an unclean environment and dirty swimming pool.
Service
9.7
Staff were highlighted as friendly and helpful; specific praises for individual staff members.
Location
9.7
The hotel is noted for its perfect location, which contributed positively to the overall experience.
Room Quality
7.7
Feedback indicated the rooms felt old and dated with issues such as uncomfortable beds.
Amenities
8.2
Some amenities were recognized as lacking, like the steam room and sauna, while other services were good.
Value for Money
9.2
General sentiments about the price being reasonable for the provided services, despite cleanliness issues.
Food and Beverage
8.7
The variety and quality of food during breakfast received positive mentions, though some found it lacking.
Overall Experience
9.5
Overall positive experiences highlighted though tempered by concerns about the property's condition.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:56

Property Description

Luxurious Accommodation
Experience modern rooms with floor-to-ceiling windows and upscale amenities at Four Points by Sheraton Jaipur, City Square. Relax in style with a flat-screen TV, safety deposit box, and minibar in every room.

Relaxation and Wellness
Unwind by the outdoor swimming pool, stay active at the fitness centre, or indulge in a rejuvenating massage at the spa. Let our dedicated staff assist you with business services and tour arrangements for a seamless stay.

Culinary Delights
Savor a delightful culinary experience at The Eatery with a buffet of local and Western cuisines. Don't miss out on the opportunity to enjoy light snacks and cocktails at Best Brews, perfect for unwinding after a day of exploration.

Book now and elevate your stay at Four Points By Sheraton Jaipur, City Square, where luxury meets convenience and comfort.

Important information:

Please note that the property has a child policy for Food & Beverages:

Children below 8 years are not chargeable in buffet meals
Children between 8 -12 years are chargeable half rates.
Children above the age of 12 years are considered as adult and they are charged full amount.

Please note that the hotel will charge the credit card with a pre-authorization amount of INR 10. This amount will be adjusted against the final bill.

Please note that outside liquor and eatables are not allowed in the hotel premises.

Please note that guests are required to produce a valid ID proof at the time of check in. Foreign guests need to produce a valid passport with visa whereas Indian guests need to produce a valid Government approved ID. PAN card will not be considered as proof

Please note that the property will be hosting a mandatory Gala Dinner on December 25 and December 31, 2021. The charges are to be paid directly at the hotel. Rates are as follows: December 24th - INR 4000 for an adult and INR 2000 for a child. December 31st - INR 5000 for an adult and INR 2500 for a child.

Rate of GST associated with the room selection: 12% if room rate is below INR 7500 or 18% if room rate is above INR 7500. If you pay more tax than required, you may collect the balance amount from the hotel at check out. If you pay less tax than required, the hotel reserves the right to collect the balance amount from you at check out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    People 8 years old and over stay for Rs. 1,500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 563 reviews
Cleanliness: 7.7
Service: 9.7
Location: 9.7
Room Quality: 7.7
Amenities: 8.2
Value for Money: 9.2
Food and Beverage: 8.7
Overall Experience: 9.5
A
Ankit • extended_group • in
8
2026-05-25 • via Nuitee
R
Rahis shah • solo_traveller • in
10
2026-05-23 • via Nuitee
K
Kunal • couple • ae
3
A shame in the name of marriot
Pros:

Hard to say, must be the location for my business.

Cons:

This is not a Marriott. I checked in at 3am to find nobody to greet me from the car or pick my bags, I had to look for someone one, entered the lobby, it was hot, they had dimmed the lights and turned the ac off. There was nobody there other than a sleeping guard outside and one guy at reception. There were letters missing from the marriot board that’s usually there at reception. I should have known that it’s going to be a bad stay.

I was given a room, 5512 I think but for sure on the 5th floor. The elevator was hot, the floor I went to was dark, hot and smelt strongly of pesticide.
The room, after inserting my card did not power on! Had to go down and get it fixed. Mind you now this is me at 3-4 am from a long flight. The technician from the phone call I could hear i established was not interested in coming soon. However he had now manually enabled power.

The tv was on, I tried turning it off, I couldn’t because the remote for the tv itself was missing the only remote there was was of the external tv player, set top box. Which could not turn the tv off, but only the media. A call for made requesting the remote. After 20 minutes of no response, I called again and received a house keeping fellow with no remote to come and gaslight me into thinking I’m the idiot who doesn’t know how to use a remote. He tried and failed to turn it off and had to reach into the tv in the back somewhere in the dust to turn it off.

Deciding now to sleep finally I sat on the bed and was moved a foot back as I sat down. The pillows on the bed fell to the floor as the whole bed had moved by the simple action of me sitting down. THE BED WAS ON WHEELS. This was a comedy show at this point which wasn’t very funny at 0430am. I decided to bite the bullet and decide to try to sleep. The mattress was old and spongy and provided no support whatsoever I could hear the springs creak and bounce me as I moved around on the bed, which was also moving.

2026-05-19 • via Nuitee
G
Gadhoke • solo_traveller • in
6
It is just Ok. A business call hotel for short stays.
Cons:

Property had Smelly corridor, and old furniture. Was also served cold food on first night.

