Hotel Phoenix

Hotels
9.6 (517 reviews)
Untere Wiestistrasse 11 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Delicious breakfast
Comfortable rooms
Cons:
Overheating in rooms
Small shower size
Unfriendly front desk service at arrival

Categories

Cleanliness
9.5
Generally positive mentions about cleanliness, though not explicitly detailed.
Service
10
The owner and staff have shown exceptional dedication and helpfulness throughout the reviews.
Location
9.8
The location is frequently praised for its convenience to the town and ski areas.
Room Quality
9.3
Rooms are described as comfortable, though there are mentions of small showers.
Amenities
9.3
Amenities, including the fitness center and ski storage, are appreciated.
Value for Money
9.3
The overall experience suggests good value considering location and service.
Food and Beverage
9.7
Breakfast is highly rated and regarded as an excellent offering.
Overall Experience
9.9
Numerous reviews reflect a memorable experience with a strong recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:09

Property Description

Hotel Phoenix in Zermatt

Located in the serene Wiesti quarter, Hotel Phoenix offers a blend of rustic charm and modern comfort. Cozy Rooms with Modern Amenities include flat-screen TVs, safes, and complimentary Wi-Fi in public areas. The use of wood, stone, and glass creates a unique ambiance for a peaceful night's sleep. Scenic Views and Relaxing Spaces allow guests to enjoy the Matterhorn vista and unwind in the bar or lounge. Wake up to a Delicious Buffet Breakfast before exploring Zermatt's picturesque surroundings. With its proximity to the train station and local shops, Hotel Phoenix is the ideal choice for your stay in Zermatt.

Important information:

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: ZRH

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for CHF 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 517 reviews
Cleanliness: 9.5
Service: 10
Location: 9.8
Room Quality: 9.3
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 9.7
Overall Experience: 9.9
G
Grzegorz • couple • pl
8
Pros:

Miła obsługa, czysty pokój, wygodne łóżko.

Cons:

Brak czajnika w pokoju było bardzo problematyczne dla nas.

2026-02-14 • via Nuitee
A
Andrea • family_with_children • ch
10
2026-02-13 • via Nuitee
G
Geoffrey • family_with_children • be
9
2026-02-10 • via Nuitee
6
624ruthiec • Family
10
Perfection in paradise
Pros:

A beautiful hotel with a great location. Hotel was clean and the service was impeccable. Front desk staff was extremely helpful and so kind. The breakfast was amazing. We loved our stay!

2026-02-03 • via Tripadvisor
C
Connector51980623189 • Couples
10
Hotel Phoenix is ​​the best.
Pros:

Our stay at the Phoenix was a very positive experience. My rating was "exceptional staff, service, breakfast, location, and cleanliness."

2026-01-28 • via Tripadvisor
W
wacław • solo_traveller • pl
9
2026-01-28 • via Nuitee
P
Pimentel • family_with_children • br
10
The stay was excellent.
Pros:

Excellent hotel staff, excellent cleanliness, excellent breakfast.

Cons:

-

2026-01-26 • via Nuitee
G
Gavin • solo_traveller • gb
9
great place for a short stay
Pros:

very professional and comfortable place, good breakfast and facilities throughout

Cons:

nothing

2026-01-25 • via Nuitee
C
Cirigliano • couple • ch
10
Molto buono
Pros:

Molto pulito ,camera perfetta ,colazione molto buona
Proprietario gentilissimo

Cons:

Nulla

2026-01-25 • via Nuitee
M
Mirjam • couple • ch
9
2026-01-24 • via Nuitee
N
normank529 • Family • Washington DC, District of Columbia
10
Zermatt Hotel
Pros:

Stayed here with the family on our Christmas vacation. What an excellent find! Charming, Cozy, Great location, very clean and excellent service. Laurence and Denis are excellent hosts. This made it to my revisit list.

2026-01-21 • via Tripadvisor
J
Joel • family_with_children • us
9
We had one of the corner rooms with rounded windows, so the Matterhorn view was incredible.
2026-01-19 • via Nuitee
R
Rina • couple • jp
10
ハイキングの拠点とするのにとても良いホテルでした！
Pros:

ロッジ風のかわいい造りのホテルで、室内は空調なしでとても暖かかったです。朝食も種類が豊富にあって、楽しめました！
お水が1人1本(１つは炭酸入り)がサービスでいただけたのもありがたいです。　洗面所に換気扇があったのもよかったです。

また、スタッフさんの対応もフレンドリーで
やけどをしてしまい応急処置が必要となった際にもとても迅速な対応をしていただけてとても感謝してます。ありがとうございました。

Cons:

周辺ホテルはどこでもですが駅からの上り下りの坂があったので時間に余裕を持って行動することをおすすめします。
あとはシャンプー&ボディーソープが小さめ(でも1泊につき1人1本いただけました！)のとスリッパがなかったのでこちらはご持参をおすすめします！

2026-01-19 • via Nuitee
H
Hannah • extended_group • us
10
Great hotel - location, breakfast, comfortability 10/10
Pros:

The breakfast was amazing - great selection of cheeses, pastries, bread, etc. The room was very clean and even with the couch made into a bed, it provided enough room for our luggage. We did only have one pillow per person, but after speaking with reception, they were able to provide more pillows. There was no AC or fans, but with the doors open, it was not too hot.

2026-01-19 • via Nuitee
P
preeti • family_with_children • in
8
2026-01-16 • via Nuitee
R
R2178TIbrandonc • Family • Niagara-on-the-Lake, Ontario
10
A Hidden Gem with Heart in Zermatt
Pros:

The Hotel Phoenix is exactly what you hope to find in the Swiss Alps – a quaint, family-run hotel that truly embodies the spirit of hospitality. The location is unbeatable: an easy walk to town, the ski lifts, and the train station, making it incredibly convenient whether you’re hitting the slopes or exploring Zermatt.
What sets this place apart is the genuine care you feel from the moment you arrive. The owner is there from sunrise to sunset, and it shows in every detail. They’re deeply committed to both hospitality and sustainability, taking energy conservation seriously without compromising comfort. The breakfast spread is excellent, and the dedicated ski room at a separate entrance makes storing your gear effortless.
The balcony views of the Matterhorn are absolutely spectacular – worth waking up early for.
We can’t recommend Hotel Phoenix highly enough. It’s the perfect blend of location, comfort, and heartfelt service that makes a ski trip truly memorable.

2025-12-31 • via Tripadvisor
T
Tjaša • family_with_children • si
9
2025-12-27 • via Nuitee
S
Sofia • extended_group • mx
10
Pros:

Everything was good but the HEAT WAS VERY VERY HOT COULDN’t sleep at night even though the beds were really comfortable

2025-12-22 • via Nuitee
A
Alexandra • family_with_children • us
10
2025-12-21 • via Nuitee
D
Daniela • extended_group • ch
8
2025-10-12 • via Nuitee