The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Hotels
9.6 (588 reviews)
Untere Wiestistrasse 11 , Zermatt , CH
+41 27 968 18 19

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Garden
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Delicious breakfast
Comfortable rooms
Cons:
Overheating in rooms
Small shower size
Unfriendly front desk service at arrival

Categories

Cleanliness
9.5
Generally positive mentions about cleanliness, though not explicitly detailed.
Service
10
The owner and staff have shown exceptional dedication and helpfulness throughout the reviews.
Location
9.8
The location is frequently praised for its convenience to the town and ski areas.
Room Quality
9.3
Rooms are described as comfortable, though there are mentions of small showers.
Amenities
9.3
Amenities, including the fitness center and ski storage, are appreciated.
Value for Money
9.3
The overall experience suggests good value considering location and service.
Food and Beverage
9.7
Breakfast is highly rated and regarded as an excellent offering.
Overall Experience
9.9
Numerous reviews reflect a memorable experience with a strong recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:09

Property Description

Hotel Phoenix in Zermatt

Located in the serene Wiesti quarter, Hotel Phoenix offers a blend of rustic charm and modern comfort. Cozy Rooms with Modern Amenities include flat-screen TVs, safes, and complimentary Wi-Fi in public areas. The use of wood, stone, and glass creates a unique ambiance for a peaceful night's sleep. Scenic Views and Relaxing Spaces allow guests to enjoy the Matterhorn vista and unwind in the bar or lounge. Wake up to a Delicious Buffet Breakfast before exploring Zermatt's picturesque surroundings. With its proximity to the train station and local shops, Hotel Phoenix is the ideal choice for your stay in Zermatt.

Important information:

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

9.6
Based on 588 reviews
Cleanliness: 9.5
Service: 10
Location: 9.8
Room Quality: 9.3
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 9.7
Overall Experience: 9.9
G
GILLIAN • couple • gb
8
Enjoyed our stay in this beautiful resort
Pros:

Friendly staff and fab view of the Matterhorn from our balcony

Cons:

No air con

2026-09-14 • via Nuitee
S
Sylvia • family_with_children • us
10
Very enjoyable and relaxing stay after our WHR hike!
Pros:

Our room was generously sized with good seating options including a comfy chair, a couch and a desk chair. We also had 2 terraces since we had a corner room, one with a view of the matterhorn, and one that we sat on if it was too sunny. The room and hotel were very clean and quiet. The breakfast was excellent and the breakfast staff were very attentive. The hotel gives you free access to a very nice spa a few minutes walk which we used twice. Free shuttle to train with luggage was very convenient.

Cons:

Nothing!

2026-09-13 • via Nuitee
K
Klaus_D • solo_traveller • de
10
Pros:

Ein wundervoller Aufenthalt mit vorbildlichen Service. Theresa hat Ihrer Freundlichkeit und Ihrer Gästeorientierung den Aufenthalt perfekt gemacht.
Wir waren uns einig, dass wir dieses Hotel allen Freunden, Kollegen und der ganzen Familie weiterempfehlen werden. Herzlichen Dank!

2026-09-13 • via Nuitee
宗皓 • couple • tw
10
2026-09-11 • via Nuitee
D
Daniel • solo_traveller • ch
10
Kommen gern wieder
Pros:

Sonniger Balkon, gute Lage, Spanutzung, Frühstück

2026-09-10 • via Nuitee
J
josef • couple • il
10
Perfect breakfast, with a great variety of options. The staff was extremely friendly and helpful.
Pros:

Perfect breakfast, with a great variety of options. The staff was extremely friendly and helpful.

2026-09-10 • via Nuitee
Z
ZISYUAN • extended_group • tw
10
2026-09-09 • via Nuitee
M
Meili • couple • ch
8
2026-09-05 • via Nuitee
J
Jason • couple • au
10
Bloody awesome.
Pros:

breakfast fantastic, room was comfortable and stylish, staff were engaging and helpful. Just what was needed at this stage of our trip. Top marks

2026-09-03 • via Nuitee
W
Witham • solo_traveller • gb
10
Room with a view.
Pros:

Great view from the balcony.

Cons:

Clean and in good condition.

2026-09-02 • via Nuitee
V
Vytaute • couple • lt
10
2026-09-02 • via Nuitee
M
Markus • couple • ch
8
Ein schönes Hotel mit freundlichem Personal und mit dem richtigen Zimmer einen wunderschönen Ausblick auf das Matterhorn
Pros:

Das Frühstück war so hervorragend das wir uns jeden Morgen darauf gefreut haben.
Das Personal war sehr freundlich und zuvorkommend.

Cons:

Da wir ein Zimmer im Erdgeschoss bekommen haben, konnten wir leider nur die Spitze des Matterhorns sehen.

2026-08-31 • via Nuitee
D
David • solo_traveller • ch
8
2026-08-31 • via Nuitee
L
Leila • couple • ch
8
2026-08-29 • via Nuitee
N
Noé • solo_traveller • ch
9
2026-08-28 • via Nuitee
D
Dr Eva • couple • gb
10
A fantastic hotel with an authentic Alpine feel.
Pros:

Spotlessly clean, friendly and knowledgeable staff, tasty breakfast with ample choices.

Cons:

I didn’t mind but the hotel spa facilities are located in a different hotel , this is worth noting on booking.

2026-08-27 • via Nuitee
W
Wang • solo_traveller • us
9
2026-08-26 • via Nuitee
V
Volker • couple • de
10
Wir waren mit der Unterkunft sehr zufrieden.
Pros:

Sehr komfortable Zimmer mit hochwertiger Ausstattung, reichhaltiges Frühstück.

2026-08-26 • via Nuitee
M
Mladen • solo_traveller • lu
9
2026-08-25 • via Nuitee
I
Ignacio • couple • ch
10
Really friendly and newly renovated wonderful hotel with very nice rooms and breakfast.
Pros:

It is newly renovated and the rooms are really nice, with a small balcony. The lounge area is really nice. The breakfast is fantastic and the staff at the breakfast and the reception very friendly and helpful. My partner was able to use the spa in the hotel next door as well as the gym. Zermatt is wonderful.

Cons:

Nothing to report. Everything is nice.

2026-08-24 • via Nuitee