Premier Inn Hamburg City Klostertor

Hotels
8.1 (5289 reviews)
37 Hammerbrookstraße , Hamburg , de

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Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Parking garage

Review Highlights

Pros:
Clean, fresh rooms reported by multiple guests
Consistently praised breakfast
Friendly, helpful and attentive staff
Very good location (near S‑Bahn, arena, restaurants, shops)
Good price-performance / value for city trips
Convenient bike storage and luggage storage options
Cons:
Noise in some rooms (S‑Bahn, construction, delivery trucks)
No in-room refrigerator reported by several guests
Bed/mattress issues: too soft, worn-through or creaky; some rooms had only one duvet for two
Occasional service lapses (room entered without knocking, long group check-in)
Inconsistent amenities or minor maintenance issues (missing slippers, initial broken kettle, one report of room not made)

Categories

Cleanliness
8.6
Many guests report clean, fresh rooms and explicitly praise housekeeping; one report of a room not being made and a service entry without knocking.
Service
8.8
Staff are repeatedly described as friendly, helpful and attentive (reception and bar praised); isolated issues include long group check-in times and occasional service lapses (room entered without knocking).
Location
8.2
Location repeatedly called very good (near S‑Bahn, arena, restaurants and shops); some rooms face construction or the front S‑Bahn and suffer noise.
Room Quality
7
Mixed reports: comfortable rooms and beds for some, but multiple complaints about mattresses being too soft or worn, creaky beds, one duvet for two people and occasional pillow smell.
Amenities
7.2
Positive notes (AC, bike storage options, luggage storage) but frequent negatives: no in-room refrigerator, missing slippers, broken kettle (replaced), and requests for more in-room conveniences.
Value for Money
8.4
Several guests highlight very good price-performance and recommend the hotel for city trips; a few felt breakfast selection could be better given the price.
Food and Beverage
8.5
Breakfast is often praised (great/good/very good, large selection for many guests); a small number requested more variety.
Overall Experience
8.1
Generally positive stays with many guests stating they'd return; common minor negatives are noise and some room/amenity issues that affected a subset of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-30 07:51

Property Description

Prime Location in Hamburg - Situated just 1.4 km from Hamburg Central Station and within close proximity to top attractions like Dialog im Dunkeln and Mönckebergstraße.
Modern Amenities - Enjoy air-conditioned rooms with a flat-screen TV and free WiFi, along with a delicious breakfast buffet offering both continental and Full English/Irish options.
Convenient Services - Benefit from private parking, a 24-hour front desk with multilingual staff, and easy access to Town Hall Hamburg and Miniatur Wunderland.

Book your stay at Premier Inn Hamburg City Klostertor now for a memorable experience in Hamburg!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Guest Reviews

8.1
Based on 5289 reviews
Cleanliness: 8.6
Service: 8.8
Location: 8.2
Room Quality: 7
Amenities: 7.2
Value for Money: 8.4
Food and Beverage: 8.5
Overall Experience: 8.1
I
Ibsen • solo_traveller • dk
3
2026-07-25 • via Nuitee
P
Peter • family_with_children • nl
7
2026-07-25 • via Nuitee
Z
Zhyldyz • couple • kg
10
Pros:

Room was so nice and bad was comfortable!

2026-07-25 • via Nuitee
T
Tom • solo_traveller • de
9
Pros:

Zimmer

Cons:

Waschbecken total unpraktisch, aber überlebt

2026-07-25 • via Nuitee
L
Louise_bak • family_with_children • dk
8
2026-07-25 • via Nuitee
L
Lenny • solo_traveller • de
9
2026-07-25 • via Nuitee
B
Barbara • solo_traveller • at
10
Pros:

Leichte Erreichnarkeit der wichtigsten Sehenswürdigkeiten mit S-Bahn. Kann man weiterempfehlen!>

2026-07-25 • via Nuitee
U
Ute • family_with_children • de
8
2026-07-25 • via Nuitee
S
Sarah • family_with_children • de
7
2026-07-25 • via Nuitee
H
heidi • family_with_children • se
10
2026-07-25 • via Nuitee
S
Susanne • solo_traveller • de
8
Vollkommen zufrieden
Pros:

Schönes Zimmer, sehr sauber. Mir hat gut gefallen, dass es die Möglichkeit gab draußen zu sitzen.

Cons:

Es gibt nichts zu beanstanden

2026-07-25 • via Nuitee
D
Dorienke • family_with_children • nl
8
Pros:

Locatie goed bereikbaar per auto, stadscentrum goed bereikbaar per openbaar vervoer. Kamer was netjes en schoon. Personeel vriendelijk en behulpzaam.

2026-07-25 • via Nuitee
G
Gericke • solo_traveller • de
9
2026-07-25 • via Nuitee
M
Marion • solo_traveller • de
8
2026-07-25 • via Nuitee
R
Ritler • solo_traveller • ch
9
2026-07-25 • via Nuitee
G
Georg • couple • de
7
2026-07-25 • via Nuitee
I
Irene • extended_group • de
8
2026-07-25 • via Nuitee
G
Gülay • family_with_children • dk
10
Pros:

Alt var perfekt

2026-07-25 • via Nuitee
W
Wolfgang • family_with_children • de
9
2026-07-25 • via Nuitee
P
Peter • couple • de
8
2026-07-25 • via Nuitee