Viana Hotel and Spa, Trademark Collection by Wyndham

Hotels
Trademark
8.8 (812 reviews)
3998 Brush Hollow Road , Westbury , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great staff
Comfortable beds
Good location
Excellent food
Cons:
Noise from housekeeping
Room maintenance issues

Categories

Cleanliness
8.19
There were some issues with noise from housekeeping, affecting the overall experience.
Service
9.16
Staff members were consistently praised for their helpfulness and understanding.
Location
9.2
Ideal location with easy access to main parkways.
Room Quality
8.65
Comfortable beds reported, but some issues with the room amenities.
Amenities
8.68
Good amenities offered, but one guest could not experience all due to time constraints.
Value for Money
8.64
Quality of service and experience justifies the price.
Food and Beverage
9.19
The food received rave reviews with several standout dishes mentioned.
Overall Experience
8.66
General sentiment positive, with a few negative experiences noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:07

Property Description

Zen-Inspired Full-Service Spa
Indulge in relaxation at the Zen-inspired full-service spa at Viana Hotel and Spa, Trademark Collection by Wyndham. Unwind with a massage, sauna session, or a swim in the indoor pool for the ultimate rejuvenation experience.

On-Site Dining and Spacious Rooms
Experience convenience with on-site dining options at Marco Polo’s restaurant, offering a delectable fusion of Italian and Asian cuisine. Retreat to spacious rooms adorned with natural décor, equipped with modern amenities including a microwave, refrigerator, and luxurious marble bathrooms.

Prime Location and Nearby Attractions
Located just a 2-minute walk from the Westbury Music Fair, our feng shui hotel is in close proximity to attractions like Cantiague Park, Broadway Mall Shopping Center, and the NYCB Theatre at Westbury. Explore the best of New York while enjoying a comfortable stay at our hotel.

Book your stay at Viana Hotel and Spa, Trademark Collection by Wyndham for a harmonious blend of luxury and tranquility.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 21 can only check in with a parent or official guardian.

Please note that only dogs are allowed as a pet in the property, and an extra charge of $75 applies per pet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

8.8
Based on 812 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
K
Kelli couple us
10
Pros:

I didn’t have to leave the property. Everything was there and amazing quality. The restaurant’s food was delicious. The staff were exceptionally helpful. The hotel was super clean and there were so many activities to partake in. The spa was so relaxing. Everything was exceptional.

Cons:

I liked everything

2026-08-14 via Nuitee
T
Thomas couple ca
10
2026-08-12 via Nuitee
T
Tekin family_with_children tr
1
Cons:

Konakladıktan sonra kartımdan tekrar para çekildi elimde banka hesap hareketleri ve dekontlar olmasına ve bankanın itirazı olmasına rağmen ve bunu kabul etmiyorlar.

2026-08-11 via Nuitee
F
Faysal Rahman couple us
9
2026-08-08 via Nuitee
C
Chowdhury couple gb
7
Convenient location. Very comfortable beds
Pros:

Always nice and clean, staff always helpful and friendly. Beds incredibly comfortable.

Cons:

More amenities in bathroom would’ve been nice. More built in charging ports. Guest slippers would’ve been appreciated. Iron and hairdryer not the most efficient to use.

2026-08-07 via Nuitee
M
Mahdi couple us
10
2026-08-07 via Nuitee
M
Matthew couple us
10
Great staff! Fun atmosphere! Easy to get everywhere!
Pros:

Very friendly and accommodating staff. The restaurant and bar are AWESOME! Great apps and the bartenders (Dylan and Ally) are fantastic. Definitely will stay here every time we are in Ling Island!

2026-08-06 via Nuitee
R
RUTH couple us
7
Room ok, breakfast horrible
Pros:

Room was your standard hotel room. The beds were ok but they were not able to get the sheets tucked in well. Shower was good.

Cons:

Breakfast was horrible. The “hot” meal (bacon, eggs, sausage, etc) was cold. Eggs were scrambled and hard. Croissants were stale, bread was standard off the shelf. Cereal was basic Raisin Bran, Cheerios, etc. Coffee maker in the room didn’t work, had to go downstairs to get coffee. A/C was loud and either too cold or too hot. We turned off at night.

