Legacy Te Waonui Hotel Franz Josef

Hotels
9.2 (518 reviews)
3 Wallace Street, State Highway 6 , Franz Josef , nz

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful location
Staff quality
Cons:
Food quality
Cleanliness issues

Categories

Cleanliness
8.8
Some complaints about room cleanliness and bed bugs.
Service
10
Staff are friendly and professional, enhancing overall experience.
Location
9.8
Wonderful location surrounded by nature, with easy access to attractions.
Room Quality
9.3
Rooms are spacious and well-appointed, though some furniture needs updating.
Amenities
8.8
Amenities were criticized for not matching the room rates.
Value for Money
8.8
Some disappointment with meal quality relative to price.
Food and Beverage
8.3
Mixed reviews on the dining experience; more options preferred.
Overall Experience
9.8
Overall charm of the hotel and location creates a memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:32

Property Description

Luxurious Rainforest Retreat

Organic Luxury: Te Waonui Forest Retreat boasts luxuriously appointed rooms with organic cotton bed sheets and spacious private bathrooms, ensuring a comfortable and eco-friendly stay.

Culinary Delights: Indulge in the best of New Zealand produce at the hotel restaurant, serving delicious breakfast and dinner options that will tantalize your taste buds and provide a true culinary experience.

Adventure Awaits: Located near Franz Josef Glacier, guests can easily access exciting local attractions such as horse trekking, rafting, and quad bike tours, promising an unforgettable and adventurous stay.

Book your stay at Te Waonui Forest Retreat now to experience the perfect blend of luxury, nature, and adventure.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 518 reviews
Cleanliness: 8.8
Service: 10
Location: 9.8
Room Quality: 9.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.8
K
kathrynlindsay081 Couples Newcastle, Greater Newcastle, New South Wales
10
Our Franz Josef stay
Pros:

Lovely place to stay, our room, the service, the location and restaurant was all very good.
The staff are very friendly and made our stay very enjoyable . A thank you to Janice who looked after us so well. We will definitely return
Kathryn & Robert

2026-05-13 via Tripadvisor
L
Lipglo Family Zanzibar Island, Zanzibar Archipelago
10
Te Wainui Franz Joseph New Zealand
Pros:

We had the most amazing stay at this fantastic hotel. Pure luxury & amazing staff. Especially Janice, our waitress, who was wonderful and so welcoming & Amanda on reception. So helpful & accommodating.We absolutely loved everything about this beautiful hotel. Thank you!

2026-05-11 via Tripadvisor
2
219jacquelineg Couples Andover, Hampshire, England
10
Would come back again anytime
Pros:

Pity we were only here for one night! Would have been happy to stay for a whole week nestled among the trees with all the sounds of the birds. An amazing hotel so different from anything else we have stayed in, like being in the middle of the rain forest but without any discomfort. Would come back here in a flash.

2026-05-10 via Tripadvisor
2
209betsyg Friends getaway
10
Superb place to stay in Franz Joseph
Pros:

The hotel is lovely. It is on the edge of a rain forest. You hear beautiful bird songs and you can see glow worms at night around the property. There are great hikes nearby. The staff is so helpful. Janice in the dining room made all of our meals there enjoyable. The food was consistently excellent.

2026-04-30 via Tripadvisor
S
Salmanazar family_with_children fr
5
2026-04-01 via Nuitee
M
michaelj726 Couples Manhattan Beach, California
10
Very good hotel at the Franz Josef Glacier
Pros:

My wife and I stayed here for one night with our hiking group in connection with our visit to the Franz Josef glacier. The guestrooms are comfortable and charming and each room sports a patio that basically adjoins a rainforest in the middle of the hotel It’s very cool and I’ve never seen anything like it. It was very quiet. Our dinner in the hotel restaurant was excellent. Nice hotel in a remote place.

2026-03-31 via Tripadvisor
F
Frank couple de
6
2026-03-30 via Nuitee
P
penrissen Couples Ripponden, Sowerby Bridge, West Yorkshire, England
6
Poor Value For Money
Pros:

This was one of eight accommodations we stayed in during our road trip in New Zealand. It was the second most expensive so we were expecting a high standard of accommodation and maybe even a little bit of luxury! Unfortunately this was not the case as the room was dated and somewhat basic. The price we paid did not reflect the standard of room we got which was extremely disappointing.

