Hilton Garden Inn Allentown West

Hotels
•
Hilton Garden Inn
8.2 (242 reviews)
230 Sycamore Road , Breinigsville , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean common areas
Cons:
Room service issues
Overpriced amenities

Categories

Cleanliness
8.03
Cleaning issues were mentioned, including a lack of bath towels and room not serviced properly.
Service
9.5
Positive remarks about staff being friendly and responsive in resolving issues.
Location
9.04
Good location mentioned, particularly for family visits.
Room Quality
8.49
Rooms were described as clean but with issues regarding comfort and amenities.
Amenities
8.02
Disappointment regarding the hot tub and some missing amenities.
Value for Money
7.48
High charges for breakfast and parking were criticized, indicating poor value.
Food and Beverage
7.03
Breakfast quality was described as poor and overpriced.
Overall Experience
8
Mixed feelings with significant complaints affecting the overall stay satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:15

Property Description

Indulge in Relaxation
Unwind in our Breinigsville hotel boasting an indoor pool and hot tub. Enjoy complimentary Wi-Fi and entertainment on a flat-screen TV.

Convenience at Your Fingertips
Experience comfort in every room equipped with a work desk, seating area, and modern amenities like a microwave, fridge, and coffee maker.

Exciting Dining Options
Savor delicious meals at The Garden Grill for breakfast, unwind at the Lobby Bar, or grab snacks anytime from the 24-hour Pavilion Pantry.

Book your stay at the Hilton Garden Inn Allentown West for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABE

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 3.87 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 242 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.04
Room Quality: 8.49
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 7.03
Overall Experience: 8
E
elizabethaH3248ER • Business
2
Terrible
Pros:

I booked via Priceline at about 10pm- got there at 11pm. walked back to my room and it was so musty and moldy I had an allergic reaction which I’m still sick from. I went to the front desk with my face all red from the reaction and told them I couldn’t stay here because I have a mold allergy. The lady at the front desk said she would absolutely refund me but we’d need to talk to Priceline. They didn’t mark down that I left at 11:20. Instead claimed I left at 5:04am. Because of this Priceline is claiming I slept there annd will not refund me, even though I did not. There was clear negligence from staff, also there was visible dirt in the bathroom. Nasty place, dirty. I’ll also mention I travel for work frequently and this place was particularly bad. went to staybridge across the street and it was so clean and I would 10/10 recommend that place.

2026-03-23 • via Tripadvisor
I
Ionut • extended_group • us
10
2026-03-17 • via Nuitee
Z
Zelenenki • couple • us
10
Stayed Christmas eve..with dog...was great we didn't have to inconvenience anyone
Pros:

So clean. And conformable

2026-01-22 • via Nuitee
M
Mench • solo_traveller • us
7
2026-01-21 • via Nuitee
D
Davidu • solo_traveller • us
8
2026-01-19 • via Nuitee
E
Elison • solo_traveller • us
8
Atendentes simpáticos e café da manhã muito bom!
Pros:

Café da manhã e pude fazer o check in antecipado!

2026-01-18 • via Nuitee
S
Shardaye • couple • us
9
2026-01-15 • via Nuitee
J
Jennifer • family_with_children • us
3
Call first to see if things are in order before you book. We went for the hot tub!
Pros:

Location

Cons:

Hot tub was only hot Friday night. Asked employees many times to add hot water on Saturday. It was done once or twice but we always got out shivering. Also met with contempt for asking by the GM. Saturday night hot tub was finally hot. We got in and the kids started choking and coughing. My throat and chest hurt. We got out and went to the front desk to tell them. Learned they closed it due to PH levels 30 mins prior added tons of chlorine. They just hadn’t hung a sign yet. Took 4 days to get chlorine out of my hair and now my scalp is paying for it with itchy dryness. My son’s skin is worse than ever. We are using Hydrocortisone for it. Filed a complaint on the hot tub not being hot before the chlorine incident and still waiting to be called back so I can inform them about the chlorine incident too. Also, front desk girl said we would be fine that the chlorine is just a cleaning supply when asked if we would be OK after getting in. The Hilton usually does better. Hoping this gets addressed for us and doesn’t happen to someone and their kids like us in the future.

2026-01-08 • via Nuitee
M
Mench • couple • us
7
It was OK
2026-01-04 • via Nuitee
J
James • couple • us
3
The place seemed dated and run down for a HGI. Surprised they still have the flag.
Pros:

breakfast was more expensive than what was stated on the website

Cons:

Having a charge for parking was insulting for a suburban property with a large empty parking lot.

2026-01-02 • via Nuitee
S
Sara • couple • us
10
Excellent experience!
Pros:

Melanie was on point with everything. She was wonderful!

Cons:

Nothing.

2025-12-29 • via Nuitee
T
Toni • couple • us
7
2025-12-18 • via Nuitee
C
chuck • couple • us
7
Cons:

Swimming pool was freezing hot tub wasn't that hot also

2025-12-08 • via Nuitee
M
Michelle • family
2
Pros:

Room was not clean when we arrived hair was in the shower and on the shower head, my daughter’s doll got kicked under bed when retrieving it found trash and pens under the bed THAT WAS NOT OURS!!!! Had issues with the toilet where it actually clogged called front desk and still no one came. Gave them two stars for staff cause the gentleman on the day of arrival and into morning was very helpful and attentive! Other than that unresponsive and gross ! Couldn’t even get towels !

2025-10-12 • via Nuitee
E
Elisa
10
Pros:

Room was clean

2025-10-05 • via Nuitee
A
Alfred • friends
6
Pros:

Hilton Garden Inns aren’t what they used to be. Poorer facilities, lack of amenities, staff are sloppy in appearance and helpfulness.

2025-09-29 • via Nuitee
D
Deborah • partner
8
Pros:

We love a quiet clean room. The only down side was no bath towels and no body wash in the container.

2025-09-27 • via Nuitee
C
carldmichael • Solo travel
2
Bad Experience
Pros:

it was a bad experience overall. First, I inquried if there was breakfast, the answer was yes. It was the typical lousy breakfast that many hotels offer. But on the second day of breakfast, I was charged $16.96! Not only was I expecting free breakfast - as does all other similar hotels!! - but this was an completely unreasonable cost for this quality of food.
Also, I asked to have my room serviced. I left at about 9:30 in the morning and returned at about 8:30 at nite and the room was just as I left it. There were new towels, so I knew they entered the room, but beds were not made up, trash not emptied. That was just terrible. I called the front desk asking for a refund and was told the manager would take care of it in the morning. I checked out, there was nothing done. Now, two days later, still nothing done.
There are many hotels near this sad hotel, and I make this trip to see family regularly. I will never stay here again and suggest you avoid this hotel.
Furthermore, we have stayed to Hilton hotels frequently. There are other options, such as Marriot, and we will not seek out Hilton for our stays in the future.
Totally bad experience

2025-09-26 • via Tripadvisor
D
David
10
Pros:

.

2025-09-23 • via Nuitee
C
Christina • family
8
Pros:

The beds weren't the most comfortable. But, it was clean and the staff was very friendly.

2025-09-22 • via Nuitee