2026-05-15 • via Nuitee
A
ASHA • solo_traveller • ae
2
2026-05-13 • via Nuitee
A
anshu • extended_group • in
10
Superb staff. Excellent experience
Pros:

Location

Cons:

Nothing

2026-05-07 • via Nuitee
K
Kriti • couple • in
8
2026-05-06 • via Nuitee
S
shewaram Khemlani • solo_traveller • es
8
2026-04-24 • via Nuitee
K
Ketevan • couple • ge
7
2026-04-24 • via Nuitee
I
Iti • extended_group • in
9
2026-04-23 • via Nuitee
P
Puneet • solo_traveller • in
1
2026-04-20 • via Nuitee
E
Escape16035984102 • Friends getaway
2
Most disgusting hotel I have ever seen
Pros:

This is the most disgusting hotel I have seen in my whole life! Please see the attached pictures - the mold in the bathroom is not something that they missed cleaning for days, it looks like they haven't cleaned it for years. After complaining, they gave me another room, same thing. The 5 pictures are from two different rooms.

2026-04-19 • via Tripadvisor
S
sonalic375 • Couples
2
worst expirience
Pros:

Four Points by Sheraton Jaipur, Tonk Road

My recent stay at this hotel was extremely disappointing and far below the standards expected from a Sheraton property. From arrival to checkout, the service lacked professionalism—there was no welcome drink, no luggage assistance, and repeated follow-ups were required. The reception staff appeared indifferent and unwelcoming.

The rooms and bathrooms were poorly maintained, with missing amenities, visible stains, and unsatisfactory cleanliness. The restaurant experience was equally frustrating, marked by excessively spicy food without prior guidance, slow and inattentive service, and poor hygiene standards. Feedback was handled dismissively, and the overall dining experience fell short of expectations.

The only highlight of our stay was the spa, where Jeni and her team delivered excellent and professional service.

Stay Details:

Rooms: 6626 & 6623
Dates: 13th–14th
Guests: 4 Adults
Plan: EP
Booked via: MakeMyTrip (MMT)

Overall Rating: ★★☆☆☆ (2/5)

2026-04-16 • via Tripadvisor
A
Anita • solo_traveller • in
8
Stay was okay
Pros:

Neat and clean

Cons:

Most of the bathroom fittings are old and could be replaced

2026-04-16 • via Nuitee
M
Mark • solo_traveller • gb
7
2026-04-15 • via Nuitee
H
Happiness25593175360 • Couples
4
Property tarnishing the image of Marriot
Pros:

Below par service standards from a brand hotel like sheraton for below mentioned experiences

1.No welcome drink on arrival
2.lacked warmth at reception
3.No luggage assistance on arrival.
4.Luggage delivered too late. After 2 calls they sent it.
5.bathroom fixtures worn out
6.No hand towels in room
7.Sgl dental kit in a room booked for dbl occupancy.
8.restaurant service was pathetic

Food was very spicy.As we were first time travellers to Rajasthan we were not having knowledge about how spicy the food would be.so we expected the steward to guide us through the menu.

However when I asked he said that ur in rajasthan so it's going to be spicy.He didn't bother if we liked it or not.He should try the same with foreign nationals.Felt like Indians not welcomed.

Soup was served for 4 members as we had 2 rooms....but soup spoon was given to 3 only and 4th was provided on request.

Table was not cleared as and when we finished the dishes....hence table was full.....I asked for some ice cubes....steward came with Ice bucket.....I told him give me some cubes and take bucket back as the table space was fully occupied......he just dumped it on table and went.

Later post completing our meals finger bowls wasn't provided.....on request it was provided after very long time.Manager was informed about the same....but he just said sorry and moved on.

we expected the order taker to ask if we need desserts.....which he didn't bother.....and we signed the bills and went out of hotel for desserts and had it.

Lastly,we called for luggage assistance while departing but the attendant didn't turn up.so we helped ourselves as we were getting late to go to airport.

Kudos to Spa team of Jeni and the masseurs.they did a wonderful job of giving us the service of back massage.

Rest all over all a very disappointing experience.

2026-04-14 • via Tripadvisor
J
johar • solo_traveller • my
10
2026-04-14 • via Nuitee
N
Naginlal Modi • couple • mu
8
Very nice place and it is value for money.
Pros:

Lots of options for breakfast, room is very well cleaned and hygienic.

Cons:

Facilities such as refilling of shower gels could be improved.

2026-04-13 • via Nuitee
S
Shirish • couple • mu
6
Not recommended
Pros:

The staff were nice and helpful.

Cons:

The room wasn’t very clean—I could noticeably feel dust. It didn’t match the pictures at all. In the photos, the room looks quite appealing, but in reality, much of the furniture felt old and worn out. Not recommended for the price I paid.

2026-04-11 • via Nuitee
S
Sanjeev • solo_traveller • in
10
2026-04-11 • via Nuitee