2026-03-29 via Tripadvisor
P
paul62Launceston Couples
10
Pampered
Pros:

From the moment we were greeted , to luggage taken to our room. With a 5 course dinner that was amazing , but what stood out more were the staff that made our night , special shout out to Janice? Who looked after our table for the night . This was our mid holiday treat and did not disappoint. 15 March 26

2026-03-28 via Tripadvisor
S
stpurdy7 Couples
4
Disappointing
Pros:

We stayed here for two nights on our trip around NZ and found for the money we paid it was not value for money. We arrived early and tried to check in which we expected our room would not be ready which was fine. As we had a kayak experience to get to we did the check in process and we just needed to collect our keys when we returned. When we came to collect our key we had to repeat our name five times and then the clerk still look as if he could not understand. We were finally given a key we went to our room and then discovered we had been given the wrong room. We had to return to reception to finally get the correct room. We had paid to get 2 degustation dinners and then told we couldn’t have one and told we had to go the the other restaurant which was pizza, a very mediocre salad and dessert bar. At every meal and breakfast service was slow and dishes not cleared. Was a very disappointing experience

2026-03-27 via Tripadvisor
M
Mary581 Couples
10
Wonderful hotel
Pros:

The hotel is surrounded by gardens, and this includes your view thru the patio doors. The room is larger than most with a king size bed, two comfortable chairs, and a desk. Lovely bathroom with a large soaking tub/shower combo. Do note it is a big step into and out of the tub.
Breakfast in the dining area includes hot eggs, bacon, grilled tomato and mushrooms, coffee and juices, pastries. Also the usual yogurt, cereals, fruit.
Dinner is a real treat with fresh ingredients delivered by a friendly staff. Menu entrees includes domestic venison, steaks, lamb chops, salmon.
We arrived in time for dinner, and left early in the morning; still a memorable visit.

2026-03-21 via Tripadvisor
K
K couple au
8
Perfect for our short stay
Pros:

Location. Dinner was great too as was the spa.

2026-03-17 via Nuitee
T
Tjo19621 Couples
10
Wonderful
Pros:

Wonderful stay at thr Legacy. Great location. Probably the best hotel in Franz Josef. Staff were outstanding. Went out of their way to make our stay special.

2026-03-14 via Tripadvisor
S
Schoenlaub family_with_children ch
8
merci pour l hebergement le lieu et le service
Pros:

hebergement et personnel
pas la restauration !
le soir le diner etait inclus dans le prix de la chambre assez cher et nous avons mange chacun une pizza, il ne restait pas fgrand chose comme salade ni fruits et gateaux pas appétisssants..
petit dej ok sans plus

Cons:

toute la restauration

2026-03-11 via Nuitee
C
Catherine couple gb
4
Disappointed at having spent so much money on a hotel room that fell far short of our expectations
Pros:

Friendly staff

Cons:

The room was very dated.
Extremely poor value for money.
Food mediocre.

2026-03-09 via Nuitee
T
Turkey007 Couples Brighton and Hove, East Sussex, England
8
Lovely hotel in a gorgeous setting.
Pros:

Fantastic location in the settlement of Franz Josef. The hotel is surrounded by rainforest vegetation and has some stunning views of the mountains. The rooms are a little dated but they are large and comfortable. Food in both the Canopy restaurant and the more casual area was a very high standard. Reception staff were friendly but I have to be honest and say we were disappointed with the service both nights in the two dining areas. On the second night we were given our bill before asking for it twice as if they could not wait to get rid of us and it was not even 9pm. NZ is an incredibly early eating country, goodness knows what Italians and Spanish would make of it !! However, this would not put me off staying here and perhaps we are being a little harsh.

2026-03-08 via Tripadvisor
B
Bernhard couple de
6
Pros:

Lage

Cons:

Viel zu teuer im Vergleich zu anderen Hotels , in denen wir waren
Essen mittelmäßig, unter dem gehobenen Schnitt, den wir in Neuseeland genossen haben

2026-03-08 via Nuitee
B
Blaise couple ch
9
Un bel endroit pour se ressourcer
Pros:

La situation, l'environnement et surtout la végétation entourant l'hôtel

Cons:

L'ajout d'une piscine chauffée serait top, mais pas nécessaire

2026-03-05 via Nuitee
E
Elisabeth extended_group fr
8
Beautiful hotel in lush location
Pros:

Large room and nicely decorated and appointed hotel. The location is perfect and the landscape around is very green and lush. It makes things simple to have half-board so that dinner is included in the reservation.

Cons:

The serving staff in the restaurant for dinner was woefully under-trained and amateurish for this standing of hotel. They did not know how to serve wine or properly take care of guests. It's a disappointment that a hotel like this does not have a gym or more facilities.

2026-03-04 via Nuitee
S
sophiepM5677MJ Family
10
Amazing massage
Pros:

The hotel is lovely in itself but it also offers massages you can book in the lobby. Ranzim was my masseuse and was amazing. The massage was very professional and extremely relaxing - would definitely recommend.

2026-03-02 via Tripadvisor