Premier Inn Hamburg City Alster

Hotels
7.9 (976 reviews)
109 Lübecker Straße , Hamburg , de

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Facilities

Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Good breakfast (several guests praised it)
Strong amenities / facilities (Ausstattung described as fantastic)
Central location, close to U-Bahn (U1, U3) and bus connections
Some staff members were friendly and helpful
Hotel appears neat/attractive in several reviews
Generally quiet despite busy street for some rooms
Cons:
Rude or unfriendly staff and problematic management (wrong room allocations)
Overheated rooms with limited ability to turn off ventilation
Rooms with awkward bed arrangements (overcrowded in at least one)
Noise from a busy main road for ground-floor rooms
Value for money concerns — several guests found it expensive
Delayed maintenance (shower damage reported) and missing towels
Window ventilation limited to tilt, insufficient airflow

Categories

Cleanliness
7.6
Mixed signals: rooms described as 'ordentlich' and hotel 'net', but there were reported issues (unrepaired shower damage, missing towels on third day) indicating inconsistent housekeeping.
Service
6.5
Variable: several guests report rude or unfriendly staff and a problematic manager (wrong room assignments, accusatory), while other comments note friendly and helpful employees at times.
Location
8.8
Generally praised as central and close to U-Bahn (U1, U3) and bus lines; quiet for its location according to some, though ground-floor rooms face a busy main road causing noise concerns.
Room Quality
6.8
Problems noted: rooms overcrowded with beds in one case, overheating (no effective control), limited window ventilation (only tilt), and a damaged shower reported — indicating notable room shortcomings.
Amenities
9
Ausstattung / instalaciones repeatedly praised (called 'fantastisch' and specifically mentioned as a pro), suggesting strong facilities overall despite some operational issues.
Value for Money
6
Several guests described the hotel as expensive or 'the most expensive' in their trip and complained that price did not match experience, indicating poor value perception.
Food and Beverage
9
Breakfast repeatedly listed as a pro: described as 'very good' or 'okay' with decent selection; overall positive sentiment toward breakfast offerings.
Overall Experience
9.5
Mixed but many positive points on location, amenities and breakfast; however, significant management/service and room issues left some guests very dissatisfied. Overall leans positive when averaging the varied feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-13 11:02

Property Description

Premier Inn Hamburg City Alster provides comfortable and air-conditioned accommodation in Hamburg, conveniently located near major attractions. Modern Rooms with Amenities: Enjoy flat-screen TVs and private bathrooms in each room, complete with cozy bed linens. Delicious Breakfast Options: Start your day with a buffet featuring continental or full English/Irish breakfast. Convenient Location: Explore nearby landmarks such as Dialog im Dunkeln and Mönckebergstraße, all within a short distance. Book now for a memorable stay in Hamburg!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Guest Reviews

7.9
Based on 976 reviews
Cleanliness: 7.6
Service: 6.5
Location: 8.8
Room Quality: 6.8
Amenities: 9
Value for Money: 6
Food and Beverage: 9
Overall Experience: 9.5
H
Hohndorf • solo_traveller • de
4
2026-06-07 • via Nuitee
C
Careen • solo_traveller • de
7
Pros:

Frühstück war super, Personal sehr freundlich, Anbindung gut

Cons:

Ausstattung vom Zimmer, Sauberkeit vom Zimmer hätte besser sein können

2026-06-06 • via Nuitee
A
Amedeo • extended_group • ch
8
2026-06-06 • via Nuitee
J
Jürgen • couple • de
5
2026-06-06 • via Nuitee
M
Miriam • solo_traveller • nz
5
2026-06-05 • via Nuitee
D
Desmond • couple • gb
1
2026-06-05 • via Nuitee
C
Christof • couple • de
8
2026-06-05 • via Nuitee
M
MCetin • extended_group • tr
10
2026-06-05 • via Nuitee
S
Stefanie • solo_traveller • de
8
2026-06-05 • via Nuitee
C
Christof • solo_traveller • de
8
2026-06-05 • via Nuitee
E
Erika • solo_traveller • it
8
2026-06-04 • via Nuitee
D
Dr. Francesca • couple • de
8
Angenehmer Aufenthalt in einem zentralen Hotel mit gepflegter Ausstattung
Pros:

Lage sehr zentral, Zimmer sauber und gepflegt, modern eingerichtet, alles vor Ort, was man braucht, bequeme Betten. Haben auf Wunsch ein Zimmer weg von der Straße in Richtung Hinterhof erhalten, um keinen Straßenlärm zu haben, alles sehr gut.

Cons:

Tiefgarage mit 15 Euro für eine Nacht zu teuer.

2026-06-04 • via Nuitee
O
Olena • family_with_children • de
10
2026-06-04 • via Nuitee
B
Berberich • solo_traveller • de
7
Pros:

Anbindung an U + S Bahn.
Trotz Zimmer zur Straße war es ruhig bei geschlossenem Fenster.

Cons:

Teppichboden im Zimmer. Zu wenig Ablagefläche. Es fehlt auch eine Garderobe und wenn es nur ein paar Haken wären.
Frühstück ist zwar alles vorhanden aber etwas Abwechslung wäre gut.

2026-06-04 • via Nuitee
S
susann • solo_traveller • de
7
2026-06-04 • via Nuitee
G
Gabriel • couple • de
8
2026-06-03 • via Nuitee
S
Steffen • solo_traveller • de
9
Pros:

Sehr gut gelegen, schönes Hotel

2026-06-03 • via Nuitee
G
Genevieve • extended_group • gb
9
Cons:

No AC or it was barely working

2026-06-02 • via Nuitee
H
Horst • family_with_children • de
8
Uns hat der kurze Aufenthalt im Hotel sehr gut gefallen; wir werden gern wiederkommen.
Pros:

Das Hotel liegt in der Nähe von zwei U-Bahnstationen. Unser Zimmer war, wie gewünscht, mit zwei getrennt stehenden Einzelbetten ausgestattet und wurde täglich gereinigt. Im Zimmer war auch ein Kaffee-Tee-Set vorhanden.

2026-06-02 • via Nuitee
W
Wagner • solo_traveller • de
8
Pros:

Zimmer war zweckmäßig eingerichtet. Kühlschrank war vorhanden. Gute Lage alles mit öffentlichen Verkehrsmitteln erreichbar.

Cons:

Klimaanlage funktioniert nicht. Keine Beschreibung vorhanden wie diese zu benutzen ist. Müllbeutel im Badmülleimer fehlte

2026-06-02 • via Nuitee