2026-08-02 via Nuitee
M
Max couple us
9
Ok
Pros:

Very respectful

Cons:

Kitchen sometimes no one to serve you

2026-08-02 via Nuitee
D
dlocks2000 NONE
10
Great Stay and location
Pros:

We went for a funeral. Convenient location, clean and excellent rooms. Close to all highways and major roads. We arrived very late and the front desk was available. Great breakfast but you need to ask for fresh eggs or omelletes. Buffet looked dry.

2026-07-28 via Tripadvisor
E
evelyndS5851OH Couples Fort Lauderdale, Broward County, Florida
10
Will return
Pros:

I was there for a wedding . While the location can improve, it is walkable and convenient to LIRR, Buses, Ubers, McDonald’s , 711, BJ’s.

The atmosphere is absolutely lovely. The rooms are comfy and have all your needs. The value seems somewhat reasonable for today’s price.

The rooms are very clean with comfortable bed. I was there for four days and was not disturbed as requested. The noise level, I was surprised it was very good. There were four weddings happening. One Thursday one Friday one Saturday and one Sunday.

The staff was friendly and there to help, especially Lucas. There was a small swimming pool a small sauna a small gym a pool room and a bar that offered good cocktails, breakfast and lunch & dinner.

2026-07-28 via Tripadvisor
S
Stephanie solo_traveller us
9
Lovely
Pros:

Lovely room

Cons:

Breakfast should be complimentary

2026-07-24 via Nuitee
E
eyelashc2026 Family
4
Be careful if your Elderly
Pros:

I really wanted to like this hotel. It looks nice, but everything changed when my mom who’s 75 fell in the lobby. They did ask if she was okay, but that was it. There was no checking on her later, or to see if she needed anything. My kids noticed the staff laughing which I do not find funny at all. I understood they were busy because a wedding was going on, but they have other guests as well. If you’re elderly I may want to go elsewhere or until they have a staff that knows what they are doing. Everyone was new and didn’t know what to do. Disappointed

2026-07-23 via Tripadvisor
G
gracebB6468YF NONE
2
Horrible
Pros:

I am still waiting for my hotel receipt for my stay.

Also, it is IMPOSSIBLE to reach the front desk staff from outside of the property. I called 5 times and could not get past the AI bot operators. This is unacceptable!

2026-07-20 via Tripadvisor
F
faryald2026 NONE
8
Large Wedding Group
Pros:

The rooms are spacious and clean at this property. Our Stay was comfortable. The staff was very cooperative and helpful. The few things missing are outdoor space with some bonfire and seating for families to hangout. No indoor space for larger groups to bring their own food and spend time together. We had a lot of food restrictions in our family so it was hard for us to bring food and share with our friends and families. We had around 100 guests in the hotel for the wedding, but no space was provided for us to eat and hang out other then our rooms.

The price per room was high but it was soccer world cup time so we understand. I would not pay for breakfast at the hotel as there are not many options and the quality was not that great. Rather go to local cafe and enjoy New York's good coffee and pastries or amazing bagels.

We were a loud crowd celebrating my son's wedding but the hotel staff made our stay very comfortable and took care of our guests. Checking in and checking out was seamless. It was very helpful to have early check-ins and late check outs available to our guests. Thank you Erin and the rest of the staff for all your help.

2026-07-20 via Tripadvisor
M
Monazza couple gb
4
Very bad and not worth the price
Cons:

Airconditionimg was not working anc very noisey

2026-07-15 via Nuitee
J
jessicasN8057HB NONE
10
Great Stay!
Pros:

We had a wonderful stay! The staff were friendly, welcoming, and always ready to help. My room was spotless, comfortable, with everything we needed for a relaxing stay. The location was convenient and close to shopping, restaurants and the beaches. I would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable and enjoyable experience.

2026-07-07 via Tripadvisor
R
Robert solo_traveller us
9
Great
Pros:

Comfortable stay with a jacuzzi and spa

2026-07-05 via Nuitee
T
Tamara couple us
10
Pros:

Everything.

Cons:

I like everything.

2026-07-03 via Nuitee
R
Robin solo_traveller us
10
2026-07-03 via Nuitee